Crest Nicholson Langford reviews

★★★★★ 1/5

Trustpilot

Avoid like the plague

Avoid like the plague.Built on the cheap.Zero customer care.I’m no builder but a capable DIYer, and the things I’ve had to fix since moving in are ridiculous. Not worth the money and definitely not done to any kind of quality. Poor workmanship, poor planning, poor aftercare. Just poor. Wish I could have at least one good thing to say, but I don’t. Just save yourself the headache and avoid them.

Francis · 14 June 2024

★★★★★ 5/5

Trustpilot

The sales has given complete coverage…

The sales has given complete coverage from all phrase of development planned to every little feature of the property before reservation agreement signed. Transaction was made along with a strict SOP that give me great confidence as buyer.

Customer · 19 June 2023

★★★★★ 1/5

Trustpilot

If you want to get terrible purchse…

If you want to get terrible purchse experiecne, you should choose Crest Nicholson.They will not follow the building diagram to build the house. The response of the followup action is slow. They will push the duty between the team. Sales team will push the responsibility to Customer Service (CS). CS will push to site team. However, you cannot connect site team.The Sales team will give you incorrect selection item for option or upgrade. Even, the deposit amount, the sales team will give you a wrong amount.The CS will not demo the usage of the appliance in the demo session and will told you he don't know how to use the boiler that provided by Crest.Overall, you need to assume they will give the wrong result to you. If you get something correct, it is your luck.

Rick · 16 November 2023

★★★★★ 5/5

Trustpilot

General appointment

It was very nice and warm appointment. Katie was very helpful and answered all questions we asked. Really appreciated!

Mehmed · 1 August 2024

★★★★★ 5/5

Trustpilot

Viewing

On arrival, we was early and Siobhan was happy to start the process at this time. She was extremely helpful, very friendly and full of good helpful knowledge.

Miss · 11 February 2024

★★★★★ 5/5

Trustpilot

My experience so far at the monksmoor/…

My experience so far at the monksmoor/ union place site, Daventry has been fantastic, Lauren was professional and friendly, along with Hazel they were really helpful and knowledgeable able to answer all of our questions. I can only hope the build experience is as good as our reservation was.

Shannon · 29 April 2022

★★★★★ 2/5

Trustpilot

Initially impressed, extremely poor after care/snagging

I have been impressed with the service given and quality of the Crest homes in Claybourne, I felt that the standard fixtures needed several upgrades but arranging these has gone very well! I'll update my review once completion + snagging has been completed but so far feel everything has gone well.Addition 18/10/2023 (1.5 years after moving in) - Please be aware that the Crest Nicholson snagging/customer service team is awful. You will be ignored, then your justified snagging will be dismissed as not covered (when it is). Prepare yourself for a battle to get anything rectified.Addition 13/11/2023 - Just so everyone knows how to get your snags done follow this:1) Raise the complaint (be ignored/dismissed)2) Raise it again a week later (be ignored/dismissed)3) Ask for a final written response to your complaint (you will be ignored/dismissed)4) Say you want the final written response so you can raise it to the NHBC - this is the stage you will be listened to but you have to follow the other previous steps.Good luck, shambolic customer service but you can get through it

M · 13 November 2023

★★★★★ 5/5

Trustpilot

I visited the highbrook view in Stoke Gifford.

I visited the highbrook view in Stoke Gifford without appointment. The sales adviser Julie was really friendly and helpful. She welcomed us and provided lots of informations and answered all the questions I asked. Thank you crest Nicholson thank you Julie.

Shahida · 8 March 2023

★★★★★ 1/5

Trustpilot

Please respond to our problem with the…

Please respond to our problem with the front lawn man hole cover. Now our 2nd lawn mover has just packed in, unable to mow the front lawn because you turfed over solid clay ground that had construction vehicle deep tyre tracks on it.. Raised this query in July, it took 2 months for your landscaper just to pop over to say we need to mow the lawn and it's none of their business. Have since responded again and again and again but nobody gives a S***.

