Crest Nicholson Langford reviews

★★★★★ 5/5

Trustpilot

Albany Wood Bishops Waltham

Steve Smith based at Albany Wood has helped me through , what could have been a daunting process of purchasing a new home. I’m looking forward to moving in as soon as possible. The development seems to be a really cared for site . Lovely green areas. Trees etc. The houses are gorgeous. Really stylish , warm , with appliances built in. Lovely carpets and flooring throughout . The garden is a great size. Ready for summer !

Lee · 15 April 2024

★★★★★ 5/5

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Thank you Sophie

Sophie was very friendly, professionally and knowledgeable. Nothing was too much trouble. She made it a very enjoyable useful experience. Thank you

Michelle · 4 September 2024

★★★★★ 5/5

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Crest Nicholson Claybourne Development

Claybourne, Steeple Claydon Development. Lesley has been great throughout so far, very engaging, communication has been great and faultless. We have been working with her for quite sometime right up to reservation stage to date , and the experience has been very impressive. Thanks Lesley and look forward to continuing to work with you through to completion.

Paul · 27 November 2021

★★★★★ 5/5

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Green Acres - Alrewas, Staffordshire

Happy Cheerful helpful sales representatives. Informative, always ready to help with any queries. Good communication. Our house at Alrewas Staffordshire should be ready to move into by August/September A big thank you to Janet & Sophie and all the team for their help & support.

Caroline · 6 April 2023

★★★★★ 5/5

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The beginning of our home buying…

The beginning of our home buying journey has been very smooth so far, it was a big decision to make but Carol has been extremely supportive and helped us along, we’re looking forward to the next stage now that we’re through the post reservation stage!Nine Acres is a great location and has a lot to offer.

Mr · 30 December 2021

★★★★★ 1/5

Trustpilot

Shocking..

Shocking... brought a property from Crest Nicholson back in July with the promise of moving in, in Novemver. Still no moving in date and will be homeless by Saturday. Had pictures sent to me of my property and they have completely messed up the interior with the wrong tiles and flooring even though we walked around with one of the guys stating that we want everything from the show room, of course we trusted that the guy had written the correct product codes down (why wouldn't we?) And signed the paperwork so I am unable to do anything about this. What was meant to be our dream home and new start has been a complete nightmare. No communication and still none of the wiser when our house will be complete. Let's hope something is done this week as me and my wife will be left homeless by the weekend

Mark · 18 February 2024

★★★★★ 5/5

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The brief info pack we received via…

The brief info pack we received via Carly was so helpful. She answered all of our questions with patience.

Ali · 7 October 2024

★★★★★ 1/5

Trustpilot

Fire safety post Grenfell

After the tragic fire at Grenfell in 2017, residents of Bentham House in Bolnore Village requested assurance from Crest Nicholson our four-story block of flats was safe & compliant. Eventually in 2022 we received an email from then managing agents HML, stating “no remedial work is required”.On Friday 2nd February 2024 residents received an email from Pembroke PM, replacement managing agents, stating “we wanted to inform you that Crest Nicholson, the developer has arranged for some intrusive fire safety investigation works to be conducted on both the externals and internals of the block. These works are scheduled to take place starting this Monday, 5th February.” No further explanation was given or apology for short notice.On the Monday a crew arrived and proceeded to cut holes in outside walls, remove doorframes in the common areas and enter flats to inspect. Only when work was underway were we informed that Hydrock acting on behalf of Crest Nicholson were there to assess the building in the context of fire safety, and setting out the extensive scope of their works.While residents appreciate the need to ensure safety & compliance this seems far too late and particularly distressing is Crest Nicholson’s total failure to communicate in any way. An email sent to their Chief Executive and other board directors remains unanswered. Presumably we mere homeowners will be informed if our flats are safe when Crest Nicholson deem it necessary!Update 15 Feb. Belated communication from Crest who apparently have been liaising with freeholders Aviva for some time, but seemingly no one thought to advise irrelevant homeowners. We now have holes in external walls, left open to rain or patch repaired to an abysmal standard. How can Crest Nicholson take so little care; no doubt months more of this.....updates to follow.

Adrian · 15 February 2024

★★★★★ 5/5

Trustpilot

Review is for the interaction with Sales - No purchase made

Review is for the interaction with Sales executives and I appreciate the effort even though we could not strike a deal due to other factors... Jay was very knowledgable and helpful. I recommend his professionalism and enthusiasm. Keep up the good work...

Vijay · 11 June 2023

★★★★★ 5/5

Trustpilot

Friendly Video appointment to view…

Could not make the appointment to view a home today in Steeple claydon.Joy was fantastic and did a video viewing for us.She was very helpful and informative. Keep it up Joy.Job well done

Jyotika · 18 January 2024

★★★★★ 5/5

Trustpilot

Nine Acres

We reserved our house at the Nine Acres site in Tiptree just a few weeks ago. Carol has been fantastic at making the process as easy and straightforward as possible so far, with everything explained so well. We are so excited to see our completed house in hopefully just a couple of months time!

Chloe · 27 February 2022

★★★★★ 5/5

Trustpilot

I am buying a property from westvale…

I am buying a property from westvale park in Horley. So far, Jill and Alistair has been amazing and made the process so exciting. Looking forward for the next steps as the major decissions are coming. Giving 5 stars for the time being for Jill and Alistair alone, will do further review as the process move forward.

