Dacre Son and Hartley Knaresborough reviews

★★★★★ 5/5

Trustpilot

Great response to my concern.

I recently put a review on here regarding a staff member Anita. I wish to now add that this lady has has acted beyond and above expectations. She came to our new address and apologised for the day I spoke with her. She was so kind and brought us a moving in bottle of Prosecco. Everyone has off days and I think that's what happened as she was so polite and pleasant today. If this is the service you receive I would definitely recommend this company. Thanks again, Dave

Dave · 1 August 2024

★★★★★ 5/5

Google

We are hugely grateful to Anita, Nick and the team at Dacre, Son & Hartley for their professionalism, kindness and support in the sale process of our property, on many occasion going above and beyond the usual requirements of a sale. We highly recommend their services.

Sally · 21 October 2023

★★★★★ 5/5

Google

We used Dacre Son & Hartley in Knaresborough for the sale of our property. We would highly recommend them . There service was very professional but above all the staff are extremely friendly and nothing is to much trouble. The whole experience from start to finish has been outstanding . Nick Anita and Harriet are the dream team. We sold our property in 2 wks and can't thank them enough Customer service at it's finest. Thank you so much.

Janice · 27 July 2024

★★★★★ 5/5

Google

When my Mother in law passed away we contacted 3 agents with a view to valuing the property and subsequently selling it. All three were impressive, but Dacres seemed to offer something a bit extra, and this was proved when we came to sell the property. Nothing was too much trouble, and both the manager and negotiator were constantly in touch. We would have no hesitation in recommending Dacres to anybody wishing to sell a Knaresborough property.

David · 3 June 2024

★★★★★ 1/5

Trustpilot

Not much of a salesperson

Matthew Fox from the Saltaire office came and did a valuation of our home, after we showed interest in one of their properties. Various comments were made along the lines of "we don't usually sell properties like this... We usually sell more premium", and then valued it £30k+ below other agents we'd had round (at the time of writing, they have 14 pages of properties for sale on their site for less than our sale price). The entire encounter was very dismissive, very condescending, especially considering we were shopping in a "more premium" price bracket. As it is, we've accepted an offer on our property, after 2 weeks on the market, at asking price, and have had an offer accepted at a Dacre competitor - we had zero interest in considering any more of their properties after that encounter. Either Matthew had no interest in being there and deliberately low-balled, or he's not that much of an expert in the Saltaire area. Whichever the reason, we would not recommend.

GCP · 6 July 2025

★★★★★ 5/5

Trustpilot

Top top man Phil

I used Dacre, Son & Hartley’s Elland Branch for the sale of my property. The process was completely flawless. Phil was fantastic. He helped with the valuation and with his expert help, we accepted an offer on the house within 9 days of listing. If you ever need an estate agent Phil is definitely THE MAN! Thank you.

Claire · 22 March 2021

★★★★★ 5/5

Google

From the day my house was put on sale I was impressed by the efficient and competent way the agent dealt with requests. All through the process of selling i was given support and considered information on what was happening. It was …

David · 16 July 2025

★★★★★ 2/5

Trustpilot

Knaresborough office poor service and a bit slap dash

Booked a viewing to see a house and they told the seller I had cancelled the appointment which I obviously hadn't . I turn up to view after driving from Leeds and the seller looks confused and tells me what she has been told but kindly shows me around the property anyway, not sure I would trust this outfit again.

C · 19 November 2025

★★★★★ 5/5

Google

From start to finish Dacre, Son & Hartley were brilliant, always kept up to date with the sale. They chased any issues with potential buyers and found the right purchaser for a speedy sale. I've used "dreaded" Esate Agents in the past but with D, S & H ive had no issues whatsoever. Would highly recommend to anyone. 5 stars plus

Russell · 29 October 2025

★★★★★ 1/5

Trustpilot

poor customer service, very disappointed

Recently saw a house I wanted to purchase and the estate agent dealing with me was also the vendor associated with 3 other vendors. I was told that my offer was accepted and received confirmation of this. I was advised by the estate agent (vendor) that she and her husband who showed us around the house really wanted us to purchase the house although they had received a higher cash offer. In such a short time I built a good relationship with the estate agent and a couple of days ago she advised me to send all my paperwork over including ID and mortgage offer along with proof of the deposit to secure the house, which was done. Only now have I called back to discuss if there was anything else they needed and the estate agent I had been speaking to ( the vendor) advised her colleague was dealing with my case now, only to find out from her colleague ( the branch manager) that they had decided to accept someone else's offer, (although mine was guaranteed to be accepted) who had offered more and in cash? But they didn’t have the decency to tell me, what’s more, disappointing is the fact the state agent I was dealing with ( the vendor) advised me when I just called someone else was dealing with my case , I think honesty goes a long way and as I said to the branch manager had she of told me this information her self they had accepted another offer I would have not taken as bad, especially when she guaranteed that It was me they wanted to buy the house. When trying to explain this to the branch manager I found him very patronising in explaining the process with his shouting tone of voice and that the estate agent didn’t have time to call me as “ she was too busy trying to clean her desk before 5 pm for her holiday” My gosh that is some level of customer service. Very disappointed.

The · 11 August 2023

★★★★★ 5/5

Trustpilot

House purchase in Settle

We've just exchanged contracts on a house purchase in Settle, arranged through Dacres local branch. They've been extremely helpful throughout our whole house-hunting and purchasing process, managing to fit in viewings when we were up in Settle, sometimes at quite short notice. We'd particularly like to mention Andrew, who showed us round several houses, Tom , who responded to email messages when the office wasn't open, Mel, who we spoke to at the beginning, and who let us peer over her shoulder to see the details of a property, and Julia who passed on her local knowledge during our second viewing of the house we're buying. A thoroughly professional approach from all.

