Gleeson Homes Yorkshire West Knottingley reviews

★★★★★ 1/5

Trustpilot

Still continuing to live a nightmare.

An update to my previous posts.We've now been in our new house for 26 months. STILL waiting for the driveway to be finished! Gleeson did arrange for the drive to be done earlier this year, what a joke! The drive had 'dry turn' marks all over it within days and holes started to appear. The customer service manager and the foreman of the tarmac company came and inspected it and agreed it needed to ALL be taken up.Then we were back to square 1, chasing Gleeson and the tarmac company to get it done. Again, every correspondence with them starts with an apology. They say "We are trying to work with you " - HOW! We just want the work done and then hopefully never have to deal with Gleeson again. We have spent so much money and time on making the gardens and area nice, and it is so frustrating to see the workmen walk all over the flower bed and wheel his wheelbarrow over them. We had also laid slate around the edge of the garden, we spend so much time picking large clumps of tarmac out of the edges now. We just want the work done so we can finish our plans. Our neighbour is so frustrated, he has put his house up for sale, he's had enough. To sum it all up, the sales team were fantastic, the move and completion went so smooth, but once we moved in it turned into a nightmare. The company is very unprofessional, they really don't care once they've had your money. They need to learn communication skills and stop the customer chasing week after week, month after month. I wish they would finish our property and disappear.

David · 5 September 2023

★★★★★ 1/5

Trustpilot

LA discount that isnt

My son is buying a new home. It was offered as a LA discounted plot. This should be 30% off the market price. The price they used they set themselves. The discount price they are offering is only about 15% off the price they are selling other properties on the same estate at "market" value. When this was queried they said they had sold properties at the higher price. In short they are making money on the back of first time buyers.

Andrew · 2 September 2023

★★★★★ 1/5

Trustpilot

GLEESON - I WONT BE BUYING FROM YOU

Looking to downsize.... I was excited to see that Gleeson have 3 new developments near me...So after looking at the Gleeson website I decided to check your reviews...So glad I did - so many appalling one star reviews!* My sympathies to all those who have had such terrible experiences * SHAME ON YOU GLEESON - I SHALL NOT BE BUYING A HOUSE FROM YOU

Andrew · 7 January 2022

★★★★★ 5/5

Trustpilot

Lovely experience

Lovely experience Very helpful Looking forward for me new house Ginell very nice customer care and explained me with details I was late as well but still she done work proper and gave me proper timeThanks again

Saqib · 2 May 2024

★★★★★ 5/5

Trustpilot

Our experience with Gleeson

We purchased our first home on the Birkwood site in Mareham Le Fen a few months ago and are overall pleased with everything! In the process up to completion, Morgan our sales executive was always so kind and made us feel at ease and answered any questions we had, she would communicate with us on a regular basis to keep us updated with everything! Even now we’ve moved in Morgan stills makes us feel welcomed and listens to any minor issues we may have and are sorted within a matter of days! I highly recommend purchasing at the Birkwood site.

Molly · 29 August 2023

★★★★★ 5/5

Trustpilot

Firbeck fields Gleesons

We have picked our keys up today from Firbeck fields gleesons We have found all the staff we have worked with, both of the sales team and the site manager have been helpful and knowledgeable and supportive

WILBOURNE · 30 April 2024

★★★★★ 1/5

Trustpilot

DO NOT BUY A HOME HERE.

DO NOT BUY A HOME HERE.Danger - have been left with my family of 7 including 5 children between the age of 1 & 10 & pregnant partner at risk of "immediate danger" to life & property as they had incorrectly installed a faulty boiler & have no intention of sorting the issue & advise its out of warranty. Not willing to provide any gas safety certificates and advised once you buy a property its basically your problem regardless of the false advertising of fair trade policies etc. They will look for any excuse not to sort out your defects - had a trusted plumber check the bathroom & reported of awful job on the bathroom installation which wad causing the leak - the fix was to use reseal the bath & paint the roof where the leak had been caused then refused to come back out when I complained. The 1 star if for the sales team who were fantastic (Wendy) who made us so excited about our new home & feel so welcome. Customer service have ruined all of that. Will be taking this further.

