5/5
TrustpilotSmooth move-in process
Smooth move-in processUsed stirling ackroyd to rent my next home, Victoria was very helpful and prompt in her responses making our move in easy.
Trusted Agent profile · Lambeth
Stirling Ackroyd Nine Elms and Westminster reviews in Lambeth
★★★★★
1,445 reviews across 2 platforms
Room 2.08 Tintagel House, 92 Albert Embankment, London, SE1 7TY, Lambeth, SE1 7TY
Stirling Ackroyd's office in Lambeth, at Room 2.08 Tintagel House, is rated 4.4 out of 5 across 1,445 reviews on two platforms, including 132 Google reviews rated 4.8.
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Reviews
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGood experience
Decent company never faced any issues with them. Victoria has been especially kind and helpful in the process of moving into our new flat!
4/5
TrustpilotExcellent standard of service offered…
Excellent standard of service offered by Ashley Grey. Issues, queries and questions have always been answered promptly.From tenancy agreement to tenancy management the overall management service is prompt and very professional. I would have given five star, but due to their charging policy of producing annual rent summary is very bad. We have been charged £70 for this computer generated soreadsheet. We get such reports free of cost by other estate agents we use. I do hope Stirling Ackroyd will review the policy of charging Landlords.
5/5
TrustpilotExceptional service from Lisa
We have used Striling Ackroyd for a number of years and have found their service to be exceptional. Lisa has been the star of the show - a pleasure to deal with.
3/5
TrustpilotArran Southern has been very helpful
Arran Southern has been very helpful. It’s a shame that I cannot say the same about other staff. Maybe the service will improve now the company has changed. Good luck
5/5
TrustpilotReally pleased with the service I…
Really pleased with the service I received today when making an enquiry for a property. I got a call this morning while I was at work and going into a meeting so I asked for a call back at 12. I have done the same with other agents so I didn’t think I would get a call back but I really didn’t want to miss this property! Surely enough I got a call back from Keo at the central team just after 12 and he took my requirements, booked me in for a viewing and answered all my questions. Very professional and knowledgeable team!
5/5
TrustpilotThanks to Cheveiz in the central team I…
Thanks to Cheveiz in the central team I managed to find my first house! Cheveiz was brilliant from the start and answered all my questions concerning purchasing and the process. Thanks again!
5/5
TrustpilotThank you Stirling Ackroyd
I want to say a big thank you to the team at Stirling Ackroyd, especially keo in the central team. We have spent a lot of time registering with estate agents to help us find our first property with no luck. Unfortunately the pandemic held us up and a lot changed with our finances due to this, but Stirling Ackroyd helped us get back out and looking thanks to the amazing knowledge and services they offer. We have now had an offer accepted on a property and the guidance and support we are receiving is still exceptional. Thank you everyone at Stirling Ackroyd!
5/5
TrustpilotI was incredibly impressed by the…
I was incredibly impressed by the service I received from Rino in the head office team. He not only advised me very well on the best time to bring my property on the market for lettings, ensuring that I had everything in place but he also kept in regular contact and was very patient with me while I was having to have the property refurbished due to previous tenants from another agency leaving my home in a really awful state. I’ve recommended him to many others over the last year who have been looking to let out property and they have all had the same exceptional service.
5/5
TrustpilotFirst class Estate Agent across all forms!
I have used Stirling Ackroyd to both buy my flat, then let it and manage the property. Every member of staff I have come across has been superb, bar none. The purchase was made incredibly smooth with some great advice, the renting out was made incredibly easy by a very professional and knowledgeable letting staff, and Clive, in property management has been absolutely superb with any and every query either myself or my tenants have had. I would heartily recommend Stirling Ackroyd to anyone thinking of anything property related in the Borough/Shad Thames area!
5/5
TrustpilotI’ve always believed agents are very…
I’ve always believed agents are very much the same, but when I was needing to get my parents estate valued for probate, Kieran Hogan really proved me wrong. The other estate agents spent very little time in understanding my situation and my needs, but Kieran discussed the process, offered me assistance with solicitors, and surveyor and also recommended a mortgage brokerage who could help me find a suitable mortgage when I start looking for somewhere to buy for myself. I will definitely be using Sterling Ackroyd when it’s time to sell and buy
4/5
TrustpilotMy flat came on the market at a…
My flat came on the market at a difficult time with Covid. I also had a tenant in the property so she also had to be accommodated to arrange viewings.Morgan Senior worked with me, he was very patient and managed the whole process, assisted by Rodney.It was their staying power that got my sale done and I appreciate their help and would recommend them to any potential vendors looking to sell their property.
