Every review we hold for the Knutsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat experience working with Emma to buy our home! It was long, difficult process from our end with two house sales falling through in London but Emma helped us with every aspect. She kept me upbeat and positive when everything kept going wrong and I really appreciated all her hard work and support. Thank you so much Irlams it was a pleasure!PositiveResponsiveness, Quality, Professionalism
Poppy · 18 June 2022
Agent replied · 17 June 2024
Hi Poppy, thank you so much! It's great to see Emma was able to look after you throughout your transaction, we're glad we got you there in the end! Best of luck in the new home, welcome to Knutsford! Anthony Leach, Branch Manager
★★★★★ 1/5
TrustpilotMy Facebook ad account has been hacked…
My Facebook ad account has been hacked and money taken from my PayPal and I'm still waiting to get it back. The support has been terrible.I told Meta about fraudulent activity on my Facebook page and nothing has been done. I reported it 3 weeks ago when I noticed funds were taken from my PayPal for Facebook ads that I did not place. Over £300 has been taken from my account, case ID is 889954299361781 Something needs to be done, I'm shocked they are ignoring this and are letting fraud take place with no action. Facebook and Meta should be ashamed - the system is easily hacked and they don't even take it seriously. Be careful.
ALF · 16 November 2023
★★★★★ 1/5
TrustpilotDO NOT USE FACEBOOK FOR ADVERTISING
DO NOT USE FACEBOOK FOR ADVERTISING! YOU WILL BE HACKED, ITS JUST A MATTER OF TIME! THEY WILL STILL TAKE YOUR MONEY!UNLAWFUL / AWFUL company, terrible ads services, the worst social media company to work with. Impossible to contact, they should be illegal to run their business, tyhey dont care about customers, only making money even if hackers get into your account and run ads, Facebook / Meta will still take / Steal your money from paypal and or your Bank / Credit cards. Be very Careful with these people!
Jethro · 15 November 2023
★★★★★ 5/5
TrustpilotFacebook is a quick and easy way to…
Facebook is a quick and easy way to learn what’s happening in your area watch videos buy and sell on the marketplace it is just the best app that I’ve ever downloaded
Akbar · 10 November 2023
★★★★★ 1/5
TrustpilotThe truth about facebook
This is not a fake review it us true and stop removing my reviews. Facebook used to be okay back in the days but now they be trying to get smarter than a phone. Now it tries to be everything, tries to be instagram and tries to be whatsapp. We dont even like you, stop getting involved in applications we been using for years and buying them getting us to have to use facebook. Why did u buy whatsapp? I dont want facebook anything to do with my whatsapp. And i stopped using facebook since they slyly took everyones facial scans and uploaded them to make a facial recognition programme. One day i will sue them for this as they had no right to do this without permission. Its also funny how they disabled it and said all templates have now been deleted. Obviously it came on top and they had to pull out. Someone tell me any of this is fake or that i am lying. I have proof and evidence of anything i write and if this gets removed its because they want to hide the truth.
Darren · 9 November 2023
★★★★★ 1/5
TrustpilotWish there was a no star selection!
Wish there was a no star selection!! My Facebook account got hacked and I can no longer get in. When I reset my password I am then sent a code for authentication. I enter the code then I am presented with another screen prompting me to enter my authentication code that was set up using two factor authentication. Well I never set this up so the person who hacked my account may have, I have tried everything to get back in but cannot. My only option according to Facebook to prove who I am is to send them ID like a drivers license, passport, voter registration card, etc. Are you kidding me ? Who in Gods name would send this info to them? Where the heck would it end up and how might this info be used for nefarious reasons! I want to know why the person who hacked my account didn’t have to provide ID. How ironic is that.
