Every review we hold for the Knaresborough office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWhere do I begin with this sly estate…
Where do I begin with this sly estate agent?
Buying a house is stressful, even more stressful during a time of inflated prices. Fortunately, we were willing to pay 65k over the asking price to secure a house in best and finals on Alwoodley Lane. The first issue was Dacres didn’t send staff around when we sent the first bank to value the property (like other agents do) which is incompetent from their side. HSBC said the property was overvalued and not worth more than £550k (we were trying to pay £615k) Virgin bank said the same. While in the process of trying the third bank, totalling to over £1000 in valuations, Dacres lied about supporting us with the sale, relisted the house and sold to another buyer today behind our back and against written agreement.
We have a 7 month old baby, we’re over £1000 out of pocket and due to leave our place in less than 1 month time.
What a disgusting way to handle a sale.
*EDIT IN RESPONSE TO AGENT*
The statement about my complaint being incorrect is untrue and they are still lying.
If we were told viewings were happening and that the vendors were taking new offers we would not of paid for a third valuation. As stated in my original complaint - We have this in writing that the house was taken off the market. We also have in writing that the vendors from the vendors themselves that no further offers were to be considered until we had done the third valuation. Your secret agenda that was not communicated with us is disgusting.
We have spoken to numerous agents who have said during this particular market they have been sending staff around as banks are resisting inflated prices. Perhaps you should think about this.
Danni · 22 April 2022
Agent replied · 19 March 2026
Danielle, we are very disappointed to read this negative review and that you feel we have acted anything other than professional and in our client’s best interests. The points which you raise are factually incorrect, and we would be more than happy to discuss these with you in more detail. In response to your concerns a) It is not common practice to accompany a valuer to a property. Surveyors are instructed to work on behalf of the bank’s interests, and any influence from an agent would be highly unprofessional. b) After two down valuations and waiting nearly three weeks for a third valuation still to be arranged, our clients took the decision to re market the property. It was neither our client’s, nor our intention, to see you in a difficult position. Our clients needed to do what was best for their own situation. You were kept fully informed of the remarketing and the reasons behind it.
★★★★★ 5/5
TrustpilotI'm both buying a property and selling…
I'm both buying a property and selling a property through Dacres and from the start the experience has been outstanding with excellent communication from Gavin, Sue, Adam and Em! I can't thank them all enough for keeping me regularly up to date, being very honest, fair and balanced in the feedback and getting my property advertised so quickly! Within a day they had 10 viewings and I've had 2 offers already. They have worked the most unsociable hours to help me sell quickly knowing that it is a requirement for the seller of the house I'm looking to buy and have been so flexible in their approach. Customer service at it's best! In all honesty I'd never heard of them before thinking of putting my house on the market, I was given their information through a local Facebook page recommendation - I definitely see why they were recommended! THANK YOU!
Sarah · 12 March 2022
Agent replied · 19 March 2026
Thank you so much for your excellent review. Our teams work so hard and go above and beyond so we're absolutely thrilled to hear this lovely feedback. Wishing you all the best with your move.
★★★★★ 5/5
GoogleI would like to thank Nick and Anita for there help and professionalism in dealing the sale of my property. Help all along the way and would highly recommend Dacre's team at Knaresborough to anyone looking to sell their property in the area.
Mike Hudson
Mike · 23 October 2023
★★★★★ 5/5
GoogleThank you for handling the sale of our property, from handling the viewings with our timing constraints, to the push required at the end to get it across the line. Very much appreciated the liaison between the parties involved. Happily recommended.
Linda · 11 October 2024
Agent replied · 22 October 2024
Thank you very much for your 5 star review. We're really pleased we were able to support you with the sale of your home and if you ever need us again, please don't hesitate to get in touch.
★★★★★ 4/5
GoogleNick and Anita were always helpful and professional during our sale, particularly at the end when things went wrong it was good to be able to call and chat to them for help and advice as to what to do.
Marie · 23 October 2023
★★★★★ 1/5
FacebookDO NOT RENT HERE.
