Mighty House Lancaster reviews

★★★★★ 5/5

Google

Me and my partner have been letting with mighty house for nearly a year now. They have been so amazing, specifically Beccy. She has gone the extra mile to make sure that we are always up to date and is very prompt in getting back to us about any queries we have. Especially with the recent outbreak of covid 19 we have felt so looked after. Beccy has kept in touch and made us feel a lot more at ease as it’s been a very hard time for us. I can not recommend them enough!

Alisha · 5 May 2020

★★★★★ 5/5

Google

The lettings and maintenance team have been fantastic, particularly Emma. Brilliant communicator. Very responsive, efficient. An excellent level of service provided.PositiveResponsiveness

Bethany · 20 June 2022

★★★★★ 5/5

Google

We have just let our property through Mighty House, and we are so grateful for all of the support they gave us, from finding great new tenants, through arranging for works to be carried out in the property between tenancies. They were quick and responsive in communication, and friendly and professional throughout. Very grateful and impressed. Thanks Mighty House!

Jon · 31 May 2023

★★★★★ 1/5

Google

Upon arriving at my house i found that the keys i picked up from Mighty House did not fit the locks. I contacted Mighty House, they then provided me with new keys, however these new set of keys also didn't fit any of the locks. I was stuck outside my house for one hour in the rain because of the key issue. It shouldn't be my job to keep going back and forth to Mighty House to solve trivial issues like this. We have had a number of issues with the house, which we logged and complained about by following the correct protocol, however we are still in the same position as we were before and nothing is being done to fix anything.

Joe · 1 March 2020

★★★★★ 1/5

Google

Rented a house for a year with Mighty House. Upon moving in there were several problems, including an electrical fire, a bug infestation, water dripping through the ceiling from the shower, large changes made to the structure of the house (that we were not notified of) and the fact that the house hadn't been cleaned. When we complained about these problems to Mighty House, their attitude was 'well let's not point fingers, now can you please follow me outside and not make a scene in front of the other clients'. Each term they asked for the rent money weeks before the term started and student loan dropped. They explained that if you sent an email in to ask for more time that wasn't an issue. But if you didn't, you were charged for handing in the rent late. This farce happened each term, and based on their reaction to the email, it seems as if this issue caused them a lot of stress, yet they didn't rectify it. Before we even moved into the property, we had issues with Mighty House. We arranged a viewing for one house, then after waiting outside the house for 10 minutes in the middle of winter, called them and were told to meet the estate agent at the Mighty House building. We were then showed around 3 different properties by a member of staff who explained that this was the first she'd heard of it, and had been tasked with the viewing only upon our calling. Additionally, a friend brought up the same issues with viewing as we received. However, in her case, she ended up having to call, waited 40 minutes total, and claimed the viewing was extremely unprofessional. Every person I've spoken to about this company has only had criticism to speak of. In terms of daily interaction. They would notify us of anyone coming round to the property the day before most of the time, but towards the end of the year, just didn't bother, and let themselves in without warning on two occasions. I will compliment them when it came to repairs however, as repairs were done efficiently and in a timely matter. This compliment may be better paid to their outsourcer, FixFlo, but either way, this system was handled well. When it became time to collect deposits, they said within 3 days of moving out we would receive information regarding deposits. After waiting a month and then threatening to take legal action, six weeks later from the date we moved out, we received 3/4 of our deposit. The other quarter, over £100 in total (between the 4 of us) was removed, claiming that it was used to cover the cost of removing rubbish (but also explained that the house was in excellent condition). This rubbish will not have been anything more than the waste accumulated by our flatmate who lived there for a week later than us, as before we left, we made sure to clean the place as much as possible. Apparently Mighty House hired Bill Gates armed with 24 carat gold bins to remove that rubbish. Tl;dr: We have had problems with Mighty House all year, and consider them to be an incompetent, unhelpful business, that at best has taken on more than it can chew with work load, and at worst is providing deeply negligent support in the aims of trying to squeeze as much money from their clients as possible. I would not recommend Mighty House under any circumstances.

Chef · 1 March 2020

★★★★★ 5/5

Google

Greg, John and the rest of the Mighty House team were amazing. I needed to move fast to secure the property I was after. Both came round immediately and my property was listed on Right Move by lunchtime the same day and SSTC within 24 hours ! Unbelievable ! I was kept updated throughout the whole process and they made sure everything went through smoothly and swiftly. I was moved and in my new home in just 9 week. Thank you Mighty House x

Jackie · 1 March 2020

★★★★★ 5/5

Google

I have used Mighty House to rent my house twice now, and had an excellent experience both times. The second time in particular they went well above what I would consider great customer service. As I live overseas Beccy organised storage for some of my belongings, passed on other things to friends and organised a painter and a cleaner for me. I can thoroughly recommend using Mighty House and in particular dealing with Beccy, who was very easygoing and went well out of her way to do eveything to make renting my house a pleasant experience.

