Every review we hold for the Knottingley office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWe got our first house from gleeson
We got our first house from gleeson , but it’s been a nightmare when we are having problems in the house , yoj can’t speak to anyone , it should be done email when reporting , it took ages for them to reply I mean months before they will send someone , then recently same problem we had , happened again as it’s hast resolved on their end yet , and it’s the same it took ages before they reply or send someone to check , which the people they sending keep saying there’s no leak but water dripping in our kitchen , wet carpet in the landing, so how could it be that’s their is noLeak , eventually when we tried to connect again , it says we can no longer request any help as our cover warranty in them is already expired, but the problem is the same problem from the beginning,, took ages to respond , so of course we’re running out of time ,and now the said it’s expired !!!!! I’m putting this in here as until now we can’t use our en-suite due to a leak ,It’s very frustrating, one friend ask if I’m happy with gleeson and she is looking to buy as well and I said never again I will recommend, poor customer service , very unhelpful.terrible., this happened last year and until now it hasn’t resolved,
Jean · 19 June 2023
★★★★★ 1/5
TrustpilotLies - From Day One
From the sales manager deceiving us with wrong information, to the constant mis-communication and cover ups with the aftercare team, I can honestly say that we have been lied to from the beginning. Two years on and the garden drainage is just one of the on-going issues. We are being made to feel like we are the greedy ones, when all we want is for them to deliver on their promises. I understand that new builds will always have snags, but this is so much more than that. I DO NOT RECOMMEND!
Joe · 6 June 2023
★★★★★ 5/5
TrustpilotThank u Tina
Thank u TinaTiny made us feel welcome very helpful tiny did everything possible to make sure we had our dream house thank u Tina
John · 20 October 2024
Agent replied · 25 December 2024
Thank you for your review JohnWe really appreciate your feedback on the service provided to you by our Sales Executive Tina, and we hope you are enjoying your "Dream House"Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotWe went to the open house at the…
We went to the open house at the Pastures site at the weekend. Mary, the sales person, showed us around and was very helpful. She gave us lots of information about shared ownership. We really liked the show homes.
Harry · 17 January 2024
Agent replied · 13 June 2024
Thank you for your review HarryWe are pleased to hear that you enjoyed your visit to The Pastures.Should you need any further information or assistance, please reach out to Mary who will be happy to help.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotWorst quality
Quality so poor- problems emerge soon after buying. Boiler is broken. Sockets burn. too bad. AVOID BUYING
Peter · 27 March 2021
Agent replied · 13 June 2024
Hi Peter, I am sorry to hear about your experience you are having with Gleeson. Could you please email our customer care team with your full name, plot number and site. The email address is customercare@mjgleeson.com. The team will be able to assist you further with this matter. Thank you.
★★★★★ 1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. State of the roads and so called grass verges are abysmal. Supposed to be 100% owner occupied but some houses are rented. They are trying to change original plans to have a link road to a council estate, therefore misleading the original buyers as this definitely wasn’t on the cards. The reviews don’t lie. Lots of 1 star reviews and I can understand why. Shocking company and shocking estate. DONT BUY!!!!!!
Customer · 26 June 2023
★★★★★ 1/5
TrustpilotWhat a letdown..
What a letdown! We were super excited to secure a spot in one of Hapton's new builds. We jumped through hoops, sold our home, and just when we were ready to seal the deal, bam! Head office decided to yank all the properties off the market.To make matters worse, the local sales office staff suddenly were rude. It's like they only cared about making a quick sale. Just seemed a bit odd. Honestly, this whole ordeal has left us beyond disappointed. I wouldn't dream of recommending Gleesons to anyone. We've wasted so much precious time, and have now left us in a position we have a sold property with nowhere to go. And let's not even get started on those absurd “fleecehold” policies! Maybe not buying a Gleesons property is a blessing in disguise?Trust me, save yourselves the headache and steer clear of Gleesons. They've shown their true colors, and it's not a pretty picture.I’ve spoken to their head office and there response is that they are all have been sold, and there’s another property but it’ll be 9 months or so before it’ll be ready and asked if I can rent until then … All the properties were pulled so it’s either an investment company have snatched them up, but there’s also a wider assumption that they were pulled from the market to hold them to sell them for a bit more money..
Joseph · 26 May 2023
★★★★★ 1/5
TrustpilotNo such thing as part exchange
What a waste of time and effort. We wanted to part exchange our home for a gleason home, went through 2 estate agents coming to value our home, apparently the company they use only want houses 40 year old or less. They don't want to know about my Edwardian stone built house, they won't be able to sell it quickly.. is that all people are bothered about???? Profit profit profit, they don't care about people's feelings. The house we chose was perfect in every way, ticked all the boxes. Just to be smashed to earth. Part exchange... what a con. Useless, pointless exercise. Very disappointed with gleason. They need to inform people that the buying company dont want older houses.
