Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsolutely shocking customer service. We previously used Lancastrian and this time was a dreadful experience, never again. Staff turnover has clearly affected this business. Lack of contact and response destroyed our sale with the buyer citing Lancastrian as their reason for withdrawal. Any contact from Lancastrian was poorly handled and staff lacked professionalism. A formal complaint was written to the director who dismissed issues raised and refused to take any accountability. We were left with huge solicitor bills for the incompetence. Be warned, there are plenty of other, better local estate agents out there.
Joel · 29 November 2025
Agent replied · 29 December 2025
Thank you for sharing your comments regarding your recent experience with Lancastrian Estates. We’re sorry to hear that the process did not meet your expectations.
Property transactions can be complex, and in this case, several factors beyond our control contributed to the outcome. We understand how disappointing this must have been for you and appreciate the frustration caused by delays.
We also acknowledge that there were some communication concerns during the process. While these were not the primary reason for the sale falling through, we take this feedback seriously and are working to strengthen our communication standards to ensure an even better experience for our clients.
Thank you again for your feedback, and we wish you the very best moving forward.
Kevin.
★★★★★ 5/5
GoogleHighly recommend Lancastrian Estates. Each and every person that I spoke to from here were all just so friendly, polite and professional. They couldn't be any more helpful if they tried. Big thanks to Jon for all the help received towards the end and of course Sarah who predominantly dealt with myself throughout a long journey and not so easy journey. The correspondence was extremely quick and the reassurance was second to none. Also, a lovely package received on the day of completion was unexpected and a really nice touch. Thank you again guys 👏
Jemma · 14 June 2025
★★★★★ 5/5
GoogleOur sale was less straightforward and quick than it should have been, but James and Sarah were always available and always willing to try and move the process along. They kept us regularly informed and remained positive, even when we were losing our patience! We got there in the end, so many thanks.
Phil · 14 April 2025
Agent replied · 14 April 2026
Thank you for your honest review and for sharing your experience with us. We understand that the process was not as straightforward and quick as expected, and we appreciate your patience throughout. We're glad to hear that James and Sarah were able to support you by keeping you informed and maintaining a positive attitude.
Your feedback is invaluable, and we're grateful for your kind words. If you need any further assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
GoogleCan I just say how James and the team were brilliant. Excellent service.
Thank you for everything
Sussanne · 29 September 2026
★★★★★ 5/5
GoogleWorking with Kerry for the purchase of our new house was an absolute delight... I am confident without her I would be suffering from a higher blood pressure!
Kerry absolutely cares about the people she works with, we were not only informed but made to feel comfortable. Buying a house comes with lots of ups and downs and Kerry went above and beyond to "Hold our hands" throughout.
Buying your first house is always special but it was made even better by positive experience we had.
Charlotte · 30 August 2023
Agent replied · 29 October 2023
Hi Charlotte, I am so glad to have been apart of your process of buying your new home and I wish you the very best of happiness for the future, Kerry
★★★★★ 5/5
GoogleI have been renting from them for the past 5 years and have nothing to complain about. They've always been quick to fix any issues in the flat and provide any services that were needed.
André · 13 September 2026
Agent replied · 13 October 2026
Thank you for your kind review, André. We're delighted to hear that you've enjoyed renting through Lancastrian Estates over the past five years and that you've had a positive experience with our team throughout that time.
We understand how important it is for tenants to have issues dealt with quickly and efficiently, so it's great to know that we've been able to respond promptly whenever support has been needed.
Providing reliable, responsive property management for tenants across Lancaster, Morecambe and the surrounding areas is something we take great pride in. Thank you for your continued trust in us over the years and for taking the time to share your experience. We really appreciate your recommendation and look forward to continuing to support you in the future.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Lancastrian. From our first meeting Matthew was incredibly knowledgeable, and was always available to answer my questions, whether via phone or email. This level of attentiveness made me feel valued as a client. , I recommend them highly.
