Trusted Agent profile · Lambeth
★★★★★
1,023 reviews across 2 platforms
295 Kennington Road, London, SE11 4QE, Lambeth, SE11 4QE
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Lambeth, at 295 Kennington Road, is rated 4.2 out of 5 across 1,023 reviews on two platforms, including 197 Google reviews rated 4.9.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
GoogleI was impressed by the efficiency and positive attitude of Marsh & Parsons. They suggested interesting and properties that were close to what I wanted and Sian in Kennington was always on time, polite and followed up immediately.
Dear John, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley, Customer Relations Team
2/5
TrustpilotWarning! Not recommended for landlords or tenants!
Terrible response time for handling issues after moving in. The check-in process was a mess (they wanted to delay it, despite our movers stamping at the door!), the check-in cleaning was awfully poorly done and the windows and gutters were NOT cleaned as agreed upon. It’s been almost a MONTH and this is not resolved. The check-in clerk discovered mould all over the property, which is problematic for my husband with asthma and our young children. The realtors have not responded at all to our complaints about this. The only reason I do not give a 1 star is because they were very eager and proactive to have us sign and easy to deal with during the search process. After signing and paying the deposit, everything stopped. As a landlord, I would not want this company dealing with my house. They did not check the basics in the contract were lived up to, the property has dilapidated in their ”care”. Reports to the landlord were met with surprise ”I had no idea!” which is a very bad sign. Would NOT recommend to tenants OR landlords.
I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations
5/5
TrustpilotDebbie Lewis - Professional and Reliable Support
We have had a great experience with Debbie Lewis and entire Marsh & Parsons Team, who has been managing our property for the past few years.
Dear Paras, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Hayley
5/5
GoogleJoe has been great at the viewings and follow up. He comes across as very natural and genuine but still professional and courteous. thanks for your help in hopefully securing this property Regards Justin
Dear Justin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMarsh and Parsons - the only Estate Agent to consider.
I, like I imagine others reading this, have dealt with Estate Agents in the past.
5/5
GoogleThoroughly enjoyed my experience with Marsh and Parsons. Lorena was lovely and bubbly from the beginning and was very knowledgeable with any enquiries I had. Would 100% recommend! X
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
4/5
TrustpilotQuick Action
I was in need of some quick data ,so as not to breach the 31st January income tax payment deadline.Although I left it late, Phoebe was upto the task, for which I am very grateful.I have found her to be always polite and prompt
Dear Jim, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a great service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotNara has helped oversee a change over…
Nara has helped oversee a change over of tenants along with all the administrative details of that. And made it seem effortless and easy. Good communication and attitude all round. Gets the job done - simple.
Dear Christina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotI really rate M&P's property…
I really rate M&P's property management. Charlie Caine is extremely professional, efficient and easy to deal with. I own another property somewhere not served by M&P and it is a completely different story! I'd highly recommend them to any landlord wanting quality management that removes the stress from property ownership.
Dear Olivia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotAvoid Marsh & Parsons Lettings
They are a load of crooks. They recommended a tenant and gave her a glowing review but it turned out she was out of work and had just been evicted from her previous flat. She then got about a year in debt with us before we could get her evicted. The local branch were just interested in getting their new business commission at all costs. Then their dodgy solicitor would admit no liability and said he would fight it to the end, knowing that the general public do not have the finances to spend £1000s on solicitors and court hearings. Avoid Marsh and Parsons.
Dear Trevor, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Lesley
5/5
TrustpilotTor Ziegler-Evans was efficient
Tor Ziegler-Evans was efficient, understood what needed to be done and executed with aplomb! Thanks, we were happy with this renewal, which we negotiated September through October, not a specific date as the form is asking for below... all good, these things take time to be done right!
Dear Kathleen, Thank you for taking the time to leave a lovely review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotSupport with move out
Michael was great to communicate with about moving out of my apartment. We had quite a few questions and requests, and he handled them swiftly.
5/5
TrustpilotThe experience with Marsh and Parsons and Abdullah…
The experience with Marsh and Parsons is very good and especially the service from Abdullah is extraordinarily nice. He responded to my request very quickly and managed all the things in a very good order. Besides, he is very helpful and always put customer’s needs at the forefront.
Dear Gong, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotBaran has been very helpful throughout…
Baran has been very helpful throughout our tenancy transfer. While we haven’t yet completed the process, I’ve found him to be very organised and proactive so far!
