Trusted Agent profile · Knaresborough
★★★★★
74 reviews across 3 platforms
35 High Street, Knaresborough, HG5 0ET
Dacre Son and Hartley's office in Knaresborough, at 35 High Street, is rated 4.2 out of 5 across 74 reviews on three platforms, including 45 Google reviews rated 4.8.
Every review we hold for the Knaresborough office, from every platform, shown as written. First names only.
5/5
GoogleFirst class service from Dacres selling our house and to the purchase of the ‘new’ house. Special mention to Harriet who guided and supported us through the complicated system of moving house-thank you Harriet and all the staff at the Knaresborough branch of Dacres.
Thank you for sharing your experience and for your 5 star review. It means a lot to Harriet and the team to know they made such a difference. All the best in your new home.
5/5
GoogleAnita showed us around our new home, she allowed us time and ensured all of our questions were answered After our offer was accepted she kept in touch and was always on hand to support us. On completion day she kept in touch and provided us with a lovely gift bag with the keys. I would highly recommend Anita and her team Thank you
5/5
GoogleI can highly recommend Dacre Son and Hartley. All the staff are extremely friendly and professional and nothing is too much trouble. Nick is vastly experienced and my home sold on the first day. The marketing of my property was superb with excellent photos and a comprehensive and accurate description of the property. Anita and Harriet are both very knowledgeable and efficient and supported me throughout the process of selling my home and I am hugely grateful to them. You will not regret choosing this company.
We are thrilled to hear your kind words, thank you so much. Your feedback is very much appreciated and we're so pleased we were able to support your house sale and are thrilled it sold so quickly. Best wishes from us all. We are truly grateful for your appreciation and are pleased that we could support you throughout the process. Should you need any assistance in the future, please don’t hesitate to reach out.
5/5
TrustpilotWould highly recommend
Would highly recommend. Staff in at the West Park office (thanks Jen and Amie) were very professional, helpful and did exactly what was promised. Throughout the viewing process they kept us up to date, always had a named contact who was prompt to respond to questions. When it came to completing the sale - we had many issues agents in the chain and solicitors, however Jen and Amie chased up, kept us informed and I felt were always working in our best interests.
5/5
GoogleWhilst Dacres, Son & Hartley were in essence working for the vendor I found them extremely helpful from my very first phone call. They were kind, friendly and extremely approachable with any questions I had. At one point I thought my sale would not go through if the vendors didn't move out on a certain day as promised. I voiced my concerns to the agents and in less than an hour they called me back after speaking to their client and were happy to allay my fears. Nothing was too much trouble and I have no hesitation in recommending them. Should I ever need the services of an estate agent they would be my first call. Thank you Dacres for everything you helped me with.
Thank you very much for your feedback. Nick and the team at Knaresborough are really pleased you found them helpful and approachable. Thank you for your recommendation!
5/5
GoogleAmazing service from Dacres Knaresborough office from start to finish. Nick's valuation and recommendations were well researched with supportive evidence and it was great to tap into his vast local knowledge. Harriet’s support throughout the selling process was exemplary and very professional, the offers received were well evaluated and recommendations provided to highlight the top contenders. Harriet updated us frequently on the progress of the chain of buyers below us and ensured any problems were highlighted quickly. Overall, it was her approach that contributed to a positive experience and successful conclusion. Thankyou.
Thank you so much for your lovely review, the team will be so pleased to read this. Receiving such wonderful feedback makes all the difference. Thank you!
5/5
TrustpilotPateley Bridge - Top service
Alison from Dacre at Pateley Bridge was fantastic with our move. She was proactive in finding us our home by reaching out to us whenever a new property that we could be interested in came on the market, she kept us updated throughout and was always on the ball to make sure the sale went through as quickly as possible always one step ahead with the solicitors and seller. 12 weeks in total for the sale to go through …would definitely recommend Dacre and Alison for your house sale or purchase
5/5
GoogleVery happy. Dacres have been excellent to work with. We have had good communication throughout from friendly staff. We had plenty of viewers around the property resulting in a quick offer at full asking price. Overall I would very much recommend Dacres and thank you to all involved with our house sale.
