Trusted Agent profile · Lambeth
★★★★★
1,664 reviews across 2 platforms
27-31 The Pavement, Clapham, London, SW4 0JE, Lambeth, SW4 0JE
Hamptons's office in Lambeth, at 27-31 The Pavement, is rated 4.3 out of 5 across 1,664 reviews on two platforms, including 229 Google reviews rated 4.9.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly satisfied, long-time client
I’ve been with Hamptons for a number of years, with Samantha Jennings and Ellie Marsters managing my property. I’m not certain whether Ms. Jennings is still working as a property manager, but I have nothing but good things to say of both managers. Ms. Marsters in particular is efficient, prompt, and thoughtful with her advice and responses. I can easily see myself staying with Hamptons for the foreseeable future.
5/5
TrustpilotDefinitely would recommend.
Our experience with Hamptons has been pleasant. Our letting agent Roni was very friendly and attentive. David, our property manager has been outstanding and we’ve found it very easy to communicate with him efficiently. As we’re both young and it’s our first time letting, all we could suggest is to be initially provided with more information as opposed to having to find out what’s going on at each step.
5/5
GoogleI would like to thank Andrew Walker for all his help in finding a property. He was helpful, responsive, professional and understanding and by far and away the best agent we have worked with, I couldn't recommend him more. He has made our move as smooth as possible, communicating and organising the move and viewings quickly, and I would happily work with Andrew and Hamptons again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotVery Professional and Efficient Management
Hamptons have been managing my property for a long time. It is a difficult property due to various issues. They have been very professional and efficient in all matters. They deliver as promised and I cannot argue with the quality and price of workmanship. I would definitely recommend Gemma Ward and the Hamptons team for management of flats.
1/5
Trustpilotwhy?
Why was i told by one of your agents in West Hampstead branch that Countrywide are nothing to do with Hamptons when you are the same company and it even stating at the bottom of your site that Hamptons is a trading name of Countrywide Estate Agents Limited hidden under a title?
5/5
TrustpilotVery nice experience of renting a flat…
Very nice experience of renting a flat through Hamptons. All the team are very friendly and happy to answer any questions. Our maintenance contact, Ruth, was always quick to respond and empathetic. And Samantha and Bhavika were really quick, helpful and professional when it came to the end of our tenancy and the move out was very straightforward and stress free.Would recommend 100%.
5/5
TrustpilotThe Human Factor
The service is very good. The difference is made by the people who work in Hamptons. The manager of my properties is Mrs. Elle Seaby. Elle is a very professional and expert person, always ready to help solve the problems that are faced every day. In my opinion, she is the real value of this company, the real driver that convinced me to let Hamptons manage my properties.
5/5
TrustpilotSarah Golder has been fantastic in…
Sarah Golder has been fantastic in resolving a sensitive deposit dispute. She has kept us informed, advised and looked after throughout and has been professional and personable at every step. We are ver grateful to Sarah and have full confidence going forward, knowing that she and her team are so diligent on behalf of their clients
1/5
TrustpilotWILL TAKE EVERY PENNY FOR NOTHING AND…
WILL TAKE EVERY PENNY FOR NOTHING AND LEAVE YOU UNABLE TO GET BACK INTO YOUR OWN HOME. I rent my home put with Hamptons whilst pur family our overseas for one year. We made it clear at the outset we wanted the house back one year later. We paid a FORTUNE for documentation. We pay a FORTUNE for management fees. Supposedly for peace of mind. Hamptons have now contacted me and said that UNLESS I pay them a further £120 on top of all the money I have already paid them I risk not getting my house back. My family now risk homeless because I am being held to ransom by Hamptons for yet more money. They asked the Tenant if he wanted to stay on WITHOUT even asking me first. Absolute NO PEACE OF MIND AND NO DECENT SERVICE. Very distressed.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleI’m always dubious of sales talk; over promise, under deliver. However, Ellie Black at Hamptons has bucked this trend. Ellie made a punchy promise of letting my property within two weeks, without the expense of the revamp I was planning, and in addition, achieve a better rent than I had previously been receiving. I was sceptical but Ellie absolutely delivered on her pitch. The property is let, it took 5 days, and for more than she had predicted. Highly recommended.
