Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional, responsive, and easy to deal with from start to finish
I recently worked with John and Guy at Winkworth and had a very positive experience throughout the process. Both were professional, responsive, and easy to deal with from start to finish. Their communication was excellent, and they provided clear guidance at every stage. I would happily recommend Winkworth, and particularly John and Guy, to anyone looking for a knowledgeable and reliable estate agent.
Benjamin · 4 June 2026
Agent replied · 22 September 2026
Thank you for your wonderful 5-star review, Benjamin. We're delighted to hear you had a great experience at the Greenwich office.
Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
We look forward to welcoming you back and assisting you again in the future.
★★★★★ 5/5
TrustpilotExcellent communication and progression service instrumental in ensuring we secured our forever home
From viewing our first house, to finding our forever home, John knew exactly what we were looking for. He did a great job communicating with us and the vendors and we always knew where we stood throughout the process. The team at Winkworth work as one, as demonstrated by Guy who was the one who communicated our offer to the vendors in John’s absence. During the conveyancing process, the team excelled at liaising with all parties in the chain and Guy was instrumental in ensuring successful completion before Christmas. We would not hesitate to use Winkworth in the future, their service stood out compared to other estate agents we have dealt with.
Pritesh · 23 December 2025
Agent replied · 24 May 2026
Thank you so much for taking the time to leave an excellent review. We appreciate your support and are here if you need anything in the future.
★★★★★ 5/5
TrustpilotAaron and his team at Winkworths Kensal…
Aaron and his team at Winkworths Kensal Rise came highly recommended so I initially approached him just to compare the rental market just for peace of mind as I was on the cusp of renewing my existing arrangement. I quickly realised I had not been enjoying his level of professionalism and was comparing "apples to pears" and quickly had a change of heart!
Helen · 29 April 2026
Agent replied · 24 May 2026
We’re delighted to hear you had a 5-star experience at Kensal Rise, Helen. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
★★★★★ 5/5
GoogleAfter several difficult months of searching for a place to rent, we found the perfect flat a few months ago with Morgan’s support. Morgan was able to arrange a viewing for us that same day, working on late and we finally secured our perfect flat in SE5 within a couple of days! The process was smooth and communication has been great ☺️. We would recommend choosing Winkworth’s & Morgan 😊
Maria · 16 February 2026
Agent replied · 17 April 2026
Thank you so much for your lovely review!
We’re absolutely delighted to hear that after such a challenging search, you were able to secure your perfect flat in SE5, and that Morgan could support you every step of the way. She’ll be so pleased to know her flexibility and dedication made a difference, especially arranging the same-day viewing and helping you move quickly.
At Winkworth, we always aim to make the process as smooth and stress-free as possible, so it’s wonderful to hear that the communication and experience met your expectations.
Thank you again for your recommendation, we wish you every happiness in your new home! 😊
★★★★★ 5/5
GoogleMy partner and I had an absolutely excellent experience with Winkworth - but more notably - our estate agent, Morgan. We absolutely love our new flat, and without Morgan, we wouldn’t have had nearly as smooth and convenient move in. Can’t thank you enough for being so great and personable in your work. Would highly recommend Winkworth Kennington (especially if Morgan is dealing with your property!)
Will and Marie x
Will · 16 February 2026
Agent replied · 17 April 2026
Thank you so much for sharing your wonderful feedback. It’s fantastic to hear how much you enjoyed your experience and that Morgan made the process smooth and enjoyable for you both. Your kind words mean a lot, and it's great to know you’re settling in well to your new flat.
★★★★★ 5/5
GoogleI had a great experience with Ella while purchasing my first flat. She was professional, friendly, and incredibly helpful throughout the whole process. As a first time buyer, I had lots of questions, and Ella was always patient, responsive, and clear in her explanations, which really put me at ease. She kept everything moving smoothly and made what could have been a stressful process feel manageable and positive.
Emil · 16 February 2026
Agent replied · 17 April 2026
Thank you so much for sharing your positive experience and for highlighting Ella’s professionalism and support during your first home purchase. It’s wonderful to hear that her patience and clear communication helped make the process smooth and reassuring for you. Your feedback is greatly appreciated.