Nancy · 9 November 2023
★★★★★ 1/5
TrustpilotAds campagne and costumer service from facebook
I created a Facebook account some time ago, and later on, I decided to set up a Facebook page to run ads for my company. However, I encountered an issue when I received a notification that my Facebook ads account had been disabled and blocked. I promptly submitted a support ticket, and after a period of waiting, I received a response stating that there was no wrongdoing on my part, and my account had been wrongfully blocked. They assured me that I could resume using ads.However, despite resolving the issue with my ads account, the block on my Facebook page remains in place. To make matters worse, the 100 euros I had allocated for advertising have disappeared from my account, leaving me unable to use them for their intended purpose. I've been making efforts to contact Facebook for further assistance, but unfortunately, there is no live chat option available, not even through Facebook itself. My only option seems to be submitting another support ticket and patiently awaiting a response.I'm currently at a loss as to what steps to take next, and I'm eagerly looking for a solution to this frustrating situation.if they contact me thru chat so we can resolve this issue i would appreciate.they can find me on the page name Creativity webdesign
Creativity · 9 November 2023
★★★★★ 1/5
TrustpilotFull of Chinese con merchants
Their Marketplace is littered with fraudulant chinese con merchants.If dealing with these scammers, then be prepared to kiss goodbye to your money.Facebook are equally to blame for allowing these parasites to advertise on their media
David · 26 August 2023
★★★★★ 3/5
TrustpilotExtreme leftist cancel culture
If you say something people don't want to try to try to understand in a group you will get harassed, outcast, bullied, and banned. I got banned from a trans ****posting hugbox group for expressing bottom dysphoria can be overcome. You have no privacy when it comes to your previous comment edits, which i was unaware of. I was full of love and support, now i am filled with apathy and disappointment in the platform and the community
Cass · 24 December 2023
★★★★★ 1/5
TrustpilotFacebook really really sucks
Facebook really really sucks . All the videos I have seen are African Nigerian Indian Pakistani contents. That I have no idea what they are saying and can't change or select what I see. Very other video is Indian street food that looks disgusting. Only 5 to 10 % is white content. As I am white who the hell do I want to see things for Africa India and all the Muslim videos.. there's no options to change anything.
Bob · 1 December 2023
★★★★★ 1/5
TrustpilotSick and fed up of Facebook
Sick and fed up of Facebook. Easily two thirds of my feed is adverts. There’s a limit to the number of adverts you can report in a day, but this comes nowhere near the number of adverts you actually get. Fair’s fair, Facebook - if I can only report 20 ads a day, then you should only show me 20 ads. And furthermore, you should actually check what’s being reported instead of sending an automatic message saying all your (paid, obviously) ads meet your (not very) stringent requirements. They don’t. La Poste, for example, does not sell off pallets of undelivered parcels for €2, yet you think this scam is ok!
Kathryn · 6 November 2023
★★★★★ 2/5
TrustpilotAfter my account has been hacked...
After my account has been hacked, it was a full 24 hours till someone helped me, where then it seamed to be easier for someone to hack a account then to get an account back. After getting my account back, I still had the hackers email linked to my account. I still do not have access to all my accounts linked to my Facebook but they are more responsive then Instagram where i still do not have access to.
Nicole · 29 November 2023
★★★★★ 2/5
TrustpilotI have been put off Facebook for making…
I have been put off Facebook for making an opinion,I feel I been discriminated by these administrator who I feel are racist and biased and terrible attitudes they are wasting FACEBOOK they have restricted my account on many occasions and are terrible towards me I want them investigated because of there terrible attitudes and racists towards me I certain there Asian and hatred towards white people shame on Facebook you can't make comments our have your own opinion without been penalised disgracefull and disrespectfully what I was removed and account restricted by making a political opinion shame on you behind Facebook despicable people
Peter · 4 November 2023
★★★★★ 1/5
TrustpilotThe latest update has virtually made…
The latest update has virtually made Facebook unusable.It's supposed to be faster, but it's slower.It's supposed to be easier to use, but isn't and you now have to hunt for items, it's certainly not user friendly, they need to bring back the link to the classic Facebook.Logged in this morning and found it had reverted to a previous version. I guess they'd had multiple complains, at least it's back to normal.
Happy · 13 May 2024
★★★★★ 1/5
TrustpilotExplicit pictures on the marketplace
Sent numerous messages about seeing explicit pictures of penis enlargement and sex acts on the marketplace where my son looks for toys. this has been going on for months I report them daily it is unacceptable and inappropriate to have these adds on a marketplace where children go sort it out Facebook I'm sick and tired of seeing this. s--t and reporting it follow your own guidelines which you ban people for 😡
Chris · 4 April 2024
★★★★★ 1/5
TrustpilotHow much tax do you pay?
