5/5
TrustpilotStrong in Management
Hamptons have been managing my UK house now for 4 years. They are thorough, professional and have always gone the extra mile for me. I can highly recommend.
Trusted Agent profile · Lambeth
Hamptons Clapham Sales reviews in Lambeth
★★★★★
1,664 reviews across 2 platforms
27-31 The Pavement, Clapham, London, SW4 0JE, Lambeth, SW4 0JE
Hamptons's office in Lambeth, at 27-31 The Pavement, is rated 4.3 out of 5 across 1,664 reviews on two platforms, including 229 Google reviews rated 4.9.
Reviews
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThankyou Tia, hamptons, and our landlord (specially)
Hamptons have always been great to us but the reason for me taking the time out to write this review is a lovely lady tia goodman and my amazing landlord who have been amazing help in these troubled times . Tia was amazing in dealing with my queries and my landlord has been great .We are classed as key workers we appreciate the prompt replies and resolution’s .Thankyou Tia goodman happy tenants and thankyou dear landlord god bless stay safe. 🙏
5/5
TrustpilotI’ve had a really positive experience…
I’ve had a really positive experience with Hampton Agent Management. From the start, their service has been professional, efficient, and genuinely supportive. Communication has been clear and consistent throughout, which made everything feel straightforward and stress-free.
5/5
TrustpilotExcellent property management
Our property is managed by Danish who goes above and beyond to ensure all issues are remedied as soon as they can be. He’s always available by phone and email and we love having him as our property manager!
5/5
GoogleWe have recently bought a flat through Cameron Bell in the Clapham office of Hamptons. Cameron was excellent. He was calm,efficient and always responded promptly even working late in the evening. There were some tricky negotiations which Cameron handled very professionally. We highly recommend Cameron and the Hamptons team
Agent replied · 24 October 2024
Thank you for your review. Customer service is very important to us and we are thrilled to receive such fantastic feedback about Cameron. In particular, your feedback that he was calm, efficient and worked hard on your behalf is wonderful to hear. We take great pride in our people look forward to sharing your review with the whole team, thank you again.
5/5
GoogleWorking with Hamptons was a fantastic experience. We exchanged on our house today and their team was exceptional every step of the way. Millie, in particular, is truly outstanding. She steered our chain through some tricky moments with patience, professionalism and unbelievable determination. So ask for Millie and definitely consider using Hamptons - I certainly will when it comes to selling in the future.
Agent replied · 24 October 2024
Hi Andrew, we are delighted that you enlisted Hamptons Estate and Letting Agents Clapham and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
1/5
TrustpilotTheir agents stood me up
Their agents stood me up. Called two days before the appointment to change it, and then they didn't show.What a shame.I suspect this was because I had a chat with their mortgage broker that day, who explained my mortgage capacity wasn't that high considering my salary... They could have just told me they weren't interested in pursuing me as a customer instead of not showing up at all.What I didn't mention to the mortgage broker is that I own over 10 properties in 3 countries and have enough cash to finance purchases up to 1M.Thank you
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotLegal Action
We rented a property through Hamptons as the agent for 3 years. During this time the landlord was delinquent in adhering to the tenancy agreement and carrying out repairs. This ultimately led to a year long legal dispute that resulted in the court ruling that the landlord had in fact not carried out their obligations. The full deposit was returned and compensation was awarded. Although Hamptons were not responsible for the maintenance, they were the acting agent and supported the landlords defence.
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotGreat service, friendly staff
Having rented through Hamptons of Bath for over 4 years we have had a fair amount of contact with the staff at our local office all of which have been very friendly and helpful, especially Melanie the property manager.When she took over the portfolio she took the time to introduce herself and assure us that should we need anything she would be happy to help. Sure enough, some maintenance issues came up, as they do and she kept to her word. Nothing was too much trouble, she always tried to make sure work was carried out as quickly as possible with as little disruption to our life.Thank you Melanie for overseeing our recent bathroom refit and being on our side when contractors let us and you down!We hope not to have too much contact with you (in the nicest possible way!) but should we need you, we know we are very safe in your hands!Thanks again!
5/5
TrustpilotWe have recently moved into our…
We have recently moved into our Hampton's property and the entire move in process was handles with such efficiency and ease. Melanie is our property manager and she has consistently been quick, effective and really responsive in all her communication with us. She quickly resolves and queries (happy to say we haven't had many of those either!) and she is always available to get in touch with. I couldn't recommend her more.
1/5
TrustpilotUntrustworthy agent
Hamptons told us a house we had viewed, and we offered more than asking price They told us Memorandum of sale would follow etc. 24 hours later they told us a higher offer had gone in . They then kept us waiting for days before basically gazumping us and they sold property much lower asking price to some their known person be careful before you give them the property to sale, don’t not trust this agent as far as I can see them, nor would I use them again EVER!