H · 2 April 2025
Agent replied · 14 April 2026
Thank you for your wonderful review and for sharing your positive experience with Lancastrian Estates. We're delighted to hear that Matthew's knowledge and attentiveness made you feel valued as a client. It's great to know that he was always available to answer your questions and provide the support you needed.
Your high recommendation means a lot to us, and we're grateful for your kind words. If you ever need our assistance again, please don't hesitate to reach out.
Kevin
★★★★★ 4/5
GoogleI found Matthew kept me informed of the progress of the sale , and when asked to find out certain details, he responded and got back on several occasions to help the sale run smoother and faster , which as a purchaser is appreciated and valued .
Richard · 16 March 2025
Agent replied · 2 May 2025
Thank you for your kind review and for sharing your positive experience with Matthew. We're delighted to hear that his efforts to keep you informed and promptly respond to your inquiries helped make the sale process smoother and faster. Your appreciation and valued feedback mean a lot to us.
If you ever need our assistance again, please don't hesitate to reach out.
★★★★★ 5/5
GoogleGreat service from James went above and beyond…..
Steven · 14 March 2026
Agent replied · 14 April 2026
Thank you for taking the time to leave a review. I’m really pleased to hear that you received great service from James and that he went above and beyond for you.
If there’s anything else we can help with in the future, we’re always here.
Kevin
★★★★★ 5/5
GoogleThe guys at Lancastrian Estates have been great and very patient with a tricky sale. Thanks guys. You are the best and will definitely use you again in the future.
Karen · 13 September 2026
Agent replied · 13 October 2026
Thank you for your lovely review, Karen. We really appreciate your patience throughout what was a challenging sale, and we're delighted that our team could help guide things through to a successful outcome.
Property transactions don't always run smoothly, so it's great to hear that our support, communication and persistence made a difference along the way. Providing a friendly, professional service for clients across Lancaster, Morecambe and the surrounding areas is something we take great pride in.
Thank you again for your kind words and for placing your trust in Lancastrian Estates. It means a lot to know you would choose us again in the future, and we'd be delighted to help whenever you need us.
★★★★★ 5/5
GoogleI would highly recommend Lancastrian Estate agents. I recently bought my bungalow through then. From start to finish they were brilliant and a special shout out to Kerry who kept me informed every step of the way. Can’t thank her enough.
Christine · 14 April 2025
Agent replied · 23 August 2024
So glad everything came together for you it was so nice to be able to help you with your move. All the best 😊 …
★★★★★ 1/5
GoogleShockingly rude and unhelpful when called about a house alarm on one of their properties that's been going off for 5 days. For the 2nd time. Their number is the only indicator we have to get in touch with someone about coming to turn off the alarm, new owners or old owners or whoever currently has keys. We just want them to get in touch with whoever can turn this off. Instead we were met with rude staff with an unhelpful attitude, backchat and a tone of "not our problem". If your sign is the only advertisement on a vacant house, you're the one getting the calls. Least you could do is not be an arse about it. Disgusting behaviour
Megan · 14 July 2025
Agent replied · 14 April 2026
Thank you for your feedback, and I’m genuinely sorry for the frustration caused by the ongoing alarm issue.
While our board was still displayed at the property, we no longer had access or management responsibility for it. That said, we understand how disruptive the situation has been and appreciate why you reached out. We made several attempts to contact the new owner and were finally able to speak with them to relay your concerns. Unfortunately, they have since asked us not to contact them further regarding the matter.
We’ve also followed up to ensure our sign is removed, which should be completed shortly. Please know that our intention was never to be rude or unhelpful, we were equally frustrated by the lack of communication and limited ability to assist.
Thank you again for raising this, and we hope the issue is resolved very soon.
Kevin
★★★★★ 5/5
GoogleLancastrian Estates were absolutely super at helping us buy our first house. Matthew and Kerry were on it with the communication between us and with the solicitors. Would definitely recommend and we would rate them 10/5 if we could!
