Trusted Agent profile · Lambeth

Andrews Streatham reviews in Lambeth

4.9

★★★★★ Excellent

2,346 reviews across 2 platforms

20 Streatham High Road, Streatham, London, SW16 1DB, Lambeth, SW16 1DB

Part of Andrews, see every office.

Andrews's office in Lambeth, at 20 Streatham High Road, is rated 4.9 out of 5 across 2,346 reviews on two platforms, including 330 Google reviews rated 4.9.

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4.9 / 5

330

Reviews on Google

This office

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2,016

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Lambeth office, from every platform, shown as written. First names only.

5/5

Google

I had a great phone conversation with Rodrigo from the lettings team after being referred by Darius in sales regarding my property search. Rodrigo took the time to really listen and understand my exact requirements. I’m confident that, with his help, I’ll find exactly what I’m looking for.

Tiffany · 11 October 2025

Agent replied · 11 October 2026

Hi Tiffany, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rodrigo and Darius. Our team is dedicated to helping you find the perfect property. If you need any further assistance, feel free to reach out. Best wishes , Lisa

5/5

Google

As a first time buyer I knew very little about the mortgage and buying procedure. I'd had brief conversations with other, independent advisors, but decided to go with Adam after speaking with him as he stood out having a genuine interest in ensuring I had a good experience. I'm pleased that I did - Adam went above and beyond to ensure that I was supported throughout the process, taking the time to answer any questions I had. I came across a couple of issues, but he was able to offer advice and guidance through these. He was professional and friendly throughout. I would recommend Adam to anyone looking for mortgage advice and would hope to work with him again in the future.

Ellie · 25 October 2023

2/5

Trustpilot

Nothing like the experience the rating makes it seem.

We've had our flat listed with a competitor for a while and were keen to get it moving.We had a good meeting with the agent here, he was friendly, knowledgeable and slick, and we said we'd be happy to co-list with them. He tried to pressure us into dropping the asking price to 'attract more viewers with the hope of getting up to what we're after'. I hate this tactic, and don't buy it for a second. He was hoping for a quick sale and to apply pressure when we get a lowball offer. This was the first warning sign. I said no, in writing, confirmed we'd be happy to co-list. I got a contract sent across to me with the price he pushed for and sole listing terms. The following day after this was sent I got 4 reminders before 10am. And he chased me a lot during the working day.I also had a call from the legal team, which again I was pressed to use because it makes the communication threads easier for the agent and solicitor. They gave us a quote twice what we got elsewhere, which they instantly dropped when I said I was getting other quotes. This annoyed me too. I then wrote to our agent and explained I was frustrated. Everything I'd written hadn't been taken into account, and the legal team essentially tried to rip us off. This is exactly what I got back (copied and pasted): Good to know the interest is starting to pick up. Not a problem about missing the calls, appreciate you have a schedule. We do not co list with other agents, the risk involved for you is higher as you may have to pay two estate agency fees so wouldn't advise. Of course would still like to support you in the sale so do let me know if you plan to switch agents. Also unfortunate the experience you have had with the legal team, they will try to be competitive in price where they can hence the discount offered.---No apology. No acknowledgement that he missed the only two things in an email. First time he's said they don't co-list, despite it being the fourth time I'd mentioned it. Doubled down on the idea the legal team should be rinsing us if they get the chance. This is not the service I expected after the reviews here.

MR · 4 September 2024

Agent replied · 23 October 2024

Thank you for your feedback, and we sincerely apologize for the experience you have had. We take all feedback very seriously. All your comments have been noted and will be fully investigated. We will look into our processes and learn from this to ensure that are providing an excellent customer experience - which is vitally important to us at Andrews Property Group. Thank you for taking the time to provide your valuable feedback.

5/5

Google

I have been spoken recently with Richard and I need to say that he has been the nicer person that I spoke with in an agency. Richard tried to understand the situation to give me advice on how to proceed and no one will have the time and patience to do it as him. So, if someone need to speak with an agent, please contact Richard to get a better experience.

Hassan · 16 January 2025

Agent replied · 23 January 2025

Thank you, Hassan for your wonderful feedback! We're thrilled to hear about your positive experience with Richard. We'll be sure to pass on your kind words to him. If you need any further assistance, feel free to reach out. Best wishes , Lisa

5/5

Trustpilot

Molly Bentham

Molly Bentham from Andrews has been my contact through redecoration and re-letting my studio flat. My experience has been professional and relatively stress-free! From advertising to tenant move-in, on a 'let-only' agreement has taken 2 weeks! Very happy customer, thank you Molly :-)

Suzi · 5 February 2024

Agent replied · 23 October 2024

Hi Suzi, fantastic to see that Molly has been on hand to help you sort your property management needs, from helping you in organising the decorating of your flat through to finding a fabulous new tenant for you. Thanks again for the review, Rhys

4/5

Google

This agent has been the best I have dealt with in the three year run up to trying to sell our property. Andrew was very proactive in getting the solicitors to progress our sale as fast as possible once things had started falling behind. As we don't sell properties every day, more support initially on how to keep on top of our solicitor would have been appreciated.PositiveProfessionalism

Adél · 25 October 2021

Agent replied · 24 October 2024

Good afternoon Adél Colyn Drew, thanks for leaving us a review! We’re glad to hear that we were able to help you out with the whole moving process. We wish you ad your family all the very best of luck for the future.

