Trusted Agent profile · Lambeth

Dexters Kennington reviews in Lambeth

4.4

★★★★★ Great

1,952 reviews across 2 platforms

323 Kennington Road, Kennington, SE11 4QE, Lambeth, SE11 4QE

Dexters's office in Lambeth, at 323 Kennington Road, is rated 4.4 out of 5 across 1,952 reviews on two platforms, including 308 Google reviews rated 4.9.

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4.9 / 5

308

Reviews on Google

This office

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1,644

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Lambeth office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent service with helping me…Kieran Chaplin is a hero!

Excellent service and impeccable attention to detail and service where I was truly treated like an individual.Highly ethical and a general pleasure to deal with. Special thanks to Kieran Chaplin.

Sophia · 31 December 2023

Agent replied · 31 October 2024

Dear Sophia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Petros has been very responsive and…

Petros has been very responsive and helpful during this time of me settling down into my new accomodation. I am grateful for his help.

Aayam · 2 May 2024

Agent replied · 31 October 2024

Dear Aayam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

I was looking for a home, Sally was the agent in charge of helping me. She was very informative and tended to my needs well.

Joshua · 13 April 2024

Agent replied · 9 November 2024

Dear Joshua, We really appreciate you taking the time to leave such lovely comments about Sally. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team

3/5

Trustpilot

I am a client of 2 Dexters branches

I am a client of 2 Dexters branches. One works very well because there is an individual who can take responsibility and get things done. 5 stars. At the other branch, I have no single contact and when I call the letting branch they say maintenance is not their responsibility (despite being the managers) and I am referred to the property management people (not sure where they are located ) but then still no single person takes responsibility. It can be a very trying experience finding someone who will actually do anything to help

Andrew · 12 November 2023

Agent replied · 31 October 2024

Dear Andrew D, Thank you for providing further information so that I can locate you on our system. I am sorry to read your review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma Chughtai, Customer Relations Team.

5/5

Trustpilot

Dexters Property Management

Dexters have been fully managing our property since August have done a great job. We, unfortunately, had a major leak that damaged the property all the way from the top floor to the lower ground floor, and this was just five days before the new corporate client was supposed to move in. The team too swift action to get the house ready for the tenant to live in while the longer term damage could be repaired. They even worked with our insurance company to process the claim. It has been a very stress free (despite the extent of the damage) and hands off experience for us. We are very pleased we handed over the management of our property to Dexters.

Deeti · 12 November 2023

Agent replied · 31 October 2024

Dear Deeti, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexters Kennington was amazing to work with, especially during pandemic. Nathan Salter was exquisitely helpful; understood what we were looking for right away and found a house for us in less than 3 weeks. Super efficient and responsive. I'd definitely recommend this agency and Nathan in person, to everyone.PositiveResponsiveness, Quality, Professionalism, Value

Begum · 10 November 2021

Agent replied · 9 November 2024

Dear Begum, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Have been shown multiple properties by Dexters Kennington - each time has been abject professionalism by all the team, the emails they send are focussed to what I described I was looking for on the first meeting I’ve had with them ( which is enormously appreciated considering you can get a huge amount of emails from other estate agents sometimes ). Many thanks especially to Nathan for the patience and answering multiple questions constantly . In all I cannot fault them , 5* isn’t enough

John · 10 November 2023

Agent replied · 9 November 2024

Dear John, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Kennington office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Google

WOULD NEVER USE AGAIN. 3 months after accepting my offer, their seller hadn't completed any paperwork and I had 0 communication from Dexters team about why this was or what was going on. This means that I'm at risk of losing my buyer, and mortgage rates are now getting higher and higher. Additionally, on the day of viewing the property after finding out that the seller had not done any paperwork, their staff called 10 mins before the appointment (at which point I was already there) saying there was an issue with their cars. When I suggested walking, getting a busy or an uber, the agent then told me the actual issue was that he didn't know where the keys to his property were. All this after I'd already travelled 40 mins to property and taken time off work. Could not recommend Dexters Kennington less. They only care about money, not about humans trying to buy a home to live in. They have terribly low communication and are also dishonest when they do communicate. AVOID AT ALL COSTS.