Liam · 21 August 2023

★★★★★ 5/5

Trustpilot

First home!

Recently bought a new build house on the same site as a friend, we've both been looked after really well from start to moving in! Kim has been a delight to deal with, Cliff the site manager has been professional and extremely helpful with all snagging. Really happy with the biggest investment in my life so far!

Chris · 9 July 2019

★★★★★ 1/5

Trustpilot

POOR REVIEWS SAY IT ALL- ONE STAR IS…

POOR REVIEWS SAY IT ALL- ONE STAR IS NOT LOW ENOUGH. I am absolutely sick of dealing with this pathetic excuse of a company my mental health is in the drain. Imagine trying to watch TV with the wind blowing through two doors and onto your face due to a hole in your front door and a lock that doesnt open for 3 minutes and being your only fire escape due to gleeson not giving you a back gate!I reported this when i noticed where the breeze in November came from, to be told after months and months itll be another 7 weeks, to then find theyve gave my door to my neighbour whos had her keys 2 weeks!DISGUSTING

Jess · 11 August 2023

★★★★★ 1/5

Trustpilot

POOR REVIEWS SAY IT ALL- ONE STAR IS…

POOR REVIEWS SAY IT ALL- ONE STAR IS NOT LOW ENOUGH. I am absolutely sick of dealing with this pathetic excuse of a company my mental health is in the drain. Imagine trying to watch TV with the wind blowing through two doors and onto your face due to a hole in your front door and a lock that doesnt open for 3 minutes and being your only fire escape due to gleeson not giving you a back gate!I reported this when i noticed where the breeze in November came from, to be told after months and months itll be another 7 weeks, to then find theyve gave my door to my neighbour whos had her keys 2 weeks!DISGUSTING

Jj · 11 August 2023

★★★★★ 1/5

Trustpilot

DO NOT BUY A GLEESONS HOUSE

Problems from the minute I moved in. They rush you in saying we are putting your house back on the market after you've reserved it. Rude from the beginning. Snagging issues ignored but the main problem was and is the drains. If you read all reviews you will see they always have issues with their drains. Bad customer service and no one knows what is going on. One person says one thing and then another something totally different. The water was backing up in my bath tub, toilets, sinks the works... not just me but my neighbour too. 8 months and still no result. They expect you to deal with it and live with it!!! Water takes about 5 hours to go down the bath tub and still doesn't. They've finally put a camera down and drains full of rubble and cans of drinks and all-sorts. They are rude, don't care and will really put you through hell and back. If I could I would save every buyer by telling them ... RUN AS FAST AS YOU CAN. Just save up more and get a better house by Barratts or someone we'll recognised. Do not use gleesons. Use your common sense and think why are so many people complaining and why do they have a 2 star rating whilst others have 4 or 5!! Don't let them sweet talk you I to buying, you will regret it. To the ones who are sayinvive been here 4/6 months and no problem... you just wait after your 2 year period and the problems and issues will roll in.

Tasneem · 8 August 2023

★★★★★ 1/5

Trustpilot

Update to bathroom leak

The problem comes from the sealant where the tub meets the tiles, which gets detached every 3 months or so, that is how it leaks in the kitchen downstairs, thru the ceiling.It does that cos Gleeson install crappy fibreglass tubs, which flex when you stand to shower.Two of my neighbors have the same issue, it could be the whole development cos they use this type of fibreglass bath everywhere, there is no option to get a decent sturdy steel enamel one before you move in.And Gleeson know and have known about this for years, and they are still doing it.So they want to destroy your floor/ceiling and they do it on purpose.This is offensive behaviour, these people should not do business.Update: I had it replaced with a steel enamel bathtub, and it had not even been installed with a piece of timber across the wall to prevent any wobbling! Unbelievable!!