Harrison · 11 November 2023

★★★★★ 5/5

Trustpilot

5 star service

Very welcoming, informative and helpful throughout.

Charlotte · 24 May 2026

★★★★★ 1/5

Trustpilot

I had a very bad experience.

I had a very bad experience.I bought the additional EV charger (EVIQ-pro7) through Crest Nicholson.Unfortunately, In the 3 months, the charger automatic shutdown, and I need to plug in and unplug in the middle of the night, I believe it has been over 40 times.They are no solution to solve it!They just passed to Greenlighting but also no any solutions.Is it warranty is like that ? Why I need buy this ev charger through crest Nicholson?

Kuen · 5 February 2024

★★★★★ 5/5

Trustpilot

Promotion of Brightwells Yard by Crest Nicholson

A very transparent, constructive discussion took place with Sally and Victoria from Crest at Brightwells Yard. I felt well informed and able to make a decision, encouraged to do so in my own time. Every effort was made to give me a relevant tour of properties within my budget, and to explain the dynamics of the location, as well as the process to be followed if I decided to invest. Highly recommended!

Jenni · 23 April 2024

★★★★★ 1/5

Trustpilot

Disappointed and dismayed.

I purchased my new build home from Crest Nicholson just over four years ago in the Bond House development, and I'm shocked by the experience. In fairness, for the most part, there have been very few issues during the time I've been here. However, this one issue has left me utterly dismayed.I first raised this issue three months ago, and since then, the situation has continued to deteriorate. In the interim, I formally raised a complaint as well, but regrettably, my concerns have been now been met with complete silence.The main concern is a corroding bath, which Crest Nicholson alleges is a result of my placing a wet bath mat on it. I find this explanation utterly perplexing and unacceptable. After just over four years, needing to purchase a replacement bath due to corrosion is beyond belief. The evidence, supported by the bath manufacturer and third-party tradespeople, clearly suggests that an unsealed bath panel allowed moisture to accumulate and corrosion to develop. This conclusion is further reinforced by the state of my neighbours' sealed baths, who do not have this issue.It's deeply disappointing that Crest Nicholson has not taken this matter seriously and failed to provide a satisfactory resolution. This level of neglect and unresponsiveness is not what I expected from a reputable developer, especially on a new build.Furthermore, it's disheartening to see that Crest Nicholson's responses to negative reviews seem to follow a predictable pattern, offering requests for more information but often falling short of addressing the actual issues. This approach raises concerns about accountability and transparency, and it's evident in the way they handle honest reviews.What's equally alarming is that the corroded bath has become a health and safety hazard, with sharp edges that make it dangerous for family and guests, especially children. It's an embarrassing situation for a new build home, as it restricts my ability to have family gatherings (at least until a permanent resolution is in place). Please consider this as a warning before making a decision to purchase from Crest Nicholson.This experience has marred an otherwise mostly unproblematic four years in my new home. I had higher expectations for a reputable developer like Crest Nicholson. I hope that future buyers will have a more positive experience, but I would advise caution and thorough inspection before considering a purchase from this developer.

Michael · 1 November 2023

★★★★★ 5/5

Trustpilot

Chelsea was really friendly

Chelsea was really friendly and although didn’t have all the information to hand was happy to answer our questions and come back to us on the other points.

Paul · 29 January 2024

★★★★★ 5/5

Trustpilot

Carol has been an absolute star!

Carol has been an absolute star!Has been so helpful throughout this process and made our journey to buying our forever home much smoother!You're always kept up to date with what is happening with your build and so many options to make your house your own.It's just feels right!Can't wait to move in!

At · 9 October 2021

★★★★★ 1/5

Trustpilot

Be advised it is untrustworthy company

I reserved a plot at Grange Meadows, Somerset and paid £1000, more expensive ever.During the proccess I discovered that Crest Nicholson altered the development project increasing the number the houses but the company did not regularize it with the Environmental Agency.The most serious problem was with the Water and Sewage company. Crest Nicholson placed the main sewer pipe directly in front of the main entrance of the house under the sidewalk and according to legal procedure and report of Title it should be in the middle of the street. This sewage pipe receives waste from 73 houses and works with a pressure pumping station as the site is flat. I was forced to cancel the reservation as the company will not correct the errors and said he will not relocate the pipe, which could cause structural problems for the house.I also had to pay part of my solicitor's costs.

