Trusted Agent profile · Lambeth

Hamptons Clapham Sales reviews in Lambeth

4.3

★★★★★ Great

1,664 reviews across 2 platforms

27-31 The Pavement, Clapham, London, SW4 0JE, Lambeth, SW4 0JE

Hamptons's office in Lambeth, at 27-31 The Pavement, is rated 4.3 out of 5 across 1,664 reviews on two platforms, including 229 Google reviews rated 4.9.

Google logo

4.9 / 5

229

Reviews on Google

This office

Trustpilot logo

1,435

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Lambeth office, from every platform, shown as written. First names only.

5/5

Trustpilot

Effective, informed and professional

We bought and sold through Hamptons, Farnham. Although it is never an easy experience, we have nothing but praise for the help and service from Hamptons. We were disappointed previously with other estate agents but this was smooth, informed and professional throughout. They were able to draw in potential purchasers from a wide area. The person who oversaw our journey was Riccardo, who kept us up to date, with the purchase and sale, and the rest of the chain. We recommend Hamptons, especially Riccardo.

David · 22 May 2022

5/5

Trustpilot

Fantastic property manager

April Keane was our recent property manager at Hamptons. She was wonderful, meeting us in person to discuss our concerns and skilfully negotiated with the owners to resolve some outstanding matters to everyone’s satisfaction. I was really surprised with this and very happy with her dedication and support.

Nadia · 9 September 2024

5/5

Trustpilot

Feedback for Max Barnes

There was an issue with the hot water immersion heater. I emailed Max Barnes at Hamptoms. He responded very quickly, organised for a plumber to come to the flat almost immediately to have the issue checked out. He made sure to follow up with the plumber the same day, and when he found out that it was an electrical issue - organized with the electrician to come and have this fixed in few days. He made sure to get information about mine and the landlord's availability, to organise this. Very grateful to Max - for getting this sorted so expediently for me.

Priyadarshini · 12 May 2022

5/5

Google

As a landlord, I would highly recommend working with Hamptons, but more specifically with Oliver. He is the reason why we are there. He has gone far beyond his duties to help us through a maze of issues, clarifying reports for us, and helping with check-in and check-outs. He has diligently supported us through the daunting process of getting the property ready for our next tenants. He worked through unexpected issues, and supported us. For landlords who are working full time, abroad, and do not have the time and resources to deal with this, look no further. Ask for Oliver to look after you. You will be in safe hands.

Sophie · 25 October 2023

Agent replied · 24 October 2024

Hi Sophie, we are delighted that you enlisted Hamptons Estate and Letting Agents Clapham and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!

5/5

Google

I had a great experience finding a one bed flat to rent in Clapham Road with the help of Oliver Brooks from Hamptons. He did an outstanding job in helping me find the right place. I was in desperate need of moving in quickly. He was quick to respond and listened to all my queries patiently and within a week I got the flat I wanted to rent. I am so grateful to Oliver Brookes and Hamptons. Uber proffesional and superhelpful. I highly recommend them!! Faryal

Faryal · 25 October 2023

Agent replied · 24 October 2024

Thank you for your wonderful review Faryal. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!

5/5

Google

Recently started my tenancy under Hamptons. Oliver and the team made the process super easy and smooth. Cannot recommend enough!

Michael · 26 June 2024

Agent replied · 24 October 2024

Thank you for taking the time to leave us a review Michael. We are so pleased to know that the team provided you with a high level of service!

5/5

Trustpilot

A first class dedicated team

We experienced exceptional hard work and dedication from the Hamptons team during the sale of our family home. There were regular informative updates and nothing was a problem for Tamsin or any of her very professional staff. We would certainly use again and thoroughly recommend Hamptons to anyone looking to sell or purchase any kind of property.

Jez · 12 March 2024

5/5

Trustpilot

Accolades to Hamptons Dorking.