Jenny · 14 April 2025
Agent replied · 23 August 2024
Thank you so much for your kind words and we hope you are enjoying your new home. All the best 😊 …
★★★★★ 5/5
GoogleWe had a retail unit in Morecambe that had been vacant for 5 years. We looked at different use options. Matt and Lancastrian Estates came up with the most cost effective option. I wish we had started with him. We came up with a long rent free period at the start of the lease to attract local SMEs to give them growth opportunity and to help to regenerate Morecambe. Plus giving us a return on a space that was costing us money. Everyone's a winner. Thank you!
Anthea · 14 June 2025
Agent replied · 14 April 2026
Thank you for sharing your experience, we’re so pleased to hear that we were able to support you in finding a solution for your Morecambe retail unit.
It’s fantastic to know that Matt and the team were able to offer a cost-effective approach that not only brought the space back into use but also contributed to supporting local SMEs and the regeneration of Morecambe. Creating a win-win outcome like this is exactly what we strive for.
We truly appreciate your kind words and your trust in us. If there’s anything more we can help with in the future, we’re always here.
Best regards,
Kevin Robinson
★★★★★ 5/5
GoogleWe recently purchased our property with Lancastrian being the sellers estate agent. Having never dealt with them before I had no idea what to expect but what a great estate agents! Communicated throughout the purchase chasing as needed and being accommodating for viewings when we needed them.
Thanks alot :)
Courtney · 14 March 2026
Agent replied · 14 April 2026
Thank you so much for taking the time to share your experience. We’re really pleased to hear that your purchase went smoothly and that you felt well‑supported throughout the process.
It’s great to know that our communication helped keep everything moving and that we were able to accommodate your viewings when needed. Even when we’re acting for the sellers, we always want buyers to feel informed and looked after too.
Thanks again, and we hope you enjoy your new home! If you ever need anything in the future, we’re here to help.
Kevin
★★★★★ 5/5
GoogleKerry was excellent from start to finish. We had a very complex situation buying a house in the middle of covid, which was made 10x easier by Kerry keeping us well informed throughout. She really did go above and beyond to try and help us.
Kerry really is an asset to the team, nothing was too much for her and we are forever grateful for her sticking through it with us so we could purchase our dream home. 10/10PositiveResponsiveness, Quality, Professionalism, Value
Joe · 24 August 2022
Agent replied · 7 June 2023
Thank you for your kind words, I hope you are settling in and making lots of memories in your new home.
★★★★★ 5/5
GoogleHaving dealt with Matthew in regards to land and a commercial project. He has always found me great investments and in turn a fantastic purchase. I have worked with Matthew going forward on other projects. He has been very professional and works at a brilliant pace. Would 100% recommend him if you have a commercial asset in the area
Ben · 29 March 2024
Agent replied · 29 April 2024
Thank you for the brilliant review! It has been great to work with you on many commercial projects so far, and I am sure that we'll be able to work on many more in future.
Kevin
★★★★★ 5/5
GoogleSarah and the team at Lancastrian Estates did a great job selling my Dad's house
Their communication was excellent, very helpful and friendly. I would definitely recommend if you want a quality service.
Helen · 14 April 2025
Agent replied · 14 April 2026
Thank you for your kind review and for sharing your positive experience with Sarah and the team at Lancastrian Estates. We're delighted to hear that our communication, helpfulness, and friendliness met your expectations while selling your Dad's house. Your recommendation means a lot to us, and we're grateful for your support.
If you ever need our services again, please don't hesitate to get in touch.
★★★★★ 5/5
GoogleAfter several family members had previously used Lancastrian Estates we instructed them to deal with the sale of our late mother’s house.
Every member of staff acted in a very professional manner and went out of their way to make sure everything went smoothly .