I · 25 July 2023

★★★★★ 5/5

Google

Harriet at the Knaresborough office of Dacres worked so hard and proactively with me to make the sale process as efficient and stress free as possible. I can’t praise her enough for her thoughtful professionalism throughout.

Jo · 21 July 2025

★★★★★ 1/5

Google

I hesitated to leave this review, but my experience with Dacre, Son & Hartley Knaresborough branch compels me to share. In the past two weeks, they delivered two unsolicited mailings to my home, boasting of a "Platinum Trusted Service …

John · 16 May 2025

★★★★★ 5/5

Google

We recently sold our house through Dacre Son and Hartley, and we couldn't be happier with the experience. Despite facing several unavoidable hiccups during the process, including a collapsing wall, the team was incredibly supportive and …

James · 16 April 2025

★★★★★ 5/5

Trustpilot

Skipton branch

Skipton branch in North Yorkshire were very helpful and very good with staying in touch regarding a couple of gruelling issues we faced, purchasing our first home. I would definitely choose these if selling/renting in the future!

Customer · 7 February 2022

★★★★★ 5/5

Google

I would definitely recommend Dacre Son and Hartley. They provided excellent advice every step of the way with a friendly and personal touch. They ensured that the process ran smoothly, even if you have no experience of selling a house. The photographs they provided of the house were excellent and it is an easy decision to give them five stars.

Lisa · 18 March 2024

★★★★★ 5/5

Google

We have used Dacres twice for sales of houses in Knaresborough, and both times we have been very pleased with their attentive approach. Although very many sales result from an initial contact via the internet, we felt it was important to have a local presence. Nick's valuation was realistic, and Anita dealt with us throughout in a sympathetic manner, always willing to keep the momentum of what is inevitably a frustrating process for both sellers and purchasers. A professional and effective team. Thanks a lot!

Conrad · 18 June 2022

★★★★★ 1/5

Trustpilot

Where do I begin with this sly estate…

Where do I begin with this sly estate agent? Buying a house is stressful, even more stressful during a time of inflated prices. Fortunately, we were willing to pay 65k over the asking price to secure a house in best and finals on Alwoodley Lane. The first issue was Dacres didn’t send staff around when we sent the first bank to value the property (like other agents do) which is incompetent from their side. HSBC said the property was overvalued and not worth more than £550k (we were trying to pay £615k) Virgin bank said the same. While in the process of trying the third bank, totalling to over £1000 in valuations, Dacres lied about supporting us with the sale, relisted the house and sold to another buyer today behind our back and against written agreement. We have a 7 month old baby, we’re over £1000 out of pocket and due to leave our place in less than 1 month time. What a disgusting way to handle a sale. *EDIT IN RESPONSE TO AGENT* The statement about my complaint being incorrect is untrue and they are still lying. If we were told viewings were happening and that the vendors were taking new offers we would not of paid for a third valuation. As stated in my original complaint - We have this in writing that the house was taken off the market. We also have in writing that the vendors from the vendors themselves that no further offers were to be considered until we had done the third valuation. Your secret agenda that was not communicated with us is disgusting. We have spoken to numerous agents who have said during this particular market they have been sending staff around as banks are resisting inflated prices. Perhaps you should think about this.

Danni · 22 April 2022

★★★★★ 5/5

Trustpilot

I'm both buying a property and selling…

I'm both buying a property and selling a property through Dacres and from the start the experience has been outstanding with excellent communication from Gavin, Sue, Adam and Em! I can't thank them all enough for keeping me regularly up to date, being very honest, fair and balanced in the feedback and getting my property advertised so quickly! Within a day they had 10 viewings and I've had 2 offers already. They have worked the most unsociable hours to help me sell quickly knowing that it is a requirement for the seller of the house I'm looking to buy and have been so flexible in their approach. Customer service at it's best! In all honesty I'd never heard of them before thinking of putting my house on the market, I was given their information through a local Facebook page recommendation - I definitely see why they were recommended! THANK YOU!

Sarah · 12 March 2022

★★★★★ 1/5

Trustpilot

Bingley office let down

Arranged for valuer to attend our home, received call that morning saying that valuer had family emergency and could not attend? Having made arrangements to be present not impressed that Dacres Bingley have no contingency plan in cases like this.

Mike · 11 November 2025

★★★★★ 5/5

Google

My wife and I bought a house with the help of the Knaresborough branch of Dacre, Son & Hartley. We were competely new to the area and the staff were friendly, approachable, and professional. Their local knowledge was exremely helpful. We would not hesitate to use them again.

Stephen · 18 May 2024

★★★★★ 1/5

Trustpilot

Ilkley Office mess purchasers about

Ilkley Office mess purchasers about. Despite us being told our offer was the highest, which was way above the asking price - they wanted us to go to final and best offers using our offer (which we said was best and final when given) as a leverage to up the price. Utter charlatans; no doubt they told other prospective purchasers how far they were off the mark too! We withdrew-purchasers need to stop falling into this trap as no doubt the others left didn’t know the revised situation.

Carol · 12 April 2021

★★★★★ 5/5

Google

I would like to thank Nick and Anita for there help and professionalism in dealing the sale of my property. Help all along the way and would highly recommend Dacre's team at Knaresborough to anyone looking to sell their property in the area. Mike Hudson

Mike · 18 June 2023

★★★★★ 5/5

Google

Thank you for handling the sale of our property, from handling the viewings with our timing constraints, to the push required at the end to get it across the line. Very much appreciated the liaison between the parties involved. Happily recommended.

Linda · 27 July 2024