5/5
GoogleWe've just moved out of our rented house of 4 years and during this period have been dealing with the very professional and responsive Hamptons Clapham office. They (and in particularly Eloise) have dealt smoothly and efficiently with any queries and issues we have had and arranged call outs speedily. More recently, moving house and the checking out process was made extremely easy with Eloise's regular responsive contact, assistance and keeping us up to date with where we are in the process and what is required. I would certainly recommend using Hamptons from a tenants perspective and if I am lucky enough to be able to let a house in the Clapham area in the future I will be using Hamptons. Thank you Eloise. Ex-Zero Gauden Road Tenants.
5/5
GoogleCameron and the team at Hamptons Clapham did an amazing job at getting us through completion. They were helpful beyond their remit, staying on course until the job was completed late into the evening, and were supportive and professional at all times. Cameron was very responsive and communicated with all parties continuously, so we were all kept fully up to date with developments. I cannot recommend Cameron, Christian and Will highly enough and absolutely recommend them as providing the very best customer service.PositiveResponsiveness, Professionalism
5/5
TrustpilotExceptional service
Our property manager, Lucy, is a pleasure to deal with. We have had a few issues recently with heating etc and Lucy has been extremely competent and helpful every time we need to get in touch. The issues are dealt with promptly and efficiently and it makes our lives so much easier to know we have such a friendly, approachable person looking after our needs.
1/5
TrustpilotNot to be trusted!
My experience of Hamptons Maidenhead was it seem very positive to begin with, however, their failure to inform the landlord about our plans to have foster children stay with us could have cost us dearly. It turns out that both the agents and the landlords were very greedy and dishonest as they were happy to take our years rent without sharing all the information that we had disclosed. Please be aware the agents may seem like nice people but do not trust anything that is said. just communicate via email at all times.
5/5
TrustpilotTo the Hamptons team at Godalming…
To the Hamptons team at Godalming headed by Jake Chandler I am so grateful for all your help with the successful sale of my home. Ross for his help achieving the asking price offer and a very special thank you to Pippa for her fabulous professionalism with most of the viewings in sometimes very difficult circumstances exercising much patience and understanding. Thank you to you all.
1/5
TrustpilotBreaking their code of practice.
I don’t believe Hamptons to be putting the clients best interest first as something very very sly has happened. My offers were never qualified, I never had response from my offers, and then they accept another offer without giving me any chance to counter. We have been house hunting religiously for the last 6 months and refreshing any new listings online every 24 hours so we knew we loved the property as soon as we saw it come onto the market. So immediately had a viewing and that confirmed our love for it. So we had another viewing shortly after and then the same day put in an offer. We went straight to the Hamptons office after viewing the home and we said we would like to start with an offer of £1.45. They then recommended we go in at £1.3 as they thought we had a shot at that type of figure. So we of course followed their instruction but was equally confused as to why they suggested that.They then said the seller wanted to wait until the end of the month to see what other interest had come in, so we went with the flow. We then became more in love with the property and we didn’t want to loose out so we upped our offer twice in just a few weeks, yet every time they gave us the same response “the vendor still wants to wait until the end of the month”.We was very eager and frightened about missing out so I popped into the office mid way through the month to see if it’s looking likely etc. Then he told us the offer was refused and they’ve had other offers. We didn’t understand why I had to spontaneously walk into the office to find that out! What would of happened if we did sit tight till the end of the month! David the agent told us that if we offer the asking price of £1.5 then it’s ours, he said this several times. So we immediately upped it again for the forth time to the asking price of £1.5 with completion in a couple of months. At this point I thought a deal had basically been made. After 2 days of no news I finally had a call to say another offer has been accepted which was in fact lower than our offer but they were just flexible when on completion. I was straight away shocked that I was not given an opportunity. What the agent should of done was call me to say you’d rather a delayed completion and I would have then said ok that’s fine. My last offer wasn’t set in stone, as far as I was aware we was still in the process of negotiating a deal so I don’t understand why he pulled the rug from under our feet half way through negotiating a deal?!Another point that I find horrifying, is every single offer we have put forward has never been qualified and we have never been asked for proof of funds. I have now looked into it and it’s actually ILLEGAL to not qualify any offer. That is the agents