Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotWilliam h brown - Barking
Saw the estate agents mentioned in an evening standard article about affordable London property and googled the office. Was difficult to find parking but tube was close. Got shown 4 properties which matched our criteria and budget and ended up bidding and buying the 2nd one. Initially dealt with the manager Geoff, but Luke did almost all our legwork. They were really friendly and their advice turned out to be the best we had, helping us to buy within budget.
Jessica · 28 September 2019
★★★★★ 1/5
Trustpilot'0' communication from this company
If I could rate our experience with this estate agency in Lincolnshire, it would have to be -0, they never answer their phones or any messages left on their answerphones .... to date after 3 days we have still not received a phone call from them re booking some viewings...luckily we found another agent in the area who were very good and who we bought our home from ...
Christine · 8 April 2022
★★★★★ 1/5
TrustpilotDo not use this company
Do not use this company! The list why would be too long, but they would include: rarely return a call; lost my front door key after saying they didn't have one (it was found later, in a drawer in the office); asked if the letting was going OK and would I think of selling - it WAS with them for sale; moved to a different office and they at first insisted on a new contract, later agreeing that this was an error on their part; only one viewing (that WE had to arrange!) over a 15 month period; decided to withdraw from them and a month has gone but they still haven't collected their sign - phoned and emailed but no return of communication. Basically, an incompetent company who seem not to care at all about 'service'. Avoid like the plague.
Mike · 19 September 2019
★★★★★ 1/5
TrustpilotWilliam H Brown Estate Agents
William H Brown Estate Agents, a place that that lies at your face.... In my case, stating that there is a phone line in the building you are about to rent and when you move in you discover that there are no phone cables at al............. you make your own conclusions.A place that leaves you with a blocked fire exit for over a month. Maybeeeee they will fix it after the visit of a Fire Officer....A place that recommends you to leave your rubbish rotten in a room in the building corridors for over a week, and that charges you if having some not "domestic" rubbish.....It is not my case, but there are comments in the Sequence UK Facebook page about problems in getting the deposit back. More than one. I hope it won't be my case....
Balandino · 5 September 2019
★★★★★ 5/5
TrustpilotBrilliant Staff, Brilliant Company
As a prospective tenant I have been taken aback at the exceptional level of service I have received, the staff are fantastic and able to take on any challenge with a smile, true credit to the company, will definitely strongly recommend based on my experience.
Herol · 30 March 2024
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS
We had to call them on several occasions just to get them to put the property on the market still don't know why they offered 200 pound discount on sale due to this but they have not paid this to me even though Miguel confirmed they would pay this into my bank several times they do not return calls and that was just to get property on market AVOID AT ALL COST NOT WORTH TROUBLE LIARS mildenhall branch
Tracy · 20 May 2020
★★★★★ 5/5
TrustpilotThis has been severely delayed by illness but has to be said
This has been severely delayed (by a year) but still needs to be said.I would like to congratulate you on the more than excellent service we have received from all of the team at the Kelvedon branch of William H Brown, none more so than the Manager, Spencer Barlett.We were going to use an online estate agent and save a considerable amount until Spencer came round to see us. He convinced us that his service was a better way forward and thankfully in retrospect we agreed albeit doubting that the much higher cost was worth it.We had solar panels on our roof under a rent a roof scheme and this proved to be a very difficult obstacle to overcome. Spencer has taken all of the multiple curved balls these have thrown with utter professionalism. He has remained honest with us at all times and offer a solution for us to agree to. I do not feel that he would have spent more time with a client had their house been four times the value of ours.All of his team have also given an excellent service to us along with the same welcoming greeting to phone calls or office visits and we have never been made to feel either like an unwelcome interruption or worse a money machine.
Jane · 2 August 2019
★★★★★ 5/5
TrustpilotHappy with my service and my house purchase
Recently bought a house through William H Brown had a really nice case handler called Neel Rawal. He was professional, efficient, kept me up to date with everything. Im very happy with my purchase he was with me through the viewing of the property right up until the end and handed me the keys and wished me well :) wishing him all the best at William H Brown, he has a good future ahead of him.
Kiran · 5 December 2020
★★★★★ 1/5
Trustpilotarranged to meet someone from William H…
arranged to meet someone from William H Brown to view a property. The experience has put me off and i feel sorry for the seller because they are not doing their best for that customer. The man who met us didn't even introduce himself. He just unlocked the door and we went in. He knew absolutely nothing about the property when we asked him questions and didn't know which garage belonged to the property. My husband and i agreed that his whole demeanor was like he couldn't be bothered and didn't want to be there. No one has bothered phoning us to ask how the viewing went either. Very poor.
