Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe've had to deal with a number of estate agents through this process (we'd previously offered for a flat that turned out to be unmortgageable) so we came into this purchase a bit scarred but everything on this went so smoothly and your help getting us past the last minute service charge hiccup was hugely appreciated. Damien was great running interference between us, the seller and the lawyers, keeping us informed all the way. And it made a huge difference when Marc covered in Damien's absence - especially when our solicitors all went on holiday! We LOVE our new home! Thank you both so much again.
Marsha · 9 November 2020
Agent replied · 8 November 2024
Dear Marsha, so glad you've settled in, welcome to the neighbourhood!
★★★★★ 5/5
TrustpilotAn excellent service all round!
An excellent service all round!Nadine Aucamp was wonderful all the way through the sales process of my property. She was especially excellent at keeping in touch with the buyer's and other solicitors down the chain so that I was kept properly informed of the progress of my case. To be honest, I found her a lot more helpful and clued up on what was going on than the solicitors themselves!
Marco · 14 July 2022
Agent replied · 23 October 2024
Thank you so much for your kind words, Marco. We really appreciate you taking the time out to share your experience with us, and we agree, Nadine is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 5/5
GoogleWorking with all the team at Winkworth was a great experience and especially Anthony Nyland who was able to sell my flat really quickly. Great service from everyone and would highly recommend.
Louise · 17 December 2025
★★★★★ 1/5
TrustpilotThe A.I. Slop of Estate Agents
Use AI to “enhance” images of listings. Be careful by enhance they mean completely changing the the structure and size of the home. What a waste of time.
Malcolm · 27 May 2026
Agent replied · 22 September 2026
At Winkworth we are always disappointed to receive a review such as yours Malcolm, and we are sorry to hear of your personal experiences.
All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly.
Thank you in advance.
★★★★★ 5/5
TrustpilotReece and Tim of Winkworths Woking have…
Reece and Tim of Winkworths Woking have been amazing, I have been having problems with my solicitors on a property purchased through them. They have gone above and beyond for me and after 7 long months they have helped the situation along tremendously.
Lynda · 17 September 2026
★★★★★ 5/5
TrustpilotBest estate agent rental experience ever!
After speaking to multiple different Estate agents it's much of the same from everyone but Winkworth were different. Immediately I was listened to and my requirements taken into consideration. I worked with Fabian to find the home I recently moved into. He excelled. I didn't have to drag myself around unsuitable properties and he was the right balance of informative and patient. I didn't feel like I was being pushed into anything nor was I bombarded with endless emails of properties that didn't suit my requirments. It was actually a pleasant experience!
Lee · 21 March 2024
★★★★★ 5/5
TrustpilotShaun Blackstock - Best Lettings Negotiator !!
My great experience with Winkworth was 100% thanks to Shaun Blackstock. He was experienced and knowledgeable about the area, was super informed about the property and answered all of our questions and more. Additionally, he was very personable and made our experience run very smoothly. Best Letting Negotiator I have had the pleasure of interacting with.
Alicia · 22 September 2023
Agent replied · 23 October 2024
Thank you so much for your kind words, Alicia. We really appreciate you taking the time out to share your experience with us, and we agree, Shaun is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 1/5
TrustpilotWorst service by a mile
Oh dear, I dont even know where to start. We signed the agreement end of June to move in one month later. We stipulated several times in the email correspondences that we wanted to come in to see which furniture and items we wanted to keep and which to toss. The day of the move in happened, and we never received a response to our queries. When we moved in, we were then told that we had not specified in the contract, which items to get rid of (we specifically wrote in the contract: to be specified later, hence why we needed access to the flat prior to moving in). It was a hassle to get the woman to cooperate and she kept saying we hadn’t agreed on this (numerous emails/contract was not enough proof, but I doubt the lady had a law degree specialising in contract law or even just a functioning brain). Ah well!!! After several unpleasant calls, we finally managed to get approval of moving the items and have the larger items removed by a company. But boy oh boy that was a struggle. After having moved in properly a vast majority of the things listed in the contract hadn’t been fixed ie. Heating was broke, cabinets broken, extractor fan broken, windows dirty etc etc. And we even had to throw out 6 large boxes of CRAP, which the agency said was at our expense. Items included: old shoes, belts, broken kitchen units, bondage kit (WOOOOH.. What a surprise), filthy storage room with empty shoe boxes, broken fans, blood stained linen, dirty old pillows and blankets and numerous other fairly disgusting items. We have now asked quite a few times, when we can expect to have fans, toilet flush, extractor fan, broken cabinets, heating etc fixed and we are still awaiting a reply to this. It has been 7 business days since we moved in, so I do hope it gets sorted soon. All in all, TERRIBLE SERVICE!! I wouldn’t recommend.
