Trusted Agent profile · Lambeth

Andrews Streatham reviews in Lambeth

4.9

★★★★★ Excellent

2,314 reviews across 2 platforms

20 Streatham High Road, Streatham, London, SW16 1DB, Lambeth, SW16 1DB

Andrews's office in Lambeth, at 20 Streatham High Road, is rated 4.9 out of 5 across 2,314 reviews on two platforms, including 300 Google reviews rated 4.9.

Google logo

4.9 / 5

300

Reviews on Google

This office

Trustpilot logo

2,014

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Lambeth office, from every platform, shown as written. First names only.

5/5

Trustpilot

Highly recommended Rebecca Newbrook

I am writing to highly recommend Rebecca Newbrook for her exceptional professionalism and communication skills. Throughout our interactions with her at Andrews, Rebecca has consistently demonstrated reliability and offered a truly helpful service Rebecca's attention to detail and dedication to providing support have been invaluable to our team. Her clear and effective communication style has made working with her a seamless and efficient experience. I have been consistently impressed by her commitment to delivering high-quality service

Dominique · 19 November 2024

Agent replied · 23 December 2024

Thank you, Dominique, for your kind words about Rebecca. We're so pleased to hear about your positive experience and her exceptional service. Your feedback is greatly appreciated! Best wishes, Jake

5/5

Trustpilot

Highly Recommended...

Highly Recommended...Shout out to Emma Mussert who was an absolute star. It's great to deal with somebody who goes out of their way to 'own' issues and ensure a resolution. We all know the frustration of dealing with solicitors who don't tend to talk to each other but rely upon slow communication instead Emma constantly went out of her way to push the parties and was a great help.Bonus that she is friendly too!Would use Andrews again.

Colin · 4 November 2024

Agent replied · 23 December 2024

Thank you, Colin! We're thrilled to hear about your positive experience with Emma. Your kind words mean a lot to us, and we're glad she could assist you so effectively. Best wishes , Lisa

5/5

Trustpilot

Great experience as first time buyers

We bought our first home through Andrews (Streatham branch) and had a great experience from start to finish. Drew was excellent - he communicated everything very clearly to us and guided us through the process which as first time buyers we were incredibly grateful for. He was also prompt and efficient when liaising with the other agencies involved in order to get the sale through. Would 100% recommend Andrews to others and would use them in the future if we ever decide to move again. Thank you!

Lauren · 5 September 2024

Agent replied · 23 October 2024

Hi Lauren, thank you so much for the review. It's great to hear that Drew helped guide you through the process as first time buyers and make it a positive experience. Enjoy your new home!

5/5

Trustpilot

Excellent service from Shamiya!

My viewing was memorable, largely due to the friendly, enthusiastic and knowledgeable young lady, Shamiya who showed me around. Shamiya happily listened to my moans about how difficult and stressful it has been trying to find a new home, she seemed genuinely caring & empathetic around my current circumstances and seemed really quite happy that I appeared pleased the home seemed really suitable for myself and my son. I feel Shamiya has been an excellent representative for the company, showing her passion and genuine caring nature toward me as a client.I think this young lady will serve this company well and I wish her much luck for her future career...Please give her a pay rise! We need more young people with this positive and enthusiastic attitude in this world. Thank you Shamiya.

Samantha · 27 August 2024

Agent replied · 23 October 2024

Thank you, Samantha, for your kind words about Shamiya. We're thrilled to hear she made your viewing experience memorable and positive. We'll be sure to pass along your praise to her. Best wishes in finding your new home!

5/5

Google

Richard Blewitt was very helpful. I called Andrews, as was looking for a place to rent. I spoke to Richard who immediately put my mind at ease with his friendly yet professional attitude. He was knowledgable and ran me through the registration process, and whilst I was still on the phone to him he sent the time and date for viewing a property I was interested in. He made the entire process straightforward and effortless. Thank you.

Aldalin · 10 October 2024

Agent replied · 24 October 2024

Thank you, Aldalin! We're thrilled to hear about your positive experience with Richard. Your kind words affirm our commitment to providing excellent service.