★★★★★ 5/5
GoogleI recently worked with Winkworth and had an excellent experience from start to finish. Emma Mather was fantastic throughout. Emma was always on top of things, kept me regularly updated on progress and was consistently quick to respond to calls and emails. Her communication and professionalism made a big difference during what can often be a stressful process. Tom Floyd was also extremely helpful and brought a calm, reassuring presence that I really appreciated. A huge thank you to both Emma and Tom - Winkworth were superb and I wouldn’t hesitate to recommend them.
Rob · 23 August 2025
Agent replied · 22 September 2025
Thank you so much for taking the time to share your experience. It's wonderful to hear that Emma and Tom were able to provide support and clear communication throughout your journey with us. Your kind words are truly appreciated, and it means a lot to know that you felt well looked after during what can be a challenging process.
★★★★★ 5/5
TrustpilotJohn and Guy were really so helpful
John and Guy were really so helpful to me as a first time buyer, organising multiple viewings for me at the flat, helping me to measure walls, answering all my many emails, chasing for updates from solicitors, and being so helpful when the solicitors went radio silent on the days leading up to exchange. Really reduced stress levels knowing that I could give them a call/email to chase things from their side.
Grace · 21 July 2026
★★★★★ 5/5
GoogleHad a great experience with Winkworth, particularly due to our estate agent Morgan, when trying to find a house to rent. Morgan was able to schedule a visit super quickly, and moving into the house was quite smooth, and continues to be trouble-free. Would definitely recommend working with Morgan if you're looking for a place to live!
Guilherme · 16 March 2026
Agent replied · 17 April 2026
Thank you so much for your kind words and recommendation!
We’re delighted to hear that you had such a great experience with Winkworth, and especially with Morgan. It’s fantastic to know that the viewing was arranged quickly and that your move-in process was smooth and hassle-free.
We’ll be sure to pass your lovely feedback on to Morgan, it will mean a lot. Wishing you all the best in your new home, and please don’t hesitate to reach out if we can help with anything in the future!
★★★★★ 5/5
GoogleYou’d be hard pressed to find a better estate agent. Lewis was a consummate professional throughout. His tireless efforts, often going above and beyond, were a constant source of reassurance. Whenever a bump in the road appeared, Lewis was there to iron it out. His affable nature allowed him to expertly mediate between buyer and seller, ensuring goodwill at every stage.
Thank you to Lewis and the team at Winkworth Kennington for everything you’ve done.
Ed · 8 September 2025
Agent replied · 22 September 2025
Thank you so much for taking the time to share your experience. It's wonderful to hear how Lewis's professionalism and dedication made such a positive difference throughout your journey. Your kind words about his approach and the support from the team are truly appreciated.
★★★★★ 5/5
TrustpilotExcellent service
Guy and John were both incredibly helpful throughout our sale and purchase process. They kept us updated and informed, made themselves available when we needed to speak and worked incredibly hard under tight timescales to get our sale and purchase over the line. They were honest and transparent with us throughout and we are very grateful for all their hard work.
G · 28 August 2026
★★★★★ 2/5
GoogleI just wanted to leave a review to say a massive thank you and show my appreciation for Whitney. This agency have been insufferable during our tenancy - difficult to get a hold of, dismissive of any issues in the flat, a property manager who we avoid at all costs, and an even ruder manager who oversees her. However, Whitney has been a shining light. She is approachable, always smiling, knowledgable and willing to listen. Unlike her colleagues. So thank you Whitney for making our home visit the other week the only one out of many that didn’t feel uncomfortable. I hope you can find an agency that matches your values and kindness soon!
Toni · 24 June 2025
Agent replied · 22 September 2025
Dear Toni
I am truly sorry to hear that aspects of your tenancy, in particular our management response, has not matched expectations and frustrated you. Please be assured I will be following up on all your comments but we're delighted that Whitney was able to provide the professionalism and kindness commonly associated with all our staff members.