Kat · 29 July 2020
Agent replied · 23 October 2024
Hi Anne, We're sorry to hear of your experience here. Please contact us, clientrelations@winkworth.co.uk, so that we can investigate this for you.
★★★★★ 2/5
TrustpilotI am very deeply disappointed!
We've been with the agency since 2017th. We've been having problems with the very old boiler since the end of 2018th and up until now we have had Engineers coming for that boiler around 20 times. We were promised a permanent solution, that never happened. Now we have been left without hot water for 2 weeks, starting 3rd. There were many apologies and promises over the last two weeks but no action upon. Not to say they are well aware we have a vulnerable child at home (how do you manage personal hygiene in times of pandemic with a heart diseased child at home?) AND we offered to help if Landlord doesn't want to invest in resolving the issue. Just a note: Landlord is local home owner and is not paying mortgage on the property we rent, the house used to belong to grand parents.Although there are some very kind people working in the company the company on overall isn't what it should be.I am very deeply disappointed!One upset mum xx
Silviya · 4 May 2020
Agent replied · 23 October 2024
Hi Silviya, thank you for bringing this to our attention. We're sorry we didn't meet your expectations here and would like to find out what happened. Please contact us at clientrelations@winkworth.co.uk in order that we can investigate further.
★★★★★ 1/5
TrustpilotVery rude agent
Very rude agent, i think their name is Maggie. Was very unhelpful and rude.
Diana · 22 August 2026
Agent replied · 22 September 2026
Good morning,
We are sorry to hear that you have had a bad experience with Winkworth. I am afraid I cannot find you on our system. Please advise what office you booked the viewing with ?
★★★★★ 5/5
TrustpilotGreat rental experience with Winkworth…
Great rental experience with Winkworth Kensal Rise. The team are very personable and knowledgeable, and Fabian went above and beyond to make what would normally be a stressful experience very seamless. Thank you !
Yasser · 14 November 2025
★★★★★ 5/5
TrustpilotGreat team
Everyone that I dealt with at Winkworth was personable, professional and dedicated to service. I was impressed with the dedication of the agent who showed me properties (Fabian Bachelor) He supported me in finding my new home.
Pauline · 28 February 2026
Agent replied · 24 May 2026
We’re delighted to hear you had a 5-star experience at Kensal Rise & Queens Park Winkworth office, Pauline. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
★★★★★ 1/5
GoogleThe worst customer service ever, The Landlord is called Trevelleyan who has charged us £220 for cleaning, £100 Admin fee and other works done on the property from our deposit money which totals £550. Also be careful with repairs on the property as you may be charged when you leave. We left the property in great condition and have been great tenants hence why we were asked to renewal our tenancy. We are still awaiting for this situation to be sorted. I would have given no stars but this is not a option. Landlord is awful. Please save yourself distress and loss of money.
Sherrelle · 10 November 2019
Agent replied · 8 November 2024
We are very disappointed to read of your experience during your tenancy and upon vacating. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we certainly empathise regarding the points you’ve made on the deductions made against your deposit. Our number one priority is always to maintain a hassle-free tenancy and an efficient and fair deposit release procedure, and we must highlight that we have a very competent, ARLA qualified Property Management team. We appreciate your frustration and understand your reasons for leaving a poor review on our page. However, we were not appointed as your property managers and so we were not in a contractual position to help you during your tenancy as the flat was managed by your landlords. When we last spoke, we advised that if you were in disagreement with your Landlord about how much deposit should be returned, your tenancy deposit scheme (DPS) offers a free dispute resolution service. Both parties agree to use this service, and an independent adjudicator will request both you and the Landlord to provide evidence and the final decision will be made about any deposit deductions impartially.
We wish you the best of luck moving forward and If you would like to discuss this matter further, please do not hesitate to contact us on 020 8769 6699 or stop by the office to talk.