5/5

Trustpilot

Many thanks to Isaac

Many thanks to Andrews, and especially Isaac, for all the hard work in making our recent move happen. Even after our first sale unexpectedly fell through they found us another buyer within 2 weeks.

Eoin · 22 July 2024

Agent replied · 23 October 2024

Hi Eoin, thanks for the review. Fantastic to see that Isaac was on hand to help you each step of the way. Congratulations on your move!

5/5

Trustpilot

Valuation on property

We asked Andrews for a valuation on our property and we had Brian Barnsby to give us the valuation. Brian was very friendly warm and very knowledgeable. We would like to thank Brian for the personal touch. Would recommend Brian for future sales if you use Andrews

Lorraine · 27 October 2023

Agent replied · 23 October 2024

Hi Lorraine, we really appreciate your feedback and it's fantastic to see that Brian was able to pass on his wealth of knowledge to you, allowing you to make a fully informed decision, thank you for the recommendation and five star review. Kind regards, Rhys.

5/5

Trustpilot

Great Service from Bobbie and her team…

Great Service from Bobbie and her team , property was rented very quickly and the process was smooth due to very helpful staff. Many thanks Arlind

Arlind · 21 November 2024

Agent replied · 23 December 2024

Thank you for your kind words! We're thrilled to hear that Bobbie and the team provided great service and made the process smooth for you. Your satisfaction is our priority. Best wishes, Jake

5/5

Trustpilot

My agent Monica Burton

My agent Monica Burton , has helped me a lot , she’s been a amazing , helping me to rent a apartment , the property market is very competitive and it’s been very hard for me , but monica has made it very easy , she’s been communicating with me every step of the way and updating me all along .She is such a wonderful person and so patient .She has helped me a massive deal i’m eternally grateful to her .

Milena · 15 August 2024

Agent replied · 23 October 2024

Thank you, Milena. We're thrilled to hear how Monica helped you to find an apartment to rent. Enjoy your new home!

5/5

Trustpilot

First time buyer

We recently had pleasure to deal with MUKUL MEHTA the Mortgage and Protection Adviser at the Kingsbury office, the mortgage offer was issued in 3 days only, and all the process with the lender went smooth and easy, also not to forget he answers the phone whenever you need him, and reply to you quickly if you are stressed, which is hard, to find a broker to speak to you at weekends, evenings, anytime, I'm glad that I met and dealt with him, I dealt before with different broker but took me ages to get answers and offers, but with him only in few days.Highly recommended,

Billel · 13 August 2024

Agent replied · 23 October 2024

Thank you, Billel, for your kind words! We're thrilled to hear about your positive experience with Mukul Mehta. Your recommendation means a lot to us, and we're glad we could assist you efficiently.

5/5

Trustpilot

Lovely friendly efficient staff who care.

Great personal, caring and genuine service from my local Bear Flat Andrews estate Agents. I had 3 valuations and chose this office because of the initial meeting with Emily...she is interested engaging and very professional as well as being very easy to get on with.It was nice to have some enthusiasm right from the off...unlike a few other places I had valuations from.I was fortunate to sell the house to the first person that viewed it!.....the sale and then transactions were pushed along by Emma who was efficient and helpful. My buyer had a personal crisis in the midst of the sale and Emma handled this with sensitivity and professionalism to complete the whole sale.Keith and Sophie in the office were also really kind and on hand when I had a call or query. Selling your house and in my case business after 25 years was a daunting prospect....however due to the friendly caring people in this office ...the sale went through quickly and without too much stress!!

Katherine · 12 August 2024

Agent replied · 23 October 2024

Thank you, Katherine! We're thrilled to hear about your positive experience with Emily, Emma, Keith, and Sophie. Your kind words mean a lot to us. Best wishes in your new chapter!

5/5

Trustpilot

My experience buying a property through Andrews Property Group

My experience buying a property through Andrews Property Group could not have been positive. All the staff I dealt with were helpful and pleasant but my main contact, Holly, deserves a special mention. She went out of her way to ensure that communication between all parties ran smoothly. She was extremely approachable; nothing was too much trouble and she kept in regular contact to ensure that I was fully informed at all times.