John · 7 August 2023

★★★★★ 5/5

Trustpilot

Gleeson site model walk

Went to gleeson site model walk and spoke with Tina Walker, she was very helpful and discussed all options available without any pressure. She was welcoming and thorough throughout our time with her. Thank you 5 star service

Geoffrey · 25 March 2024

★★★★★ 4/5

Trustpilot

New home at model walk

Tina the site manager at model walk was very friendly & made the application process seamless.would highly recommend Gleeson for anyone looking to buy a new home.we can't wait to move in to our new home.

Gary · 3 May 2024

★★★★★ 5/5

Trustpilot

Canal Walk

The sales staff at Canal Walk - Sharon Wilson - amazing! Cannot fault how lovely she was, how helpful she was and how well informed she kept us. Really positive experience with Gleeson right up until key release

Imogen · 20 March 2024

★★★★★ 5/5

Trustpilot

Love my new home❤️

Love my new home, 5 weeks in👏👏Great sales guy Craig helpful and informative. Great site manger Jeff, brilliant , always on hand for any minor issues, very good to deal with. Lads on site spot on , courteous and respectful. No major issues, just minor on the tile fit. We are not the type to complain about tiny issues and we will just sort bits out ourselves. But honestly for the price I’m happy, house suits our downsizing needs perfectly. Could have went to the bigger house builders but would have paid 50k more ! Biggest challenge is the garden which needs retaining wall and tier.

Julie · 28 July 2023

★★★★★ 1/5

Trustpilot

Oh and my response is i am a priority this sine January just a total joke this place is

Terrible you enail customer service and don't get a reply not been able to use my downstairs toilet since feb keep asking when it's getting fixed nothing !! I paid for a gate last sept now in June still not got it despite me keep telling them I have 2 dogs. Love the house and location it just drives you mad just want things done here

Julie · 5 June 2021

★★★★★ 3/5

Trustpilot

Buy at your own risk, won't be an easy road

Honestly we thought everything was going smooth at first sales process was amazing, but then we moved in, they were fixing a lot of defects quick which we were very happy about but then it began to be slower and slower. We had issues with plumbing which took them 6months to fix , so we paid way more for heating than we should have and that's fine with them because obviously they weren't the ones paying the bill. They damaged our items and not taken accountability for it at all, nothing at all. We pay out of our pocket for items and their contractors damage them. it took them 9months to fix issues that we reported however 1 item is still outstanding and they don't see a problem with it. Ridiculous. Some of their contractors are definetly crap. Their complaint system is crap as well they did not even take our complaint seriously all they did was send site manager to us which we have spoken to plenty of times, seriously sort your complaint process out. People on site are nice can't really say anything bad, but I guess they all adapted to gleeson and they just don't really care after they sell the house. I suppose in a way we are lucky that they fixed a lot of issues however not happy with how we had to get to this point, some of the issues shouldn't even be a problem in a first place only if they had good contractors. Don't buy if you want to avoid stress , because it is a stressful road to get items fixed. We wish we looked at the reviews prior to buying gleeson homes, unfortunately now we have to deal with that issue ourselves as they are avoiding fixing it. Invest in a better builder, as with Gleeson you have to pay for everything extra,flooring, tiles, garden turf, shower screen etc everything is extra money. They don't take pride in their work and just want everything to be done quick. We love our location and the house just wish the process was much easier and quicker.

Karolina · 19 July 2023

★★★★★ 5/5

Trustpilot

I Purchased my gleeson cork (Ex show…

I Purchased my gleeson cork (Ex show home) back in 2019.From the start of purchasing my property the process has been delightful. Any issues Gleeson have been quick to rectify.I understand no two experiences are the same but regardless to which builder you choose you will find people with a ‘bad experience’ as houses are man made and mistakes can happen.

Daniel · 23 March 2022

★★★★★ 2/5

Trustpilot

Sales process was spot on…downhill from there

Sales process was spot on…downhill from there. Where to start. Everything from our doors not locking to the bath leaking through the kitchen ceiling.Door locks, missing vents, exposed wires, mould growing, radiator leaking, boiler leaking, splashbacks not stuck on, flooding in the garden, water through the garage door…plus many more.Whilst Gleeson have been reasonably good with rectifying ‘most’ issues, they are issues that should not have presented in the first place. Poor quality and finish, seeming very rushed. No pride put into the work.