Liv · 10 November 2023

Agent replied · 9 November 2024

Dear Liv, I am concerned to read your comments. We are sorry your experience with the Kennington Office was not as expected. Kind regards, Asma Chughtai, Customer

5/5

Google

The Dexters Kennington team were certainly the right choice. In the early stages, Dominic gave me his time and was sensitive to the situation. He always listened, gave helpful advice, and was positive throughout. Once the house was on the market the rest of the team came into action. They were always considerate and professional. Special mention must be made of George who was my first port of call and, thankfully, was always there at the end of the phone. Some of the things that struck me the most during the process… the team ethos and work ethic, the welcome when you walk in, the gentle honest guidance and the fact that nothing was too much trouble. My thanks to all including Sandra who kept the lines of communication running smoothly.

Lynn · 10 November 2023

Agent replied · 9 November 2024

Dear Lynn, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Dominic & George, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexters is By far the best agents I’ve interacted with. They were so professional and Dominic had all the relevant information to hand at the viewing (which is rare with other agents). His communication was great; we were updated during the whole process and weren’t left wondering about our offer. Unlike many other agents, we never felt pressured to increase our offer beyond our means. We unfortunately didn’t get the house but really hope we have the opportunity to deal with Dexters again in the future.

Chloe · 10 November 2023

Agent replied · 9 November 2024

Dear Chloe, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Working with dexters makes my working…

Working with dexters makes my working environment really smooth and easy, they are always organised and on top of things, any issues or problems they always have a solution, also claire from management is always approachable and if there is anything we need or any support or guidance we need she will go over and beyond to help us, working closely along side management team colleagues like graziana, angelo and noura has really made my experience working with dexters great and enjoyable at times as they are always knowledgeable with every barrier we face with move ins, the whole team are great to work with.

Clean · 8 November 2023

Agent replied · 31 October 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Claire Gallagher- Doherty at Dexter's…

Claire Gallagher- Doherty at Dexter's is a property manager second to none. As well as providing an excellent service to me as a landlord, looking after my properties superbly, finding excellent tenants and responding swiftly and efficiently to any of my queries, she also goes the extra mile to look after my tenants too. In recent times, with the economic crisis affecting us all, she works tirelessly to ensure that both my tenants and I have the best service. I cannot recommend her highly enough.

Mike · 7 November 2023

Agent replied · 31 October 2024

Dear Mike, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Amazing service from Kennington

Amazing service from the team in Kennington; an especial shout out to Nathan and Dominic. Their skill and diplomacy is second to none, they followed though every day on my sale, all the way to completion. I couldn't have achieved this sale without them. Highly recommended.

Yaswu · 15 July 2022

Agent replied · 31 October 2024

Dear Yaswu, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

We needed to replace the tenants in our…

We needed to replace the tenants in our flat. Rhys Davies was fantastic in getting a good replacement in a difficult market. Friendly , cheerful and efficient he worked extremely hard on our behalf. We are so grateful. Sylvia Peile

Sylviapeilebtinternet.com · 30 March 2023

Agent replied · 31 October 2024

Dear Sylvia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Nadia was an absolute treat to work with! Positive, honest, and hardworking! 100% recommend Dexters Kennington in general

Saatchi · 11 August 2024

Agent replied · 9 November 2024

Dear Saatchi, Thank you for taking the time to leave a wonderful 5 star Google review. Nadia will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

I made the mistake of trusting Dexters…

I made the mistake of trusting Dexters again after an initial incident where pure profit over people made me wish I never encountered them, but I loved the look of a place being advertised and couldn't help but at least attempt to see if it was right for me. In the end not only was it a "bait and switch" the property being advertised was already off the market but I 1- got inedadted with irrelevant properties in my inbox 2- was stood up at a viewing that was scheduled and 3 had all of my communication preferences ignored. I won't fall again for the trickery and horrificly unprofessional conduct of Dexters again.

