Trusted Agent profile · Lambeth
★★★★★
1,664 reviews across 2 platforms
27-31 The Pavement, Clapham, London, SW4 0JE, Lambeth, SW4 0JE
Hamptons's office in Lambeth, at 27-31 The Pavement, is rated 4.3 out of 5 across 1,664 reviews on two platforms, including 229 Google reviews rated 4.9.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
1/5
TrustpilotExtremely disappointing experience with Hamptons at Whyteleafe House
I rented my property through them and remained in contact throughout my tenancy, including during a prolonged and serious noise issue from a neighbouring flat. Despite repeated complaints over many months, communication was largely limited to messages being passed back and forth, with no clear ownership or meaningful resolution.
5/5
TrustpilotMade Moving Easy from Start to Finish
We recently worked with the Hamptons Earlsfield team to rent a house and I couldn't recommend them enough. Our agent Vita was extremely professional from start to finish, from responding promptly to emails and helping us patiently through the whole process. On moving house we met the rest of the team in the Earlsfield office and they were all so helpful in ensuring our move was as stress free as possible. I would reccomend the Hamptons team to anyone.
5/5
TrustpilotBrilliant service from Hamptons Godalming
I’ve just exchanged on a property and can thoroughly recommend Hamptons Godalming. Ross and Pippa were brilliant at managing viewings, responding to questions, and giving me regular updates. The team at Godalming were always available on the phone and were quick to respond giving me reassurance as a first time buyer that all the right things were happening at the right times.
Thank you for your feedback about Ross and Pippa, we look forward sharing your review with them.
1/5
TrustpilotHamptons consistently overcharges for…
Hamptons consistently overcharges for repairs when they manage your property.I have been a client of Hamptons for 3 years so I have had the opportunity to observe the pattern of behaviours when it comes to overcharging on various occasions. I have been into properties for over 10 years and use to do everything myself, so I know what things cost.When Hamptons send their plumber, it will cost you twice what a normal plumber will charge. For their roofer it is between 4 and 10 times the normal price. For me, the final straw was when they quoted me for 3 sashes windows that needed to be replaced. Not the whole frame, just the bottom sashes. Their quote came up to, all included, £ 12’089. I was so shocked by this price that I have asked my neighbour, who has similar job done to their window, for recommendation. Their tradesman quoted me, all included, £ 1920, for the same exact job. That is more than £ 10K overcharged!Hamptons regularly let dishonest tradesmen overcharged their clients because once the quote is higher than £ 1800, Hamptons can charge an extra 10% to “manage” the quote. That is on top of the 4% a month that I was already paying for management. In this example of the sashes that needed replacement, it would have generated over £1K net profit, directly in Hamptons pocket. I found it truly shocking. Obviously, I have terminated my contract with Hamptons as I don’t like to be taken for a ride. I just believe other people need to be aware of their practice.
4/5
GoogleRenting with Hamptons has been a good experience. In particular Anca, our property manager, has always been quick to respond and always quick to get any issues we have resolved promptly!
Hi Vaishali, we are delighted that you enlisted Hamptons Estate and Letting Agents Clapham and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
TrustpilotI Happy Landlord that lives in Australia.
I have been renting my property out in Windsor with Hamptons for over 18 years as I live in Australia. They have always been fantastic and make sure my house looks even better than when I lived it. Great at vetting tenants and keeping up to date with maintenance issues. They keep me happy and my tennant happy. Current property manager is Patryk who is great , very responsive and effective.
5/5
TrustpilotI would like to add more than 5 stars…
I would like to add more than 5 stars for Hanna Hornstein, a kind person is always available. With Hanna if I have a problem with my apartment, she always manages to solve it and find the solution. I've never met people like that and I'm happy for that it's right to write it. Thanks Hanna for everything
5/5
TrustpilotHamptons - 5 Stars!
Paul and the team at Hamptons are truly fantastic, particularly Jocelyn who is the Property Manager for my properties. If there was an option for 6 stars then they would get it. They have taken all of the stress out of letting out my flat as a first time landlord. The whole process has been incredibly clear throughout and the team are incredibly knowledgeable regarding all of the obligatory rules and regulations. Nothing is too much for them. I am incredibly happy with the service provided by Paul and his team and could not recommend them more highly.
1/5
Trustpilothorrible 5 year…
We have had a horrible 5 year experience of Hamptons. Moving to another agency, thankfully!They are awful. Treat renters terribly, as if you are lucky they allow you to stay in their placesI would not recommend them to my worst enemy!They initially tried to move us into a house that had not even been cleaned! Things went downhill from there!
5/5
TrustpilotVery Professional
We have worked with Hamptons, for many years and can say that without question they are a very professional company. Property Manager Harjeet Kaur is extremely helpful and has an excellent understanding of the relationships between Landlords, tenants and contractors suppyling services. It can be very difficult to keep eveyone happy at the same time, and this is made very much easier by Harjeets communication and attention to detail. We highly recommend Hamptons, Harjeet and the team.
5/5
TrustpilotFirst class service…
I've always found Mandy Dorta and the team exceptionally helpful and quick to act when needed. First class.