They went above and beyond what was expected and took all the stress out of the process .
Matthew and James dealt with most of the viewings and kept us up to speed all the time. We wouldn’t hesitate to recommend them to anybody.
Michael · 14 April 2025
Agent replied · 24 December 2024
Thank you for the lovely review! We're so happy that we could help to sell your late mothers home and that we could make it as stress free as possible. If there is anything that we can help you with then please do not hesitate to let us know.
★★★★★ 5/5
GoogleMatt was spot on in getting my commercial lease sorted.
All went smoothly with no complaints.
He’s always available to contact and always happy to help.
Max · 14 June 2025
Agent replied · 14 April 2026
Thank you for your kind words and for taking the time to share your experience. We're so pleased to hear that Matt was spot on in getting your commercial lease sorted and that everything went smoothly.
Matt’s commitment to being available and helpful is something we truly value, and it's great to see that reflected in your experience. We’ll be sure to pass on your feedback to him and the team.
If there's anything else we can assist you with, please don’t hesitate to get in touch.
Best regards,
Kevin Robinson
★★★★★ 5/5
GoogleHighly recommend Lancastrian Estates who were clear, helpful, friendly - excellent all round from start to finish with my purchase of a property. Particular thanks to Sarah - a huge help!
Ewan · 14 April 2025
Agent replied · 14 April 2026
Thank you for your wonderful review and for highly recommending Lancastrian Estates. We're thrilled to hear that you found our service clear, helpful, and friendly throughout your property purchase. Sarah will be especially pleased to know that she was a huge help to you.
Your kind words mean a lot to us, and we're grateful for your support. If you ever need our assistance again, please don't hesitate to reach out.
★★★★★ 5/5
GoogleKerry and the team were super helpful, always went above and beyond for us. Communication was great, answered enquiries quick and kept us up to date the whole way.
Faye · 14 April 2025
Agent replied · 23 August 2024
Thank you for your your kind words and we hope you are loving your new home 😊 …
★★★★★ 5/5
GoogleMatt and his team have been fantastic. I would definitely recommend them. They are honest, open and generous with their time to genuinely help you. We had a bad experience with a previous agent and Matt, Kevin and the team in the office worked tirelessly to restore my belief. Even during COVID-19 they have all been great and Kerry has kept in touch every step of the way, she is a pleasure to deal with, even when you’re having a melt down!PositiveResponsiveness, Quality, Professionalism, Value
Debbie · 24 August 2021
Agent replied · 7 June 2023
Thank you for the review Debbie and I am so happy we here at Lancastrian could enable your move in the end to your dream home.
We wish you all the best going forward take care, The Lancastrian Team.
★★★★★ 5/5
GoogleFrom the first time I met with Lancastrian Estates, I felt at ease with what was a local family run business. Mathew who attended the house maintained covid rules and provided a very professional but relaxed approach to valuing the property. I immediately struck a good working relationship with Mathew, which gave me the reassurance to give the home sale to his company. It was only within the week of giving Mathew the business of selling this property that Lancastrian Estates found me a buyer. I was really impressed with the way the company had marketed and sold the house so quickly. Further down the line I encountered some difficulties with the Land Registry which slowed the sale of the property down for several months. It was a worrying time. However, Kerry one of the sales assistants maintained a constant line of communication with me virtually every week. This support was so appreciated that it kept me positive along this journey which resulted in an eventual completion and sale of the house. I would have no hesitation in recommending Lancastrian Estates. They are a family company that provides a caring and supportive relationship throughout the whole process which at times can be a little stressful. Thank you to everyone, particularly Kerry at Lancastrian Estates.PositiveResponsiveness, Quality, Professionalism, Value
Joseph · 24 August 2021
Agent replied · 7 June 2023
Thank you for your positive comments. It most certainly was a worrying time for you all, but with keeping the lines of communication open we got there and the new owners are thrilled to have the keys to their new home.
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