Trusted Agent profile · Lambeth
★★★★★
1,952 reviews across 2 platforms
323 Kennington Road, Kennington, SE11 4QE, Lambeth, SE11 4QE
Dexters's office in Lambeth, at 323 Kennington Road, is rated 4.4 out of 5 across 1,952 reviews on two platforms, including 308 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Dexters Kennington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotKhadija has been supporting me on a…
Khadija has been supporting me on a variety of matters with regard to the property management. She is very diligent, professional and helpful.
Dear Nick, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotDexters not responding to queries
My experience of renting with Dexters has been very poor. For the second time, I'm having to use the complaints procedure to escalate issues to their management team because my emails do not get responded to. I have been waiting for roughly 5 weeks now for someone to help me allocate the right fuse box for this flat, so that a smart metre can be installed. I have waiting for the same amount of time for the heater manuals to be sent to me, so I can set up the radiators correctly for the winter period. I chase up emails on roughly a weekly basis and occasionally I receive a reply (saying someone will look into it) but never answering my query. The most recent exchange I had was with a person who stopped responding all together. When I contacted somebody else to find out why that was, I was told the person has left the business and they would now be picking up my queries. It's been another two weeks without responses since then. I have voiced to Dexters several times that I am really frustrated about this situation but these emails have also been ignored.When I moved in to the property, I occasionally called the office in the hope to speed things along. I have stopped doing this, too, because my experience has been that the person I needed to speak to was never available, I then needed to explain my issues to several different people and any promise that I would receive a call back was never held. I have informed the landlord of this experience as well because I think it's important they are aware of the service their tenant is receiving from Dexters.
Dear P, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGraham Walker at Dexters Kennington was friendly, kind, and professional from the start to end of our house purchase. His knowledge of the area and pricing is great, and proved so useful in helping getting our purchase over the line. Would highly recommend him and would have no hesitation in using him in the future!
Dear Daniel, We greatly appreciate you putting aside the time to submit a review about our Kennington Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleThe charming Graham at Dexters handled my sale and it was a very attentive, friendly and thorough process. There were challenges to the sale of my particular property following issues that came out of the survey, but it was all managed with incredible patience and care by Graham and his team, getting the sale over the line. Recommend..
Dear James, We appreciate you taking the time to submit your review regarding the service you received from our Kennington. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotManagerial solutions
Annie always answer promptly with an excellent rapport.Annie presents solutions and manage the expectations very well.I am happy to recommend Annie as property manager - it is a peace of mind!
Dear Ernani, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleNadia went out of her way to get us to view a really wonderful flat. Thank you Nadia
Dear Ava, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotAlistair Maclean was an absolute…
Alistair Maclean was an absolute pleasure to deal with and made my job much easier.Wish all companies could have someone like Alistair. Thank you Alistair
Dear Kholelwa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotSupportive staff
Malachi Murray always responds to our emails quickly and efficiently. We have received great support.
5/5
TrustpilotI spoke to Donna today regarding her…
I spoke to Donna today regarding her email to us, she explained everything and I understood..she is very helpful and talked to me very polite. Thank you so much for Donna..
Dear Rosie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleHarry was very helpful and patient with all my questions and chasing. Always on the end of the phone when needed.
Dear Rosalind, Thank you for taking the time to leave a wonderful 5 star Google review. Harry will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotIdris has been resourceful and…
Idris has been resourceful and enthusiastic in negotiating the best boiler model and price, then overseeing its installation. Thank you it’s been a pleasure working with you. .
Dear Luke, Thank you for taking the time to leave a lovely review regarding Idris. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThanks for the professional service…
Thanks for the professional service provided by Rai Gega, Tenanct Manager, for helping me with the tenancy change progress!
1/5
TrustpilotAs a landlord- Avoid
As a landlord, it has been a horrible experience. In return for charging a 13% commission- tenants get to not pay rent, steal white goods from the property, inspection reports are not done and there is a general lack of care or responsiveness. We were told we need to: chase the tenant, lodge a police report, go to small claims…. All on the landlord. Dexters had arranged a floor to be replaced in the previous tenancy, work was dodgy and then we were asked to pay for the cost to replace again… I asked dexters to chase up with their appointed contractor….. nope - it was up to us to go to our insurer? Or pay again. Avoid.
