1/5
TrustpilotCowboys
This place is vile Only care about selling these poorly built homes
Trusted Agent profile · Knottingley
Gleeson Homes Yorkshire West Knottingley reviews
★★★★★
1,148 reviews across 2 platforms
Woodville Way, Off Pontefract Road, Knottingley, WF11 0HZ
Part of Gleeson Homes Yorkshire West, see every office.
Gleeson Homes Yorkshire West's office in Knottingley, at Woodville Way, is rated 3.7 out of 5 across 1,148 reviews on two platforms, including 23 Google reviews rated 4.1.
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Reviews
Every review we hold for the Knottingley office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotConstant problems with the boiler
Constant problems with the boiler They amount of burst pipes I've had is unrealREPORT THEM TO NHBC THE MORE REPORTS AND PROBS RECORDED THE HIGHER GLEESONS PREMIUMS BECOME
5/5
GoogleA bit if traffic noise from the M62
1/5
TrustpilotAwful
Awful. Will rush you and the build to completion, receive their money and then forget you exist. To resolve any defect is near impossible. No care for customers
5/5
TrustpilotMixed Reviews - Concerning
Hi Gleeson Homes,
Agent replied · 1 June 2026
Thank you for taking the time to read our reviews and for sharing your concerns. We understand that consistency at the completion and handover stage is a vital part of the home buying experience. We’re pleased that our sales teams are consistently recognised for the support they provide early on, but we also take feedback about quality checks and post handover care very seriously. We actively use customer feedback to improve our service, and our customer care teams remain in place to address any issues promptly should they arise. We are also continuously reviewing our internal processes and quality control measures at completion to ensure closer coordination between our construction and customer care teams. For further reassurance, once your new home is fully built, an independent building inspector will inspect to ensure your new home meets the NHBC standards before handover takes place. We appreciate that buying a new home is a big decision, and we’d always encourage prospective buyers to speak directly with our team, visit our developments, and ask any questions they may have so we can provide reassurance and clarity at every stage. Kind regards, Gleeson Homes
1/5
TrustpilotWorst customer experience
Worst customer experience Lies for two yearsPoor quality houses
5/5
TrustpilotA well built house is very warm with no…
A well built house is very warm with no claims
5/5
GoogleYou get what you pay for.
1/5
TrustpilotThey don't deserve a star.Worst company…
They don't deserve a star.Worst company ever.
5/5
GoogleRating only, no written review.
Agent replied · 24 August 2025
Thank you so much for your generous rating, Stefan! Kind Regards, Gleeson Homes
4/5
GoogleRating only, no written review.
Agent replied · 26 April 2025
Hi Steven, Thank you for your review! Kind Regards, Gleeson Homes
5/5
TrustpilotVery Helpful and Listened to my needs
Rating only, no written review.
Agent replied · 22 October 2024
Thank you for your review DanielWe really appreciate you taking the time to share your experience with us.Kind RegardsGleeson Homes
5/5
TrustpilotGreat service
Agent replied · 13 June 2024
Thank you for your feedback Ciaran - its much appreciated.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
TrustpilotVery professional and supportive staff.
Rating only, no written review.
Agent replied · 13 June 2024
Thank you for your review AdrianaYour comments are much appreciatedKind RegardsGleeson Homes
1/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
4/5
GoogleIt's a new estate.
4/5
GoogleRating only, no written review.
1/5
Trustpilotnot good at all
Rating only, no written review.
Agent replied · 13 June 2024
Hi, thank you for your review. In order for us to investigate your concerns further, would you be able to contact our Customer Care team on customercare@mjgleeson.com with your full name, plot number and development. Regards.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Gleeson Homes Yorkshire West hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Knottingley.