2/5
TrustpilotA disappointing service
Such a disappointing service from Dacres. Getting to the point of having your home valued is a big thing, especially in the current climate. And having worked hard on making significant improvements to the house, the descriptions received by the valuer were unfair, mostly negative and insulting. There was a lot of talking and very little listening. Realistic and constructively critical comments are one thing, insults are another and there are ways in which you can support and guide a potential vendor without making them feel so uncomfortable and upset in the process. Sadly, this isn't an estate agent I would either recommend or use based on this.
We are very sorry to hear that you didn’t have a positive experience regarding your house valuation. We aim to offer a great service to all our customers and would ask that you please give us a call so we can discuss this further.
2/5
TrustpilotSold house via Dacres
Sold house via Dacres, not a fast process from them, took ages to upload our home on different websites. Sara was the best, more helpful then anyone else there. We been advised the house will be available on different websites inc: Right move etc, on some websites the house not appeared. also been told we will get shoe cover (never got it). been told we potentially can get 200-215 for the house and once we received the first offer of 195 benn told to accept this as we won't get anything better. Not a great service. Not using Morley service again
Thank you for taking the time to offer this feedback for our Morley office. We work hard to provide a 5-star service for every customer and are sorry to hear that you didn’t feel to have had this experience on this occasion. The property market can be very dynamic, and property values can fluctuate based on various factors especially at a time of increasing base and mortgage rates. All aspects of the offer were carefully considered, including the buyer's financial standing, the current market conditions, and any benefits to a faster sale. If you'd like to discuss anything further, please don't hesitate to get in touch.
4/5
TrustpilotGreat service from Ian Bradbury at Darce Son & Hartley
Ian B at Darce Son and Hartley was friendly and professional. His reassuring manner, mixed with his knowledge and understanding, gave us complete confidence every step of the way. It’s rare to find someone who truly listens and cares, and Ian went above and beyond to ensure everything was handled for us. I would highly recommend Darce Son and Hartley, especially because of Ian’s outstanding service. Thank you for making a positive buying experience.
5/5
GoogleI can highly recommend all the staff at DACRES, Knaresborough for their first class service. In particular, Harriet has been invaluable with her time, communications and attention to detail. They have made the sale of my property as smooth as possible - thank you so very much to all.
5/5
GoogleFrom the start to the completion of the sale of our property the team at Dacre,Son & Hartley Knaresborough were excellent throughout. Their professionalism, great knowledge of the market & local area really made the process very smooth & …
Thank you so much for your kind recommendation, it means a lot to our wonderful Knaresborough team. If you ever need us again, don't hesitate in getting in touch. Wishing you all the best.
5/5
TrustpilotFirst class service from the Ilkley office
First class service from the Ilkley office from start to finish! Thank you Vicki Bradley - could not have asked for a better agent. Professional, thorough, discreet and everything done without any fuss. I can highly recommend Dacres (Ilkley) - I could not have made a better choice!!
5/5
GoogleI've been so pleased with the help Dacres have given me during the sale of my property. Nick who came to do the valuation is extremely knowledgable about the Knaresborough property market. Anita was on hand throughout to answer my questions and help manage discussions with my buyers. I didn't realise quite how much they would be helping me with the sale - thank you :D
We're so pleased you were happy with everything and thank you very much for your kind words and five star review. It means a lot to our team to be acknowledged in this way - thank you.
5/5
GoogleRight from the start Nick came and spoke to us and was very nice and compassionate as we were selling my mums house who we'd just lost. He was very informative and professional and then Harriet through the whole process was very good and kept me informed as asked. I cannot thank them enough. EXCELLENT SERVICE.CAN HIGHLY RECOMMEND.
Thank you so much for your kind words and recommendation. We really appreciate you taking the time to share such lovely feedback at what must be a difficult time. Best wishes.
1/5
TrustpilotTerrible service
Terrible service, unethical and will screw you over as a buyer as soon as look at you. Had an issue with our sale, but they stated they'd keep the chain together. They didn't, they have said they were contacted by someone who found out, but there was no need to do this. We were back procedable by the Wednesday. On the Thursday EVENING they showed the property again, having never informed us this was happening.