I know that my colleague and Director of property management has been in touch with you and investigating any outstanding issues and will be reporting back to you and me. I am told with immediate effect that a different property manager was assigned, and you subsequently have been praising of her and you feel assured and confident now that you are being looked after and that matters are being dealt with, with urgency.
I should stress, for your information and the benefit of those reading these reviews, that anyone visiting our website can leave a review there and that our Google score of 4.8 has been achieved as a direct result of those leaving such reviews being automatically invited, whatever their opinion, to copy the reviews shown on our website to Google.
Thank you again for your review, and we sincerely appreciate your kind words about Whitney and I have every confidence your points will be investigated thoroughly. Please do not hesitate to contact me direct should any part of our service in future be unsatisfactory.
Best wishes,
Nigel Field MNAEA
Director
★★★★★ 5/5
TrustpilotA huge thanks to Toby and his team for…
A huge thanks to Toby and his team for the sale of my flat in Brighton, it was extremely stressful but Toby was always reassuring honest and very professional at all times. I bought my flat through Winkworth in 2022 and I did not hesitate in using Toby once again for the sale. Again thank you.
Kate · 4 February 2026
Agent replied · 22 February 2026
Thank you so much, Kate, for taking the time to leave such a great rating. We truly appreciate your business and your support. Please don’t hesitate to reach out if there’s ever anything we can help with in the future.
★★★★★ 5/5
GoogleIsobel in the Kennington Office was amazing. She secured me the tenancy in less than 24 hours and negotiated my move date etc with the landlady. She's super efficient and an absolute delight to work with. I cannot thank you enough for helping me find my new home, I love it here.
Farzana · 16 February 2026
Agent replied · 17 April 2026
Thank you so much for sharing your wonderful experience and kind words about Isobel and the team. It’s fantastic to hear that you felt supported throughout the process and that you’re enjoying your new home. Your feedback is truly appreciated.
★★★★★ 5/5
GoogleI had to rent my new place urgently, and Morgan from Winkworth Kennington was incredibly helpful throughout the whole process. She helped me sort out several issues during the move and was always very responsive and supportive. Everything went much more smoothly thanks to her. Thank you, Morgan!
Onur · 16 February 2026
Agent replied · 17 April 2026
Thank you so much for sharing your experience and for highlighting Morgan’s efforts during your move. It’s wonderful to hear that her responsiveness and support made the process smoother for you. Your kind words are truly appreciated and will mean a lot to the team.
★★★★★ 5/5
GoogleThis review is for Vjosa at the Kennington branch of Winkworth who I rent a flat through
Vjosa is my point of contact and I have always found them to be helpful, responsive, friendly and quick to sort out any issues I’ve raised. Communication is always prompt and clear. Very much appreciated thank you Vjosa
Belinda · 16 December 2025
Agent replied · 17 April 2026
Thank you so much for sharing your kind words about your experience with Vjosa and the Kennington team. It’s wonderful to hear that you have found the service helpful, responsive, and friendly, and that communication has been clear and prompt throughout your tenancy. Your feedback is greatly appreciated.
★★★★★ 5/5
TrustpilotThanks Dan!
Dan Hosseini was so helpful in our flat buying process in Stoke Newington. We called and emailed with so many questions over the many months and he was always so happy to help and super thorough. Thank you so much Dan!
Aleah · 4 March 2026
Agent replied · 20 March 2026
Thank you for your lovely feedback, Aleah. We really appreciate you taking the time to share your experience with us. We’re delighted that Dan from the Stoke Newington office made such a great impression - they are a valued part of our team. We hope to have the pleasure of working with you again in the future.
★★★★★ 5/5
GoogleVery good overall. Harry Gaisford was our agent and was very communicative and effective at resolving issues. Always responding quickly to requests and doing what he could to make a slightly tricky process as smooth as possible. Highly recommend Harry and Winkworth.
Ben · 16 February 2026
Agent replied · 17 April 2026
Thank you so much for your kind words and thoughtful feedback.