Jerome · 5 September 2021

★★★★★ 5/5

Trustpilot

The experience with Katrina was great

The experience with Katrina was great, very welcoming, explained everything about the side and house types, loved 3 of them but unfortunately in wrong position, but Thank you Katerinap

Darling-dogs · 1 April 2024

★★★★★ 5/5

Trustpilot

Crest Nicholson Nuneaton

Crest Nicholson, Nuneaton were so, so helpful, nothing was too much trouble for Becky and Anita, they couldn't do enough for us, from showing us round the development to choosing carpets and kichens

Customer · 6 January 2024

★★★★★ 5/5

Trustpilot

We had a very good experience with the…

We had a very good experience with the Crest Nicholson team at Montague Point. The interaction with Diane is great, she is very helpful and has accomodated our needs in a professional manner. Looking forward to be moving into our new house.

Customer · 22 May 2023

★★★★★ 5/5

Trustpilot

Becky

Becky, Hazel, Amy and Lauren were all extremely helpful and supportive through the stages of me and my partner reserving our first home on the First Homes scheme. Nothing but positive things to say about our experience with them so far. Becky has made us feel extremely welcome and comfortable in every meeting we have had with her to discuss our future home. We’re very grateful for her patience and enthusiasm and ability to make our nerves and questions feel valid!

Customer · 1 November 2022

★★★★★ 5/5

Trustpilot

Sales

My daughter has already bought one of your properties and I’m very satisfied with the build quality also the aftermarket care

Paul · 9 October 2026

★★★★★ 1/5

Trustpilot

Customer care lacks

I remain of the view that customer care for crest is something they dream of. To tie this is to the prev review, flexing shower plate, I had the visit from the plumber who advised that it’s not a plumbing issue but a “settlement issue” ok as he left I called crest at 2 pm and was diverted to and overflowing line where I was told they might be still at lunch - wow maybe I’m in the wrong job.. if you can lunch till way past 2 pm, anyhow, left a message asked to be called back, to discuss the next steps after what the plumber said. At 3.15 pm I called again I spend 15 min explaining the whole thing and the young girl says “ you’ve come through the after hours support” at 3.15 in the afternoon I said.. again maybe I’m in the wrong job. Again left a message to be called back. Meanwhile the shower has been out of action for the past week, nothing was resolved today once more words fail to really describe how painful dealing with crest is. For something that is fully documented, and tried to fix in the past with no luck the sheer lack of ownership in solving the problem is gigantic. Perhaps it’s taken for granted on crest’s part that we can all meander aimlessly like them. And so ladies and gents, the saga continues. Meanwhile to give one star is paying them a very flattering compliment, because here it should be ZERO.

Alex · 26 January 2024

★★★★★ 5/5

Trustpilot

Blythe Valley development 21 and 22 JAN 2024

I attended Blythe Valley development on two occasions this week. The sale representative was knowledgeable and helpful. For a young person she was very patient and recognised the challenges one has when trying to find a new home. I was impressed with the attention to detail, the health and safety adopted on site, the politeness of the building team, the professionalism of all of the staff on site and the choice of properties, their spaciousness , innovative designs etc the back gardens were small but there were garages for each house I saw

Jacquie · 22 January 2024

★★★★★ 5/5

Trustpilot

Blythe Valley development 21 and 22 JAN 2024

I attended Blythe Valley development on two occasions this week. The sale representative was knowledgeable and helpful. For a young person she was very patient and recognised the challenges one has when trying to find a new home. I was impressed with the attention to detail, the health and safety adopted on site, the politeness of the building team, the professionalism of all of the staff on site and the choice of properties, their spaciousness , innovative designs etc the back gardens were small but there were garages for each house I saw

Jacquie · 22 January 2024

★★★★★ 1/5

Trustpilot

Same issue that reappeared after it was supposed to be fixed

Very difficult here to convey the overall disappointment. The issue that was sorted has reappeared again, we are talking about a flexing shower plate on the on-suite bathroom, the silicon/mastic detaches itself from the tile thus creating the gaps and this leak creates a patch on the living room sealing. It took weeks to get the plumber that they used to get this ( we thought resolve) but here we are 6 months down the line with the same issue. Further all the toilet flushes have a life span of 6 months to a year. Once again 2 out of 3 flushes have gone wrong and need replacing. I have no idea as to why a flush fail this regularly As mentioned at the start of this review, I don’t get why the quality lacks so much, people want to take pride on their newly built homes. But these guys make it very very very difficult.

Alex · 20 January 2024

★★★★★ 1/5

Trustpilot

Paul (site manger) Natalie haigh ( head…

site manger and head of sales have failed to complete my snag list after 1 year and have now stopped responding. customer service ignores email even thou they have sla of 5 days to respond. I have not had a professional clean and my kitchen is not completed nor has my bathroom been completed. Saddle row, hawley, Camberley, Hampshire. So disappointed by the service given. It’s now jan 2024 and I purchased the property on 12dec 2022.Don’t trust these people - they do not follow process!

Elaine · 19 January 2024

★★★★★ 5/5

Trustpilot

Viewing was a great experience

Viewing was a great experience, I arrived 30 mins before my appointment however I was accommodated. Staff was friendly and supported with all answers for my queries

Sunila · 29 April 2024

★★★★★ 5/5

Trustpilot

Great viewing experience

Great viewing experience, Katrina was polite, knowledgeable and very helpful. I felt confident with the information she was providing me.

Bryan · 30 August 2024