5/5

Trustpilot

All-round Excellent Service

Respond to emails and telephone calls quickly. Always professional and polite. Listen carefully to customer needs and circumstances. Show empathy and respect. Joe, Becca, Julie and Jenna in particular, are all key people who made our experience seamless, instilled confidence and we felt reassured at every step. Thank you all.

FRANCIS · 23 September 2026

Agent replied · 10 October 2026

Dear Francis, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Joe, Becca, Julie, and Jenna. Your kind words and perfect rating inspire us to continue delivering exceptional service. We look forward to welcoming you again. Best wishes , Lisa

5/5

Trustpilot

Amazing and professional

I really don’t know where to start. Kish was fantastic from the beginning until the end of my selling process.I originally thought his fees were too high but he assured me he would put the work in, to earn the money and I 100% agree that he did and I would’ve actually paid him a lot more. He was worth his weight in gold. Selling a house is stressful enough but Kish and his team went way above and beyond their roles to make it as stress free as possible. I’d never sold a property before so kept asking silly questions and Kish was always more than happy to help explain it all to me (sometimes more than once), until I completely understood. My solicitor pushed back on alot of things and asked me for things that I’d never heard of but Kish helped me work my way through the legal jargon and got me across the line on many occasions. The entire team were super professional and efficient and had great knowledge of the entire process (including the solicitors roles). If Kish ever did take a well deserved day off he would make sure that one of his colleagues were up to date with my case and they would email me to let me know they were on hand ready for anything I needed.In summary, I really can’t express how good Kish and his team were for my selling process. So if you’d like a seamless sale (or buying I’m guessing) then I would highly recommend booking through Kish/Andrew’s!

Nicola · 12 August 2024

Agent replied · 23 October 2024

Thank you, Nicola! We're thrilled to hear about your positive experience with Kish and our team. Your kind words and recommendation mean a lot to us. We're glad we could make your selling process smooth and stress-free.

5/5

Trustpilot

Viewing with Shamiya

I recently had the pleasure of viewing a property with Shamiya, and I must say, the experience was outstanding from start to finish. Shamiya's professionalism, attention to detail, and genuine enthusiasm made the entire process smooth and enjoyable.From the moment we met, Shamiya was welcoming and approachable, making me feel comfortable as she guided me through the property. She was incredibly knowledgeable about the property and the area, answering all my questions with ease and providing valuable insights that helped me envision how the space could work for me.What stood out the most was Shamiya's dedication to understanding my needs and preferences. She took the time to listen to what I was looking for and highlighted features of the property that aligned with my criteria. Her personalized approach made me feel like more than just another client, and I truly appreciated her efforts in ensuring the property was a perfect fit.Overall, Shamiya exceeded my expectations in every way. Her expertise and friendly demeanor made this one of the best viewing experiences I've had. I would highly recommend her to anyone looking for a property, you're in great hands with Shamiya!Thank you, Shamiya, for making this process so enjoyable.

Jerone · 12 August 2024

Agent replied · 23 October 2024

Thank you, Jerone & Ikran, for your kind words! We're thrilled to hear about your positive experience with Shamiya. Your feedback is greatly appreciated, and we'll be sure to share it with her.

5/5

Trustpilot

We at HomeCert Ltd have had the…

We at HomeCert Ltd have had the pleasure of working with Louise at Andrews Property Management for quite some time now, and we cannot speak highly enough of her professionalism and dedication. Our team, specialising in electrical, gas, and plumbing services, has collaborated with many property managers over the years, but Louise stands out for several reasons.Louise is exceptionally organised and ensures that every job runs smoothly. Her clear communication and attention to detail make our work much more efficient and enjoyable. She always provides us with the necessary information upfront, which helps us prepare adequately and deliver our services to the highest standard.What truly sets Louise apart is her commitment to both her clients and the teams she works with. She understands the importance of timely interventions and maintenance, always coordinating schedules to minimise inconvenience for tenants and owners alike. Her proactive approach ensures that issues are addressed promptly, preventing minor problems from escalating.Moreover, Louise's friendly and approachable demeanour makes her a joy to work with. She values the expertise and input of her partners, fostering a collaborative environment that benefits everyone involved. Her reliability and integrity have made her a trusted partner of HomeCert Ltd, and we look forward to continuing our successful collaboration.In summary, Louise is a stellar professional whose dedication and expertise significantly enhance the efficiency and effectiveness of Andrews Property Management. We highly recommend her to anyone seeking top-notch property management services.

