Trusted Agent profile · Lambeth
★★★★★
1,664 reviews across 2 platforms
27-31 The Pavement, Clapham, London, SW4 0JE, Lambeth, SW4 0JE
Hamptons's office in Lambeth, at 27-31 The Pavement, is rated 4.3 out of 5 across 1,664 reviews on two platforms, including 229 Google reviews rated 4.9.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
GoogleWe have been using Hamptons estate agents to manage our property for over two years and have found their service excellent. Anca Ciobanu has been our manager and has always dealt with items needing fixing/attending to with swiftness and ease. She is a pleasure to speak with and it has made our life very easy
5/5
GoogleLauren from Hamptons, Clapham was fantastic at helping us find a solution after our end of tenancy clean was cancelled at the last minute. She ensured that a solution was found as quickly as possible and worked tirelessly to ensure our end of tenancy went as smoothly as possible. Would definitely recommend.
Thank you for taking the time to leave us a review James. We are so pleased to know that the team provided you with a high level of service!
4/5
TrustpilotI dealt with Amelia at the Windsor…
I dealt with Amelia at the Windsor office and had a great experience when we had to undergo some major changes before new tenants started. There was lots of communication, and relevant options for us to consider, and it was dealt with well. I did have to fight to get a few of the quotes down to an acceptable minimum, and I was also incorrectly refunded rent on two occasions, but otherwise the service was really good.
5/5
TrustpilotAppreciation to Danish Ashraf
I would like to express my appreciation for Danish Ashraf and the excellent support he provided throughout the process of replacing our washing machine.
Thank you for your fantastic review. We are pleased to hear that you were happy with the service you received. Our teams work hard to deliver the best possible experience for our clients, so it is always encouraging to receive such positive feedback. We greatly appreciate you taking the time to share your experience and will ensure your comments are passed on to the team. Thank you again for your support and for choosing Hamptons.
5/5
GoogleI bought as a first time buyer through Hamptons, working with Rory Bains. They were professional and on the ball. It wasn't the easiest of purchases and they managed difficult sellers expertly. There were/are a few hiccups post sale, but unlike other estate agents they have helped to follow up these queries. A breath of fresh air in the Estate Agent World! I couldn't recommend Rory enough, he was very good, friendly and went above and beyond 99% of estate agents. Thank you!!
Thank you for taking the time to leave us a review. Customer service is very important to us and we are delighted to received such fantastic feedback about the team in Clapham. We take great pride in offering the best service possible and are thrilled to read that Rory had such a positive impact on your experience with us, he is a fantastic ambassador and we look forward to making him aware of your review. Congratulations on your first purchase and thank you again!
5/5
GoogleI was buying an apartment through Hamptons and Ryan Harris was the agent selling the property. All buyers can be difficult and I doubt I am different in that regard. I had been a stress monkey due to my own buyers crazy behaviour. Through the many delays Ryan demonstrated patience, professionalism and a great sense of humour. If it wasn’t for Ryan’s deft handling of myself and the vendor I doubt I would have been able to successfully buy the property. I cant speak highly enough of Ryan and Hamptons.
Thank you so much for taking the time to leave us a review! Ryan is a superstar and we are so pleased to see that he provided you with a 5* service. I hope you are enjoying your new home and can now refer to yourself as a relaxed monkey! Thank you for choosing Hamptons!
5/5
TrustpilotApril Kane property manager
I have had a very positive experience working with April Kane as our Property Manager.
Thank you for taking the time to share your feedback. I am delighted to hear about your positive experience with April. It is wonderful to know that she has been professional, responsive and efficient throughout your tenancy, and that her communication and dedication to resolving issues promptly have made a positive difference. I will ensure that your comments are shared with April and her management team, as I am sure they will be pleased to receive such positive recognition of her efforts. Thank you again for your feedback.
5/5
GoogleOliver and Andrew were polite, efficient and responsive throughout, providing advice and being exceptionally quick to provide a selection of tenants from which we could choose. We have worked with Hamptons for a number of years and find them very good and helpful. On this occasion they have been outstanding.
Thank you for your review joanne. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotTia Gooden - outstanding and professional service
Hamptons' team makes it a great and efficient company. Special and extra thanks to Tia Gooden. As a portfolio manager she always demonstrated perfect skills, excellent service and attention to every detail. The most unique quality is in managing to always find a proper balance between interests of all sides involved, leaving everybody happy. Tia Gooden is highly recommended as a fantastic professional. Personally this made the experience with Hamptons an easy and enjoyable one.
5/5
TrustpilotWe have been very impressed at how…
We have been very impressed at how professional the approach has been when needing things fixed through Lockdown. We have had a number of Property Managers since starting our tenancy, Melanie Hudson is by far the best! She is personable, professional and highly efficient! A massive thanks is required and she's a pleasure to deal with. After having some horrible experiences with lettings companies and property managers, it is a breath of fresh air. :)
Thank you for leaving us a review, we are delighted to hear you had such a positive experience and look forward to sharing your feedback with Melanie and the team. Thank you again.
5/5
TrustpilotReliable, Professional, and willing to walk the extra mile.