Lewis · 17 July 2023

★★★★★ 1/5

Trustpilot

Unprofessional and shoddy

Arranged to view a particular style of show house at one of the developments only to be told the day before the development had to be changed to another as there was nobody on site. Went to the second development and met a lady who had no idea whatsover what was available on any of the 3 developments in the area. She showed us a show house anyway which was nice but not the style we had told them we wanted. You pay for a basic house and then it's extra for tiles, flooring, landscaping, etc in fact everything. The show house we saw would have been an extra £10k at least. Not impressed with initial impressions. Will give them a miss

Carolyn · 10 July 2023

★★★★★ 1/5

Trustpilot

One star just so I can explain to…

One star just so I can explain to everyone how awful their customer service is since I've purchased the house.Bought a house in March 2022 riddled with issues and to this day (June 2023) i'm still chasing them to resolve the issues.When we first moved in, I noticed we didn't have a extractor fan in our bathroom or our kitchen. When i raised this issue with them I was told that because our house was close to the motorway we didn't require any (what a absolute load of rubbish). For the past year we've had to shower with the window slightly open to avoid any moisture issues from arising in the property.I've told them on numerous occasions that in order for them to issue a building regulations certificate (which I still don't have even though we've lived here for a year) building regulations section F states extractor fans are required in both the kitchen and bathroom (this was also confirmed by the local council building regulations team).At the beginning of May they called and said they were sending someone to install the fans ( they told me this the same morning they were due to attend) I told them to book it for the next day so I can at least cover the items in the rooms so they don't get dusty and they said that they've booked in for the following day. It's been 7 weeks since then and since we had this conversation and they are still to turn up to install them.This is my experience since living here and to this day I still don't have any hope at all as they're absolutely useless.

Anonymou5231 · 28 June 2023

★★★★★ 1/5

Trustpilot

Do not recommend!

From the moment I walked into the sales office as a young, solo female, I was patronised and basically laughed at by the two also female sales associates. I was told I had no chance of getting a plot on the development as they already had others interested, despite it being first come first served; which they claimed there would be a queue out the door on release day (ended up being me and one other person waiting!). As a cash buyer, I felt that the saleswomen came across jealous, petty and bitter that I had managed to reserve my home. Several snarky comments were made throughout the process (‘all that space for one person!’, ‘how did you end up with the money for that?’ Etc etc) very unprofessional. I bought out of spite in the end, determined to get what I wanted as they were so sure that I wouldn’t. Do not recommend. However, the site team have been lovely, have somewhat fixed my many issues as the builders are absolute cowboys, and have helped out when I’ve needed them. As the site nears being finished, it is taking longer to get a response though, I waited a good 2 months without use of one of my bathrooms due to an issue. As cheap homes they are certainly cheaply made, but a good size and not falling apart I guess.

Daisy · 25 June 2023

★★★★★ 1/5

Trustpilot

We got our first house from gleeson

We got our first house from gleeson , but it’s been a nightmare when we are having problems in the house , yoj can’t speak to anyone , it should be done email when reporting , it took ages for them to reply I mean months before they will send someone , then recently same problem we had , happened again as it’s hast resolved on their end yet , and it’s the same it took ages before they reply or send someone to check , which the people they sending keep saying there’s no leak but water dripping in our kitchen , wet carpet in the landing, so how could it be that’s their is noLeak , eventually when we tried to connect again , it says we can no longer request any help as our cover warranty in them is already expired, but the problem is the same problem from the beginning,, took ages to respond , so of course we’re running out of time ,and now the said it’s expired !!!!! I’m putting this in here as until now we can’t use our en-suite due to a leak ,It’s very frustrating, one friend ask if I’m happy with gleeson and she is looking to buy as well and I said never again I will recommend, poor customer service , very unhelpful.terrible., this happened last year and until now it hasn’t resolved,

Jean · 19 June 2023