Trusted Agent profile · Lambeth
★★★★★
1,055 reviews across 2 platforms
28 Old Town, Clapham, London, SW4 0LB, Lambeth, SW4 0LB
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Lambeth, at 28 Old Town, is rated 4.3 out of 5 across 1,055 reviews on two platforms, including 235 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Marsh & Parsons Clapham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotDerbhla is the most helpful agent I…
Derbhla is the most helpful agent I have met lately
Dear Aina, Thank you for taking the time to leave a wonderful 5* review. Derbhla will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTenancy manager Geena was such a star
Tenancy manager Geena was such a star! Quick responses and very helpful.
Dear Julia, Thank you for taking the time to leave a wonderful 5* review. Geena will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotUnsolicited mail
Please stop sending me letters asking me if I want to see how much my home is worth. I’ve never engaged with this organisation in my life but they feel they can send mail to ‘homeowner’ at my address. Go away
Dear Grey, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you and have your address removed. Kind regards, Lesley, Customer Relations
5/5
TrustpilotJordann was very helpful
Jordann was very helpful, quick and responsive and kind! Thank you Jordann!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotHelpful guidance
Helpful guidance from Jordan Webb, the tenancy manager - thank you Jordan.
Dear R Knight, Thank you for taking the time to leave a lovely review regarding Jordan. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotReplacing the fridge
We had an issue - our fridge broke down - which needed to be resolved urgently. Our contract was very helpful in arranging first a diagnosis and then for the fridge to be replaced. She was always available by phone, was responsive and kept us in the loop on developments. Thanks to her only in little over a week we now have a working fridge.
Dear Zsuzsa, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotSTAY AWAY AT ALL COSTS!
STAY AWAY AT ALL COSTS!Professional scammers. They have reached out today casually informing us that our landlord (who lives overseas and therefore relies on their advice) requests a rental increase of 35% (!!!!) vs the rate agreed as part of our contract 9 months ago. They’re threatening us that he might serve notice despite being happy with us as tenants. The requested price is higher than a much larger flat in a better location on the same street which is listed on M&P website so they know for fact that the request is off market. STAY AWAY. THESE PEOPLE ARE CRIMINALS.ANSWER TO THE BELOW: we have sent you a detailed email and forwarded the conversations we are having with your agent. I’d expect you to look into this fraudulent behaviour as a matter of urgency. This is literally legalised extortion!! Can’t find a better name.UPDATE: the situation is getting close to the limits of legality. After days of back and forth when the agent went from being extremely aggressive to pretend he was on our side and it was solely at the landlord discretion that the increase in rent was completely off market, the same M&P agent is now offering us viewings of new flats after we have pushed back to a new (unacceptable) renegotiated price increase of +20% on top of what we pay. it is clear this is a scam organized in order to potentially earn new fees from both ourselves and the landlord (subject to them being able to find a tenant willing to pay the same price for a flat 40% smaller vs another property in their portfolio on the same street). TO ALL PERSPECTIVE NEW TENANTS: STAY AWAY FROM M&P!! we have invested time and money in order to make this flat our home since we had signed a 3yr contract. We could not imagine that after only 9 months we would be blackmailed to spend >20% more on our rent which is something we are def not willing to do.
EDITED: Thank you for your emails via our customer service line. We are continuing to investigate this matter internally, and we will get back to you when we have some more information. Thank you, Marsh & Parsons*Hello, thank you for taking the time to leave a review, providing excellent customer service is important to us so we really value your feedback.I'd like to look in to this further, could you please send over some more details to our customer service team and we can look in to this? The email address is - customerservice@marshandparsons.co.uk Thank you again for your time, Marsh & Parsons.
1/5
TrustpilotSTAY AWAY AT ALL COSTS!
STAY AWAY AT ALL COSTS!Professional scammers. They have reached out today casually informing us that our landlord (who lives overseas and therefore relies on their advice) requests a rental increase of 35% (!!!!) vs the rate agreed as part of our contract 9 months ago. They’re threatening us that he might serve notice despite being happy with us as tenants. The requested price is higher than a much larger flat in a better location on the same street which is listed on M&P website so they know for fact that the request is off market. STAY AWAY. THESE PEOPLE ARE CRIMINALS.ANSWER TO THE BELOW: we have sent you a detailed email and forwarded the conversations we are having with your agent. I’d expect you to look into this fraudulent behaviour as a matter of urgency. This is literally legalised extortion!! Can’t find a better name.UPDATE: the situation is getting close to the limits of legality. After days of back and forth when the agent went from being extremely aggressive to pretend he was on our side and it was solely at the landlord discretion that the increase in rent was completely off market, the same M&P agent is now offering us viewings of new flats after we have pushed back to a new (unacceptable) renegotiated price increase of +20% on top of what we pay. it is clear this is a scam organized in order to potentially earn new fees from both ourselves and the landlord (subject to them being able to find a tenant willing to pay the same price for a flat 40% smaller vs another property in their portfolio on the same street). TO ALL PERSPECTIVE NEW TENANTS: STAY AWAY FROM M&P!! we have invested time and money in order to make this flat our home since we had signed a 3yr contract. We could not imagine that after only 9 months we would be blackmailed to spend >20% more on our rent which is something we are def not willing to do.