Andy · 19 May 2023
★★★★★ 1/5
TrustpilotNearly two years since I moved in and…
Nearly two years since I moved in and still not completed customer service are as much use as a chocolate tea pot lies lies and more lies . Really pleased with the house just a shame the drive into the cul de sac and our houses still not done neighbours have rang often and each time customer service manager will give a new date I have rang leaving messages and do not get the curtesy of a call back managers up the line need to get a grip and stop believing lower management who say unicorns are real I would not recommend gleesons to a worst enemy . The stress it causes to customers is always overlooked and covered with more lies Do not buy a gleeson home they have no care once you pay for your home
Paul · 15 May 2023
★★★★★ 1/5
TrustpilotBuyers be aware!
Just had yet another email from the 'customer service manager', stating we aim to complete our sites within 12 months of the build being finished. In my world 22 months is longer than 12 months! Again Gleeson have said that weather hasn't permitted completion of this site, yet they have managed to proceed with their next development which is only 1/2 a mile away! What an unprofessional attitude. Again, buying a new home should be a highlight for anybody. Gleeson have caused us so much stress over the last 2 years that I would NEVER recommend them to anyone. If we ever moved, I would never even view a Gleeson site again.
David · 13 May 2023
★★★★★ 5/5
TrustpilotHad a look around safari in Knowsley
Had a look around safari in Knowsley. Karen&Kath are lovely. Provided excellent customer service and both went above and beyond to help me , exceptional assistance. Made me feel very welcomed! All houses are stunning.
Maria · 26 March 2024
Agent replied · 13 June 2024
Thank you for your review MariaWe are really pleased to read about the support received from Karen and Kath on your recent visit to our Safari development.We are also delighted to read how much you liked our stunning show homes!Thank you for taking the time to share your thoughts with usKind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotAbsolute cowboys
Absolute cowboys, refuse to repair the simplest of issues which they create.
Liam · 17 February 2026
★★★★★ 5/5
TrustpilotThe lovely Julie Beck showed us round…
The lovely Julie Beck showed us round this site. Very very helpful and friendly. We loved the Dublin house but still haven’t decided where we want to retire to.
Lynne · 15 July 2024
Agent replied · 22 October 2024
Thank you for your review LynneWe really appreciate your feedback, and we wish you all the best in your search for your next new home!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotVery Helpful Sales Representative
The sales representative (Toni) was very helpful during the house reservation process. She was very professional and informative. We are happy with how it has gone so far and we are looking forward to seeing our new home soon.
Timothy · 17 December 2023
Agent replied · 13 June 2024
Thank you for your review TimothyIts fantastic to hear that Toni is supporting you through your purchase journey, and we share your excitment at delivering your new home asap!We wish you the very best for the future in your new Gleeson home.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotThe new build saga continues.
The new build saga continues.Happy to confirm, that Gleeson remains being utter rubbish.1)We were promised an outside tap, as we never got the front of house turf we paid for when making the purchase of the house, six months later - still no tap, while being promised that (clearly, in another 6 months) the contractors will contact us to arrange a day for them to come and fit.2) The back door in the kitchen wasn't installed properly, so all the rain water that is supposed to stay outside is pouring inside the house under the brand new flooring, so now we have some beautiful mold growing under the laminate, courtesy of Gleeson, thank you :) The company, obviously, now wants to take zero responsibility and offers zero solution, citing, that 'we need to get someone to fix it ourselves and they will reimburse, but at the same time, they also are not sure if they can do that'.3) I will soon start sending pigeons to their head office, because there is clearly no other way to get in contact with CS, as the calls are useless, because you are told how sorry the are about this whole experience, but offer zero solution and CS are master at ignoring emails. I guess, the only way for them to respond is to start leaving not only snarky reviews on Trustpilot, but snarky comments on their social media again.I'll spell it out for you again: A V O I D
Alina · 19 April 2023
★★★★★ 1/5
TrustpilotDo not buy from Gleeson Homes
Do not buy from Gleeson Homes, once they have you money they are not interested. Absolutely disgusting customer service during the buying process and aftercare. Just read the reviews.Black mould all over our en-suite and in the other bathroom the bath cannot be used due to the gap in between the bath and tiles! Still not fixed after being in the house nearly a year.The cherry on top for us is we have a detached home but our electric cables are in our neighbours land due to a mix up with the plans! We have asked for these to be moved since moving in but Gleeson dont reply.No other house on the estate has this issue, who would want a detached home with their property in their neighbours land??Our meter should of been fitted on the side we had access to as we knew we had no direct access to the side it is fitted on.Also check your main consumer unit and if it is over 3m from your meter you should have a cut off fuse.We are trying to have a EV charging unit fitted but due to the location of the electric meter is is proving to be a nightmare and will cost a fortune as it wont be classed as a standard installation! I would advise checking everything before you complete on your house, including the location of meters, boundary lines etc etc and if there is anything not correct do not complete till they sort it out as once they have your money they dont want to know.
Jodie · 30 March 2023
★★★★★ 5/5
TrustpilotSuper house builder.
