Trusted Agent profile · Lambeth
★★★★★
1,026 reviews across 2 platforms
28 Old Town, Clapham, London, SW4 0LB, Lambeth, SW4 0LB
Marsh & Parsons's office in Lambeth, at 28 Old Town, is rated 4.2 out of 5 across 1,026 reviews on two platforms, including 210 Google reviews rated 4.6.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
3/5
TrustpilotEdward has always been effective with…
Edward has always been effective with us, however he didn’t give enough sense of urgency when communicating with the landlord
Dear Julian, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotCharles Caine at Marsh and Parsons…
Charles Caine at Marsh and Parsons has been great in managing my properties. He is attentive to the needs of the tenants, professional and incredibly capable.
Dear Ghanbari, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat service from Jasmin
Jasmin, our tenancy manager, was super responsive and helpful when I called up with a query. Very impressed!
Dear Melissa, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAklima handled my account very…
Aklima handled my account very efficiently and professionally.
Dear Tristan, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley
5/5
TrustpilotProfessional approach
Professional approach to dealing with a deposit return and overall, was actioned speedily
Dear Panos, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley
5/5
TrustpilotThank you Giles
I have been so impressed with the help received from Giles during a change of tenant at our rental. His communication has been faultless. Thank you very much!
Dear J Herbert, Thank you for taking the time to leave a wonderful 5* Google review. Giles will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotFriendly
Friendly, helpful and knowledgeable agents. Rebecca Wingett in particular has been very supportive, answers emails within minutes, always available on the phone and has kept my tenants very happy. Would recommend.
Dear BH, Thank you for your kind comments regarding Rebecca and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleAileen at Marsh & Parsons was a joy to work with. Our home purchase went very smoothly and we knew we were in safe hands throughout. We would recommend March & Parsons to anyone looking to buy in Clapham. Thank you Aileen! Harith & Rebecca
5/5
TrustpilotExcellent
I have had excellent dealings with the property manager, Phoebe, over the past year. She always communicates clearly, comes up with multiple options and resolves matters quickly. Excellent.
Dear Thomas, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotI’ve only just started working with…
I’ve only just started working with Giles but all great so far. Responsive and efficient.
Dear Stuart, Thank you for taking the time to leave a wonderful 5* review. Giles will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotArranging for repair/replacement of defective appliance
My property manager, Abdullah Langhri, liaised promptly between me and my tenant in order to arrange for the replacement of a defective washing machine effectively and with the minimum inconvenience.
Dear Carol, It’s great to hear that you have had a brilliant experience with Abdullah. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilot10/10 service!
Absolutely incredible service and made the tenancy process 100% smoother and seamless. I would absolutely recommend dealing with Rebecca Wingett, she was incredibly professional, intelligent and all round a joy.
Dear Lucy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMany thanks for helping to follow up…
Many thanks for helping to follow up with contractors to get quotes when I've struggled to get a response from them - your help and professionalism is very much appreciated.
Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotI would agree with the critical reviews…
I would agree with the critical reviews here. We rented out our house through Marsh&Parsons and they were very mixed. They had some good people but generally they gave the impression that property management was the poor and sloppy relation to the sales business. So they were aggressive at securing tenants but were sub-par at managing the property. Three examples - when they had someone repaint the kitchen ceiling the colours didn't properly match so we had to repaint it; tenants had a dog which was against the lease but the property condition survey didn't pick up on this despite scratch marks on the furniture; we were forwarded a two year unpaid invoice from the Council without apology or explanation two years after we parted this company. Do not use this agency - they will leave you feeling cheated and angry and life's too short for that.
1/5
TrustpilotThey are terrible
They are terrible. No respect to the tenants at all. After we gave notice, they were bringing potential tenants all the time. They did not stick to the 24h notice and would call us all the time to arrange more viewings. They did not even know basic stuff of the apartment so they would bring potential tenants who were interented in different properties (e.g. different no of bedrooms!). They even gave keys to somebody who came in our flat for an inspection without us having given any consent!!! Stay away from those scammers...