EDITED: Thank you for your emails via our customer service line. We are continuing to investigate this matter internally, and we will get back to you when we have some more information. Thank you, Marsh & Parsons*Hello, thank you for taking the time to leave a review, providing excellent customer service is important to us so we really value your feedback.I'd like to look in to this further, could you please send over some more details to our customer service team and we can look in to this? The email address is - customerservice@marshandparsons.co.uk Thank you again for your time, Marsh & Parsons.
5/5
TrustpilotExcellent service and professionalism
Victry has been very proactive and extremely professional in dealing with my queries
Dear Liliya, Thank you for taking the time to leave a lovely review regarding Victry. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotAbdullah has been very responsive and…
Abdullah has been very responsive and patient and responsible. Way better than the previous manage r
Dear Zheng, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilothelpful and polite
Abdullah has been very helpful in managing my property and I am pleased with the service.
Dear Charlotte, We really appreciate you taking the time to leave such lovely comments about Abdullah. They will be so pleased to read your 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotNara was very helpful!
Nara at Marsh and Parsons was so helpful throughout what would have been a very stressful experience with a tenancy changeover. She worked up until the last hour to help get things confirmed for us to allow us to move in that weekend. She was very responsive and answered our multitude of questions!
Dear Emily, Thank you for taking the time to leave a wonderful 5* review. Nara will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWeronika was incredibly helpful and…
Weronika was incredibly helpful and prompt when helping me today!
Dear Madeline, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley, Customer Relations Team
5/5
Trustpilot"Exemplary Property Management by James at Marsh and Parsons
James has served as my property manager at Marsh and Parsons for over a year. Having had multiple property managers over the past two decades, I can confidently say that James ranks among the very best. He exemplifies professionalism, a personable demeanor, proactive communication, sharp attentiveness, and staying ahead of the curve. It has truly been a remarkable experience collaborating with him.
Dear Susie, Thank you for your kind comments regarding James and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleBought my first place of my own in Clapham Old Town with Theo Hall's guidance. Thought he was extremely professional and knowledgeable throughout, and really knew his stuff about the properties in the area, street by street. He took on board my requirements and preferences and didn't waste any time showing me unsuitable properties. Above all, a really nice guy and Marsh & Parsons have given me a great experience. Would definitely recommend!
Hi P, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience and will be sure to pass your feedback onto Theo and the rest of our team in Clapham. All the best, Marsh & Parsons
5/5
Trustpilot15 yrs of excellent management
M&P have managed my flat for ca. 15 years - over all this time they've done an excellent job. Will Whitty (my most recent property manager) always acted professionally, efficiently, and very effectively helped smooth my eventual sale of the flat. Thanks and best wishes...
Dear Peter, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
GoogleHannu went above and beyond.
Dear Arthur, Thank you for leaving a Google review for our Clapham office. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI am very pleased with the service that I received with Marsh & Parsons in Old Town Clapham. Gemma Francis was absolutely wonderful and unlike most letting agents that I've dealt with in the past, she did not waste my time with properties that did not meet my criteria and her communication was excellent. She is friendly, very professional and extremely passionate about her career. I would highly recommend her to anyone looking to let a property.
5/5
TrustpilotExcellent tenant management
Nara assisted in the transition of moving out of the property. She was always available, responsive and very helpful. She demonstrated a superb level of professionalism and expectation management that kept me informed of the process throughout. Very grateful for the support.
Dear Rory, Thank you for taking the time to leave a review. Kind regards, Lesley Alford Customer Relations Team
5/5
TrustpilotEllie has been very helpful
Ellie has been very helpful, thank you!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMarylebone Property Managers
Abdullah Leghari, one of M&P's many good property managers, has been looking after my rental flat in Marylebone for a few months now. He has shown himself to be attentive and prompt, and to have a friendly disposition. I can easily recommend him - and of course M&P too, who have been helping me for years.
Dear CGH, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI really enjoyed communicating through this real estate but especially with Hannu regarding advice and his expertise. He was able to answer all my questions I had and lead me in the direction I needed. His service made it very enjoyable. Very impressed to him and the team at Marsh & Parsons. Thank you!
Dear Tors, We really appreciate you taking the time to leave such lovely comments about Hannu. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
5/5
GoogleWe had the best experience with Marsh & Parsons and our sales negotiator Patrick! We are first time buyers and found a house we loved within just a few viewings. When our first mortgage broker let us down at the last minute, Patrick sourced us an excellent broker to help us land a mortgage, as well as recommending a perfect solicitor with the capacity to meet our needs. We wanted to meet the stamp duty deadline, as did everyone else buying. We made an offer and 7 weeks later we completed, on stamp duty deadline day, saving us £13,000! Patrick talked us through everything and made us feel very looked after during this whole new and scary process. We will be back to M&P and hopefully Patrick the next time we our scouting and would recommend to anyone. James & MarkPositiveResponsiveness, Quality, Professionalism
Hi James and Mark, thank you so much for taking the time to leave us your excellent review! We are delighted that you are so pleased with your experience with us and will be sure to pass on your feedback to Patrick and the rest of the team in Clapham. Congratulations and wishing you all the best in your new home! M&P
5/5
TrustpilotTrust worthy estate agents
Marsh and Pearson have been managing my property and have so very well: they have all their processes fully button up, from searching for new tenants, moving in, on-going rent collection etc.In particular, I appreciate the contribution of my account manager, Ellie Hodkinson, who has always been proactive and responsive in dealing with everyday issues. Would really recommend working with her!
Dear Raj, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Clapham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
