Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy agent Jonathan Ofori did an amazing job with our apartment search. He was very responsive, always professional professional, and constantly showed me great apartments that had almost all my perfect conditions. By far the best realtor I've worked with so far!PositiveResponsiveness, Quality, Professionalism, Value
Mark · 13 November 2021
Agent replied · 12 November 2024
Hi Mark, thank you for taking the time to post a review. We are thrilled, yet not surprised 😊, that you were pleased with the work Jonathan carried out for you. Jonathan is a valued member of the Stirling Ackroyd team and I will ensure your comments are passed on - Amber …
★★★★★ 4/5
TrustpilotVery professional
Marty Staplehurst has been great help in answering my queries and providing all the information.
Alison · 7 June 2023
★★★★★ 5/5
TrustpilotDan was great
Dan was great. Very helpful and quick in dealing with our request to arrange a viewing.
Scott · 3 May 2023
★★★★★ 5/5
TrustpilotAlex comes to mind he is friendly…
Alex Ripley comes to mind he is friendly informative and not pushy like so many people are these days!!!! Stirling Ackroyd give a honest realistic valuation and are always on hand to help with any questions you may have. I appreciate the service Alex brings and if I was looking to sell or buy I would completely put my trust in him and of course the company.
Sandra · 24 January 2023
★★★★★ 5/5
GoogleIt was a great experience dealing with them especially my agent “Isabella “ she was very helpful and made the apartment renting easy and fast .
Bo3aof · 10 October 2023
Agent replied · 12 November 2024
Hi there, thank you for your 5* and kind words for Isabella. - Claire
★★★★★ 5/5
TrustpilotSpencer De Jonge helped sell our flat…
Spencer De Jonge helped sell our flat and was excellent in managing our expectations. he was knowledgable and kept us up to date with potential buyers giving us feedback along the way. I can’t comment on the next stage as this is now being dealt with by a different team in Stirling Ackroyd but Spencer has set the bar high.
CP · 18 August 2023
★★★★★ 5/5
TrustpilotGreat team, would use again.
Really excellent outfit. We used SA for renting out a flat and they were all over it. Our liaison, Ghilles, was first class being both efficient and responsive. His market knowledge was excellent and we found (excellent) tenants within a day or two. Others there we have had to speak to have been super helpful too.A pleasant change to the sometimes tough process of dealing with agents. Would highly recommend.
CU · 26 September 2022
★★★★★ 5/5
TrustpilotGreat service
I had the pleasure of speaking with Andrew Aldworth today, who had a patient and informative nature when talking with me to arrange a viewing and house evaluation. Although it turns out the property I wanted to see was about to take final offers I wound still be happy to continue working with SA due to the excellent service i've received so far.
Michaela · 22 May 2023
★★★★★ 5/5
TrustpilotGreat experience
Never thought I'd say this about an estate agency but the most professional firm I've worked with so far. Great experience overall. Pleasure to have worked with Ghiles.
Tigerlily · 25 November 2021
★★★★★ 5/5
TrustpilotThank you Kyle
Thank you Kyle for the promtness and efficiency and all the support you demonstrated in managing my property. Highly recommended. Thank you Stirling Acktoyd for hiring professional staff.
Ola · 24 November 2021
★★★★★ 5/5
TrustpilotAmazing customer service!
Within five minutes of sending my enquiry, I received a call from Ashley. What fantastic customer service! She asked me a few questions about what I was looking for and promptly sent me an email with further information about the property. She was very sympathetic and friendly.
Talita · 23 May 2024
★★★★★ 1/5
TrustpilotAvoid avoid avoid!!!!!
We chose Stirling Ackroyd to do a transfer of deed, it was a simple procedure, as we were told by them and would take about 3 weeks, however, 4 months on and several mess ups on there part, ie continuously sending the wrong paperwork through via email, they were very difficult to get hold of and never returned a call. We finally completed on 24th December. I would definitely avoid these at all costs, they were unreliable and made a simple job very stressful and I had to do a lot of the work that they should have been doing myself. They are a complete waste of time!!!!
