Trusted Agent profile · Lambeth
★★★★★
1,089 reviews across 2 platforms
400-402 Coldharbour Lane, London, SW9 8LF, Lambeth, SW9 8LF
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Lambeth, at 400-402 Coldharbour Lane, is rated 4.3 out of 5 across 1,089 reviews on two platforms, including 267 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Marsh & Parsons Brixton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent tenant management
Nara assisted in the transition of moving out of the property. She was always available, responsive and very helpful. She demonstrated a superb level of professionalism and expectation management that kept me informed of the process throughout. Very grateful for the support.
Dear Rory, Thank you for taking the time to leave a review. Kind regards, Lesley Alford Customer Relations Team
5/5
TrustpilotEllie has been very helpful
Ellie has been very helpful, thank you!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMarylebone Property Managers
Abdullah Leghari, one of M&P's many good property managers, has been looking after my rental flat in Marylebone for a few months now. He has shown himself to be attentive and prompt, and to have a friendly disposition. I can easily recommend him - and of course M&P too, who have been helping me for years.
Dear CGH, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley, Customer Relations Team
5/5
GoogleLetting department did an extremely good job finding tenants for our flat. Whole process very smooth. Jessica is very professional and gave us confidence throughout.
Hiya Nick, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Jessica and the rest of our team in Brixton. All the best, Marsh & Parsons
5/5
GoogleIn a nutshell, M & P were/are superb. The team are highly organised, efficient, veery friendly and excellent communications throughout, particularly outstanding performance from Mhari who achieved a sale super quick, probably our fastest so far. Absolutely recommend them to use without any doubt.
Dear Darryl, We really appreciate you taking the time to leave such lovely comments about the team, and specifically Mhari. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley
5/5
GoogleGreat experience with Josh at the Brixton branch. Would work with Marsh & Parsons again
Dear Hannah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotTrust worthy estate agents
Marsh and Pearson have been managing my property and have so very well: they have all their processes fully button up, from searching for new tenants, moving in, on-going rent collection etc.In particular, I appreciate the contribution of my account manager, Ellie Hodkinson, who has always been proactive and responsive in dealing with everyday issues. Would really recommend working with her!
Dear Raj, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotDerbhla is highly experienced
Derbhla is highly experienced, organised and helpful - and does everything with good humour.
Dear PMS, Thank you for taking the time to leave such a great review regarding Derbhla, your comments are really appreciated Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleI cannot recommend Marsh & Parsons more highly. Our team, Jack and Sam, exceeded our expectations from the start. They held our hand through selling in a tricky period (lockdown!) - from Australia - and provided professional and honest advice from the get-go. They helped us achieve a great price and continued to be communicative and helpful through the process. Nothing was too much trouble. I would not hesitate to recommend the sales team at March & Parsons and would use them again in a heartbeat. Thank you so much!PositiveResponsiveness, Quality, Professionalism
Hi Susannah, thank you so much for taking the time to leave us your great review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to Jack, Sam and the rest of the team in Brixton. All the best, M&P
5/5
TrustpilotBhavini was very helpful and…
Bhavini was very helpful and professional!
Dear Lara, Thank you for taking the time to leave a lovely review regarding Bhavini. Kind regards, Lesley, Customer Relations Team
5/5
GoogleJack and the team were brilliant to work with, especially Jess and Sam, and I'm delighted with the result. Professional, knowledgeable and quick to respond, I highly recommend them.PositiveResponsiveness, Quality, Professionalism
Hi Miriam, thank you so much for taking the time to leave us your kind review! We are so pleased that you're happy with your experience with us and will be sure to pass on your feedback to Jess, Sam and the rest of the team in Brixton. All the best, M&P
5/5
GoogleGreat experience with Josh Morford in buying our first home. Prompt clear communication throughout, very knowledgeable, honest, and a nice guy.
