Every review we hold for the Lanarkshire office, from every platform, shown as written. First names only.
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1/5
GoogleAs a potential buyer, I would alert sellers that they do not return phonecalls and whenever you call to follow up they fob you off. Shocking customer service, would never recommend to anyone to use them to sell their property.NegativeResponsiveness, Quality, Professionalism
Lindsay Β· 28 August 2021
Agent replied Β· 11 June 2024
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
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5/5
GoogleHad my meeting from the Valuation team, the whole team at Countrywide were fantastic, especially Mr Andrew Brown from the Valuation side, he couldn't have been more helpful π 5 Star's βPositiveResponsiveness, Quality, Professionalism
Edward Β· 12 June 2022
Agent replied Β· 11 June 2024
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleEveryone I spoke to at the branch was friendly and knowledgeable. Any queries I had were dealt with quickly and efficiently and they kept me informed about what was happening throughout the process.
T Β· 12 June 2022
Agent replied Β· 11 June 2024
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleExcellent customer service from everyone. Friendly, professional and efficiently handling of a sale which progressed quickly and seamlessly.
Claire Β· 12 June 2023
Agent replied Β· 11 June 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleA big thank you to all the staff at countrywide for their great service over the last few weeks. They kept us up to date with any developments throughout the buying/selling process and gave great advice. I would highly recommend them.
Conor Β· 13 June 2019
Agent replied Β· 11 June 2024
Dear Conor,
Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at the branch.
Kind Regards, Sarah
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5/5
GoogleGreat service - All staff were available when required & communication was excellent from start to finish! Lesley/Fiona in particular were very helpful. Highly recommend using Countrywide !
James Β· 12 June 2022
Agent replied Β· 11 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
GoogleSold my property for a price I was happy, all staff was very polite and really helpful with everything, kept me up to date during the process with all viewings. Would highly recommend and I will be certainly using them again.
Jasdeep Β· 13 June 2018
Agent replied Β· 11 June 2024
Hello Jasdeep,
Thank you for your brilliant 5* review and wonderful recommendation of our team at Countrywide, Kirkintilloch.
Best wishes, Scott.
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5/5
GoogleVery helpful and professional, made the process of selling our property very simple and easy. I would recommend them to anyone looking for a property or selling their property.
A great team, thank you.
Maureen Β· 12 June 2020
Agent replied Β· 11 June 2024
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thanks for the recommendation. Best wishes, Lucy.
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5/5
GoogleNice agents and a quick easy sale job done π β¦
D Β· 12 June 2023
Agent replied Β· 11 June 2024
Itβs really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
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5/5
GoogleExcellent service from start to finish. Completely on the ball and kept me updated every step of the way.
Marc Β· 12 June 2021
Agent replied Β· 11 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
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1/5
GoogleRailroaded into making a formal offer with one hour notice. Poor client probably done out of a good deal. Stay away from them.
Shevy Β· 13 June 2018
Agent replied Β· 11 June 2024
Thank you Shevy for taking the time to leave your feedback recently.
I am sorry that this has been your experience and I would like to assure you that customer experience is very important to us. As such, I would like to invite you to discuss your concerns with us, via e-mail to review@countrywide.co.uk.
Kind regards, Scott
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5/5
GoogleGreat service from all the staff very efficient and friendly.
David Β· 13 June 2019
Agent replied Β· 11 June 2024
Thank you David for your 5* review and kind words.
Best wishes, Scott
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5/5
GoogleExcellent service!!! 100% recomended
Carlos Β· 12 June 2020
Agent replied Β· 11 June 2024
Thank you for the great 5* review and recommendation.
Best wishes, Lucy
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5/5
GoogleProfessional service, polite and keeping you up to date with regards to selling our flat. We would like to thank all staff involved and hope to use your services again in the future.
Mr & Mrs McPherson
Scott Β· 14 June 2014
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1/5
GoogleRating only, no written review.
Margaret Β· 28 March 2024
Agent replied Β· 11 June 2024
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
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1/5
GoogleRating only, no written review.
Filip Β· 12 June 2023
Agent replied Β· 11 June 2024
Itβs really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
Neill Β· 12 June 2023
Agent replied Β· 11 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
Margaret Β· 12 June 2022
Agent replied Β· 11 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
Salome Β· 12 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.