Marsh & Parsons Brixton reviews in Lambeth

★★★★★ 5/5

Trustpilot

Great Experience with Marsh & Parsons

Victry was very helpful as the tenancy manager during the end of tenancy period. Was responsive, answered all our questions in a timely manner and was extremely helpful.Marsh & Parsons offered a smooth process during our tenancy.

Preetam · 4 June 2024

★★★★★ 1/5

Trustpilot

Horrible Experience, Negligent and Unresponsive

I have had nothing but issues since moving into a property managed by Marsh & Parsons. The level of negligence and lack of care is appalling.First, the keys to our flat also open the neighboring flat’s door, and vice versa. This is a serious security breach, and had existed for over 5 years (no one else just happened to notice).The property itself is in terrible condition. The carpets are old, dirty, and infested with moths. When we moved in, we were horrified to find loads of wee stains on the carpets, making the place feel unhygienic and unpleasant. We also had to endure two weeks of disruption when the ceiling had to be replaced, during which we couldn’t enjoy the property normally.To make matters worse, the fire alarms in the property were out of date, leading to the fire brigade being called out. Marsh & Parsons’ response? They told us to call their contractor, who then said it wasn’t their job. When we reached out to the agents, we were informed they were all on holiday and couldn’t help. We were left with a blaring fire alarm and no support from the people responsible for managing the property.Additionally, when we moved in, both beds were missing. While this wasn’t entirely their fault, the agent failed to notice that one of the beds was missing during the inspection. As a result, we were forced to sleep on the floor for the night.This level of service is unacceptable. Marsh & Parsons is unprofessional, unresponsive, and negligent. I would strongly advise anyone considering using their services to look elsewhere.

Isla · 28 August 2024

★★★★★ 5/5

Trustpilot

Boiler issue - excellent service

I had a boiler issue in my flat and Charmaine was quick to reply via the repairs portal and helped me to resolve the issue very quickly.

Jason · 20 November 2025

★★★★★ 5/5

Google

We had the most pleasant experience working with Kit during a very tedious property search. Kit was attentive, patient, and a pleasure to work with. He went above and beyond for us!

Eva · 24 August 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs if you are prospective tenants

The agency favored the landlord (with whom they have continuous commercial relationships) throughout the end of tenancy process leading to us paying unjustified out of accordance costs such as check out report and administrative fees that should not have been covered by us. In collusion with the landlord, they accepted to modify the check out report produced by an independent inspector (Green Kite) in the absence of the parties to our detriment in view of allowing the landlord to proceed with unfair deductions to our deposit. The agency never interceded with the landlord and every margin call were all made to the landlord's benefit. Sam Canning Birtles who was an excellent employee of the agency and found the property for us left for a competitor a few months ago. We truly recommend, to the extent possible, to avoid this agency for any lettings if your are prospective tenants. We are contemplating to sue the agency as soon as the deposit adjudication process will be completed by TDS.

Brice · 23 August 2024

★★★★★ 5/5

Trustpilot

Thank you Adan Amaf

Once Adan Amaf - Marsh & Parsons Clients Accounts - took over the case on a Monday as tenants moving in was on a Saturday, , she was very professional in processing the statement ( error free ) thus I got paid on Wednesday.Thank you Adam, highly appreciated

Samir · 3 October 2023

★★★★★ 1/5

Trustpilot

Unprofessional poorly trained agents

Extremely poor experience with an unprofessional agent from Marsh & Parsons. Turned up at the viewing with the wrong keys, knew nothing about the flat or any of the requested information. Even claimed the balcony was South-facing when it was North-facing.After the viewing they then proceeded to take a week to respond that they still didn't have the information and that the flat was now under exclusive offer. Total waste of time and won't be using this agency again.

JH · 4 September 2024

★★★★★ 4/5

Trustpilot

Tatiana Rodrigues - a very professional Property Manager

M&P have been managing our property for 6+ years. Over that time we have had several different Property Managers and our experiences have been mixed. However, the most helpful, organized and friendly property manager (by far) is Tatiana Rodrigues. Tatiana makes a lot of effort to keep on top of all stakeholders related to our property. This is not always easy and it is made more challenging because we live overseas and on a very different timezone. Tatiana juggles the different issues and challenges very well and we are really happy with her managing the property on our behalf.

Harry · 15 August 2024

★★★★★ 5/5

Trustpilot

Thank you Kyrsten

Kyrsten Tumamak was very helpful and professional in managing and resolving an issue that occurred after our check out. We are grateful to her for her perseverance, patience and prompt replies to emails.

Ana · 28 July 2024

★★★★★ 5/5

Trustpilot

Edward Summers has provided great service as our tenancy manager

What really topped my experience with M&P was my tenancy agent. Edward Summers has always been incredibly quick with responses and very helpful with any issues or queries we've had during our tenancy. Most recently we are undertaking a tenancy transfer and he has provided the best service and assistance with all steps of the process, even going beyond to facilitate certain things for us. I am very happy with his service and glad we had him as our Tenancy Manager before he moves on to a new role.

Júlia · 9 August 2024

★★★★★ 1/5

Trustpilot

Don’t waste your time with their Askew Road and Acton Branch!