Dear Millie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
GoogleI purchased through M&P and throughout the process the team were very helpful, especially Ben - very responsive to queries and proactive checking up on things throughout. I’d definitely recommend!PositiveResponsiveness, Professionalism
Hi Carmel, thank you so much for taking the time to leave us your great review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to Ben and the rest of the team in Brixton. All the best, M&P
5/5
TrustpilotQuick feedback
I asked the relationship b/w the extention of my rent and the renewal of my working visa in UK.Responsible person in Marsh and Parsons Estate Agent quickly checked and kindly gave me immediate feedback, which made me quite feel easy.Thus, quite supportive and diligent behavior is so appreciated.
Dear Tada, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotOwain at Lewisham branch has been very…
Owain at Lewisham branch has been very helpful, attentive and cheerful throughout our tenancy, and has made our experience with Marsh and Parsons a positive one!
1/5
TrustpilotAs a neighbour to tenants from marsh…
As a neighbour to tenants from marsh and parsons, they have made my life a hell, choosing noisy tenants again and again for years, it's the same every year even with different tenants. They don't do anything about it other than ' warnings' which have no real weight. They day they can't do anything about it, so I'm expected to call the council/police all the time. Once a few months ago was so bad that someone 6-7 doors from them came to complain as well as someone from across the road. Police have been called also in the past. I had to call the council last night to witness the noise due to a 1am party, and luckily they saw it. I'll probably have to move house because of this badly run property.Maybe I need to try a formal complaint.
Hi Oliver, we are sorry to hear about your experience. If you are able to share your street name then we will look into this, otherwise please feel free to get in touch with your local branch directly. Kind regards, Marsh & Parsons
5/5
TrustpilotGreat experience so far
Have been renting through M&P for 2,5 years and it has been great from the start. Independent surveyor for the state of the flat before we moved in, smooth communication, quick responses via email. We have had a couple of different contacts at M&P. Currently we are linked with Phoebe, who is efficient and friendly.
Dear Kimberley, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
GoogleThanks to Chloe and the team for sorting us an awesome property. The process was easy and smooth and the team very helpful and accomodating. Pleasure to move in via you!
Hi Will, thank you so much for taking the time to leave us your positive review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to Chloe and the rest of the team. Wishing you all the best in your new property, M&P
5/5
TrustpilotWeronika was very helpful and efficient.
Dear Jenny, Thank you for taking the time to leave a wonderful 5* review. Weronika will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAvoid Marsh & Parsons
Already agreed offer was followed by higher amounts in tenancy contract/ Tenancy Agreement, different contract clauses, also increased deposit. After complaint they retained also part of initial deposit. You have options to complain to Property Ombudsman and to local council for a dishonest and unfair trading behavior OR AVOID Marsh & Parsons from the very beginning.Update: It is weird that Imperial College promote this cheating company with direct emails to students. I understand someone take some money to promote. Ms Alice Gast knows ? TheGuardian this could be an article !
Hi there, we are sorry that you are unhappy with your experience. Unfortunately there is not enough information here to find you on our system; please do feel free to get in touch with your local branch directly if you have anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
GoogleHave had positive experience after positive experience when dealing with the team here, just a total breath of fresh air. Jack has been a pleasure to deal with and I would absolutely recommend M&P Brixton to anyone across lettings or sales. Thanks guys!
4/5
TrustpilotRequest to correct Landlord Statement.
Ms Stanislava Sebest responded to my email request promptly. I replied with further explanations. She double-checked with her Accounts team the info I gave her. She then acted upon her findings and communicated with me the outcome of her action. The matter was resolved within the ~hour. Well done.
Dear Abdelatif, Thank you for your review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team.
5/5
TrustpilotCommunication with tenant
Having continuous complicated issues with the tenant Phoebe has managed the communication between us and the tenant with caution and care. Striving to solve the issues raised by the tenant as soon as possible, and keeping us informed.
Dear Nadine, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
1/5
TrustpilotHere we go again
Here we go again. M&P continues to solicit a block of flats for sales when every flat is owned by one landlord.For 5 years I have responded to their letters explaining the same thing. It would be mildly amusing if it weren’t so easy to get this information and so wasteful to continue annoying the tenants.
Dear Kathy Powell, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Brixton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
