Trusted Agent profile · Lambeth
★★★★★
1,055 reviews across 2 platforms
28 Old Town, Clapham, London, SW4 0LB, Lambeth, SW4 0LB
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Lambeth, at 28 Old Town, is rated 4.3 out of 5 across 1,055 reviews on two platforms, including 235 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Marsh & Parsons Clapham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat employees
Jordann Webb is always very helpful and an asset to your company. Appreciate the quick and clear responses.
Dear Jack, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
GoogleAwful customer service- Over a month to get deposit back First time we went in they gave us the wrong keys twice
We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@marshandparsons.co.uk, I will make sure this is dealt with. Kind regards, Lesley
5/5
TrustpilotLike to thank one of their agents…
Like to thank one of their agents Charmaine who was very helpful and professional in helping us with our move into our new home
5/5
TrustpilotThank You Owain
I have been living in the property for some time now, and I have always found Owain to be friendly, professional and genuinely helpful.
5/5
TrustpilotWilliam is so professional and helpfull…
William is so professional and helpfull !!! Thank you very much !
Dear Mahdi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGiles was very helpful
Giles was very helpful with all our questions and helped things move progressively
Dear Lynn, Thank you for taking the time to rate your service with Giles and the M&P team. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotCharlie is an unbelievably detailed…
Charlie is an unbelievably detailed individual who will always go the extra mile. I cannot thank him enough for looking after my property.
Dear Reina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleOllie was really helpful, informative and prompt. He assisted us smoothly throughout the whole process, ensuring our needs were met.
Dear Spenser, Thank you for your kind comments regarding Ollie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotPositive
My experience with Marsh and Parsons has been overall positive. Abdullah was very responsive and helpful when we faced any issues.
Dear Shiffa, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleThe team at M&P Clapham, especially Patrick and Sarah, were very enthusiastic, professional and fast to respond to questions from myself and the buyer. I've always liked M&P's advertising and their service is just as professional and friendlyPositiveResponsiveness, Quality, Professionalism
Hi Christine, thank you so much for taking the time to leave us your positive review! We're delighted that you were happy with your experience and will be sure to pass on your feedback to the team in Clapham. All the best, M&P.
4/5
GoogleI recently sold my property with Marsh and Parsons Clapham. The team were absolutely delightful to work with and they definitely went the extra mile. Special thanks to Theo, Tom and Sarah.
Hi Deborah, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience and will be sure to pass your feedback onto Theo, Tom and Sarah and the rest of our team in Clapham. All the best, Marsh & Parsons
1/5
GoogleNo sight of our deposit. It's been almost 3 months since we have been out of the house and we haven't received our deposit yet. They are holding it due to 34£ fee that one of their agents asked us not to pay in 2020, we have provided them with email proofs, and still no sight of the deposit. This is not to mention the bad property management that we had to endure as tenant throughout our 1.5 years living there (example, there was mould in the kitchen extractor fan before we moved in, asked them to clean it multiple time they didn't, sofa was broken, was not replaced.... and a lot of the initial conversations that we had did not materialise). If I was you I would avoid them.
Hi Caline. Thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons hasn’t met your expectations. If you'd like to escalate this matter then please may we ask that you send more details to our Customer Service Team at, customerservice@marshandparsons.co.uk so that we can investigate further. Kind regards, Marsh & Parsons Head Office.
5/5
TrustpilotIn the past there has been sometimes a…
In the past there has been sometimes a lack of response but Sabina Parla has been very helpful and quick to respond with any and all my queries! Has made a huge difference.
5/5
TrustpilotI have used property management for…
I have used property management for over 15 years. My present property manager, Abdullah Leghari, ticks all the boxes required of a property manager. He responds promptly to my emails communicating clearly and dealing effectively with queries. He gives helpful advice and displays sound negotiation skills. He keeps me informed in a timely manner on maintenance work and progress of. I can highly recommend him as a property manager.
Dear Claire, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotAbdullah is a fantastic property…
Abdullah is a fantastic property manager - efficient and helpful.
Dear Abdullah, Thank you for taking the time to leave such a lovely review. Your comments regarding Abdullah are really appreciated and we are delighted you received a 5* service from the team. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotStay away
There is not even 1 positive thing I could say about this agency.
Dear Lemmon, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVictry is very efficient
Victry is very efficient, open and helpful tenancy manager, which is much appreciated. Would recommend!
Dear Edel, Thank you for taking the time to leave a wonderful 5* review. Victry will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAbdullah has been very helpful
Abdullah has been very helpful, has very good knowledge of all aspects of rentals. He is polite and good with communications.
Dear Nilam, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotPhoebe is prompt with her responses and…
Phoebe is prompt with her responses and helps us with our day-to-day needs in our rental property!
Dear Jess, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotThank you Nara for your efficient…
Thank you Nara for your efficient support!
Dear , Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotProfessionally dishonest con-artists
Absolutely appalled with the way my disabled mother has been treated by your lettings agents - after hearing convincing lies about the property she was due to move into, and having to go through an absolute ton of hoops and processes to finally finish tenant checks (amazing how you do all of these tenant checks, but YOU are the ones that should have to do these to prove YOU aren't lying!) she gets told a DAY before moving into an unfurnished property that the old tenant's furniture still hasn't gone yet. She had arranged removal vans to move her furniture in. She is never able to properly get hold of an agent, and when she does, now she's signed the contract, their attitude unsurprisingly changes from nice to smug and unhelpful. The fire alarms are broken as well in the property and this will be reported to the local council. You have the cheek to take £20k of my mum's money two months in advance and treat her like this. I had to console her as she was crying for most of a day due to the stress this caused. You disgraceful people, you should be ashamed of yourselves.Lie 1: Told at signing of tenancy, and reaffirmed a day before moving in: "The broken curtain pole will definitely be fixed"Actual: It hasn't been fixed at all. Still broken and health & safety risk.Lie 2: "The house has been professionally cleaned" (as is required under the terms of the contract)Actual: Oven is filthy - I wouldn't cook food for my worst enemy using it. Stains over carpets. Inventory clerk told us that there was actually no professional clean and it was just somebody hoovering for a bit. There were half-empty wine bottles left by the previous tenant and other empty bottles of things left all over the place.Marsh & parsons response smug and dismissive and maintained that a "professional clean" had been done. Luckily we took photos.You need to sort out these failures or face an official investigation from ALTA.
5/5
TrustpilotMy experience with Marsh and Parsons property manager
My experience with Marsh and Parsons has been very good. The best property manager I had is Will Whitty: since the beginning of my last tenancy he looked after every single object my previous tenants kept and left in the house, reminded the new tenants all the necessary checks for the house and was so patient when they didn’t answer him. Unfortunately he faced the worst tenants I had, but I have never seen him concerned, even when the missing payments started he wrote me immediately, even before I realised it! Never had someone so fast and efficient. He started the procedure to evict them from my property as soon as I told him and he never wasted time. An example of excellent management!
5/5
TrustpilotBhavini was a an absolute pleasure to…
Bhavini was a an absolute pleasure to deal with.Polite, professional and efficient.Many thanks
Dear Nora, Thank you for taking the time to leave a wonderful 5* review. Bhavini will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMy unexpected request was made easy…
My unexpected request was made easy beyond words; Baran Mehmet was efficient and quick. Satisfied with Marsh & Parsons on this point!!!!
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Tell us what you need and we'll put you in touch. Marsh & Parsons Clapham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