Tom · 4 November 2023

Agent replied · 31 October 2024

Dear Tom C, I am sorry to read your 1* review comments. I have passed them to our Sales Manager as we are keen to discuss this further with you and will be in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Very professional, great service

My recent experience with Dexters has been great thanks to Samantha Phillips who helped us with the tenant swap. Very professional, helpful and great communication. Thank you Samantha for your fantastic service!

Sylwia · 3 November 2023

Agent replied · 31 October 2024

Dear Sylwia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thanks to Donalina

I would like to give thanks to Donalina for her well organized and timely service when viewing, and showing continued kindness and support throughout the arduous maintenance issues. Thank you Dona.Kind regards, Jaesun

Jae · 10 October 2023

Agent replied · 31 October 2024

Dear Jae, We appreciate you taking the time to leave a great review regarding your experience with Donalina, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I have to say Nadia was super amazing

I have to say Nadia was super amazing, she helped us a lot, it felt like she truly cared and tried her absolute best! We couldn’t have done this without her! And are super grateful

Gili · 17 August 2023

Agent replied · 31 October 2024

Dear Gili, We really appreciate you taking the time to leave such lovely comments about Nadia. She will be so pleased to read your 5 star review. Please do not hesitate to contact the Dexters team in the future. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Completely ghosted by the agent…

Completely ghosted by an agent after we had already started looking at properties together. Tried to follow up via phone and email multiple times, no reply. A simple email saying „this property isn’t available anymore“ or whatever the reason might be is simply the professional thing to do, and it’s not hard. Will not be contacting them again for my next home search!

Ophelia · 27 September 2024

Agent replied · 31 October 2024

Dear Ophelia, I am sorry to read your 1* review comments. I have passed them to our Office Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations

5/5

Trustpilot

Thank you so much Sagar Patel for the help!!

I called yesterday to get help because I didn’t had hot water and Sagar Patel assisted me step by step throughout the whole process. He was the best!! Thank you so much Sagar

Marta · 4 October 2023

Agent replied · 31 October 2024

Dear Marta, Thank you for taking the time to leave a wonderful 5 star review. Sagar will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Nina Gallagher at Dexters did the sales…

Nina Gallagher at Dexters did the sales progressing on my sale and purchase and was excellent. I really felt she worked on my behalf. Nina was on the ball always courteous and polite and extremely efficient. She knows her stuff. Thank you Nina. I would recommend her highly.

Barbara · 12 May 2022

Agent replied · 31 October 2024

Dear Barbara, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

A 5 star service!

Dexters have looked after the management of our property for quite some years now, and I would like to take this opportunity to mention that in the past 12 months the attention to our needs and the management of our property has become a 5 star service. Our appointed property manager, George Bromage, is polite, helpful and efficient and ensures that all our needs and requests are taken care of in the best way possible way. I feel sure that our tenants are equally pleased with any dealings with him. His service is 5 Star!

Marilyn · 28 October 2023

Agent replied · 31 October 2024

Dear Marilyn, Thank you for taking the time to leave a lovely review regarding George. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Jadasa Andjadiumi (senior property…

Jadasa Andjadiumi (senior property manager at Dexters)- is absolutely amazing! She handled our apartment inspection in a professional and attentive manner and helped me address several issues that needed to be resolved for a while. She also responds to my emails the same day and makes all needed appointments quickly. On top of all that, she is super friendly and an absolute pleasure to speak to!!! I feel so grateful that I am able to contact Jadasa with any question or issue I may have.

Christina · 27 October 2023

Agent replied · 31 October 2024

Dear Christina, Thank you for taking the time to leave a lovely review regarding Jadasa. Kind regards, Asma Chughtai, Customer Relations Team

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