I recently sold my property in Dorking.I am very happy to say that Simon and his team at Hamptons went above and beyond in professionalism,empathy and delivery.They walked the talk of their slogan Hamptons with you every step of the way.It was a pleasure dealing with them.

Pamela · 9 September 2024

5/5

Trustpilot

Great experience with Hampton's Clapham team

The Hamptons team in Clapham has been managing our property for the past 5 years and done a great job. Anca Ciobanu is very responsive to tenants needs and always ready to help sort out issues that can arise in our house. I would recommend them to anyone looking for a property manager.

Vincent · 28 May 2024

5/5

Google

We had Adam as our point of contact buying a 2 bedroom house. He was very professional, he helped us at every stage. What a pleasure to work with. Would highly recommend

David · 1 October 2025

Agent replied · 22 October 2025

Thank you for your kind words about Adam! We're thrilled to hear that he provided you with professional service and assistance throughout your home buying process. It was our pleasure to work with you and we greatly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Hamptons Reigate and particularly that…

Hamptons Reigate and particularly that of Jonathan Higginson was professional, helpful & efficient in marketing my property. They obtained three offers in four weeks, compared to a previous agent who had achieved zero offers in twelve weeks. I found their whole approach to be informative and I would certainly use them again

David · 12 June 2024

4/5

Google

Millie was very helpful and patient in helping us with a recent purchase. Although there were some challenges during the process, she remained cheerful and positive. A big thank-you to Millie!!

Sonya · 25 October 2023

Agent replied · 24 October 2024

Hi Sonya! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!

5/5

Google

We’ve had a number of Hamptons property managers over the years and have been most impressed with Samantha Hunt’s responsiveness to our needs. We had an electrical issue arise over the weekend when the main office was closed. Samantha attended to this issue first thing Monday morning and we had an electrician at the property by lunchtime the same day. Thanks Samantha!

Sian · 25 October 2023

5/5

Trustpilot

Professional and thorough

I used the services of Hamptons in Dulwich to find tenants for my property. The manager Rebecca was very good at sourcing prospective tenants and managing the process. As in any transaction there were a few questions and concerns, but Rebecca was always honest and upfront. She worked very hard to get the best tenant for my property. I think their administration of the processes is also very good. I definitely would recommend this company, and I would also use their services again.

Sandra · 12 January 2022

1/5

Trustpilot

They came highly recommended!

They came highly recommended!! After promising to communicate and keep me updated on a weekly basis, over a three month period I heard from them once.. no projections or ideas of how to produce a sale. Lap lustre and uninterested. They seemed to rely on the property selling itself for a £16000 reward. Gave 28 days notice to fulfil my side of the contract. But they had already removed my property from Rightmove, seemingly putting it back when I complained and happy to return keys 2 weeks before end of contract!! Absolutely shocking lack of industry and an example of why estate agents are not trusted!!

Kerrie · 27 August 2023

Agent replied · 22 October 2024

Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.

5/5

Google

Great hassle-free experience letting with Hamptons, Ollie was very accomodating and efficient with viewings and communication.

Marcus · 26 July 2024

Agent replied · 24 October 2024

Thank you for your review Marcus. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

First Class service. Ryan was very helpful. Zero stress, zero hassle & helped us find our perfect home. We dealt with many agents & looked at 100s of houses but Hamptons were fantastic throughout the whole process - from finding the house to completion & even now post moving in with help around keys/alarms etc. Would definitely use them again

James · 26 October 2017

Agent replied · 24 October 2024

Dear James, thank you for taking the time to leave this fantastic five star review. We hope you are enjoying your new home. I will pass on your kind words to Ryan and the entire team at Hamptons International in Clapham. Many Thanks.

5/5

Trustpilot

Kudos to the Hamptons Rickmansworth Letting team !

For the past two years, I have been the happy tenant of a flat managed by the Hamptons Rickmansworth Lettings team, and i have to say that I am impressed by the level of professionalism and customer care delivered by Melissa Cameron and her team. All the issues i have reported to date have been dealt with in record time, and always with my satisfaction at heart. Never has a letting agent been so easy to communicate with and pro-active at resolving things. Kudos and thank you to Melissa and her team for their outstanding work ! I recommend Hamptons Rickmansworth Lettings in a heartbeat !

