Trusted Agent profile · Lambeth
★★★★★
1,026 reviews across 2 platforms
28 Old Town, Clapham, London, SW4 0LB, Lambeth, SW4 0LB
Marsh & Parsons's office in Lambeth, at 28 Old Town, is rated 4.2 out of 5 across 1,026 reviews on two platforms, including 210 Google reviews rated 4.6.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
GoogleI had a great experience dealing with Hannu in our property search in London. He was always personable, vibrant and attentive to our needs. I would recommend his service to anyone.
Dear Tom, It’s great to hear that you have had a brilliant experience with our Clapham office. Thank you for taking the time to leave a wonderful 5 star review. Kind regards, Marilyn Plews, Customer Relations Team
1/5
TrustpilotIf you use Marsh & Parsons be aware of…
If you use Marsh & Parsons be aware of the following;Ask for any references they get for you on your behalf and vet them carefully and ask for a copy of the tenants passports. They do not check references sufficiently and the people they use to do some of this for them don't either.Be aware that they will tell the tenant the landlord wants a 3 year contract with a tow year break clause and they will tell the landlord the tenant wants a 3 year contract with a 2 year break clause. This is not a good contract to have in the event the tenant falls behind on rent. M&P simply want a two year minimum contract so they can take all their fees in the first year for both years.Look to use agents that take their commission monthly and look them up on the property sites as to how long they take to move the property, both in sales and lettings. So far we have been happy with Fletchers in London who have shared full referencing with us as well as passports etc.Without going into detail we would be reluctant to use Marsh & Parsons again.
5/5
GoogleGood experience liaising with Sarah from the outset; she immediately provided a selection of properties and viewings were arranged soon after. She was knowledgeable about each property and the area and in touch with new properties as soon as they had been instructed. She was attentive to our requirements throughout.PositiveResponsiveness, Professionalism
Hi May, thank you so much for for taking the time to leave us your great review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to Sarah and the rest of the team in Clapham. All the best, M&P
5/5
TrustpilotWe appreciate Phoebe!
We have enjoyed being taken care of by Marsh and Parsons but specifically by Phoebe Negueroles. She’s always responsive, thorough and quick to take action on our behalf when needed.
Dear Jacqui, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent quality and care from Tatiana…
Excellent quality and care from Tatiana Rodrigues, going the extra mile to sort out a tenant issue to an excellent solution for everyone.
Dear SL, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Tatiana. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotBaram has attended and solved my query…
Baram has attended and solved my query immediately and professionally.
Dear Geanie, Thank you for taking the time to leave a lovely review regarding Baram. Kind regards, Lesley
5/5
TrustpilotIt’s always a pleasure speaking with…
It’s always a pleasure speaking with Abdullah Leghari! He listens and is always helpful and understanding to any problems that need to be sorted. He is fair to both landlord and tenant.
Dear Jarel, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotAll ways available and prompt in…
All ways available and prompt in response. Additional services provided at a reasonable margins and delivered on time.
Dear Ali, Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotVery stressful
Excellent sign up service, the worst experience ever when ending lease. Been trying to get deposit back but they fob you off with lie after lie as to why they won't pay it back. Landlord has agreed in writing it should be 100% released and the new tenant has moved in but still they hold it. Miles Farrell from the Shoreditch office does not return your calls and shows no interest in resolving issue. CEO Patrick Littlemore advised to contact customer service, a formal complaint has been raised and passed to another Director, but after looking at trust pilot i feel we will be lucky to get a reply. Have now contacted family solicitor to start court proceedings to get Marsh & Parsons to release the deposit. Their tag line we value property but we value people first is an insult. Why a company is so happy to lose money on court fees, totally baffles me. It seems they get a kick out of making their clients lives a misery, ensuring they never use them again.
5/5
TrustpilotVery Responsive
Edward Summers at Marsh and Parsons was pleasant to deal with and very responsive in resolving my issues around our damage depsoit.
Dear Mike, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleOur agent Harry has been great, very friendly and patient. Would definitely recommend him.
5/5
TrustpilotExcellent support
Cameron and Will provided excellent support throughout the moving process. They were both very helpful when I had questions and responded in a timely manner.
Dear Nicole, Thank you for taking the time to leave a wonderful 5* review. Cameron and Will will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotCOURTEOUS AND EFFICIENT
Jasmin responded to my query courteously and efficiently giving a full explanation which was much appreciated.
Dear Margaret, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMy property manager is terrific
My property manager is terrific! She is professional, courteous, and very helpful. I can rely on her prompt response, which is especially important as I am an overseas landlord.
Dear JK, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotFeedback
Mr Will Whitty has helped me with all the services that I needed for my flat very efficiently as he kept me updated throughout the entire process.
Dear Fatemeh, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotThey are always doing their best!are always doing their best to…
They are always doing their best to react to whatever needs to be done - always in good time. Also always polite, kind and helpful!
Dear Tim, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotI've been burnt in the past from estate…
I've been burnt in the past from estate agencies promising the world and instead just causing stress however I've felt marsh and parsons have been transparent with whats going on in the market and tenant options. So far so good.