Dacre and Sons will not honour theIR word, nor treat you like human being.
my tenancy was due to end during lockdown, and dispute a verbal contract that I would only pay for the days I was on the property, as soon as I was out, they claimed "normal practice is to give a month's notice so you will have to pay a full months rent"
Normal practice?! They have zero compassion, and see you as nothing more than a bank account to bleed dry.
everyone else in the UK right now is banding together and helping out their friends and neighbors. but Dacre? no they do nothing but try and get more money out of you and use a pandemic as an excuse.
shame on you.
DO NOT TRUST THIS ESTATE AGENTS.
Dave · 26 May 2020
Agent replied · 27 November 2025
Do you need help in trading Forex, NFT, BITCOIN, and other stock exchange? then Mrs. EVELYN JOSHUA is the right answer. Apparently, she is the secret to my newly acclaimed success in Forex trading and Binary options. I recommend her for a life-changing experience trading, for anyone who needs help.
If you need a trustworthy and reliable account manager, mentorship, and guilds for trading, Mrs. EVELYN JOSHUA is the one you require. She can help you acquire a profit of as much as $6,500 weekly with a little investment of $500. Profits depend on the invested amount. She is 100% legit. God bless you Mrs EVELYN for your kind work in my life and the life of others. I will always share your testimony as tested and trusted...
Contact her Via
WhatsApp:+1(804)391-9232
E-mail:evelynjoshua24trades@gmail.com
★★★★★ 5/5
GoogleI have sold my home twice with Dacres in Knaresborough. Nick, Gail and the team had a considered and professional approach and I would recommend the firm to family and friends.
Emma · 24 October 2018
Agent replied · 22 October 2024
We are delighted that our team in Knaresborough we able to support your during the sale of your property. Thank you for the five star review.
★★★★★ 5/5
FacebookDacres were the agent on the house we were purchasing and although they weren’t technically acting for us they really went above and beyond to help us complete the purchase in some quite tricky circumstances. Thanks to Kelly, Martina and Jayne.
Imogen · 18 February 2023
★★★★★ 1/5
TrustpilotPoor Customer Service
Telephoned 4 times before I managed to get through. Left a voicemail - no call back. When I finally managed to speak to someone they stated that they were not doing anymore viewings despite the property only coming on the market yesterday. I was a cash buyer with no chain but they were not bothered stating everyone is a cash buyer. Rude!!
Kash · 2 February 2022
Agent replied · 28 October 2024
We are very sorry to hear you are disappointed. In this instance we were told by the property owner that they did not want any more viewings irrespective of the buyer’s position. Please contact us at marketing@dacres.co.uk and we will ensure your requirements are fully registered so you benefit from being on our mailing system. The current market is very busy and we understand that can be an immense source of frustration for buyers but that does not take away from the high standards of service we aspire to and which are reflected in our overall service rating.
★★★★★ 5/5
GoogleImpeccable service and friendly time-served staff who know the market and the area very well !
Jason · 10 December 2024
Agent replied · 11 December 2024
That's lovely to hear, thank you very much for your 5 star review and lovely comments. We're here if you need us again.
★★★★★ 5/5
GoogleJudged the top end market price perfectly and faultless buyer and seller communications throughout the process
Jayne · 10 November 2024
Agent replied · 10 November 2024
Thank you for taking the time to share your experience. We're thrilled you were happy with everything and we're here if you ever need us again.
★★★★★ 5/5
GoogleVery professional, easy to talk to I would recommend them to anyone.
Micky · 11 October 2024
Agent replied · 22 October 2024
Thank you so much for your recommendation and 5 star review!
★★★★★ 5/5
GoogleI would highly recommend dacres Knaresborough to anyone, they have all been amazing and kept me up to date with the sale of my property. Thank you for providing a brilliant service!
Jenny · 15 March 2025
★★★★★ 5/5
GoogleHighly recommended - Harriet helped us secure our new family home.
She was attentive , great communication and supportive during the full process
Highly recommended!
A · 22 April 2025
★★★★★ 1/5
FacebookI would never recommend this Company to let a property out. Emma Kerrywood Head of Lettings washes her hands of landlords with crooks which have gained access to landlords homes due to the poor referencing undertaken by Homelet, the company Dacre Son & Hartley use to reference tenants. Use at your peril.