Debi · 10 July 2019
★★★★★ 1/5
TrustpilotWARNING ⚠️ DO NOT USE We placed our…
WARNING ⚠️ DO NOT USE We placed our house on the market with these in 2017 we didn’t have one viewer and they were not interested in selling our house. We unwittingly signed a sole agent contract and didn’t know anything about it after being pressured into signing. When we told them we didn’t want them to market our house anymore they sent us letters from Connell solicitors demanding we paid them over £2000. Now 18 months after they are still demanding £2000 for something they never did.
Michelle · 13 June 2019
★★★★★ 1/5
TrustpilotDon’t do it!
Don’t do it! One of the worst agents I have ever used! They charge high commission and tie you in for 5 months! But fail to mention that at sign up. One member of staff was very rude in her manner. They don’t ring you to keep you updated, most other agents ring you weekly with an update, not them. I didn’t hear for 3 weeks and I had to constantly ring them. They have staff with little experience in selling houses. My advice go with someone else!
M.M · 24 May 2019
★★★★★ 1/5
TrustpilotDisgusting con artists!!
Disgusting con artists!!! Constantly harassing you to use their very expensive mortgage advisors and if you dont use theirs you ARE NOT even getting a look in. We turned them down 6 or 7 times and everytime we phoned up to arrange a viewing or with any queries we had been "archived" so nobody could find us even though we are still actively looking for a house. We had no contact no property alerts we have been waiting 3 weeks for someone to respond to us after we asked for a viewing numerous times, the one property we did actually get to view through them we arrived at the property and they did not even know we were coming. They tell you everything you wantvtonhear and then tell the sellers completeley different things to make them sell to the ones who have used their expensive mortgage advisor.Very un professional!!!!! DO NOT USE even if u like the house just look elsewhere.
Sean · 23 May 2019
★★★★★ 1/5
TrustpilotUNPROFESSIONAL
They advertised a house for rent on the Second Week of May and they made us want to pay extra charges and insurances. Basically they wanted to charge us for everything. (I think if they could charge us of breathing they would) So UNPROFESSIONAL and every single time you ask them about your tenancy agreement and any updates they will answer you. “I WILL GET BACK WITH YOU LATER” “I’M CALLING THE LANDLORD.” such a waste of time, money, and energy.
Antonia · 21 May 2019
★★★★★ 1/5
TrustpilotAwful Lettings company with no customer service skills
Took me 4 phone calls to arrange a check out when I left a property and then I was told that a quick email to sequence and I would get our deposit back. Totally misleading as there is an entire process to go through.This agency has no care for their tenants - you are Purely a number. They are flippant on the phone and do not pass on messages. I took keys back and passed on the burglar alarm code. The next day I get a call asking what the code is as the check out guy has set it off!! Hopeless - avoid if possible
Nicola · 21 May 2019
★★★★★ 1/5
TrustpilotDishonest, arrogant, rude and unprofessional!!
Dishonest, arrogant and rude. Do not attempt to sell via the Welwyn Garden City branch.They will waste 6 weeks of your time with your house removed from the market for a buyer that hadn’t even provided sufficient I.D!! (Something I would have expected to have been done before the gentleman in question was allowed to place offers and demand the house was removed from the market and further viewings cancelled) -which I did in good faith.Grant the manager at WGC takes on average 4 days to respond to emails when asking for simple updates. He fobbed me off with ‘the buyers solicitors are waiting for draft contracts’ when in fact my solicitor hadn’t received anything from either WHB or the buyers solicitors. How can a solicitor draft a contract without even a name? So this was a lie to keep me quiet for a few more days! Viewings always shoddy... Lights left on, sofa sat on, my fridge/freezer had even been turned off and started to defrost by the time I’d got home. Not the service I expect when paying over 3grand in fees. The disappointing part is Grant knew how disappointed I had been with my previous agent, he promised I’d receive a better service from himself and his team at WHB.I now need to add that Grant (branch manager) instead of acting professionally and apologising, is instead going around town bad mouthing me and asking people who know me on a personal level to have me take down this review. I find this highly insulting, unprofessional and inappropriate. As a manager he should be aware this against any code of conduct and client confidentiality.Head office are now aware of this poor management and disappointing practise.