1/5
TrustpilotIt’s a scam, stay away
0 stars. Literal scammers, stay away from them:They pushed us into renting out a flat that is not suitable for human living conditions. The sound insulation is so bad the neighbor below can hear all conversations we are having, even a spoon dropping in the kitchen wakes her up, due to bad insulation.Tons of issues that where left unmentioned in the flat, such as the room of my door being unable to shut and the landlord being unwilling to fix it as he doesn’t want to waste money. The roof leaking and triggering a carbon monoxide alarm. The leak resulting in our items getting mold on them. My friends room dripping with water so she can’t sleep there anymore as it is soaked.The landlord called cheap builders to fix the issue, that made things worse. The bathroom has black mold that wasn’t removed, and fungi are growing by the kitchen sink, the hallway has an awful damp smell.I requested to carry sound tests before moving in, being a musician, and got denied access. Marsh and Parsons tried to make the neighbor downstairs sound as if she was being unreasonably feisty about noise, to distract us from the fact that the building’s insulation is the issue. Before signing the contract they merely asked if we’re ok with the landlord carrying some work to renovate the flat whilst we’re in. It was not mentioned in any way that the roof leaks when it rains, that my door won’t be closing and that there is no sound insulation (when I slept there I would hear every persons conversation from every room happening at once).I tried to swap the occupancy with a friend that didn’t mind the sound issues, and had to pay marsh and Parsons 50£, I told them his deadline of moving in was the 1st of October, provided necessary info, then called them up on the 10th to find out they did nothing and “ referencing agency was not responsive”. Two months passed where my friend couldn’t move in because the referencing wasn’t complete, which made me loose months of getting my rent money back (I still had to pay rent for as long as my name is in the contract). Missing that deadline also diminished the chances of me finding a new replacement as past late September everyone settles in a new home for work/ university etc, so it’s harder to find people looking to move in.The landlord furthermore gave me a hard time accepting my friend for the change of occupancy, who, by the end of it all, after two whole months of waiting to move in, gave up and said the company and landlord are so unprofessional he no longer wishes to move there.Everything about them is sketchy. They trick you into a 3rd year contract saying you can claim a break clause at 18 months and apply for change of occupancy earlier than that at the referencing fee of 50£, but they never get the referencing done and send the contract, etc fast enough for you to finally get of that shady contract, which is immensely disrespectful to the person you seek to switch your contract with, as they will disrespect their moving in deadlines and eat your money. No apologies, no excuses. As soon as they took my rent money, all agents that wouldn’t call me on the regular became ghosts and would consistently refuse to reply my emails and calls.Scam scam scam, please stay away and to all the fellow people giving bad reviews, please sue this company, I am in the process of taking legal action myself. This is what greed and lack of empathy does to humans, they live off taking your money and wasting your time, let’s shut them down
5/5
Trustpilotprompt and efficient
Once more prompt and efficient support from Marsh & Parsons Abdullah Leghari.
Dear Panos, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotExcellent support
Timely responses, efficient and helpful at all times.
Dear Tracy, Thank you for leaving a wonderful 5* review. Kind regards, Lesley
5/5
TrustpilotTom & Jack (Clapham Old Town officeh…
Tom & Jack (Clapham Old Town officeh provided me with an exemplary service whilst selling my flat. They found a fantastic buyer and managed the process well. Just over 2 months from offer to completion. Great job!
5/5
GoogleHad a very positive time with my estate agent Tobi. He organised viewings quickly, professionally and showed me some great properties.
Dear William, Thank you for leaving a 5 star Google review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotSupport to find and end tenancy
The agency was supporting and helpful during the whole 3 years of tenancy
Dear Marsida, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDerbhla has always been extremely quick…
Derbhla has always been extremely quick with a queries or issues - would definitely recommend Marsh and Parsons! Luke P
Dear Luke, Thank you for taking the time to leave a lovely review regarding Derbhla. Kind regards, Lesley, Customer Relations Team
5/5
GoogleLoved speaking with Alisha, she had great energy and was super helpful.
Dear Tajin, Thank you for taking the time to leave a wonderful 5 star Google review. Alisha will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
GoogleHannu very helpful with getting us the house and contract which we wanted. Would definitely use Marsh & Parsons again for future moved
Dear James, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Hannu. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team.
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