Trusted Agent profile · Lambeth
★★★★★
1,023 reviews across 2 platforms
295 Kennington Road, London, SE11 4QE, Lambeth, SE11 4QE
Marsh & Parsons's office in Lambeth, at 295 Kennington Road, is rated 4.2 out of 5 across 1,023 reviews on two platforms, including 197 Google reviews rated 4.9.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
GoogleAfter two failed attempts with other EAs M&P came through! Plenty of views, lots of contact. Would recommend using them. Joel was the bomb. Thank you George and the rest of the team. I owe you a cake!
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
GoogleBig thank you to Maliha and Fatima in the Kennington office. You both went above and beyond with my property search and questions! Although I didn’t end up securing a flat with you, your experience, service and professionalism was enough to rave about! Thank you for being so kind and helpful in such a busy lettings market! 5* service for sure.
Dear Shabana, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Maliha and Fatima. Please do not hesitate to contact us again. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMarsh & Parsons Tennancy Management Team at Marsh &…
The Tennancy Management team at Marsh & Parsons have been very supportive during some difficulties i had with the current tennant. I would like to highlight Jordann Webb who was particularly helpful and always responded to queries promptly and clearly. Jordann went above and beyond to support my tennancy and is a credit to Marsh & Parsons.
Dear Terry, Thank you for taking the time to leave a lovely review regarding Jordann. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotLong-standing good service
I have long-standing dealings with Marsh & Parsons, always reliable and thorough. Recently I needed specific information and documents, then I had a query which required confirmation. Michael Stout responded quickly with exactly what I requested. Excellent service.
Dear Joanna, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
GoogleMy partner and I were looking for a flat to start living together and we found the perfect place thanks to Fatima. She was very supportive from the first moment and she helped through all the stages until we finally moved. Fatima is an accommodating agent and we highly recommend her. Javi&Chrizzy
Dear Javi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleWe’ve been looking a rental property for a while, we’ve generally had a bad experience with estate agents but Marsh and Parsons have been extremely helpful with our search. Fatima in particular was amazing from our first viewing to signing the tenancy agreement. We’ve had no issues and would highly recommend. Thank you Fatima!
Dear Khadijah, Thank you for taking the time to leave a 5 star Google review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI'm currently buying a property through Marsh & Parsons. Wanted to say thanks to Joe, who's kindly and patiently taken me through a couple of visits to measure things up. He's even suggested some elements to check out that I wouldn't have thought of. Great service
Dear Jonathan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleHad a lovely experience with Daine while looking for a flat! Daine really went above and beyond throughout the process and is also just a lovely person- genuinely the best experience I’ve ever had with an estate agent!
Dear Elena, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
GoogleI would highly recommend M&P Kennington - the team is professional and very helpful!Thanks to Maliha I've let my flat out in few days and she take care everything for me so I can have a peace of mind, she always reply email & text quickly and respond all my questions in detail, very happy to have her here!:)
Dear Renee, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleSash and Luke from M&P provided excellent customer service from start to finish with my property purchase. Sash in particular was always extremely helpful and quickly responsive in his communications and went above and beyond to support me.
Dear Polly, Thank you for your kind comments regarding the Kennington team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleLorena is an absolute star! Thank you for all your help with my search, sending suitable properties and is completely attentive and communicative. 5* service.
Dear Ella, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotWe've had a great experience with Marsh…
We've had a great experience with Marsh & Parsons (originally Conran) as tenants over the last 2 years. The property was in good condition so we have had very few issues, but thise that did occur were dealt with swiftly and professionally.
Dear Sebastian, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
TrustpilotThere was simply nothing to complain…
There was simply nothing to complain first they tried to sell and then we decided to rent out the flat, found a tenant in a very short time and so far rent was paid ;) Lots of things had to be done and they arranged everything for us. Good on emails and information.
Dear Ole, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDedication and prompted action.
Our property in Battersea has been managed by Marsh & Parsons over a year and our property manager is Abdullah Leghari. I'm pleased to provide feedback about our property manager, Abdullah. He has consistently demonstrated dedication to his work and has shown great efficiency in promptly resolving issues. His commitment to maintaining our property is commendable and greatly appreciated.