I love my Gleeson home! I purchased a Fergus on the Rainsborough Park development and I can't say anything bad. The finish was superb, the after care was amazing and I have had 0 problems with the home. I would 100% recommend Gleeson to anyone, myself and my partner are already talking about the future and purchasing our second Gleeson home.
Josh · 31 July 2021
Agent replied · 13 June 2024
Hi Josh, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotBuying a new house
Absolutely perfect from start to finish, if there were any problems they were sorted quickly and efficiently, made my house buying experience so easy and stress free, kept up to date with all the different stages, WELL Done
Ms · 16 December 2023
Agent replied · 13 June 2024
Thank you for your review Ms HetheringtonWe are delighted to have delivered you a perfect experience start to finish - that is what we always strive to achieve!Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotBuying a new build home should be an…
Buying a new build home should be an easy transition if this is what you want then don’t buy from Gleeson homes!!!After being lied to by the sales representative and now being left with no outside area not fit for purpose we are so stressed it’s ridiculous. We have also had to have a full new kitchen and floor due to installation issues. Then to top this all off there have been a massive amount of snags which are still not rectified to an acceptable standard. I have been told there is no one I can escalate this complaint to, maybe a senior member of the group should come and acknowledge these issues and rectify them!!!! The amount of time taken off work and chasing the issues takes over your life maybe pay a little more and buy from another builder.
Lisa · 20 March 2023
★★★★★ 5/5
TrustpilotBuying my first house
Has been a unique journey buying my first house. I found the house that I wanted on Safari development and Kath and Paul have been very supportive throw the process and very helpful. Even when some hiccups I had full support from Kath and Paul. I definitely recommend this team and development.
Claudia · 12 November 2024
★★★★★ 5/5
TrustpilotAcklam Gardens
We went to Acklam Gardens to view the show homes and look at the site plans. We met with Jackie who very informative and helpful.
Consumer · 25 August 2024
Agent replied · 13 June 2024
Thank you for your reviewWe are aware of the circumstances you refer to, and whilst we will not go into details here, we would like to point out that Gleeson are not responsible for the lending policies of your mortgage provider.Our sales contracts clearly state (as is standard with most developers) tha a cancellation at this late stage post exchange of contracts entitles the developer to retain these monies, as we are sure will have been explained to you by your own solicitor.Whilst we sympathise with your personal circumstances, this matter has arisen due to an issue with your lender and yourself, which Gleeson have no control over. At no point have Gleeson acted "unethically" as you suggest.We are aware that these facts have been conveyed to you previously, but for the benefit of this review, we trust that this further reiterates our position on this matter.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotNo grass in garden, Terrible
No grass in garden, lots of snag items! Misrepresentation…offered me £3,000. Deposit contribution but later took it away saying they had to use it to put flooring in, as house doesn’t come with flooring! Then installed cheap carpets as well. Had I known all this I would have bought from another builder! Unbelievable! What new build doesn’t come with grass or flooring? Now their website is advertising flooring as standard, included. They care team keep blowing me off and abating my complaints! NOT even a doorbell or porch light! My depression and blood pressure have gone through the roof!
Jimmy · 19 March 2023
★★★★★ 5/5
TrustpilotWe recently visited the Castledene site…
We recently visited the Castledene site & were given a fantastic, friendly service from Danni, who was standing in for the usual girl who was on holiday.
Mrs · 15 September 2025
★★★★★ 1/5
TrustpilotWe previously had a gleeson home and…
We previously had a gleeson home and everything was great we decided to buy another gleeson property and everything has been a nightmare since we bought a 4 bed and they have fobbed us off with alot of things like the air vents they should of been checked on our home demo so nothing will be done even though they come open when windy, the windows creak, the front door has gaps and loads of air gets in which makes the house freezing, shower wasnt fitted right, the toilets leaked and they tried to blame us, the stair at the bottom all cracked and unsafe would only fix with glue, door for the kitchen was on the wrong way, chipped tile in the utility room, the radiator’s upstairs there is something wrong with the valve as it tickes really loud when you put the heating on still not sorted but they are wanting to take all flooring up or dig holes out the ceiling to fix, multiple problems with doors dropping and scratched doors and the paintwork terrible. We had customer service bloke come round and sort the paintwork out he dropped paint on our carpets which we purchased our self and customer service are a joke and wouldnt do anything then we had someone come round and fix the oven housing as the oven was only screwed in with one screw the other has gone through the side panel, they changed the new york panel under the oven which was chipped which also took them 10month to sort out, also the drain water had come up through under the sink in the kitchen and soaked the unit which the wood had swelled so was asked to change it so they came out and they chipped our flooring and ripped it on one side from sliding equipment across the floor and the plumber also put the sink down on the floor with no cover which i wasnt there for at 1st but when they had left noticed they had done this. Gleeson customer service are a joke and wont own up to this and will not rectify it, i wouldnt buy another one from them as this should of been a great experience but its been by far the worst!!! Do not buy from these as you hear the horror stories and we might sound like wingers but you have to see it to believe it
Kay · 15 March 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
