Trusted Agent profile · Lambeth
★★★★★
1,573 reviews across 2 platforms
5 - 7 Streatleigh Parade, Streatham High Road, Streatham, SW16 1EQ, Lambeth, SW16 1EQ
Stirling Ackroyd's office in Lambeth, at 5 - 7 Streatleigh Parade, is rated 4.4 out of 5 across 1,573 reviews on two platforms, including 260 Google reviews rated 4.5.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotSandra Holmes was on point from start…
Sandra Holmes was on point from start to finish. Even though we only engaged on the phone she was very accommodating and welcoming. Sandra explained the process to me in a style that I could comprehend in an honest and professional manner. Definitely happy with the service I received.
5/5
TrustpilotTania Pereira: Excellent management
Tania Pereira provided the best management during my tenancy But, more importantly, when tenancy ended Tania proved to be extremely helpful professional outstanding management A truly FIVE STARS service Stirling and Ackroyd should be proud of such great example of perfect managerCan not thank Tania enough Strongly recommend if you are looking to rent
1/5
TrustpilotDo not go with this company.
Do not go with this company.I don’t usually complain but this review is needed - We were tenants who moved out early September, it took 6 weeks to get our deposit back, We were ignored constantly and calls/emails were never answered. Then we learnt they charged us for a “faulty blind charge”, it took another 3 weeks of us arguing to get it back. Unfortunately throughout the full year the agency were the heights of unprofessional, we learnt after several flat visits for a new tenancy, a visit happened without our consent while we were both at work. What’s worse when we complained we got no apology in return except excuses and blaming us. Save yourself the stress - the east london office is a disaster from management down.
Dear Susie, I am sorry to hear of your experience but thank you for taking the time to share your feedback. We always hope deposits can be promptly returned to tenants however, if a landlord wishes to make any deductions this can add time to the deposit return process although, we would expect you to have been kept updated at all times. I would like an opportunity to investigate your comments further and considering this I would be grateful if you could contact me at help@stirlingackroyd.com. Wishing you the very best - Amber
5/5
TrustpilotLiam Gaffey was great throughout the …
Liam Gaffey was great throughout the whole process. Very responsive and always followed through on things to make the process easier for all parties. There were some issues along the way which Liam did an excellent job in helping with and navigating. Highly recommend.
Thanks for taking the time to leave your review Patrick, we appreciate it
5/5
TrustpilotSterling Experience with Stirling Ackroyd Canary Wharf
It was an absolute pleasure working with Stirling Ackroyd Canary Wharf team. A special mention to our property manager, Rebecca Heslam, who has been professional, prompt, and extremely helpful throughout. She made everything smooth and stress-free, always quick to respond and supportive whenever needed. Couldn’t have asked for a better experience!
5/5
TrustpilotGreat company, great service from Alex.
I was introduced to Stirling Ackroyd through my tenant when trying to sell one of my properties. I spoke with Alex who helped me register with Stirling Ackroyd, and with getting the house on the market quickly. Alex was a great help, really eager to assist me and nice and friendly to talk too. Would definitely recommend.
5/5
TrustpilotProfessional and efficient service - I used Stirling Ackroyd Canary Wharf…
I used Stirling Ackroyd Canary Wharf office, their staff were very professional in particular Jacqueline B (Move In Manager) was understanding of my circumstances as a first time renter. She kept me informed of the process and comms with the landlord. I particularly liked the online portal; everything is in one place. It was easy for my manager to complete the work references online.
5/5
TrustpilotSandra Holmes has been outstanding!
Sandra Holmes has been amazing, she truly understands her customer's needs and has given me some valuable advice with my current challenging circumstances. I can't thank her enough and I look forward to working with Sandra and Chloe in the coming future!! I can highly recommend Stirling Ackroyd.
5/5
TrustpilotQuick and efficient
Had a great experience with the Streatham branch and would recommend their services for anyone looking to sell. Feroza, the estate agent, is very determined and sold my flat in a week. Sophie, the sales progressor, was also very helpful throughout the whole process, keeping me informed and making sure the whole chain was moving. Thanks to Anthony and the whole team!
5/5
TrustpilotI had a great experience at Stirling…
I had a great experience at Stirling Ackroyd, Alex was knowledgeable and efficient. He went over and above by connecting me with the mortgage broker and conveyancers who have been absolutely amazing and very helpful in providing guidance on this journey. I look forward to working closely with Alex to find the perfect home.
