Trusted Agent profile · Knutsford
★★★★★
1,762 reviews across 3 platforms
103 King Street, Knutsford, WA16 6EQ
Irlams's office in Knutsford, at 103 King Street, is rated 1.8 out of 5 across 1,762 reviews on three platforms, including 169 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
169
Reviews on Google
This office
13
Reviews on Facebook
This office
1,580
Reviews on Trustpilot
Business-wide
Every review we hold for the Knutsford office, from every platform, shown as written. First names only.
1/5
TrustpilotOverflow of ads and irrelevant posts
Overflow of ads and posts from accounts one doesn't follow or has any interest in.How to improve? Just remove from existence because it's long since gone from point of no return.Cannot even have simple settings for users to make usage tolerable for themselves and going as far as removing ability to have timeline in a chronological order.
1/5
TrustpilotMeta Business Suite is the worst thing…
Meta Business Suite is the worst thing I've ever used, really complicated and hard to understand. Just terrible.
1/5
TrustpilotAll I'm trying to do is change my email…
All I'm trying to do is change my email address on my account to my new email. I can't even do this because its coming up with something like a new browser or some new user login stupid thing theyve implemented into facebook.I've confirmed it's me 3 times via my mobile number and I still can't get on facebook to change my email address.I actuall give up trying to change it. It's easier and faster just to make up another account on facebook and let this acocunt go into the void. Facebook needs to start allowing users to log in without having to prove who they're all the time. I hate facebook so much.
1/5
TrustpilotWhat a joke farcebook is
What a joke farcebook is. People with another religion can threaten you with murder and death and it's not classed as hate speech but you threaten them with a bacon sandwich and your automatically banned fcuk you farcebook everyone that doesn't want to be silenced by this dictatorship join MeWe
1/5
TrustpilotI have been using Facebook for friend…
I have been using Facebook for friend lists but it's showing me by far the most annoying adds possible. How can Facebook work within United Kingdom list of issues are beyond me. Also plenty of spam adds, scammers and plenty of grotesque videos. I believe my Facebook page has even been attacked by Romanian vendors/European that break GDPR law too.
1/5
TrustpilotFook Facebook,
Fook Facebook, Islamaphobic, racist organisation. I get various warnings and violations about some of my comments. But when I report vile and disgusting comments and bullying and harassment, Facebook send a message back saying we didn't take the comment down because it didn't go against our community guidelines. Absolutely disgusting organisation. Fook you Mother Fookers.
5/5
TrustpilotAs of my last update in September 2019
As of my last update in September 2019, it seems like you are referring to the Facebook app, not "Facebook apps." The Facebook app is a social media application developed by Facebook, Inc., and it allows users to connect with friends, share updates, photos, videos, and engage with various content on the platform. It is available on multiple platforms, including smartphones, tablets, and desktop computers.
1/5
TrustpilotFacebook auto moderation removed s…
Facebook auto moderation removed s post, upon appeal Facebook agreed it was undue and apologized for bad technology. Then three days later their auto bot removed it again, and it also denied an appeal of it. This is against their own policies promising transparency and CONSISTENCY, and they refuse to give me an answer, despite multiple methods of contact.
1/5
TrustpilotI run a small business on Facebook
I run a small business on Facebook, we are hit by multiple scammers every day all day, its beyond a joke now, the scammers even pretend to be Meta or Facebook, they are powerless to stop criminals from conning us all out of our money, now they have got really clever by targeting my customers and pretending to be me, Facebook you are useless
1/5
TrustpilotRated zero
I have been locked out of my account and not given a reason, I can't contact anyone, Facebook won't reply to my emails and the number I ring is going straight to answer phone, I also can't access my business pages Non exisent customer service, this platform is an absolute joke, no wonder they are fighting thousands of legal battles
5/5
GoogleGreat Experience with Irlams. Our agent was Emma Cathie, She was very professional and understanding and went out of her way to make sure everything progressed quickly. It was a very stressful time, and she guided me through every step. Would highly recommend. Thanks EmmaPositiveResponsiveness, Professionalism
Hi Chloe, thank you for taking the time to leave us a review. It really does mean a lot! I'm glad Emma looked after you, I'll be sure to pass on your comments. Kind regards, Anthony Leach, Branch Manager
1/5
TrustpilotF.b account hacked via instagram!…
My fb account with linked business pages got hacked through instagram and suspended by fb due to someone not me not following the rules !!! I now understand this is very common !! Tech guys have failed to lift the suspension .fb remedy below is hogwash!(Log in to your linked Instagram account to appeal our decision).