I appointed M&P’s Askew Road & Acton branch to sell my maisonette in Shepherd’s Bush. Their service was absolutely appalling. I can’t believe that they manage to stay in business. I dealt with 2 members of their sales team and both were very incompetent. Unfortunately I signed a 12 week contract so I had to wait until that period was up before I could terminate my relationship with them. I was told a number of lies and when that started to happen, I realised I’d made a big mistake appointing them. When I emailed them to advise that I wanted to withdraw from the process, they didn’t even bother to contact me to apologise or try to persuade me to stay with them. It was then that I realised I had made a big mistake appointing them and I’m now extremely annoyed because I wasted 12 valuable weeks waiting for them to find a buyer. I’m now working with another company which I know will treat me as a valued customer which is something that M&P were unable to do.

Karen · 9 August 2024

★★★★★ 5/5

Google

James was super efficient, patient throughout and communicated very well. Above all it's his professionalism which puts Marsh & Parsons a head above other the many agents I have dealt with.

Jonathan · 24 August 2024

★★★★★ 5/5

Google

Went for multiple viewings with Mhari and James during my c6 month property search, both were very professional and kept me updated whenever new properties that met my requirements came to market. I have been very impressed by the service provided by James throughout the process - in particular communication was clear and transparent, which enabled me to exchange on my house within the tight timeline set by the seller. Would buy/sell through Marsh & Parsons in the future.

Anna · 24 August 2024

★★★★★ 5/5

Google

Excellent service - George was a pleasure to work with, and we were so grateful that he was able to push the sale along, liaising with both sets of solicitors and clarifying things proactively with the sellers. A smooth and surprisingly quick transaction - highly recommended.

Ben · 24 October 2023

★★★★★ 5/5

Trustpilot

Smooth tenancy process

Max has been incredibly helpful throughout the process of becoming a tenant, with good communication and responding promptly every step of the way.

Zoe · 16 December 2024

★★★★★ 5/5

Google

We had a very positive experience with Marsh & Parsons! Kai guided us through renting a very nice property and has been very helpful and responsive! We feel quite lucky to have had this experience!

Yannis · 16 January 2026

★★★★★ 5/5

Trustpilot

No good until Tassos.!

I have had little help from the management side, but Tassos is very helpful and I would really rate him as a help.

~R · 15 December 2024

★★★★★ 5/5

Google

I'm very grateful to Mhari for his attentiveness and professionalism throughout the whole buying process. He was always transparent, and helpful, and went above and beyond with helping me find the right property. He listened to our requirements, and was able to give really helpful advice throughout. As a first time buyer I felt I was always in good hands, and was kept me up to date as we progressed through the purchase. His responsiveness and good nature makes him a great asset for Marsh and Parsons!

Bilal · 25 July 2024

★★★★★ 4/5

Trustpilot

Baran at Marsh and Paraons was very…

Baran at Marsh and Paraons was very helpful our end of tenancy. Baran found solutions, followed through and quick to respond. Many thanks!

E · 9 December 2024

★★★★★ 5/5

Trustpilot

Great hands on efficient property manager

Abdullah is my property manager and has gone above and beyond helping me with the worst tenants I’ve ever had. He has spent a lot of time dealing with all the aspects of a difficult tenancy and always answered my calls and emails promptly and efficiently

GABRIELLE · 3 October 2023

★★★★★ 1/5

Trustpilot

Unacceptable and unprofessional behaviour

Our experience with this letting agency has not concluded, unfortunately, but I wanted to share what happened to us in the hope that this is informative to prospective clients.

Lorenzo · 3 March 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. I have emails, videos, pictures of the state of the flat when we moved in and out, issues we had and faults around the flat they never fixed. They wanted to deduct more than 300£ for cleaning and they refused to share the receipt ( We have a video that the flat was left in a prefect clean state) and they wanted to deduct another 300£ for a TV stand that was left in the property. We had the approval from Marsh and Parsons for this tv stand and they were saying that the landlord requested to leave this as it was. We never received that information whatsoever. It has been 5 months and we haven't seen a penny from our deposit until today, not even the amount that was not in dispute.- They asked us to pay an extra day on rent because we started the tenancy on the 27th September 2021 and we were moving out on the 27th March 2023, Never seen this before and when we gave the notice they didn’t even mentioned this, just chased it after the 27th of March 2023- They don’t care about anything else but money and even with the TDS dispute they managed to keep £300 from us.- They will ignore you and treat you like you are stupid. Even with the dispute open they sent an email to a different tenant chasing for payment of the cleaning (DISPUTED IN TDS).- They are sneaky and they will try to get money of you in any way possible.- Be careful with your check in report and check out report: Check in inventory has 188 photos and check out 412, how is this accurate to tell the difference between when we took the flat and when we left?- There was nothing there about no bulbs working in the whole kitchen, broken chairs or stains in the carpet. We trusted this and we end up in a dispute for more than 5 months.- The internal communication they have is rubbish so keep any emails you have and never speak with them by the phone, or make sure they send you an email after confirming EVERYTHING.- They were a mess when we rented but the change from Jessica to Sarah was the next step to being completely unprofessional.

Leire · 1 August 2023

★★★★★ 5/5

Trustpilot

Contract renewal

Tor Ziegler‑Evans was a huge help in ensuring our contract renewal ran smoothly. He was approachable and willing to support us throughout the process, answering our questions honestly throughout. Thank you

Freya · 24 July 2024

★★★★★ 5/5

Trustpilot

Support during tenancy

Jonathan has been excellent in helping me with some problems during my tenancy. He’s responsive through email and moves things along efficiently. I appreciate his hard work and consistent responses.

BL · 9 August 2024