Dear Sara, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Abdullah, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotI cannot thank Tatiana Rodrigues…
I cannot thank Tatiana Rodrigues enough for her help. Her swift response to my emails was brilliant. I so appreciated that nothing was too much trouble. She is a breath of fresh air. An absolute joy to deal with and made it simple and so easy to make arrangements for the reletting of my flat.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotWorst estate agent ever!
Worst estate agent ever!I was a tenant at a property in London. M&P were only concerned with getting fees. Property is in a poor state. Regular issues with damp and mould which would go unfixed for months/years. At one point we were without hot water for 3 to 4 weeks.At one point, after telling them there was an issue with a leak in the bathroom they took months to do anything and only did because the fuse box was tripping as water had got into an electrical socket. If anything had been plugged in that could have ended very badly!!I felt we cared about looking after the property, but the estate agent didn’t. Not sure how aware the owner is, but property needs to be completely stripped back. Electrics, plumbing, roof, kitchen, bathroom etc etc need replacing. Plant roots are coming through walls. So all the pointing needs replacing. Estate agent is totally aware of all issues. I wonder if the landlord knows. If it were my property I would care!! The house must be devalued at least 200k below other houses in areas because it will take a lot to put right. If M&P had fixed things when we told them they wouldn’t have built up to a massive issue which they now are.Avoid as a tenant if you want an estate agent who will be responsive,Avoid as a landlord if you want to protect your investment.
Hi there, we are afraid that we cannot find your details or details of a complaint of this nature on our records, but if you have anything to discuss please do feel free to get in touch directly. Kind regards, Marsh & Parsons
1/5
TrustpilotMy experience with Marsh & Parsons has…
My experience with Marsh & Parsons has been disappointing, particularly regarding professionalism, communication, and the way tenant concerns are handled.
Dear Joseph, I am sorry to read your 1* review comments. I have passed them to our Director as we are keen to discuss this further with you and will be in contact. Kind regards, Hayley, Customer Relation
5/5
TrustpilotNora was absolutely excellent
Nora was absolutely excellent: very quick and approachable. The 5 star is for her.However, her predecessor was not helpful at all. We have a dispute with the landlord, who was unreasonably withholding the deposit. He did not want to explain the dispute resolution process to us, which was incredibly unhelpful.
Dear Marie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotJasmine was incredibly helpful and…
Jasmine was incredibly helpful and informative. She provided me with all the necessary details and guidance to ensure a smooth transaction. I really appreciated her support! Rest of the staff at M&P could be a bit more communicative
Dear Matthew, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotIndia was attentive and knowledgeable when helping us find our forever home.
We worked with India to find our 'forever home'. She listened carefully to our needs, wants and wishes and presented properties which ticked lots of boxes for us. She was attentive and knowledgeable throughout the process.
Dear Kaycee, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley
5/5
GoogleI've had a very positive experience with the team at Marsh and Parsons - especially Maliha, Alfie and Chris. I've found them very professional, conscientious and responsive. They helped me find new tenants for my property in a short space of time. Thanks all. Cath Byrne
Dear Cath, Thank you for leaving a 5 star Google review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotOwain is super helpful and…
Owain is super helpful and communicative. Always available to take calls and advise and really helped us when we finished our tenancy.
5/5
TrustpilotGreat experience could not recommend more!!
My experience with Tenancy Manager Giles was really great. I was waiting for my tenant to pay rent and spoke with Giles who went above and beyond to chase the tenant and get everything resolved. He kept me in the loop the whole time and made me feel very secure in what was going on. Fab!!
Dear Emily, Thank you for your review, and mentioning your experience with Giles. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotMeilssa Polvan
Meilssa Polvan, an agent at Marsh and Parsons gave me good advice for saving money by saying to get my friend to move my stuff as opposed to hiring a removals company but she was expecting me to cover the void period of £250 for the landlord. Her justification for the latter is '£250 is not a lot of money'.Furthermore, Melissa Polvan was very pushy in getting me to sign the contract using manipulative means amongst other things were were distasteful.Stay well away from March and Parsons.
Hi Vishal, we are sorry that you are not happy with your experience. We would like to note that our tenants do not cover any costs outside of those stated in the contract, and refute your claim that you were asked to cover a void period unnecessarily. We pride ourselves on our customer service standards- if you had raised any concerns while renting the flat through us two years ago we would have been more than happy to address them. Kind regards, Marsh & Parsons
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