HomeCert · 22 July 2024

Agent replied · 23 October 2024

What an amazing review! We know that Louise will certainly appreciate the high praise indeed. We know she takes great pride in her work so it's brilliant to see that pride and effort recognised. Thanks again, Rhys

5/5

Trustpilot

Michael & Andrews, the right place to rent

Michael was extremely helpful, kind, attentive and positive during the whole process of renting. He made sure that everything was fine for us, working in our times and in our well being. I cannot be thankful enough for all what he did: his availability at answering the calls, doing the viewings for the property in our available times, speaking with tenants and Landlord to make it possible. We knew it was the right place for us from the moment he answered the phone and started talking.

Kelly · 22 July 2024

Agent replied · 23 October 2024

Hi Kelly, thanks for the five star review. It's brilliant to see that Michael was so helpful to you, from viewing all the way through. We hope you settle in to your new home! Thanks, Rhys

5/5

Trustpilot

Great experience working with Karolina and Andrew’s.

Working with Karolina was an excellent experience. She is organized, immediately responsive and highly professional in all

Rory · 4 June 2026

Agent replied · 24 June 2026

Hi Rory, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Karolina. Your recommendation means a lot to us. We look forward to assisting you again in the future. Best regards, Andrews Head Office

5/5

Trustpilot

Goes the extra mile to help

Rana is one of the most professional agents I have met; she has been fast to respond to all my (many!) queries and anything that she didn’t know she went the extra mile to find out for me. She’s been helpful throughout the process so far, which can be complicated and stressful, but I have confidence that the process would be as smooth as possible with Andrews given my dealings with them so far.

Emily · 22 October 2024

Agent replied · 23 December 2024

Thank you, Emily! We're thrilled to hear about your positive experience with Rana. Your confidence in our service means a lot to us. Best wishes , Lisa

5/5

Trustpilot

Andrews - extremely professional service

Andrews have been really proactive in helping to match me with the right property to buy and, unlike some other local estate agents, regularly sent me suitable property details. Sophia Robinson, in particular, understood exactly what I was looking for and kept me informed with regular updates once I had submitted an offer. I viewed properties with 9 different estate agents in the area, and ended up buying with Andrews. I would 100% recommend Sophia, and Andrews, to anyone who is looking to buy a property in this area; very professional, very efficient and really friendly.

Ms · 11 July 2024

Agent replied · 23 October 2024

Thank you for the five star review. Amazing to see that Sophia and the team listened to your needs before letting you know of properties that we thought would be suitable. We are so pleased you've managed to find your next home with us! Thanks again, Rhys

5/5

Trustpilot

Awesome customer care

Andrew's has been our partner in our journey to finally acquire our first home. From the start of the process up to us having our completion date they have been very helpful every step of the way. Sophia and Zak both have been very accommodating and kept things in order and made sure that we understood all the important details. Thanks to Keith as well who was constantly following things up nearing contract exchange and making sure that both parties come up with a mutually beneficial completion date. Thanks everyone

Jason · 3 July 2024

Agent replied · 23 October 2024

Hi Jason, thank you so much for sharing your experience with us. Great to see Sophia and Zak have been so helpful to you and kept everything ticking along. Thanks again, Rhys

5/5

Trustpilot

I just wanted to say a big thank you to…

I just wanted to say a big thank you to Ella and Shannon for helping me start my new journey!