Loretta · 2 August 2019
Agent replied · 27 November 2025
We are very disappointed to hear your feedback whilst letting your property with us. We pride ourselves on delivering the highest service to our customers and we are confident in the service that Homelet provides. As you know the letting of your property was on a let only agreement with Dacres and the checks were done some time ago with problems arising after the initial tenancy period. Your tenant passed these necessary reference checks. As soon as we were made aware of your concerns regarding the tenant, we raised your complaint with Homelet who investigated and found no issues with the checks they had processed. Our Head of Residential Lettings and Property Management has been in regular contact with yourself and has twice arranged to meet with you to discuss your concerns. If you wish to meet and discuss this in person please do not hesitate to contact us.
★★★★★ 5/5
GoogleJust wanted to say a big THANK YOU, especially to Anita for your help and support with the purchase of our lovely new home. We love it! We would definitely recommend Dacre Son & Hartley 100%
Janet · 23 October 2022
Agent replied · 22 October 2024
Thank you for your recommendation and for taking the time to leave such a wonderful review for our Knaresborough team!
★★★★★ 5/5
GoogleExcellent service provided
William · 11 October 2024
Agent replied · 22 October 2024
Thank you for your 5 star review!
★★★★★ 4/5
GoogleWebsite easy to use and presented the houses I wanted to view once the filters had been placed on
Mike's · 23 October 2023
Agent replied · 11 December 2024
That's great to hear, thank you for providing this feedback. We're glad you had a great online experience.
★★★★★ 5/5
GoogleThe whole team were so helpful, and got us over the line. Would use Dacre again. Thank you.
Michelle · 23 October 2023
Agent replied · 22 October 2024
Thank you for your lovely review! We are please you were happy with the service and we would be more than happy to help you again in the future.
★★★★★ 5/5
GoogleWe will recommend this caring and professional team as absolutely first rate. Despite several unexpected twists and turns we were assisted from beginning to end by people who knew their job and really wanted the customer experience to be as smooth as possible. Well done and thank you so much 😊! …
Mike · 23 October 2022
★★★★★ 5/5
TrustpilotGreat service
We used Dacre Son & Hartley in Knaresborough for both a property sale and purchase
They were very professional, helpful and friendly
We would certainly recommend
Sue · 25 March 2021
Agent replied · 28 October 2024
Thank you so much for your five star positive review. It was a pleasure to act for you on both your purchase and your sale and we wish you all the best in your new home.
★★★★★ 1/5
FacebookLet down by last minute effective cancellation of valuation due to Dacres double booking and not really given another option. Could not recommend.
Steve · 10 July 2021
Agent replied · 27 November 2025
Do you need help in trading Forex, NFT, BITCOIN, and other stock exchange? then Mrs. EVELYN JOSHUA is the right answer. Apparently, she is the secret to my newly acclaimed success in Forex trading and Binary options. I recommend her for a life-changing experience trading, for anyone who needs help.
If you need a trustworthy and reliable account manager, mentorship, and guilds for trading, Mrs. EVELYN JOSHUA is the one you require. She can help you acquire a profit of as much as $6,500 weekly with a little investment of $500. Profits depend on the invested amount. She is 100% legit. God bless you Mrs EVELYN for your kind work in my life and the life of others. I will always share your testimony as tested and trusted...
Contact her Via
WhatsApp:+1(804)391-9232
E-mail:evelynjoshua24trades@gmail.com
★★★★★ 1/5
FacebookI used dacres to sell my house. My solicitor paid their bill the day it was provided but I was shocked to receive intimidating emails from them threatening legal action because THEY had fraudulently forgotten/did not add the VAT. I lost money getting funds from long term investments because of their incompetence.
Mark · 24 November 2020
★★★★★ 5/5
GoogleGood service prompt and efficient throughout.
Richard · 23 October 2022
Agent replied · 22 October 2024
Thank you for taking the time to leave this five star review for our Knaresborough team. We are delighted you were so happy with the service!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