Jeanette · 26 January 2021
★★★★★ 5/5
TrustpilotSam was polite
Sam was polite, accommodating, and efficient in all aspects of our conversation.
John · 3 August 2023
★★★★★ 1/5
TrustpilotTried To Commit Daylight Robbery
This agent tried to steal money from us. Following the moving out inspection, they tried to take nearly £200 from us claiming that we did not resolve a pre-existing mould issue in 1 of the rooms.We informed them that when we moved in during the Summer the mould issue was already existing in the entire property, stated on the itinerary they provided. The agent we dealt with (Clive) ignored this document which Stirling Ackroyd provided, and still persisted. After we refused to accept the deduction, he called us at least twice a day seeming desperate. He then tried to negotiate a lower deduction which was very surprising, after days of harassment trying to get what he initially wanted.After we informed him we'd raised a dispute with the deposit protection scheme, he then removed the deduction for the mould issue. A show this letting agent is not trustworthy. Absolute crooks!
Jason · 12 January 2021
★★★★★ 5/5
Trustpilotappreciated
i really would like to thank Cherrelle Wilson - the move in manager for her effort in doing her job , along with the team of Stirling Ackroyed for helping in finding a proper tenant really appreciated
NAGWAN · 8 April 2019
★★★★★ 5/5
TrustpilotEstate Agents with a heart
Shortly after I requested a valuation, I spoke to a delightful young lady called Ellie about organising an appointment for my valuation, which has been agreed. She was professional, kind and understanding of my circumstances. I felt like I was just having a nice chat as she put me at ease immediately. One in a million. A definite asset to your business at Stirling Ackroyd.
Julia · 1 March 2023
★★★★★ 5/5
GoogleI have been very impressed with your services. I have dealt with many agents, up-to date I haven’t found one as efficient as Jonathan junior Ofori……..
I would recommend him with full confidence.
Odette Marshall (landlord)
Odette · 13 November 2022
Agent replied · 12 November 2024
Hi Odette, thank you for taking the time to leave great feedback for Jonathan. He will be so happy to read this. Thank you for choosing stirling ackroyd - Claire
★★★★★ 5/5
TrustpilotIssac is very helpful and is proactive
Issac is very helpful and is proactive. As a customer, I really appreciate his efforts.
Rani · 21 April 2023
★★★★★ 1/5
TrustpilotUtterly disappointed
One of the worst customer experiences of my life. Was very hopeful thanks to some of their staff, however upon move in we were ignored constantly. Our Account manager was on leave for 4 months and neither their manager nor other staff answered our calls or emails regarding faulty property issues, dampness or help. Then they tried to charge us on check-out for things that were the same as in check-in. Worst communication I've ever had.
JK · 27 September 2021
★★★★★ 5/5
TrustpilotSaffah is an incredible property…
Saffah is an incredible property manager. She is thoughtful, helpful, quick to respond, knowledgeable, and patient. She goes over and beyond and I couldn’t be more grateful!
Kendra · 26 November 2021
★★★★★ 5/5
TrustpilotFantastic work
Fantastic work from Stirling Ackroyd today. I originally only knew about town ends estate agents (there sister company) but Freddie from the central team explained all about the merge of both companies to create Stirling Ackroyd as a whole and what the benefits would be if I was to start marketing my property. It really gave me that boost to get things moving and I couldn’t have picked a better estate agent to work with.
Jane · 26 November 2021
★★★★★ 5/5
TrustpilotJoel was helpful answering my questions…
Joel was helpful answering my questions great service.
Omar · 27 October 2023
★★★★★ 5/5
TrustpilotNic and his team in Egham
Nic and his team in Egham, have been extremely helpful during my search for a rental property, I wouldn't hesitate to use them again in the future.
Natasha · 24 November 2021
★★★★★ 5/5
TrustpilotJoanna Evangelou
Joanna Evangelou - Sales ConsultantProvided an excellent customer service in my search for my new property. She understood what kind of property I was looking for during my search and found my new property. She assisted threw all the stages making sure all the need were meet. There allot of care and support and I am happy with the service she provided. Thank you
Andrew · 14 March 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