Boris · 20 December 2021

5/5

Trustpilot

I've just sold my house with Hamptons…

I've just sold my house with Hamptons in Beaconsfield. From Dee arranging the viewing to showing my buyers around the property I cannot fault the whole experience. We were kept well informed of my buyers position throughout the price negotiations. The relatively simple sale turned into a lengthy process due to the performance of my buyers solicitor, however Nabeel pushed the sale through taking on most of my stress! Thankyou to Nabeel, Dee and the team at Beaconsfield

Tarvy · 31 March 2022

1/5

Trustpilot

Treats every tenant like a criminal/ complete lack of joint up communication

Very frustrating experience if you are a tenant. We took out a one year tenancy. Once we agreed the tenancy the ‚systems‘ took over. Several different forms, none which seemed to correspond with each other as they came from different sources. Was sent from one Hamptons team to another so this required multiple unnecessary conversations. General tone in all communications assumes that every tenant is a criminal and needs to be intimidated. Within 2 weeks first problem occurred which took Hamptons 3 weeks to fix as they could not act on their own but basically were just a go between between us and the landlords who live abroad. At the end having checked out with all annual services having been performed (and reported) it then turns out that the deposit team does not speak to the property management team so they asked again for information that had already been provided. When I complained I got the classic reply ‚we are a different department’! Repayment of deposit being delayed unnecessarily. I have experience with other agents and Hamptons by far the worst. Hope I have never to deal with them again.

SB · 14 August 2023

Agent replied · 22 October 2024

Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.

5/5

Google

I would like to thank Oliver Brooks for all is his help, diligent work and excellent service. There are so many options in Clapham sifting through them to find the right one is incredibly difficult and time consuming, Oliver helped massively with this part of the process. He never pushed anything that I would not be satisfied with or totally convinced by. Without Oliver, I highly doubt I would've got the place I have secured...he's someone I'd highly recommend to others and happily worth with again.PositiveResponsiveness, Quality, Professionalism

Tobi · 9 December 2021

5/5

Trustpilot

Property Manager who manages

Often a property management service is at arms-length, with the "we'll get a contractor in" standard email response to any problem reported by the tenant. This PM leaves the owner to get to the bottom of an issue - what actually is/is not working? why? what's the root cause? What I value about Melanie Hudson is that she takes on the enquiry role to investigate and try to pinpoint the actual problem, and then organise a fitting solution. A property manager who manages - not just a pinger of emails!

Sara · 8 December 2021

5/5

Trustpilot

Excellent property management

I have let my property with Hamptons for over 4 years and have been very impressed with the service - from the early stages of listing it to property management. I have been particularly grateful to my property manager Melanie Hudson for acting on my behalf and dealing with any issues in a timely and sensitive manner. This was especially important throughout the pandemic and Melanie was always first to keep me updated with any developments and kept her colleagues fully informed as back up. I would have no hesitation in recommending Melanie and Hamptons for the highest level of customer service combined with trust and reliability.

Juliette · 7 December 2021

5/5

Trustpilot

Keeping it in the Family

This is specifically a review of the Property Services department run by the amazing Katie Tucker. It is easy to eulogise about the department that shows you round your dream home or letting but just as important is what happens next! I rented an apartment from Lettings (Stratford Upon Avon) and the team there led by the Hampton's Poster Girl Mrs Barnard are just the first leg of the relay. The last leg is run by the very dry Property Management Service! Well, no race is run until the last leg is complete and Katie Tucker is gold. Katie is professional, fastidious and responsive. Katie will reply to your concerns in a New York minute and she will follow up every time to see if the remedy actually worked. Hampton's MD proclaims that they are a family and families work together! Katie Tucker personifies the brand intent.

Chris · 30 November 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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