5/5
TrustpilotEfficient processing/Agent: Carl Griffiths
My agent Carl Griffiths has been majorly helpful in helping rent my first flat. Was punctual at the viewing and was efficient in explaining the next steps to accquiring a tenancy. He was also extremely helpful with handling the slight change in requirements and delivering on this. The whole process was handled smoothly with timely responses. Was a very pleasant experience compared to many other estate agents that I’ve dealt with prior to Stirling Ackroyd.
5/5
TrustpilotReally top notch rental agency
Really top notch agency and I have had many other agencies experiences in the past Stirling ackroyd is by far what letting agency should be: Efficient, always reactive to issues, one of the rarest who care about their tenants wellbeing!
5/5
TrustpilotEstate Agents Feroza and Anthony
Estate Agents Feroza and Anthony - We were first time sellers. Our initial meeting with Feroza she sold us Sterling Ackroyd as the estate agent to use and they followed through on what they sold to us. Both were extremely helpful and supportive during this process and Feroza went above and beyond what I would have expected.
5/5
TrustpilotAbove & beyond happy
I have been liaising with Ryan Johnson at Stirling Akroyd for a few years now. He is friendly, confident & comes through for me every time, going above & beyond. Will use him again in a heartbeat. Highly recommend.
Hi Woos,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleStirling Ackroyd. Expensive, but they have class and efficiency on how they conduct business. Shout out to both Anthony and Feroza, whose experience and suggestions helped the house to be sold. And dealing with difficult tenants who would have remained longer if not for your intervention. Thank you
Hi Maxwell, thank you for your very kind words for Anthony and Feroza. We wish you all the best - Claire
5/5
TrustpilotMela S has been an excellent property…
Mela S has been an excellent property manager and has been quick with her response and keeping us up to date.
5/5
TrustpilotAshley at Stirling Ackroyd was…
Ashley at Stirling Ackroyd was absolutely fantastic. She was patient, kind and went out of her way to keep things moving and the lines of Communication flowing throughout the whole process. I can’t fault the process at all. Ashley made what would be a stressful process go smoothly. I would definitely recommend this estate agents
5/5
TrustpilotGreat support from Sandra
Sandra has been very supportive since the death of two family members to me and the family in providing guidance about the property market.Very good knowledge of the local market. Always helpful, kind and supportive and able to answer various questions.Thanks for your support.
5/5
TrustpilotAshley-Jane Francis is amazing!!
Ashley-Jane Francis is amazing, she understood my requirements for my property and did everything she could to meet my requirements. Ashley was responsive and a great communicator, she was pro-active and has excellent resolution skills. Selling a house can be quite stressful, but Ashley and Stirling Ackroyd made it as stress-free as possible.
4/5
TrustpilotI went on a viewing with Carl to see …
I went on a viewing with Carl to see Kingsland Green & he was the most charasmatic estate agent I’ve come across. He was so helpful, punctual & charming that it made my property search a lot more relaxing as this can be a stressful time. I would recommend Sterling Ackroyd to anyone that is looking to buy or rent a home, as the customer service skills I got to experience were impeccable.
5/5
TrustpilotPositive Experience
David Harvey was very thorough with the information he gave me. As a first time buyer with no experience or knowledge on the process of buying a property he was patient, kind and put my nerves at ease. Looking forward to the viewings.
5/5
TrustpilotVictoria and Tom were amazing
Victoria and Tom were amazing. Tom secured a Tenant within 24 hours and Victoria dealt with all of the setting up of the Tenancy amazingly. Very helpful and very efficient. Will certainly be sticking with Tom and Victoria for all of my future tenancies.
5/5
TrustpilotA fantastic organization
A fantastic organizationA fantastic organisation! Great cutomer support from beginning to end of the process. The team are really informed and go the extra mile at every stage. I would recommend them unreservedly. Both of the advisors Afan and Dora were very helpful, friendly and patient in helping us find what we were looking for.
5/5
TrustpilotExceptional Service
I called to get a valuation on my property and dealt with James at the head office in Byfleet, he was highly knowledgeable within the area, and also extremely helpful. I felt very assured dealing with James and would highly recommend this company as they really are experts in their field and you feel in safe hands. Thank you so much.
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