Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotM&P seem totally unable/unwilling to…
M&P seem totally unable/unwilling to effect property management/maintenance. Their responses seem to be limited to tick-boxing, nothing happens/progresses. M&P are supposedly Property Managers for an expensive house we began renting at Christmas.
Charles · 15 February 2023
Agent replied · 24 October 2024
Hi Charles, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. We are unable to locate a record of you on our database - please may we ask that you send more details to our Customer Service Team at customerservice@marshandparsons.co.uk so that we can investigate this matter further. Kind regards, Marsh & Parsons.
★★★★★ 5/5
TrustpilotFriendly and Welcoming
Had a great experience with Benjy, really helpful and knowledgeable. Didn’t have anything that suited me but would still recommend
Jonathan · 22 May 2025
★★★★★ 1/5
TrustpilotAgency involved with subletting
The worst estate agents. If I could give no star I would. They are working alongside with sublettors. When asked to give evidence for the court they REFUSED!
Napoleana · 5 June 2023
Agent replied · 24 October 2024
Hi Napoleana, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. One of our team will contact you shortly to address this. Kind regards, Marsh & Parsons.
★★★★★ 1/5
TrustpilotUnprofessional and not customer oriented
Terrible experience renting a property managed by Marsh and Parsons:- they were extremely slow to work on urgent requests (heating, hot water, electrical faults)- they let a property without basic legal standards- they didn't inform us when the point of contact changed and we spent months without a repsonse- they were not professional and transparent with the pricing of their cleaning service
Christian · 5 April 2023
★★★★★ 5/5
TrustpilotThank you
Weronika's attentive follow-up and proactive communication enhanced my experience, ensuring all my needs were met with great efficiency.
Eli · 6 February 2024
Agent replied · 24 October 2024
Dear Eli, Thank you for taking the time to leave a lovely review regarding Weronika. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGeena Bhogal replied all my emails…
Geena Bhogal replied all my emails really quick with good answers to my questions
Yu · 24 April 2024
Agent replied · 24 October 2024
Dear Yu, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotResponsive and kind
Tatiana, the property manager, was very helpful, kind and responsive during ou change of tenants process.
Catalina · 15 March 2024
Agent replied · 24 October 2024
Dear Catalina, Thank you for taking the time to leave a wonderful 5* review. Tatiana will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotStay Clear
Used to work in this industry and these guys give themselves a shocker of a name! Staff make so many mistakes. Cannot answer a call past 6 (which for an estate agent is unheard of?). Contracts have endless mistakes in. Endless problems with billing and no explanations of how and why they are charging for set things. Save time. Use anyone else but these.
Mr · 11 January 2023
★★★★★ 5/5
TrustpilotNorthcote Rd branch of Marsh and Parsons…
The team in the Northcote Rd branch of the Marsh and Parsons are always attentive and resolve any issues in a timely fashion.
Pablo · 2 October 2023
Agent replied · 24 October 2024
Dear Pablo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotEmily is always on the ball!
Emily, my property manager, is always available, quick to response to any issue and throughout it all very polite. Fantastic to deal with.
Michael · 28 September 2023
Agent replied · 24 October 2024
Dear Michael, Thank you for your kind comments regarding Emily and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotVery responsive in a timely manner to…
Very responsive in a timely manner to all operational issues
JH · 25 June 2024
Agent replied · 24 October 2024
Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience from day one!!
My property manager is amazing and super reliable! I’ve been really happy working with marsh & parsons honestly.
Paula · 19 January 2024
Agent replied · 24 October 2024
Dear Paula, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGood assistance and care
At the end of my tenancy I was assisted by Abdullah, who was extremely precise and kind. The whole process was very smooth.
Diego · 21 September 2023
Agent replied · 24 October 2024
Dear Diego, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat property management service
Senior Property Manager Phoebe Phoebe Negueroleshas provided a great service over the last year, helping to resolve numerous issues in a timely manner.
Charlie · 19 September 2023
Agent replied · 24 October 2024
Dear Charlie, Thank you for your kind comments regarding Phoebe and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotQuick
Quick, professional and prompt help
Neculai · 9 September 2024
Agent replied · 24 October 2024
Dear Neculai, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
★★★★★ 5/5
TrustpilotEasy to talk to and get assistance on…
Easy to talk to and get assistance on my issue.