Mr · 22 October 2023

★★★★★ 5/5

Trustpilot

Welcoming sales assistant

Welcoming sales assistant, Knowledgeable, not over intrusive or pushy.Happy to show us around a couple of show homes on arrival, we did not book an appointment.Assistant was very thorough and knowledgeable, a nice experience.

Customer · 31 August 2023

★★★★★ 4/5

Trustpilot

Generally good

We found the sales team helpful and professional at all times. Everyone on site has been very accommodating during and after our move in despite a lot of ongoing work around us. Generally we are very pleased with our purchase although a little disappointed that some aspects of the build were the cheap options, particularly the kitchen, which we will be replacing immediately. What a waste.The amount of planted shrubs in the landscaping is also ridiculous, these shrubs will grow huge and shouldn't be planted so close together.

Felicity · 20 October 2023

★★★★★ 1/5

Trustpilot

Biggest regret of my life

Biggest regret of my life choosing a crest Nicholson home. 2 years of putting plasters over snags, I’ve done most of them myself. Now they’re just fobbing me off with “snags should have been raised within the first 2 years”. Not how it works crest. Now I’ve just changed the flooring in one of my rooms, I paid nearly £500 for laminate. It’s cheap, crap vinyl… wish I realised within the 2 year mark as this will be fobbed off too. Thanks Crest. Do yourself a favour people, go anywhere else

Rebecca · 17 October 2023

★★★★★ 5/5

Trustpilot

Crown Meadows

We visited for the launch weekend of The Crown Meadows site in Faversham. Chatted with a friendly sales advisor who showed us details of the properties within our budget. I was disappointed not to see show homes as details on paper are not the same, and can be seen online. It was promoted as a big launch weekend but was not what I was expecting.

Lisa · 13 August 2024

★★★★★ 1/5

Trustpilot

Poor customer serivce

Experienced intermittent blockage of our drainage pipes since moving in over two years ago. After lots of extra cost to sort and investigate we found a block of wood and debris from build stage blocking the external sewage pipe. Taken over a month to receive a response to this issue and still yet to hear anything to compensate for the cost we have had to pay. Initially told there was nothing they could do as we were past our guarantee date (despite this not being our fault) and were also told that the development despite completion still hasn't been past across to the local water perovider, therefore they were also unwilling to try and resolve the issue for us, hence having to pay the cost ourselves.

Lee · 10 October 2023

★★★★★ 1/5

Trustpilot

Crest Nicholson’s customer service

Crest Nicholson’s customer service after buying a property is shocking! I have read the other one star reviews and can see we all have had the same problems with lack of communication and moving things forward! Auto emails advise they will get back to you in 5 working days but can’t stick by this! Emails sent advising they will get back to you by a certain date are not met so another date is given and guess what also not met! I do not require a reply asking for more information as you have been sent multiple times the issues I have and you can search by my name!

Stacey · 9 October 2023

★★★★★ 1/5

Trustpilot

More issues

Unfortunately we have had to escalate to the necessary ombudsman. We have an issue that could cause serious damp issues and affect the structural integrity of our property, plus a kitchen which needs to be entirely refitted. Official complaint raised in June and still no plan to sort it out. Lucky if you get any response. Really disappointed and would urge anybody to be cautious. It’s not that the issue is there, anybody buying a new build should prepare for that - it’s the lack of support, interest and willingness to resolve.

Nadia · 6 October 2023

★★★★★ 5/5

Trustpilot

Friendly and professional team at the Walton development

Dylan was great to work with. As a first time buyer I had a lot of questions and Dylan was quick to make me feel at ease, answering all my questions and being generally really helpful throughout the whole process. I would definitely recommended working with him!

Caroline · 16 May 2022