job and that is what the client is paying them to do. We have now made the decision to up our offer £25k over the asking price just to help give us another shot at grabbing the house we wanted. So that is what Hamptons have cost us if our offer does get accepted. Only now have they asked me for proof of funds, this is baffling as I know many agents and none of them would dream of putting forward any offer without qualifying it to make sure it’s legitimate. Have they qualified the other offers from the other buyers? As far as I’m concerned, I could be outbidding the bloody sellers friend who has no intention of buying the house. When I look back on their process since my interest was shown I do believe them to be very sly. I’m not sure if theres been a bribe from the other buyers to the agent, (this is extremely common in Brighton at the moment), but our treatment does not add up. Why did they want to plonk us on the back burner for a month and then accept someone else’s offer without giving us any opportunity? And why did they want to delay things by making me put in a silly offer of £1.3 which would just waste everyone’s time. And why did they never qualify my offers, were any of them ever brought forward to the seller?Please just be weary of Hamptons because I personally don’t trust them. I believe they have lost the client a lot of money because everyone may well have carried on negotiating yet they agents definitely favoured a particular buyer/offer for some un known reason.And finally the worst bit about it all is the service I have received since all of this. I’ve not once had an apology or any kind of sympathy. I have been told that it’s my fault and I should of acted faster despite me doing everything I could have possibly done. I have called and called and called and everyone is always ‘busy’ or ‘on the other line’ and that’s the response I’ve had for a solid 3 days now. I have asked for the regional managers number and they gave me a fake number that hadn’t been in use for years. Everything about me experience has been unlawful and just damn right wrong.
5/5
TrustpilotPuneet at Hamptons Paddington was…
Puneet at Hamptons Paddington was wonderful. He had a great manner with both the buyer and myself (which is unusual in my experience as sometimes estate agents can be aggressive with one or both parties!) I think his great approach, good communication and diligent attention to the progress of the sale paid dividends. Thoroughly recommend Puneet.
5/5
GoogleAlex is the best agent I’ve ever worked with. She ensured everything went so smoothly and really listened to me. First class service!!
Thank you for your review Azadeh. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
1/5
TrustpilotBad for tenants / perfect for landlords
They would defend or turn a blind eye for their client-landlords even if they are being unfair to the tenants. Customer is king with them so be aware if you are using them to rent a place.Five stars if you are a landlord reading this! Best estate agent for exploiting tenants!
5/5
TrustpilotGreat agent, professional services
I have recently viewed properties with Laura from Sutton Point of Hamptons. Laura was a great agent who has shortlisted good options for us to view within our budget. She was able to provide useful and detailed information about the properties. I appreciated her professional services.
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Laura and the team.
1/5
TrustpilotMisleading to say the least
We rented a newly built property in Stratford upon Avon through Hamptons.They kept hidden from us the fact that the house had no internet infrastructure built into it. Called around for ISPs to hook us up to the service without knowing whats going on. When calling Virgin and EE they said that the property doesnt even show up on their infrastructure map and refused us as customer at that point. Finally when trying BT, they sent two techs on two separate occasions to check whats going on and they confirmed the lack of infrastructure.So beware, if dealing with hamptons, make sure to check yourself as many things as possible before getting into a property as they may mislead or withhold info from you.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHarleigh Doherty - Hamptons
Harleigh Doherty is a true shining light! I hope the management at Hamptons realise they have a golden nugget in their midst!Thanks for all you have done for us whilst we owned and rented our property during the past few years.
5/5
TrustpilotOutstanding customer service We have recently rented an apartment…
We have recently rented an apartment via the windsor branch of Hamptons and cannot recommend them highly enough. Martine and Maxine were especially professional and made the whole experience hastle free. They responded to questions and calls promptly and made all the paperwork very easy. A very minor maintenance issue was remedied as soon as I reported it. We would like to say a big thank you to the whole team.
5/5
TrustpilotGreat customer service from the Great Missenden branch
I came across Andrew and his team at Hamptons Great Missenden quite by chance and was not disappointed. Excellent service all round. Responsive, sound advice, nothing was too much trouble. I can’t say I enjoyed much about the process of selling the house, but Andrew’s positivity and cool head just about preserved my sanity. Thoroughly recommended.
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