AlexisA · 5 May 2026

Agent replied · 28 May 2026

Dear Alexis , Thank you for your wonderful feedback! We're thrilled to hear that Ella and Shannon made your experience smooth and enjoyable. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Enjoy your new journey! Best wishes , Lisa

5/5

Trustpilot

The staff was so friendly very kind

The staff was so friendly very kind, caring and so helpful. Maria was very kind always smilling and ready to help . Ed was very kind too and very helpful,he helped me with references application form was very patience also came to help me with my key for my new flat as couldn't opened it . Mikesh i spoke on phone was very kind too and very helpful. Thank you very much for have such a great team to help with renting .Kind regardsPadmini Paumben

Padmini · 2 July 2024

Agent replied · 23 October 2024

Thank you so much for taking the time to leave us a review. Great to see that Ed and Maria have been so helpful to you. We know Mikesh will also appreciate you acknowledging his efforts. Thanks again, Rhys

5/5

Trustpilot

Our agent was Lisa's Bird Parsons.

Our agent was Lisa's Bird Parsons.Who is very friendly polite efficient and knowledgeable. She certainly had her work cut, as our sale in the end involved 3 properties.Luckily we chose our own very efficient solicitor, who is brilliant. Sadly our buyers used one of your recommendations, who was absolutely hopeless, and what should have taken 8-10 wks took almost 6 months.Lisa twice as much to sort because of this. But remained brilliant throughout.

Penny · 10 October 2024

Agent replied · 23 October 2024

Thank you, Penny! For your kind words about Lisa. We're glad she could assist you effectively despite the challenges. We appreciate your feedback and will review our recommended solicitor list to ensure better experiences in the future. Best wishes, Jake

5/5

Trustpilot

Fantastic experience with lovely people

I had a fantastic experience with Andrews.I own a property company but did not have the time to show some of my tenants around. Even though I wasn't looking for full-time management.They were more than happy to see to my needs and show tenants around for me. I tried every other agency in the area and they were not interested. I had a terrible discovery that my previous tenant had left the house in a bad way leaving terrible things including cat feaces on the floor. I had to postpone everything for a few weeks whilst renovating. Hayley and Jasmine were absolutely fantastic. I was so stressed and they were extremely emphatic towards my situation, giving me various options and reassuring me it was going to be okay. I really needed this as it all came at a really inconvenient time and they supported me through it. Thankyou guys!! Xx

Bradley · 7 June 2024

Agent replied · 23 October 2024

Hi Bradley, thank you for taking the time to leave us a review. We really appreciate the detailed feedback and it's pleasing to see that the team have been on hand to help you out when needed, providing you with a positive experience. Thanks again, Rhys

4/5

Trustpilot

So far it's been a good experience

So far it's been a good experience, they have been communicating with me from the time I applied for the house to now, called me today to find out if I could make it to the viewing, though I wasn't around but my husband was able to make it, hopefully it's going to be a great relationship from here onwards.

Customer · 22 June 2026

Agent replied · 23 October 2024

Thank you for your feedback! We're delighted to hear about your positive experience with Rebekah and our team. We look forward to continuing to provide excellent service and building a great relationship with you. If you need any further assistance, feel free to reach out. Best wishes , Lisa

5/5

Trustpilot

An amazing team

An amazing team, Harpindar was very helpful and communicated everything thoroughly! Definitely someone i would recommend to others!!!

Louisa · 6 May 2026

Agent replied · 28 May 2026

Dear Louisa , thank you for your wonderful review! We're thrilled to hear about your positive experience with Harpindar and our team. Your recommendation means a lot to us. We look forward to serving you again in the future! Best wishes , Lisa

5/5

Trustpilot

I have rented through Andrew's for 12…

Review on behalf of my father.I have rented through Andrew's for 12 years and have always found them to be very professional but also helpful.Communication has always been good. I have just left a property managed by them and Jenny Jones especially has been incredibly helpful and supportive while I navigated my move from Didcot to Wales. it had been a stressful process and Jenny was exceptionally helpful during this time.Should I need to I would definitely use Andrews again and would definitely recommend them.