Brohna · 25 November 2024

Agent replied · 23 December 2024

Thank you, Brohna! We're thrilled to hear about your positive experience with Holly and our team. Your kind words mean a lot to us. Best wishes , Lisa

5/5

Trustpilot

viewing made easy

Shannon made the viewing process easy and straight forward helping me with all my questions about the property .made me fill at ease as this is my first time looking for places to rent definitely recommend Shannon fromAndrews downend branch

J · 7 March 2024

Agent replied · 23 October 2024

Thank you for the five star review. Amazing to see that Shannon gave you such a brilliant experience throughout your property search. Thanks, Rhys

5/5

Trustpilot

Good Experience

I have been with andrews for almost 2 years now . It was been a great experience and interaction with Raluca has been great . They’re always available to sort the problem and make sure we as tenants are comfortable. Thankss

The · 9 February 2024

Agent replied · 23 October 2024

Thank you for the five star review, fantastic to see Raluca and the team have been on hand to help you out whenever required. Glad that you've had an excellent experience as a tenant with Andrews so far, thanks, Rhys

5/5

Google

Great service while searching for a property. I’ve just started my search and already seen so many great properties! Special thanks goes out to Raees keeping me updated with properties that match exactly what I’m looking for! Thank you!

Roberta · 13 December 2025

Agent replied · 12 January 2026

Thank you for your lovely feedback Roberta! Raees will be really pleased to read this.

5/5

Trustpilot

I highly recommend Nicole

I highly recommend Nicole, Andrews Property Group. From the start, she did such an amazing job and she was an absolute pleasure to work with. Honest, straightforward, and professional, Nicole is everything you wish for in an estate agent. I have no hesitation in recommending Nicole to others planning to rent.Glines (not sure of his first name) and Shannon were also amazing. When the process was taking a little bit longer than expected, Glines was patient, quick to reply, communicated with us, and played a key part in ensuring the issue was resolved to the satisfaction of all parties. On several occasions, they'd explain the process and provide options. They were also quick to respond.I'm super pleased with the team at Andrews.

Temi · 25 August 2023

5/5

Trustpilot

Andrews was a pleasure to deal with

I recently had the pleasure of speaking with Shannon and Issy to view a property. Both were so friendly, helpful and approachable and a pleasure to deal with. Highly recommend Andrews for anyone on a property hunt

Ross · 24 April 2024

Agent replied · 23 October 2024

Hi Ross, thank you for the five star review. Fantastic to see that both Shannon and Issy were on hand to help you with your property search. Thanks, Rhys

5/5

Trustpilot

10 out of 10! We found this property on …

We found this property on onthemarket.com and contacted Andrews about a viewing. They took a few details and then made an appt for us to view. The day of the viewing came and upon entry to the property we were met and welcomed by a colleague of Andrews who was very friendly but professional and allowed us to look around the property without pressure and answered all our questions promptly and efficiently. He helped us to imagine all our own things in the property and we were excited to get back and apply for the property. 10 out of 10 all round

Denise · 22 July 2024

Agent replied · 23 October 2024

Hi Denise, thank you for sharing your experience. Amazing to see that you've had such great dealings with us. Thanks again for taking the time to leave a review. Rhys

5/5

Trustpilot

Special thanks to Joseph Fairman.

Special thanks to Joseph Fairman.Joe handled the dispute process with Mydeposit in a professional manner with updates every step of the way.Thank you

Basque · 9 December 2024

Agent replied · 23 December 2024

Thank you for your kind words, Basque Herria! We're thrilled to hear that Joseph provided excellent service and kept you informed throughout the process. Best wishes , Lisa

5/5

Trustpilot

Your team members are very nice and…

Your team members are very nice and helpful ,they are always attending calls and giving good guidance,Shannon is very good person to help me view the properties and answer my all queries,am really grateful to your team members especially Shannon .Thank you so much.

Tincy · 20 November 2023

Agent replied · 23 October 2024

Hi Tincy, what a great review. We believe that communication is key to any relationship and it looks like Shannon and the team have been on hand to assist you each step of the way. Thanks for sharing your feedback, Rhys

5/5

Trustpilot

Great communication

Louise was very helpful is resolving the issue with our boiler. Her coordinated all parties involved really well and helped reach a good outcome for us.

Seth · 23 October 2024

Agent replied · 23 December 2024

Thank you, Seth! We're thrilled to hear Louise was able to assist you effectively. Your satisfaction is our priority, and we appreciate your feedback! Best wishes , Lisa

5/5

Trustpilot

Excellent Customer Service

Louise makes working with Andrews an absolute pleasure. Always professional and does things quickly and effectively. Thank you Louise - you make being a landlord easier!

Thomas · 23 October 2024

Agent replied · 23 December 2024

Thank you, Thomas! We're thrilled to hear that Louise has made your experience with Andrews so positive. Your kind words mean a lot to us. Best wishes , Lisa

5/5

Google

I worked with Adam Nicholls, He has been great. As a first time buyer he talked me through every stage of buying, helped with all documentation and even talked me through my servants results. From offer to completion he has been incredibly helpful answering all my questions and queries, and in that time he managed to get me a cheaper deal on my mortgage. I have recommended him to everyone I know that is looking to buy.

India · 25 October 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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