Dear Aifric, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotExcellent property manager
I had to talk through variations of my tenancy agreement with my property manager, Giles Grainger. Giles was thorough, very helpful, and thoughtful. We talked through intricacies of the lease and figured out a plan for next steps. Thanks so much!
Dear Charlie, Thank you for taking the time to leave a wonderful 5* review. Giles will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
1/5
GoogleThey don't update their website when a property is under offer or sold. This is highly unethical, misleading, and in some cases I'm sure, a breach of consumer protection regulations.
I am concerned to read your comments but am unable to identify you on our database. Please do contact me directly with further details and we will then look into this for you. Kind regards, Hayley
5/5
TrustpilotGreat Experience with Marsh & Parsons
Victry was very helpful as the tenancy manager during the end of tenancy period. Was responsive, answered all our questions in a timely manner and was extremely helpful.Marsh & Parsons offered a smooth process during our tenancy.
Dear Preetam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotHorrible Experience, Negligent and Unresponsive
I have had nothing but issues since moving into a property managed by Marsh & Parsons. The level of negligence and lack of care is appalling.First, the keys to our flat also open the neighboring flat’s door, and vice versa. This is a serious security breach, and had existed for over 5 years (no one else just happened to notice).The property itself is in terrible condition. The carpets are old, dirty, and infested with moths. When we moved in, we were horrified to find loads of wee stains on the carpets, making the place feel unhygienic and unpleasant. We also had to endure two weeks of disruption when the ceiling had to be replaced, during which we couldn’t enjoy the property normally.To make matters worse, the fire alarms in the property were out of date, leading to the fire brigade being called out. Marsh & Parsons’ response? They told us to call their contractor, who then said it wasn’t their job. When we reached out to the agents, we were informed they were all on holiday and couldn’t help. We were left with a blaring fire alarm and no support from the people responsible for managing the property.Additionally, when we moved in, both beds were missing. While this wasn’t entirely their fault, the agent failed to notice that one of the beds was missing during the inspection. As a result, we were forced to sleep on the floor for the night.This level of service is unacceptable. Marsh & Parsons is unprofessional, unresponsive, and negligent. I would strongly advise anyone considering using their services to look elsewhere.
Dear Isla, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotBoiler issue - excellent service
I had a boiler issue in my flat and Charmaine was quick to reply via the repairs portal and helped me to resolve the issue very quickly.
1/5
TrustpilotAvoid at all costs if you are prospective tenants
The agency favored the landlord (with whom they have continuous commercial relationships) throughout the end of tenancy process leading to us paying unjustified out of accordance costs such as check out report and administrative fees that should not have been covered by us. In collusion with the landlord, they accepted to modify the check out report produced by an independent inspector (Green Kite) in the absence of the parties to our detriment in view of allowing the landlord to proceed with unfair deductions to our deposit. The agency never interceded with the landlord and every margin call were all made to the landlord's benefit. Sam Canning Birtles who was an excellent employee of the agency and found the property for us left for a competitor a few months ago. We truly recommend, to the extent possible, to avoid this agency for any lettings if your are prospective tenants. We are contemplating to sue the agency as soon as the deposit adjudication process will be completed by TDS.
Dear Brice, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMarsh and Parsons were incredible! I sold my flat with them recently. From a professional valuation with a well described strategy set out by Joel, they delivered from the start. They provided great advice on the listing and price and executed their strategy to the letter, generating a lot of viewings and multiple offers within two weeks and securing a final offer above list price! I was incredibly impressed by Joel, Sian (who was great at getting viewings and keeping the sale progressing) and the rest of the team.
Dear Jamie, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotThank you Adan Amaf
Once Adan Amaf - Marsh & Parsons Clients Accounts - took over the case on a Monday as tenants moving in was on a Saturday, , she was very professional in processing the statement ( error free ) thus I got paid on Wednesday.Thank you Adam, highly appreciated
Dear Samir, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleGreat experience with Luke on my flat sale. Valued at a price 10% above other agents and still managed to exceed it, in part through tailored careful direct marketing to would-be buyers. Great communication and helped me through an …
Dear Benjamin, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Luke. Please do not hesitate to contact us again. Kind regards, Hayley
5/5
GoogleWe had an excellent experience buying a house through Joel at Marsh and Parsons. Joel was very transparent, supportive and helpful throughout the process, and it couldn’t have gone any smoother as a result. Would highly recommend.
Dear Aoife, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley, Customer Relations Team
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