Hi Vicki, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback on to our team. We hope we can be of assistance in the future. All the best, Marsh & Parsons.
5/5
TrustpilotExcellent service by Barat Mehmet to…
Excellent service by Barat Mehmet to resolve rent collection issues
Hi there, thank you for your feedback. We're sorry to hear your experience with us hasn't met your expectations. Thank you for providing us with your contact details, a member of our team will be in touch shortly. Kind regards, M&P.
5/5
TrustpilotDiligent and Helpful
Marsh and Parsons do go out of their way when you really need it. It really makes a difference when something untoward crops up or you need sound advice on something tricky.
Dear Dom,Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat Customer Service
Really pleased with our property manager Derbhla. Our boiler broke and she helped us resolve the matter very quickly with daily updates. Couldn’t have asked for better service!
Dear SM, We really appreciate you taking the time to leave such lovely comments about Derbhla. They will be so pleased to read your 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotBrilliant Support
Geena Bhogal helped me renew my contract smoothly.
Dear Farbod, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
5/5
Trustpilotjasmin made the whole process easy for…
jasmin made the whole process easy for me, shes super sweet and defo knows what shes doing. thankyou sm
Dear Darshan, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotI am very happy to work with my…
I am very happy to work with my property manager Ellie Hodkinson as she is always available to to answer my queries on time. Responsible and fast. Thanks for her support
Dear Nilgun, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotAbsolutely awful
Absolutely awful. I’d put more trust into Al-Qaeda.Marsh and Parsons are incompetent and lazy. After our terrible experience, I’d highly recommend avoiding them at all costs, unless you’re desperate then in which case, stay desperate. We moved into our rented flat in august 2021. We were assured all checks had been carried out and the flat had been professionally cleaned. On move in day we were disgusted to find the property had not been cleaned at all, let alone professionally cleaned like we had been promised. When I say dirty, I’m not just talking about about bit of dust, we were horrified to find the previous tenants hair covered across the carpet, a terrible smell of BO, dirt and mould on the windows (not something we had noticed when viewing the property) and stained and extremely dirty carpets which had been covered by rugs when we viewed the property. To top things off, we were lucky enough to discover two mouse skeletons on the kitchen floor, not what I had in mind for a moving in gift. To add to our frustrations, the oven didn’t work, the wardrobe and chest of drawers collapsed upon being opened, kitchen tap was leaking and toilet seat had fallen off, not the end of the world but annoying. We called Marsh & Parsons straight away and explained that the flat was extremely dirty. After multiple phone calls and emails, the penny finally dropped and Marsh and Parsons decided to send out a cleaner, this only took them two weeks. Nevertheless, problem solved we thought! Low and behold, the cleaner arrived and they had been told by Marsh & Parsons the property was empty and a deep clean was required. This of course was not the case as we had our stuff in boxes. The cleaner refused the job as they couldn’t conduct a deep clean. Once again, Marsh and Parsons had spread false news. I should probably mention at this point that our landlord pays them a fee to manage the property and quite frankly, I don’t know what for, they are incapable. We eventually settled in and we resulted in dealing with our landlord directly, who was lovely and very keen to sort everything out for us. Again, no idea why Marsh & Parsons get paid to manage the property when the landlord has done everything themselves. Anyway, I’d like to say things got better but they didn’t. We had concerns about holes in the floorboards and wall in the living room, as well as holes in the wall in the kitchen. This was something we addressed with Marsh and Parsons when moving in but shock, nothing was done about it. In October I heard a rustling sound in the living room and I was quite certain it was a mouse. Fast forward a week later as I strolled into the kitchen to make dinner and there I see a mouse running across the kitchen worktop. We bought traps to catch them but unfortunately did not succeed. Our landlord sent out pest control who identified the holes in the wall and shared the report with Marsh & Parsons. They have now sent someone out twice to fill the holes, both times using people that have refused to fill the holes sufficiently and have instead filled the holes with steel wool with no coating. I’ve had a mouse run across my foot in the kitchen and have spotted mice run across the kitchen worktop more times than I can remember. It’s now Jan 2022, we still have the mice and still no holes filled. It was a week day when we received a ring at the door. Marsh and Parsons had only gone and bought us a candle. I get the feeling they felt embarrassed or perhaps guilty? It was a beautiful Marsh and Parsons branded candle, forever reminding us when we’re trying to relax in the evening that we cannot escape these cretins. I’d like to say it’s the thought that counts but in reality, I’d be much more satisfied if they just got on and did the job they’re paid to do, wishful thinking. Oh, and how can I forget the damp and mould issue in my housemate’s bedroom. This was discovered back in October. There’s significant damp and mould under the window and across the wall. The landlord bought a dehumidifier and we’ve been waiting for 3 months for Marsh and Parsons to get someone out to deal with this issue. My housemate has asthma and works full time from home so this really is not ideal. Of course, I don’t expect Marsh and Parsons to solve this issue because they don’t solve anything or respond to emails. At this point, I truly believe my 5 year old nephew could get the job done quicker.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