Kelly · 9 May 2024

Agent replied · 23 October 2024

Hi Kelly, thank you for your five star review, fantastic to see you had a great experience with us and stuck with us for 12 years! I am so glad to see Jenny has been so helpful during this time and thank you for the recommendation too. All the best, Laura.

1/5

Trustpilot

Bethany Emberton unprofessional as no comms

Bethany Emberton, has no communication skills, did not follow up on a complaint of wrong information on fees, during the query transaction or afterwards. I sold 6 weeks ago and still been ignored! Even the solicitor agreed it’s not the first time, this has happened. Firstly Andrew’s say it’s £3000 to buy and sell your home! They get conveyance to send email, which shows a page with £3000What they don’t do is put at the top this is a 3 page document with additional fees below. When I had a call requesting for search fees, of £369 I reply but I was told this was included in the £3000Reply from the conveyancer would be deducted. So I expected to pay £3000 less £369 We then discovered searches were not required. Which was great expected the £369 to be deducted from the £3000 (Still to receive £25 deposit back) When solicitors fees bill arrived, I asked why it was not £3000 less the search fee, the solicitor said your not the only one caught out! We have also complained as their email is not transparent with what they say you pay, £3000 to buy and sell. When I complained to Bethany she said it was in the emails. I explained I was verbally told it would be deducted from the fees of £3000She claimed they would need to check recorded messages. I heard nothing so called Bethany again. She advised the IT department would have to do this, back from the start! I emailed to explain the approximate time, but she said their legal manager needed to look into this! Dispite my email with a deadline I had nothing back from Bethany or her legal manager!! Shameful treatment, not transparent with costs, and I hear they keep about £500 of the £3000 for themselves!

Julie · 7 May 2024

Agent replied · 23 October 2024

Hi Julie, thank you for taking the time to write us a review. Sorry you felt the need to leave a one star rating. We take all reviews seriously, especially when it looks as if we can improve our experience. In your case we have already flagged your comments to the relevant partners and staff members that handle our conveyancing arm. They are already investigating into the matter, however in the meantime any further information you'd be able to provide to us in order to aid their investigation would be appreciated. Please contact myself (Rhys) at RMessenger@Andrewsonline.co.uk, many thanks.

5/5

Google

I am thankful to Andrew's Streatham team for making it possible for me to own a beautiful house. They know what to expect and before I could think about it, they reached out to me to guide. Andrew aka Drew from Andrews is the heart of this team and a very mature gentleman. Without his guidance to Junior and equally me, I would not have been able to manage the purchase of a chain property so seamlessly. Thank you Andrew, Junior and Team. Vidhi

Vidhi · 27 April 2024

Agent replied · 24 October 2024

Hi Vidhi, what a fantastic review. We are so pleased you are delighted with your new home and that the team in Streatham were on hand to help you out with everything you needed each step of the way. Thanks again for sharing your experience, we know Drew and the team really appreciate it, Rhys

4/5

Trustpilot

From Happy Customers…

Thank you Gurmit for all your support and advice over the past year. It’s always a pleasure to speak to any member of team and know that the matter will be dealt with fairly and honestly.

Peter · 22 November 2025

Agent replied · 26 November 2025

Dear Peter, thank you for your kind words and feedback. We're thrilled to hear about your positive experience with Gurmit and our team. Your satisfaction is our priority. Wishing you a wonderful Christmas! Best regards, Andrews Head Office

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Andrews's Google reviews

Questions about Andrews Streatham

How many reviews does Andrews Streatham have?

Andrews's Lambeth office has 2,314 reviews across two platforms: 300 on Google, 2,014 on Trustpilot (across the whole business).

What is Andrews Streatham's rating?

Andrews Streatham is rated 4.9 out of 5 across all 2,314 reviews, and 4.9 out of 5 on Google from 300 reviews.

Where is Andrews's Lambeth office?

Andrews Streatham, 20 Streatham High Road, Streatham, London, SW16 1DB, Lambeth, SW16 1DB.

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