★★★★★ 5/5
TrustpilotExcellent service from Thomas!
I recently purchased a flat through Winkworth - Thomas was my estate agent and was fantastic throughout. It ended up being quite a long process and Thomas was great at chasing up the solicitors and helping to move the purchase along. He gave great recommendations for a homebuying survey and was really helpful on both viewings - would highly recommend. Thank you Thomas!
Kp · 6 December 2022
Agent replied · 23 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
GoogleI have had the pleasure of working with Tyler over the past few months whilst trying to source my dream flat.
He’s been patient, knowledgable and above all knew what my non negotiables are. I have recently recommended him to fellow flat hunters for their searches!
Annie · 3 December 2025
Agent replied · 24 December 2025
Really glad to hear Tyler’s patience and understanding of what mattered most to you made the search feel that bit easier Annie. It means a lot that you’ve already recommended him to others - thank you for taking the time to share your experience.
★★★★★ 5/5
TrustpilotGreat customer service
The whole team have been great at finding a buyer for our flat. They kept us regularly up to date and shared honest feedback. Nicola was great in the after sales process and pushing through to exchange with the buyers. Would highly recommend if you are selling or buying a property.
Lauren · 30 October 2023
Agent replied · 23 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
GoogleAnthony Nyland was my agent and he was brilliant throughout. Really on call every time I freaked out or needed assurances, and really pushed for me. Brilliant.
Ellice · 20 December 2025
★★★★★ 5/5
TrustpilotWinkworth is definitely a really…
Winkworth is definitely a really reliable agency, I highly recommend their service.And I also want to thank Marika, she has been nothing but amazing to us, always prompt to assistant us with any question, she's very professional and also very friendly, and I'd recommend her to anyone that I know. Thank you Marika a lot, for all the support during the whole process.
Wesley · 7 October 2022
Agent replied · 23 October 2024
Thank you so much for your kind words, Wesley. We really appreciate you taking the time out to share your experience with us, and we agree, Marika is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 1/5
TrustpilotLooking for a tenant? Don't hire Winkworth.
If you're an owner looking for a tenant, go elsewhere.
Pat · 26 August 2026
Agent replied · 22 September 2026
We have asked for more information as to which office this relates to so that we can provide a response.
★★★★★ 5/5
TrustpilotWe worked with Winkworth Kensal Rise &…
We worked with Winkworth Kensal Rise & Queen’s Park for over 7 years managing and letting our property, and the experience throughout was consistently excellent.
Adam · 11 May 2026
Agent replied · 24 May 2026
We’re delighted to hear you had a 5-star experience at Kensal Rise & Queen's Park Adam. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
★★★★★ 5/5
TrustpilotWe’ve had an excellent experience with…
We’ve had an excellent experience with our property manager, Michael Ferguson. He is consistently responsive and proactive, which gives us real peace of mind as landlords.
Diana · 3 May 2026
Agent replied · 24 May 2026
Thank you so much for your kind words, Diana. We really appreciate you taking the time out to share your experience with us. We agree, Michael is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 1/5
TrustpilotVery annoying
Very annoying is putting it politely. Winkworth put a To Let sign outside my property. This was crudely attached to my front wall with masonry nails, damaging the pointing. I have never approached Winkworth and am not letting my property. I had to make three telephone call, each time being promised that the sign would be removed. I was then called back by someone from Winkworth who did not know why they were calling, me, only that they had been asked to call me. I was then put on hod for so long that I gave up. Three weeks later, the sign has not been removed.
JD · 21 October 2025
★★★★★ 1/5
TrustpilotCooperative before contracts exchange, not aftrwards
Cooperative before contracts exchange. Uncooperative to the point of rudeness after. Made moving in moe dfficult
A · 7 July 2026
Agent replied · 22 September 2026
We take all reviews very seriously and are sorry your experience has compelled you to lead a less than perfect review. However, we are genuinely puzzled here as your agent and you personally contacted us to arrange pre-completion access to store items and cut the lawn…. Both requests have been granted with good grace by the vendor, who certainly did not have to , and by ourselves without a trace of difficulty or rudeness.
★★★★★ 5/5
TrustpilotStrong Recommendation
Aaron and his team in Kensal Rise have managed the rental of my property for many years and are very professional and reliable. I would highly recommend them.
Duncan · 17 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