5/5
TrustpilotTop class property management
I have very successfully let my flat in Borough for more than nine years through Stirling Ackroyd. Property Manager, Clive Martin, has been responsible, throughout most of that time, for dealing very speedily, efficiently and successfully with tenants on all issues arising during tenancies, with nothing being too much trouble in bringing about a successful outcome. Clive almost always manages to achieve the sometimes difficult objective of pleasing both landlord and tenant at the same time. I count myself very fortunate to have benefitted over such a continuous long-term period from the efficient management and sound advice that he has unstintingly provided.
5/5
TrustpilotFirst of all this is my first to be in…
First of all this is my first to be in the UK. I'm really glad that I was assigned to Melissa Koleosho. When I moved to the property, I noticed some issue with the kitchen and I didn't know who to call or who to contact. Then Melissa, the property manager, contacted me to check if everything is fine. I told her about the that kitchen issue, she acted immediately and sent out someone to fix it. It turned out that we need the approval of the landlord for some parts replacement. She reached out to the landlord in no time and got the approval. She was very responsive and kept me posted with everything, which what I really wanted.And that's my humble experience.All the best to everyone
5/5
TrustpilotGeorgia from central team was great…
Georgia from central team was great help when I finally decided to register as an applicant to find my first property. She made me feel at ease and made sure a first time buyer like myself was well looked after. After previous nervous experiences with other letting agents, Georgia knew exactly how to make you feel comfortable and trust her experience. Georgia did not chase or call several times a week for answer! Instead she gave me time to think about my decisions and set timelines to contact each other. I felt this was vital to not feel pressurised into a big decision. Kudos to Georgia! She is a great asset to the company.
5/5
TrustpilotGreat service!!
I called Stirling Ackroyd for the first time today to arrange a valuation on my flat. Rhys answered the phone and made me feel at ease straight away. He took his time to discuss my situation and talked me through the process of bringing my flat to the market. I was planning to call a few agents in the area but after speaking with Stirling Ackroyd I knew they were the agent for me. Great service and would recommend highly!
5/5
TrustpilotHands down the best estate agents I…
Hands down the best estate agents I have ever used. I had 3 sales fall through in the past 18 months due to poor communication and to put it simply terrible service. That’s until I discovered Stirling Ackroyd. Joel in head office was outstanding, the communication, honesty and reliability I was given was second to none. My property sold within 3 weeks for over asking price. If you want quality service and honesty, Stirling Ackroyd are undoubtedly the best in the business. I have recommended them to family and friends and one of my friends has also received multiple offers within a matter of weeks. I couldn’t recommend anyone else, these agents actually care about what they do.
5/5
TrustpilotHighly recommended..
I was selling my property with another agent with no luck. Rhys from head office at Stirling ackroyd kept in regular contact and gave me good advice on what I should do to get more interest. In the end I was in contact more with rhys than my own agent. Finally we decided to instruct Stirling ackroyd along with our existing agent and they were able to find a buyer within the first 2 weeks. Should have used them in the first place!! Thanks to rhys and local team for their help.
5/5
TrustpilotUsed them Twice and very satisfied
We have dealt with SA twice now to buy and sell the same property. The sales team are professional, they bring in lots of people to view, either from requests or showing as an example. Never pushy, polite and give potential purchasers space. The team went beyond what you could expect on both occasions, really chasing when the situation was just getting mired. They chased managing agents, solicitors, lenders, and suggested many solutions to get things moving again. They are knowledgeable about the area and the market. Always accessible and easy to deal with. Highly recommended.
5/5
GoogleWe had a great experience with Stirling Ackroyd. They were very professional, responsive, and worked hard to make sure we found a suitable place. Olivia, the estate agent who helped us out, was great. She was very friendly and had a clear understanding of what we were looking for. The whole process was also very straightforward and easy - from putting forward an offer to after the offer was accepted. We'll definitely use Stirling Ackroyd again when looking in the future.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotManaging change of tenants.
This review relates to my experience of the ending of one tenancy and finding a new tenant. The front line staff were very attentive with handling the change of tenants. As one left, arrangements were made promptly to market the apartment and secure a new tenant. Being remote from the property meant signing documents involved e signatures. When a problem with the method of signing the staff understood and arranged a suitable alternative. Throughout the change over, I found William and Amal very pleasant to deal with.
4/5
GoogleI am happy that I have received the service from Ivanka. Most recently when Ivanka has taken over the case of our flat, she has been very supportive and responded to my calls promptly. Thank you for your support.PositiveResponsiveness, Professionalism
Agent replied · 12 November 2024
Hi Sima, thank you for your great feedback. We wish you all the very best - Claire
5/5
TrustpilotThank you Cheveiz and Katie for the…
Thank you Cheveiz and Katie for the speedy and smooth letting process. The whole letting team was efficient and professional. Highly recommended!
5/5
TrustpilotExcellent help with annual review
Sophie Ekins was extremely helpful in discussion of the annual review of my letting. Her advice on the market rental and the wording of the lease was exactly what I required
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Stirling Ackroyd Nine Elms and Westminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