James · 1 March 2020

★★★★★ 5/5

Google

I really need rent, I have a little daughter and my husband, please, I'm staying with relatives and they don't get along, I have to leave as soon as possible.

Esra · 20 December 2024

★★★★★ 5/5

Google

Highly recommend Beccy and the lettings team. They found me a tenant within weeks of getting the property on the market. The service and professionalism has been excellent throughout. Thanks

Adam · 5 May 2020

★★★★★ 5/5

Google

Always had wonderful experiences with Mighty Student! They’ve been extremely helpful with accommodating for my pets and especially Mikey was amazing help :) I highly recommend if you’re looking for student housing!

Ellie · 21 January 2024

★★★★★ 5/5

Google

This company knows the market and makes every effort to find the right house for you - and arrange a viewing as soon as possible. Very friendly staff especially Isabelle and John. Many Thanks

Christine · 2 March 2018

★★★★★ 5/5

Google

Jorden helped to address my concerns patiently and put in time, effort and energy to provide all sufficient information for me to make a decision. She’s well aware that I’m a foreigner and she had been very much helpful. Jorden is a reliable agent, thankful to have spoken to her.

Satilla · 20 July 2022

★★★★★ 5/5

Google

I would highly recommend Mighty House. Greg and the team were fantastic at helping sell my propertyPositiveResponsiveness, Professionalism

Victoria · 20 June 2022

★★★★★ 5/5

Google

Beth and Tilly was super helpful and made the process for a first time renter very easy. Very thankful for their help. Would highly recommend.

Alex · 20 May 2024

★★★★★ 5/5

Google

Just a note to say how very happy we are with the service provided to us by the team at Mighty House. We are landlords with two student let properties at Lancaster-we initially started with one house for our daughter who was at University there. As we were new to the market with the first property we relied heavily on Peter who gave us great practical advice on the student let process. This continued with the second property and again Peter's advice was invaluable particularly relating to the renovations required and the specific requirements for student houses. We have had contact with most of the staff at Mighty House and find them to be very genuine, friendly and helpful and all the requests made by ourselves or our tenants have been dealt with in a timely and professional manner. A special mention for Isobel who goes 'above and beyond' in her efforts to assist both the tenants and landlord and is a pleasure to deal with.

Peter · 2 March 2018

★★★★★ 5/5

Google

Beccy Quail is a fantastic estate agent that has always gone above and beyond for us. She is both responsive and professional.

Josh · 20 September 2021

★★★★★ 5/5

Google

Becky Quail was friendly and helpful throughout the property rental process, taking the time to explain all the details. She found the perfect tenants to meet my needs.

Alison · 1 March 2020

★★★★★ 5/5

Google

Great experience with Mighty House. Special mention to Jorden Lee who was fully aware of my rental requirements and made sure she found a property for me. She kept me informed every step of the way and made everything easy. Will definitely use again in the future

Debbie · 20 July 2022

★★★★★ 5/5

Google

Great experience all round, Greg and Lisa were very helpful from start to finish, would definitely recommend.

Sandy · 17 March 2022

★★★★★ 5/5

Google

Cracking customer service and a down to earth viewing. Would like to say a huge thank you to Archie Caldwell and how simple the process was! 10/10 !!

Elliott · 14 May 2019

★★★★★ 5/5

Google

Renting property through MH. Very helpful from start to finish. Enquiry dealt with quickly, all documents available on email and Goodlord portal which was really easy. Beccy Fryers has been great to deal with and would reccomend to anyone.

Amy · 1 April 2023

★★★★★ 5/5

Google

Beccy was a pleasure to view houses with, she is professional and friendly. She answered all our questions and really made us feel at ease. Thank you Beccy!

Emma · 18 March 2019

★★★★★ 5/5

Google

We are very satisfied of Mighty House management! As a new resident in the UK, this is our first tenancy here. We definitely had lots of questions and they are very responsive and patient to answer all of our questions! I appreciate what they have done for the whole tenancy! Thank you!!

Satya · 31 May 2023

★★★★★ 5/5

Google

I bought a house through Mighty House and the experience was fantastic. Really helpful guidance all the way through the process. Peter and the team are highly recommended.

Guy · 29 June 2018