George · 15 June 2024
Agent replied · 24 October 2024
Dear George, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGas certificate renewal
Jordann Webb at Marsh & Parsons managed very quickly efficiently the gas Certificate renewal at my property
Luca · 23 January 2024
Agent replied · 24 October 2024
Dear Luca, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotEfficient and courteous
Baran has always been extremely efficient and provided us with any necessary information in a swift and professional manner. We have been grateful for his quick replies and courteous nature.
Elena · 19 December 2024
★★★★★ 1/5
TrustpilotBad communicators, bad service, lack of professionalism!
Worst “service” ever, stay away from Earl’s Court office. I try for several months to buy a property in Child’s Place, the seller accepted the offer put presión on me to make it as soon as possible, I spent £3,000 dealing with legal affairs, and It turns out that the client didn’t have the legal papers in place to sale the property, and the agency keep on saying they want to sale if you are willing to pay for their solicitors fees to fix the problem, I said yes I will pay for an extension of the deed, them the seller has to ask the other residents for approval to modify the access to the property (how do you put a property in the market that has not granted access from the street?) then the agency and the tenant didn’t communicate for several days, I called and said If you client doesn't want to sale, tell me now. Oh no he want to sale, but maybe you will agree for him to have some tenants in the mean time. I said as long as we review the tenants agreement is ok. they came back saying, my client will only sale if you pay the expenses legal and financial for all the other residents involved in the transaction! I said i have agreed to paid for document to fix the deed, I won’t pay for anything else. Another week passed by, my solicitor was chasing them.Then they said for his client to see my commitment they want to exchange with condition that the deed will be amended, if & only if, I agree to pay all the financial and legal expenses of all the residents involved, I said no, I have agreed to pay one contract and I have already done it. Another 2 weeks silence when I finally reach out directly and asked what happened the Manager Leo Floores, dare to say, “we all have lost interest in the operation” you didn’t show your commitment exchanging contracts and other apartments have been sold and nobody has asked for the legal access to the property as you did !!!!!!! They blame my solicitor, the law requirements and me for not showing commitment after months of waiting and loosing money and opportunities. I wouldn’t be surprised that they blame the weather as well. I had bought and sold around 20 properties, by now I have worked with pretty much all the major agencies in London and the experience with this agency is the worst of the worst.
Silvia · 29 November 2019
★★★★★ 1/5
TrustpilotI have absolutely had it up to my neck…
I have absolutely had it up to my neck with Marsh and Parsons, not once but twice. As a tenant, I have the legal right as written in UK law to 24 hours notice and confirmation from me they are allowed to enter my property, as well as this being a condition signed in my lease. The amount of times agents trying to let the flat have just showed up to my flat and opened the door without even knocking WITH ME INSIDE is astounding and disgusting behavior. This happened last year at my old flat with marsh and parsons, now it’s happening again at my new flat and a different M&P branch. Not to mention the absolute hounding an hour before they decide they want to view the flat, the phone calls of “i know it’s last minute but PLEASE we will ONLY be a minute” from multiple agents every single day. I have called and emailed countless times, I’ve put a note on my door, and now I’ve started locking my door from the inside because they enter my home illegally. I have threatened to call the police due to the absolute vulture-like behavior from their sales agents once your flat is on the market. I didn’t receive an email or a call back. Not even to mention I moved into this house on one VERY SPECIFIC, VERY important condition regarding my health, they swore up and down that this flat was perfect. I signed the lease, and the very day I moved in, I found out it is not accommodated at all which is the only reason I chose this house over other houses and I cannot live comfortably at this house for this very specific reason I was promised was accommodated. When I sent a detailed email regarding this, I never heard back. Horrible company, I would never recommend them.
Georgina · 21 November 2019
★★★★★ 5/5
TrustpilotGreat Service
Great Service! Jordann is really helpful and easy to contact with any queries. Great customer service.
L · 5 February 2024
Agent replied · 24 October 2024
Dear L May, Thank you for taking the time to leave a lovely review regarding Jordann. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotI had an issue with my tenant and one…
I had an issue with my tenant and one of the tenancy managers, Charley Light, was extremely helpful, professional, competent and patient.
Riccardo · 19 September 2023
Agent replied · 24 October 2024
Dear Riccardo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotEffective cooperation
My contact person is friendly and accommodating. I receive prompt feedbacks and a solution for the problem.
Kerstin · 11 January 2024
Agent replied · 24 October 2024
Dear Kerstin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotResponsiveness
Prompt and conscientious attention to rental problem by account manager Abdullah Leghari who is fairly new to the account.
Peter · 15 November 2023
Agent replied · 24 October 2024
Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
