5/5
TrustpilotWinkworth found the perfect tenant and…
Winkworth found the perfect tenant and were very helpful throughout the whole process.
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating.
Trusted Agent profile · Lambeth
Winkworth Kennington reviews in Lambeth
★★★★★
1,098 reviews across 3 platforms
299 Kennington Road, Kennington, SE11 4QE, Lambeth, SE11 4QE
Winkworth's office in Lambeth, at 299 Kennington Road, is rated 4.0 out of 5 across 1,098 reviews on three platforms, including 211 Google reviews rated 4.8.
Reviews
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleGenerally, very poor service. We were passed form agent to agent. Unprofessional throughout and although they should be a neutral body, It seemed as if they were only representing the landlord and were not interested in what we had to say. They also came after us for costs when we moved out that we had nothing to do with us! Please avoid!NegativeQuality, Professionalism
5/5
TrustpilotA great personal touch
The service was excellent and the personal touch style of letting was very good.
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotGreat
Received outstanding service from Farah Sadiq. Amazing at helping us through the whole process and answering all our questions.
Agent replied · 24 October 2024
We're happy to see that you had a 5-Star experience. Thanks for sharing.
5/5
GoogleAdam was great helping us find a place to rent and made it all hassle free. Would definitely recommend
5/5
TrustpilotExcellent experience working with…
Excellent experience working with Winkworth. They went above and beyond for us. Highly recommend them.
5/5
TrustpilotI highly recommend Winkworth’s team
I highly recommend Winkworth’s teamFrom my own experience- friendly, available, efficient. Absolutely top notch service. Wouldn’t rent my property without them! 5*
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotExcellent, Prompt Service
I rented my first property through Winkworth with my partner; we have always received very prompt and professional service whenever we have needed anything seen to in our flat. The staff are friendly and the system used for reporting maintenance is quick and easy. I would recommend Winkworth, and would definitely feel happy and secure using them again in future.
5/5
TrustpilotExcellent, Prompt Service
I rented my first property through Winkworth with my partner; we have always received very prompt and professional service whenever we have needed anything seen to in our flat. The staff are friendly and the system used for reporting maintenance is quick and easy. I would recommend Winkworth, and would definitely feel happy and secure using them again in future.
5/5
GoogleHugo was very attentive and listened to my needs without being too pushy. All in all a great service... :)
5/5
TrustpilotVery professional and supportive service
Very professional service in support of a sale. Good follow-up - progression and very happy with overall agency sales. I would recommend.
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future!
5/5
TrustpilotThe staff go the extra mile
The staff have gone the extra mile to ensure the sale went ahead despite difficult admin demands from other parties and a perhaps overly verbose client (me!)
5/5
GoogleI found Theo to be very helpful in my search for a new flat - He made a real effort to enable me to see properties in short order, even at inconvenient times such as weekends and late evenings; he also kept me well informed of new properties that closely matched my target criteria. I can’t find any fault in the professionalism and quality of service.
5/5
GoogleSmooth process renting a flat through Winkworth. Adam was really helpful with any questions we had!
1/5
GoogleAbsolutely avoid especially if you're a tenant - extremely dodgy and dishonest, will lie to landlords when they make errors to avoid admitting fault.NegativeProfessionalism
Agent replied · 25 October 2024
Thank you for your review and I’m sorry that we have not been able to meet your expectations. Customer service is incredibly important to us and I understand after having an opportunity to look into this following your google review. It appears the issues relate to the use of an unapproved emergency contractor on a managed property. I would like to ensure you that it’s really important to keep our tenants happy but we do have procedures in place to look after your property. Please do contact us if we can assist in any further way as we would be delighted to help you further
1/5
TrustpilotUseless
They managed more than one of my properties and rarely was I impressed with their service. More often than not I was gobsmacked at how useless they are.
Agent replied · 24 October 2024
Afternoon Blondie. We are obviously disappointed in the comments you have left together with the 1 start rating. All of the Winkworth offices are independently owned and operated. We are unable, from the details within your comments, to understand which office you dealt with and the specifics of your dissatisfaction. We have reached out to you to in order to gain more information however you have declined to provide this and without this we are unable to investigate your claims. May we ask that you email clientrelations@winkworth.co.uk if you wish us to look into your case. We would be more than happy to review your comments on a more detailed basis in order to resolve any ongoing problems that you feel you may have with a Winkworth office. We look forward to hearing from you.
4/5
TrustpilotEfficient and helpful.
They are really quick at solving problems and finding new ang good tenants. Aaron and Michael are always really helpful.
Agent replied · 24 October 2024
Thank you so much for your kind words!
5/5
GoogleAdam has been a great help while me and my gf were looking for somewhere.
5/5
GoogleTheo was professional and helpful during my time viewing properties. Would definitely recommend their services, a real delight!
1/5
TrustpilotTo avoid.
After a one year tenancy we had one blind that needed replacing, of which they decided it was fair to charge £137 for a £26-£30 bedroom blind.For three lightbulbs £72. I don’t know what lightbulbs those are, but I don’t think you can pay £15 per lightbulb (3 to change in total).I am currently still waiting to receive my deposit, after 17 days.
1/5
TrustpilotThe worst company to deal with as a…
The worst company to deal with as a cash buyer. Incompetent and incapable of putting a deal together.
5/5
TrustpilotExceptional service from start to…
Exceptional service from start to finish. Natasha was a delight to deal with, very professional. Highly recommend!
5/5
GoogleWe have been very pleased with the service at every stage of our sale, from Tom's first visit and valuation - and his appreciation of what differentiated various streets in our area - through marketing, viewing, and Theo's proactivity during the transaction. Our experience illustrates the ongoing value of high street estate agents where they have the strong local experience that Kennington Winkworth has.
1/5
TrustpilotWorst estate agency
Avoid at all costs..Bad customer service.Absolutely dishonest people. Adverts getting placed on the market and in about 30 minutes they are getting let out.. Time wasters....
Agent replied · 24 October 2024
Afternoon Daniel. We are obviously disappointed in the comments you have left together with the 1 start rating. All of the Winkworth offices are independently owned and operated. We are unable, from the details within your comments, to understand which office you dealt with and the specifics of your dissatisfaction. We have reached out to you to in order to gain more information however you have declined to provide this and without this we are unable to investigate your claims. May we ask that you email clientrelations@winkworth.co.uk if you wish us to look into your case. We would be more than happy to review your comments on a more detailed basis in order to resolve any ongoing problems that you feel you may have with a Winkworth office. We look forward to hearing from you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