Dear Ajay, Thank you for your review although I am disappointed to hear your experience with Dexters has not been what we would have hoped for. Feedback is really important to us and we are keen to discuss your concerns, however, I am unable to find your details on our database. Please could you kindly email me at customerrelations@dexters.co.uk and we will then look into this for you. Kind regards, Asma Chughtai, Customer Relations
5/5
TrustpilotElizabeth Tavener-Parkhurst has been…
Elizabeth Tavener-Parkhurst has been helpful and kind during my check-out process. She has refunded my overpaid rent and is chasing my deposit. Hopefully everything will go smoothly. 5 stars for her.
We really appreciate you taking the time to leave such lovely comments about Elizabeth. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotHorrible experience
I never put review but I want to put this time of my experience to be a good red light for other people don’t rent their property with this agency At the first they found me a horrible tenant as she was a single mum and in the end destroyed everything which gas cooker washing machine dishwasher beds sofa dining table and chairs and also decorations from kitchen till bedrooms and bathroom Got solicitor to rid of them from my home The agency gave me this solicitor from their company which delayed my court hearing 2 months because of the lack of this agency information they supposed to send them all to solicitor on time but they didn’t Didn’t get any support from them because they supported tenant more than me as I paid them £150 every month for all the things I asked but they’ve never done anything correct as I asked for. In the end I asked about deposit which they should discuss with me about that and I found they give deposit back to tenant which I told them I am not happy to give all the deposit back to tenant because she didn’t pay the last rent also, Please do not trust this agency. They just use landlords for their business without help and support
Dear Bahar, I am sorry to read your 1 star review. I am concerned to read your comments and I understand we are in contact with you currently to resolve the issues. Please do not hesitate to contact us at customerrelations@dexters.co.uk moving forward. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotKirlon Sanchez @ Dexters
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
TrustpilotGreat experience
I have been renting from Dexters for several years, and during that time Natasha Bedenik has been brilliant, always helpful and kind. Natasha is a real pleasure to deal with!
Dear Jeremy, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAfter dealing with other letting…
After dealing with other letting agents, it was a breath of fresh air to speak to someone, Myra Mettam, who not only could answer my questions fully, but in doing so, also covered the answers to my next three or four points.It has left me , as a landlord, confident in letting through Dexters, that I will not be falling foul of the seemingly endless new rules and regulations that I could be penalised for breaking
Dear Harry, Thank you for taking the time to leave a wonderful 5* Google review. Myra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWould not recommend to non full-time landlords
I paid the highest level of management fees as a landlord at 18%. However, they hardly managed anything, especially refused to fix a leak just because it was coming from upstairs. Can't reconcile the fact that a leak in my flat is outside of their management responsibilities given how much they were charging, and dealing with them ended up wasting a lot of my time on a problem I had to fix myself in the end.After I wrote this view they called to clarify that this was under the responsibility of a block management company since the flat I was renting out was a part of a Victorian conversion. This was not communicated at any point during the process.They also communicated the wrong leaving date, overcharged the tenant, gave keys to my new tenant when the old tenant had NOT moved out, and afterward did not fix the problem until I wrote this review.In terms of general experience throughout the 1+ year, I've had about 5 different contacts. Admittedly some were more competent than others but none had any accountability. I would not recommend Dexters to landlords who do not have property rental as their main job. Overall I felt that I was sold a service that was not satisfactory.
I am sorry to read your 1 star review. I understand Charlie Moorhouse has tried to contact you to discuss this further. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDonalina was friendly and respectful…
Donalina was friendly and respectful during the recent flat inspection. Enquired if there were any issues she could communicate to the management team for fixing. Overall a great customer experience.
Dear Ricky, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair Maclean was very helpful and…
Alistair Maclean was very helpful and quick in responding to correspondence- thank you!
Dear Sarah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma
5/5
TrustpilotBest agency in london
Best agency in london , Fabio was helpful and professional
Dear Israa, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
TrustpilotPetros is an excellent property manager!
I had a really good experience meeting with Petros for our recent inspection. He was friendly and smiling the entire time, which instantly put me at ease. He took the time to thoroughly explain everything and patiently addressed any concerns or issues I had. It's refreshing to have a property manager who is so approachable and genuinely cares about the tenants.
Dear Vicky, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotWe felt extremely well looked after…
We felt extremely well looked after throughout the process. Sonia was very knowledgeable and professional throughout as were all the staff we dealt with. Very happy we chose them. Found the right tenant within a few days.
Dear Angela, Thank you for your kind comments regarding Sonia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dexters Kennington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