5/5
GoogleMy Mum was delighted with the excellent service provided by the knaresborough team who went above and beyond during her house sale. She will definitely be recommending Dacres to her friends.
5/5
GoogleThe team at Dacre's in Knaresborough provided excellent service for our house sale. Everything was fully explained, good communications throughout, and we were impressed with the marketing of our house and the very friendly and open approach of the team. Highly recommended.
Hi William, we just wanted to say thank you for taking the time to review the Dacres team in Knaresborough. We work hard to provide 5 star customer service and the team love to receive reviews like this, thank you!
5/5
GoogleI recently had the pleasure of purchasing a home through Dacre, Son & Hartley Estate Agents and I couldn't be more satisfied with the experience. From start to finish, they have displayed exceptional professionalism, dedication, expertise and always being polite and smiling. They were always available to answer my questions and ensured that every step of the process was smooth and stress-free. Their attention to detail and commitment to finding the perfect home for me truly set them apart. I highly recommend them to anyone in need of a reliable and top-notch estate agent. Five stars!
Thank you so much for your kind words! We're thrilled to hear that your experience with Dacre, Son & Hartley Knaresborough was so positive. We truly appreciate your recommendation and the five-star rating. Enjoy your new home and please don't hesitate to get in touch if you need us again in the future!
1/5
TrustpilotSharp Practice
As per the 15+ negative reviews already written about this so called Agency NOTHING has changed. Thank God that due to their sharp practice I a cash buyer was not even disclosed to the seller nor afforded a viewing of the property I wished to purchase. I was told," Don't bother going to the house it's just been sold". I was 2miles from the house on the Date and Time agreed for my "Viewing" !!!! It transpired it was sold the day before and they didn't have the courtesy to tell me nor the owner who wanted a "Cash Buyer" NOT TO BE TRUSTED!!!!!
5/5
TrustpilotGreat response to my concern.
I recently put a review on here regarding a staff member Anita.I wish to now add that this lady has has acted beyond and above expectations. She came to our new address and apologised for the day I spoke with her.She was so kind and brought us a moving in bottle of Prosecco.Everyone has off days and I think that's what happened as she was so polite and pleasant today.If this is the service you receive I would definitely recommend this company.Thanks again,Dave
Thank you for taking the time to update your review. Anita truly embodies our commitment to excellent customer service, and we are glad she made such a positive difference for you. We wish you all the best in your new home.
5/5
GoogleWe are hugely grateful to Anita, Nick and the team at Dacre, Son & Hartley for their professionalism, kindness and support in the sale process of our property, on many occasion going above and beyond the usual requirements of a sale. We highly recommend their services.
Thank you so much for your great review and your recommendation. We are really pleased you were happy with the service received!
5/5
GoogleWe used Dacre Son & Hartley in Knaresborough for the sale of our property. We would highly recommend them . There service was very professional but above all the staff are extremely friendly and nothing is to much trouble. The whole experience from start to finish has been outstanding . Nick Anita and Harriet are the dream team. We sold our property in 2 wks and can't thank them enough Customer service at it's finest. Thank you so much.
Thank you so much for your fantastic review! We are thrilled to hear about your outstanding experience with the team at Dacre, Son & Hartley in Knaresborough. Your kind words about our professional service, friendly staff, and exceptional customer service mean a lot to us. It was a pleasure working with you, and we truly appreciate your high recommendation. Should you need any further assistance in the future, please don’t hesitate to get in touch again. Best wishes.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dacre Son and Hartley's Knaresborough office has 74 reviews across three platforms: 45 on Google, 1 on Facebook (across the whole business), 28 on Trustpilot (across the whole business).
Dacre Son and Hartley Knaresborough is rated 4.2 out of 5 across all 74 reviews, and 4.8 out of 5 on Google from 45 reviews.
Dacre Son and Hartley Knaresborough, 35 High Street, Knaresborough, HG5 0ET.