5/5
TrustpilotI just had an incredible experience 3…
I just had an incredible experience that I couldn't wait to share with all of you! 😊 I recently visited [Name of the Place/Event/Restaurant] and it was absolutely amazing!From the moment I walked in, I was greeted with warm smiles and a friendly atmosphere. The staff was attentive, knowledgeable, and went above and beyond to make my visit memorable. Their dedication to providing exceptional service truly stood out!
1/5
TrustpilotStop allowing these garbage spam pages
Facebook, has pushed interactions beyond all else good or bad. They constantly recommend me pages sharing blatant lies that exist only to get like. Reporting content is worthless, and their system to say I don't want to see it, don't mean anything either, as I will often see post feom the exact same pages I've already blocked. Fb needs to get their crap together
4/5
TrustpilotFacebook is the best entrainment…
Facebook is the best entrainment giving.By using facebook we can gain knowledge and we can known around what happening
1/5
TrustpilotShut down harmful content
Stop the promotion of racist and sexist material on your platform.Site does not shut down harmful and incitement content quick enough and sometimes at all, leaving harmful and hateful views that incite racism and sexism.Do more Facebook as you make enough money through advertisements and tax avoidance to accomplish this.
1/5
TrustpilotGetting spammed by Reels. Also, can't add friends from groups.
Being spammed with inappropriate images/videos labeled as "Reels" that Facebook puts in my feed, but which when I click "See fewer", still appear very frequently.I'm a member of a professional group on Facebook, but it now prohibits adding friends and says "Looks like you don't know x,y,z". Over the years, I've made many acquaintances and friends through FB. Why change it?
2/5
TrustpilotFacebook is not good
1/5
TrustpilotMy original profile hacked, Facebook not interested
My original profile was hacked and taken over, I have since made a new one however myself and several friends have reported the original account which Facebook have decided this person has done nothing wrong-changing all login details, adding suggestive photos and selling a myriad of strange items, intending to defraud. I have also emailed to different so called departments in Facebook and my all correspondence ignored
1/5
TrustpilotThey are dirty scummy pieces of sh!t
They are dirty scummy pieces of sh!t, your now not allowed to defend yourself from abuse without being restricted but yet all these people using their app to scam others and they do nothing about it even with blatant proof. These just care about making money off of adds and so on and don't give a sh!t about anyone else. SCUM
1/5
TrustpilotTunisia is a red line…
Tunisia is a red line 🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳🇹🇳
5/5
TrustpilotAs of my last update in September 2021
As of my last update in September 2021, it seems like you are referring to the Facebook app, not "Facebook apps." The Facebook app is a social media application developed by Facebook, Inc., and it allows users to connect with friends, share updates, photos, videos, and engage with various content on the platform. It is available on multiple platforms, including smartphones, tablets, and desktop computers.Send a message
1/5
GoogleI am really disappointed with Irlams handling issues. I've raised a problem with them almost three weeks ago and they promised to fix it few times, but this is still not fixed and I don't have hot water in my apartment. It looks like they don't care at all after the agreement is signed...I wouldn't recommend using this agency
Hi Ewa, we're really sorry about the issue you had with your boiler. However, we don't feel your comments accurately reflect what happened. You had a small leak on your boiler which we attended to immediately and ordered a replacement part. The boiler still worked and you did have hot water in your apartment during this time. It was only last Friday morning when the boiler stopped working and you were left without hot water. Again, we issued two contractors on the same day for you, the first of which unfortunately couldn't get the boiler working, and the second was unable to gain access. The second contractor attended the next day and repaired the boiler for you. We're sorry you feel we don't care, but every time you have reported an issue, we have had somebody out to take a look the same day.
1/5
TrustpilotFriends not wanted or know
Iedere keer als we naar facebook gaan staan er in mensen in my friends section automatisch ingevuld die we niet kennen en waarvan we nog nooit gehoord hebben. We hebben hen ontelbare keren hen gewaarschuwd daarmee op te houden maar ze gaan gewoon door. Nu is de maat vol en melden dit aan trust pilot.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Irlams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Irlams Knutsford is among EA Masters 2026 winners.
EA Masters winner in three years: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Irlams Knutsford won awards at The British Property Awards in five years, most recently 2025.
British Property Awards winner in five years: 2021, 2022, 2023, 2024, 2025.
British Property Awards by year, 2021 to 20252025 2 Gold The British Property Awards 2025 winners
2024 2 Gold and 1 Silver The British Property Awards 2024 winners
2023 2 Gold The British Property Awards 2023 winners
2022 2 Gold The British Property Awards 2022 winners
2021 2 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Irlams hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Knutsford.
Yes. Irlams won Trusted Agent in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2027, Lettings at EA Masters 2026, and 13 other industry awards since 2019.