Facebook, I really like the fact that you can sell items for free. Great.In all other respects you are as rotten as a decaying corpse in a sewer.On marketplace I see Bentley continental GTC's for £5,000, Aston Martin DB9's for £7,000. Sheds for £40. loakes shoes 80% off. All scammersI saw one porche boxter advertised in 10 different adverts (on the same day). I report them to you as scams, and you reply to me telling me that these listings comply with your policy.If any organisation is 'asleep at he wheel' it's you.Also I have to ask?How much tax do you pay on your profits in Europe.Next to nothing?
Phillip · 3 November 2023
★★★★★ 1/5
TrustpilotHacked with zero help
My account got hacked one day and they disabled my account because the hacker broke guidelines. Their help page is not helpful at all and there are ZERO customer service reps. Worst experience ever.The help page says you can request a review so I put in my email, name and a photo of my ID only to be told to log in to request a review which makes zero sense because I can't log in. None of the emails I fine work. For such a large company it is unacceptable to have no reps able to help. I'm going to lose everything including two pages to my art and business and all my memories and posts I've currated along the way. Not to mention 1,600 friend loss where I can't access those people anymore. If anyone knows how to help email thefllowshow @gmail.com
The · 2 November 2023
★★★★★ 2/5
TrustpilotVideo quality is poor
Video quality is poor. Account suddenly disabled.
Kendra · 18 May 2026
★★★★★ 1/5
TrustpilotHUNZ ACCOUNT HACKED FIX
HUNZ: “My Facebook account has been hacked and I have followed all steps to contact Facebook which have been unsuccessful.I’m distraught because I have over 16 years of cherished memories and pictures on it and my account is not disabled and I am unable to get into it.If you are Facebook and reading this please advise how you can correct this for me.I have provided all IDs and proofs with no success for a response”My advice: Pm SWIFT_NETFIX on instagram now
Edward · 1 November 2023
★★★★★ 1/5
TrustpilotBeware of Him
Ordered a microwave from a guy named Razvan Rotaru, he sold a damaged item, we agreed for an exchange for another brand of product. Suddenly he changed his mind and requested for extra money and he can’t deliver unlike the previous. Soon after words, he said he can’t come pick up the item, that if he likes he pick up in a week time or NOT. Avoid him, the only info I have of him is that he has many stocks of microwave at home, probably sub-standard, he tagged them as NEW. I knew they weren’t as scratches were on them. I just wanted a good working microwave. Not a faulty product. £50 gone for a scrap of an item. Secondly, he doesn’t provide his house details for collection neither his contact details, yet asks for yours. He arranges to meet at Storage Works, 325-327, Penarth road. Cardiff. If for collection. Has different postcode on his Facebook page. Avoid sellers on Facebook especially those who have products in stock. BEWARE of the guy, seem to be good at scamming people, even said he isn’t a scammer, he acts all nice and polite initially then he strikes. AVOID his page. He left the group and BLOCKED me on Facebook while asking for an exchange not even a refund but wanted item to be in good condition.
Adeola · 1 November 2023
★★★★★ 1/5
TrustpilotFacebook refuse to protect us from scammers!
How on earth can Facebook protect us when they can't see a scammer when it bites them on the a*s!.Reported someone trying to scam me for a motorhome purchase on Marketplace. They have loads of motorhomes listed under the name Michelle Manda (posing as Carwoow - which is a fake business name). This is what I got as a reply from Facebook!...."We didn't remove the profileTo keep our review process as fair as possible, we use the same set of Community Standards to review all reports.We've taken a look and found that the profile doesn't go against our Community Standards.We understand that this might be upsetting, so we recommend exploring the options available to control what you see.If you want us to review something specific within a profile, make sure that you report the content (for example, photo), not the entire profile."Note - where can you easily report content - the whole process is automated without choice!Their answer basically means...if you don't like it, block it. Really unhelpful.