Hamptons has helped us both in purchasing and managing our property. Their service is Professional. They are systematic, well structured and organized, yet accommodative and patient. They respond in good time and are always willing to be engaged with clients for other options to resolve problems. Willing to walk the extra mile to get results. Good management. We are deeply thankful to Victoria Beckett and her team of staff Grace, Anna, Molly and others who have all ably helped us to solve all our problems since 2021.
5/5
TrustpilotHelpful estate agents that went the extra mile
We dealt with Sharon James at Hamptons when we rented a property last month - she came across honest and down to earth. She was always punctual and organised when sorting out everything we needed from viewings to getting all the referencing checks sorted. When one of our checks failed, she went the extra mile to sort it out for us and so luckily we still got the rental property, when it seemed at one point like it was going to fall through. I'd recommend working with Sharon again.
5/5
TrustpilotProperty Management
Been very pleased with Property Management team at Hamptons. Danish Ashraf is very responsive and understands my requirements.
5/5
GoogleGreat company. I have worked with them recently. The moving process was smooth and clearly explained. They have also worked proactively in terms of contacting contractors and sorting any house related issues shall they occur.
Thank you for the positive review! We strive to make the moving process as smooth and stress-free as possible for our customers. It was a pleasure working with you and we will continue to be proactive in addressing any house-related issues. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotDishonest
Why was i told by a Hamptons agent in West Hampstead that Countrywide has nothing to do with Hamptons when they are apart of the group and it states on the Hamptons site at the bottom of the page (Hamptons is a trading name of Countrywide Estate Agents Limited) Hamptons Estates Limited is an agent and subsidiary of Countrywide Estate Agents Limited and even have the same registered office. Why was i told a mistruth by your agent?
5/5
TrustpilotVery responsive and helpful
Very responsive and helpful to us as tenants, which is really appreciated. Madeleine Turns has been an excellent property manager and has helped us to sort any enquiries or issues quickly. Thanks!
5/5
GoogleWe have been renting with Hamptons for just under a year. They are always so accommodating and super helpful. I previously rented with another local company who were terrible so it’s been a breath of fresh air this time round. Samantha is particularly helpful. Couldn’t recommend enough!
Thank you for taking the time to leave us a review Anya. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotDanish Ashraf is a class act
Danish Ashraf has single handedly transformed my experience of Hamptons.
Thank you for taking the time to leave such a fantastic review. We are delighted to hear about the positive difference Danish has made to your experience with Hamptons. Your comments perfectly reflect the qualities we value most in our Property Managers, and it is wonderful to know that his proactive approach, professionalism and commitment have provided you with such confidence and reassurance. Managing challenging situations is never easy, and it is especially pleasing to hear that Danish remained calm, professional and solution-focused throughout while working to achieve the best possible outcome for all parties. We're also glad that his sense of humour helped make even the more difficult situations a little easier to navigate. Your feedback is greatly appreciated, and I will ensure that your kind words are shared with Danish and his management team. I know he will be thrilled to receive such high praise. Thank you once again for your continued trust in Hamptons. We look forward to supporting you for many years to come.
5/5
GoogleAdam at Hamptons has been extremely helpful with our house search. He is very knowledgeable and proactive while taking our circumstances and wish list for a property into account. He also has provided invaluable advice on our house sale and purchase. Would definitely recommend his services.
Thank you for your kind words and recommendation! We are delighted to hear that Adam has been such an asset during your house search and sale. Our team at Hamptons takes pride in providing knowledgeable and proactive service tailored to our clients' needs. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotFriendly
Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.
Thank you for taking the time to leave this review. We are delighted to hear that you found our team friendly, helpful and professional, and that we were able to achieve a good result for you despite the challenging market conditions. Your feedback is greatly appreciated. We wish you all the very best for the future and thank you for choosing Hamptons.
1/5
TrustpilotAvoid like the plague
If you are considering hiring Hamptons to let and/or manage your property, I would strongly recommend you don't.
Thank you for taking the time to leave your review. Providing a high standard of customer service is extremely important to us, so we are naturally disappointed to read about your experience. We take all feedback seriously and would welcome the opportunity to look into your concerns in more detail and address the points you have raised. Please contact us at customercare@hamptons.co.uk with your details so that we can investigate thoroughly and respond appropriately. Thank you again for bringing this to our attention.
5/5
TrustpilotAn excellent company to rent a property with!
I’ve been renting a property with this firm since 2017 and recently having run into certain financial difficulties-this company negotiated a contract which would help me manage my finances and keep the landlord happy. The exemplary and very kind service was with Renewals Consultant Sara-Louise Wood. She took into account all sides of the negotiation and worked a suitable arrangement, very quickly, in order to remove any stress. I would definitely recommend renting with Hamptons, they are worth the money you pay, and although the three different contract renewal consultants I’ve dealt with were good, Sara-Louise has been the best. A great professional yet compassionate person.
5/5
GoogleThank you to Andrew Walker and his team for sorting out a new tenancy at speed during the festive period between Christmas and New Year. We’ve been Hamptons clients for more than a decade and have always found the Clapham branch to be responsive and professional.
Hi Edwin! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
5/5
GoogleA difficult sale in tough market conditions that took over 18 months from first listing to exchange. Things got moving when Adam Fielden took personal control and found a buyer.
Thank you for your feedback! We understand that the sale may have been challenging, but we're glad that our team, particularly Adam Fielden, was able to make it happen for you. Kind regards, Lucy, Customer Feedback and Support Team
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