We’re delighted to hear that you had such a positive experience and that Harry Gaisford was able to support you so effectively throughout the process. Communication and proactive problem-solving are incredibly important to us, especially when things become a little more complex, so it’s wonderful to know Harry helped make everything feel as smooth as possible.
Your recommendation means a great deal to both Harry and all of us at Winkworth. If we can assist you again in the future, we’d be absolutely delighted to help.
★★★★★ 5/5
GoogleI had an excellent experience with this estate agency, and in particular with Morgan Grau who was a pleasure to work with, and was seamless in her communication and helping me with the process. 10/10 thank you Morgan.
Photos · 16 February 2026
Agent replied · 17 April 2026
Thank you so much for your kind words and for taking the time to share your experience.
We’re absolutely delighted to hear that you had such a positive experience with our team, and especially with Morgan Grau. She truly takes pride in providing clear communication and making the process as smooth as possible, so it’s wonderful to know that this came through in your journey with us.
Your 10/10 rating means a great deal, thank you again for your trust and recommendation. If we can assist you with anything in the future, we’d be more than happy to help.
★★★★★ 5/5
TrustpilotI am a landlord in the Willesden Green…
I am a landlord in the Willesden Green area many years and would like to give a positive review of the superb service I receive from the Winkworth. The team in the Kensal Rise and Queens Park office are always extremely supportive and always on hand to provide guidance especially with the current changes in the private rental sector. This service extends to dealing with any maintenance issues, prompt statement sending and tenant changeover, so basically the whole package for a landlord. I would also like to give a name mention of my main contacts at the office, Aaron, Fabian, Stanislava, Michael and Yanick who are always so pleasant and accommodating to do business with.
Mark · 22 March 2026
Agent replied · 24 October 2024
We’re delighted to hear you had a 5-star experience at the Kensal Rise and Queen's Park offices Mark. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
★★★★★ 1/5
TrustpilotAvoid this agency if you value your…
Avoid this agency if you value your deposit. The end-of-tenancy process was is a nightmare. They submitted a fraudulent invoice as evidence in a TDS deposit dispute. I contacted the company named on the invoice directly and they confirmed in writing they had never attended the property and the invoice number belonged to a completely different property for a job dated 7 months ago. I reported them for fraud.
Bettina · 24 May 2026
Agent replied · 22 September 2026
Dear Bettina,
Thank you for taking the time to share your feedback. We are sorry to learn that you are dissatisfied with your experience with the Shepherd’s Bush office.
We understand that you have raised concerns regarding the tenancy deposit process and associated documentation. As these matters are currently being addressed through the office’s formal complaints procedure, we are unable to comment in detail on the specifics within a public forum at this stage.
Winkworth offices are independently owned and operated franchises, and your concerns have been referred directly to the Franchisees of the Shepherd’s Bush office for investigation and response in accordance with the company’s complaints procedure.
Kind regards,
★★★★★ 5/5
TrustpilotFabian is great!
Fabian was exceptionally, responsive, proactive and kind, which was all required to get me moved in to my new flat. Thank you
R · 7 May 2026
Agent replied · 24 May 2026
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future.
★★★★★ 5/5
GoogleFantastic experience renting a property through Morgan Grau! Morgan was incredibly helpful throughout the entire process and always quick to answer questions. Couldn’t have asked for a better experience - highly recommend!
Georgina · 16 February 2026
Agent replied · 17 April 2026
Thank you so much for sharing your wonderful feedback, Georgina. It’s great to hear that Morgan was able to assist you so thoroughly and make your renting experience a positive one. Your recommendation is truly appreciated and means a lot to the team.
★★★★★ 5/5
GoogleRecently starting renting a flat, and Morgan was super helpful in helping find the perfect place and getting everything sorted for the move in, as well helping us purchase the furniture from the previous tenants. Couldn’t be more happy:)
Callum · 15 November 2025
Agent replied · 22 November 2025
Thank you so much for sharing your experience, Callum. It’s wonderful to hear that Morgan was able to assist you throughout your search and move-in process, including arranging the furniture purchase. We’re delighted to know you’re happy in your new flat and appreciate you choosing us for your rental journey.
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