MA · 30 October 2023
★★★★★ 1/5
TrustpilotWhen I got hacked recently there was no…
On 1st July this year, an acquaintance of mine contacted me to ask for help in getting back into his account, as his new phone had locked him out. I initially told him I didn't want to help, as he was not even living in the same country as me. However, 30 minutes later he started trying to ring me, insisting I was a trusted friend. I was busy and didn't really want to be distracted at that point, and wanted just to get him out of my hair and as he had once claimed to have difficulties with such things I gave him the benefit of the doubt, and sent him the code he asked for. It was a fatal mistake. The next day I realised what he had done. But there was no help forthcoming, after following their protocols in the case of being hacked, and sending a copy of my passport. No one got back to me. The only people who did were friends warning me that they were now getting funny messages about having won money and that they should click dodgy links. He was also writing inappropriate posts on my group pages. In fact the hacker was even pestering people by ringing them!!! My phone number was changed, and one of my emails replaced by his.Four months on I was asked to verify a password code several times on the threat of having this account suspended, but it seems the hackers got away with it again, and are still using and abusing my old account, harassing other people in my name. 15 years of photos and memories alongside my art pages are still down the drain, this despite my having written emails several times, even having sent a registered letter to the FB headquarters asking that the account be deleted, despite several friends also flagging my old account as hacked. By the second week I had created a second account, because I did not want to lose my friends and the people I had following me on my art pages. Most of my old friends seemed fine about it, but one or two others were suspicious: an old teacher just wrote a terse note to say she could not be sure if I was not the hacker. When I reached out to one friend whom I heard had been inquiring about what had happened, he started asking me intrusive personal questions about my marital status and non-existent children, taunted me on one of my posts, and later on, still made it clear he thought I was a clone. His unpleasant attitude almost trumped being hoodwinked by the hacker. More to the point, as an interesting coincidence, just as the final clone accusation came in, Facebook pulled the plug, and I was told I was locked out of this account. There since followed fruitless weeks of trying to get back in, being promised I could get in after sending my ID, which is sensitive information, countless times, only to be sent straight back to the 'we have locked your account' page. So what a superbly kafkaesque topsy-turvy world it is! Cyber criminals and spammers keep getting away with It, and bona fide users who don't harass the community get punished instead. Facebook has the monopoly currently, and there are people I know who use only this platform. I need it to stay in touch with these people, and to do certain kinds of business. No other social media site comes near in its user-friendly interface and sheer volume of users. However, I would be delighted to put behind the humiliation and sense of violation, alongside the loss of faith and integrity in the eyes of others in a shot, if I thought there was an alternative to Facebook that did have inbuilt customer service protections that actually worked, regardless of whether you are premium. That, beyond any privacy issues. This lack of support for users who get hacked speaks volumes about the contempt with which users seem to be held. No doubt, if ever market share starts to drop once complaints like mine continue to rise, this might even change with or without business or paid subscriptions. But after all, Facebook profess to take fraud and community standards very seriously, don't they. Why does that somehow reek of hypocrisy right now. There are countless stories like mine, some from people who have lost money due to hackers, sometimes in the Tens of thousands (I always thought adding a bank account to FB was too risky). Others get may find themselves banned due to the hacker posting the kind of photos guaranteed to really smear someone. For me, the biggest loss was the loss of faith from among individuals whom I had hoped would be able to tell the difference between my voice and that of the hacker, where in one case not even a handwritten message from my actual address did anything to dispel the overall paranoia. Existentially, not just Kafka, but Phillip K Dick territory. Either way there are complaints everywhere I look and, not just here, where a whopping 72% have given Facebook a one.
Lynda · 30 October 2023
★★★★★ 1/5
TrustpilotFacebook ad scam
I have been looking for a home to rent and thought I would try marketplace.It appears however most of the ads I have viewed are scams.If you message you get a reply saying for further information use the email they supply. It's the same for all of them.None of the ads show exterior views of the properties and the interiors are all 5 star.Some provide addresses but when I use Google to view the exterior it's nothing like what they describe. Some are even in different countries to what they state.Facebook refuse to do anything about it.AVOID ALL ADS ON FACEBOOK PLEASE they are dangerous.
David · 26 October 2023
★★★★★ 5/5
GoogleI had such a great experience with Irlams during my house purchase, nothing was too much trouble and they were so professional throughout the whole process. Emma in particular was fantastic and really helped move the process along while keeping me informed and was just generally a really great person to deal with. Would recommend if you’re looking for quality.PositiveResponsiveness, Quality, Professionalism, Value
Rachel · 18 June 2022
Agent replied · 17 June 2024
Good afternoon Rachel, thank you for taking the time to review and for show a glowing report! We’ll pass your comments on to Emma and wish you all the best in your new house! See you around the town! Best regards, Irlams
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.