5/5
TrustpilotGreat experience with Hamptons
Firstly, quick response and assistance from Morgan to view the property was great. He helped us with timely updates and lady who supported in his absence was equally good. Then our experience with Property Manager Lucy has been excellent in fixing services issues we had when we moved in. I should not be missing out on 'Just Move In' team who helped setup necessary services for home. I am glad I found Hamptons and will come back to Hamptons for my future needs.
5/5
TrustpilotMax Barnes is always so responsive and responsible
Max Barnes is always so responsive and responsible - I never have to ask twice. Really appreciate all the support and care taken - specially as we live outside UK. It is very reassuring to know that Max and Hamptons takes such good care. We replaced a faulty oven and the coordination with the tenant was perfect. Thank you Max
5/5
Googlewe have rented an house trough them an amazing experience with hamptons, special thank to Marta Prodaniuk, she was excellent,she manage to help us in every situations.She is very kind, and she was always available over the phone or via email, we always had a quick response.She did her job with maximum efficiency ! I was very impressed with the service that her and Hamptons offered.
Thank you for leaving us a review. We are delighted to hear Marta has provided you with such an excellent service and are partially pleased to hear she was always available over the phone and offered you quick resolutions. Feedback of this nature is greatly appreciated and we look forward to making Marta and the team aware of your review. Thank you again.
5/5
GoogleWe recently moved into a property managed by Hamptons. From viewing the property to moving in, Giuseppe made sure our move was as smooth as possible. He kept us up-to-date on the status of our offer and the subsequent paperwork, and always responded promptly to our questions/queries, taking the time to provide us with detailed and relevant information. Thank you Giuseppe and the Hamptons Clapham team!
Thank you for leaving us a review. Customer service is very important to us and as such, it is wonderful to hear Giuseppe has had such a positive impact on your experience with us. It is especially great to hear he kept you up to date throughout and provided you with detailed and useful information. We take great pride in our people and look forward to sharing your review with the whole team. Thank you again.
5/5
TrustpilotI was helped by Danish Ashraf who works…
I was helped by Danish Ashraf who works for Hamptons to arrange the problems I had in my apartment.
5/5
GoogleThe sales team was amazing and went above and beyond to help me find exactly what I was looking for. Such a great experience.
We are thrilled to hear that our sales team provided you with a remarkable experience! Their dedication to finding the perfect solution for our customers is what sets us apart. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a great experience with Adam Fielden who helped us find our dream home and was very responsive and helpful throughout the process.
Thank you for your kind words! It makes us so happy to hear that you had a great experience with Adam. We strive to make the home search process as smooth and enjoyable as possible. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotTrevor Scott
Trevor is the best Property Manager I have been allocated.Trevor is courteous, honest, reliable, organised and efficient. He has always been readily available by phone and email and he takes responsibility for work allocated to him, even following up on my decisions when necessary and liaising with other parties on my behalf.Thank you for all your help and best wishes.
5/5
TrustpilotTop notch property manager
I would like to thank Hamptons team who took great care and excellent service of my property at Roehampton House since 2014-2022. Since then, I have gone through a couple of property managers which were all great but I would like to give a shout out to Minneaux Schandorf, the current property manager at Roehampton House whom we are very privilege to have known. We have not met personally but his service is above and beyond expectations. He has accorded me and my family with so much help and guidance during our move/transition. He seems like a very selfless person and needless to say, excellent in his job. With people like Minneaux and his team by your side , you will be in good hands either as tenant or landlord. Once again, thank you very much for such great service. Cheers!Stephanie AlbertoProperty owner
5/5
TrustpilotWe rented a property through Hamptons…
We rented a property through Hamptons who provided an exceptional service. When our landlord decided to sell the property, Hamptons went out of their way to find another property for us. I would particularly like to mention Sophie Winterson who managed to balance being professional along with patience, understanding and kindness. She went out of her way to ensure there was a smooth transition between houses, liaising with our old landlord and our new landlord - Sophie did this with positivity and cheerfulness. I cannot recommend Sophie, and the whole team at Hamptons, highly enough.
4/5
TrustpilotWe would be very happy to recommend…
We would be very happy to recommend Hamptons in Newbury to anyone looking to sell their property. The whole team have been a pleasure to deal with, in particular Kate who finally got us over the line to exchange. Every step of the process from valuation to viewings, we found the communication from everyone to be friendly & informative. We are thrilled with the outcome & really are very grateful for all their efforts in getting our home sold.
1/5
TrustpilotOffer accepted, paid deposit, then chose a higher offer on day of contract signing
We placed an offer for a property, which was accepted by the landlord and a holding deposit was paid.
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotFeedback on Hanna Horstein, property manager
Hanna has been an excellent property manager, coupling her keen attitude to care for others along with a problem-solving attitude that always leads to swift action. I’ve been liaising with Hanna for the last year or so and have had quite a few issues at my flat, which Hanna responded to very quickly and resolved effectively. She takes the time to listen to the issues, suggests any quick resolution based on her experience of similar issues and when it’s not in her hands, she escalates the issues appropriately. I also appreciate that she keeps me in the loop on the various steps when arranging any repairs and also takes the time to sympathise with the situation. It’s been evident that Hanna cares for the tenants and acts as their representative when speaking to landlords - an example of this was when she negotiated a compensation for me in response to some of the persistent issues at my flat.
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