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHamptons was great to work with!
Hamptons was great to work with!Aggie from the Fulham office was very accommodating and friendly. After one phone call she made sure to immediately squeeze me in for a viewing the day after. She was very informative and did her best to accommodate all my needs for the property. Aggie was very fast to respond to all my messages and would promptly update and solve any problems I had with the property.
1/5
TrustpilotNot helpful at all!!
Not helpful at all!!! Worse service ever!!We are without hot and warm water as the boiler is old and need to be replaced, i have asked to come to fix the problem urgently as we can’t shower and they were very slow in replying, i have to call several times and they were not helpful at all.the person in charge of our appartment is on holiday and every timeI call themI speak with a different person , not even updated on the situation. They said to call directly the people who are going to do the job, i called themalthough Hamptons shoulddo it and they said the first appointment availableIs next monday, can you believe it? And to call backhamptonsto speed the process, i called back hamptons and they said to call the company….a nightmare!!!! Useless!!!!
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHamptons Lettings Bath
I have used Hamptons Lettings Bath for several years using their fully comprehensive cover to rent out my flat.Melanie Hudson has been excellent in sorting out any problems I have had as a landlord. She responds very quickly to both my tenants and myself, quickly getting quotes and organising any work that has to be done, she is professional, really knows her stuff and I just couldn’t be a successful landlord without her !
5/5
GoogleWe had, I believe, one of the most difficult conveyancing experiences any estate agent or indeed solicitor has ever had to deal with. Cameron and Jordanna were both patient, diplomatic and professional at all times. Their roles extended to counsellor at times as nerves were shredded and emotions ran high. I can’t recommend them enough and there is no doubt they more than earned their fee. If anyone is considering using an online agent, beware.... the estate agent is the most important link between all the parties and a good one is literally indispensable.
5/5
TrustpilotKind support
I've had to take over responsibility for the property since my husband died in January. Nick Summerfield has been both sympathetic as well as efficient in reporting problems, and getting them sorted. He gets 5 stars but the accounting department of Hamptons gets 4.
4/5
TrustpilotGreat Property Manager support at Hamptons
Gemma Ward is our Property Manager for one of the properties that we let through Hamptons. Gemma continues to provide excellent service and support to both us and our tenants. Gemma is always fast, efficient and a very good communicator - all essential requirements.Thank you Gemma for all of your great support in 2022 and look forward to working with you in 2023!
5/5
GoogleMany thanks to Ryan, Christian, Cameron, Jess and all the sales team at Hamptons in Clapham for all their help in selling my flat. A very professional and friendly team, who used their great experience in very difficult and demanding times to get this sale through to completion. I would highly recommend Hamptons in Clapham to anyone thinking of selling their property, as you will get an outstanding service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotHamptons Maida Vale
We've rented through Hamptons and predecessor companies for nearly a decade. Selen Hurbas who was our last Property Manager has been great. She is very responsive, professional and has kept us updated when issues have arisen.
5/5
TrustpilotMillie and Clapham
Millie and the team in the Clapham Office have been a huge support through selling my home. Their advice and marketing was superb; Millie kept me calm if there were any problems along the way. She was wonderful, positive and a pleasure to work with. She ensured I was updated regularly until we completed. Thank you
5/5
TrustpilotBath property management
Melanie has been looking after management of our house in Bath since the start of the year. She deals with any issues as they arise, efficiently and smoothly, keeping me in the loop as and when needed. She has made the whole process hassle free for us, and I have comfort knowing that the management is in safe hands. It's a great service, thanks Melanie.
5/5
TrustpilotWe have Rented through Hamptons for the…
We have Rented through Hamptons for the last 3 years. My husband and I have always dealt with David Whiting who is the senior property manager. He is excellent! No problem too big or too small. Always friendly and chatty and always deals with any issues we have very quickly we are just hoping he stays there for a while yet! Great service!
5/5
TrustpilotBig thanks to Ross at Hamptons…
Big thanks to Ross at Hamptons Godalming. Whilst acting for the sellers of the house we’ve purchased, Hamptons we’re excellent in terms of communications, efficiency and certainly very diligent. Really good experience and would certainly consider their services for any future move.
Agent replied · 22 October 2024
Thank you for your feedback about Ross, we are delighted to hear you have had such a positive experience and we look forward to making her aware of your review.
5/5
GoogleI had the pleasant experience of working with Oliver Brooks from Hamptons, in securing my lease. He had effectively and diligently addressed my queries on letting an apartment in Clapham. He took the time to explain the entire process, current market situations and gave extra attention to my feedback, as it was my first let. He showed dedication throughout the entire process, and even helped pick up suggestions where additional follow-up was required. Glad I was able to secure an apartment with his advise and support.
Agent replied · 24 October 2024
Thank you for taking the time to leave us a review Cashwinn. We are so pleased to know that the team provided you with a high level of service!
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