Jo · 18 May 2019
★★★★★ 1/5
TrustpilotDishonest
Dishonest, arrogant and rude. Do not attempt to sell via the Welwyn Garden City branch.They will waste 6 weeks of your time with your house removed from the market for a buyer that hadn’t even provided sufficient I.D!! (Something I would have expected to have been done before the gentleman in question was allowed to place offers and demand the house was removed from the market and further viewings cancelled) -which I did in good faith.Grant the manager at WGC takes on average 4 days to respond to emails when asking for simple updates. He fobbed me off with ‘the buyers solicitors are waiting for draft contracts’ when in fact my solicitor hadn’t received anything from either WHB or the buyers solicitors. How can a solicitor draft a contract without even a name? So this was a lie to keep me quiet for a few more days! Viewings always shoddy... Lights left on, sofa sat on, my fridge/freezer had even been turned off and started to defrost by the time I’d got home. Not the service I expect when paying over 3grand in fees. The disappointing part is Grant knew how disappointed I had been with my previous agent, he promised I’d receive a better service from himself and his team at WHB.
Jo · 19 April 2019
★★★★★ 1/5
TrustpilotLazy and not worth the time
We set up the sale of our house with these guys, all seemed well not pushy or overbearing with sales tactics. Been on the market for 3-4 weeks, no viewings at all. No contact from them either and not even a sign up. Sold our house through our original agent and when we called to let whb know, they had no idea who was looking after our sale and took it off the market before the question was even out of our mouths. If you cant be bothered to sell a house, don't bother wasting everyone's time
Hannah · 29 March 2019
★★★★★ 1/5
TrustpilotSet up to part you from your money even if they don't get all of it.
I entirely regret letting this company anywhere near our house that we wanted to sell.Firstly, houses falling through before contracts are being exchanged currently runs at about 33%. There are companies that thoroughly check out potential buyers before landing the customer in financial trouble; which can cut this rate in half. In our experience, WH Brown did none of this. A couple came forward & the sale started to progress. Only when we were a few weeks from completion did we find out that this couple couldn't even raise a mortgage which caused everything to collapse. Of course, your solicitors that you instruct are not going to waive their charges. We ended up over £2000 pounds out of pocket with nothing to show for it. This, of course, includes arty farty photo's that WH Brown actually charge you for. When I went into their offices & asked to use their toilet (when the sale was proceeding) there were instructions on how to work the customer & hence relieve them of their hard earned cash over the toilet. It stinks (no pun intended) to high heaven, which on a spiritual note I would say that these big wigs that run this company have also wavered their route to.Lastly, don't expect them to find you a mortgage offer without charging you hundreds of pounds. And yes there is also an admin fee involved along the line.One more thing if a company can't even come on here & defend themselves & the way they act, what does that tell you?
Edd · 27 March 2019
★★★★★ 1/5
Trustpilotone of the worst agencies I have dealt…
one of the worst agencies I have dealt with, they use incorrect surnames in the tenancy agreement and I have been 3 weeks chasing them to correct my surname and still they don't respond till this moment.
YOusef · 7 August 2024
★★★★★ 1/5
TrustpilotWorst letting egents in the uk Wh brown
Worst letting egents in the uk been renting a property for 3 years from Wh brown my daughters bedroom there is a roof leak and still leaking had to inform the council to get rid of mould it is only a two bedroom home with so many problems on the inventory everything in the house is soiled and stained and hedges in the back garden are as tall as the house the staff at Wh brown are rude and pin everything on the tenants reading off a script
Craig · 3 February 2019
★★★★★ 1/5
TrustpilotCould not care less about buying or selling housesI
My partner went to view a property being marketed by William H Brown in Kings Lynn UK. The lad dealing with the viewing did not even say hello nor introduce himself and merely pointed to the back door. He also gave incorrect information about the property and assured us that someone would get back later that day to register our interest in the 'modern auction' debacle but nobody even bothered.
Marie · 4 December 2021
★★★★★ 1/5
TrustpilotAgency in wisbech Paige Anderson terrible
Agency in wisbech : Terrible , unacceptable experience I was looking for a house to rend and more than 3 weeks after still no answer. I could see on the add that the house have been rent but she still didnt wanted to tell me this news . Not organise at all , they send agent for view house and they are useless and don’t care about what you want or askThey Gave me 2 appointment for view a house in the dark with no electricity !! Clever I complete the contract for the house not knowing that they was already one contract sent and complete before me !! Haha Thanks for make me loose my time You don’t rent banana you rent house , the most important thing for familly or people !! Be respectfull for them The agent I had was “PAIGE ANDERSON “Very not organise at all ! And just didn’t care , she just want to do her job but she don’t give Dam If i get the house or if I loose my time ....Pathetic
Laurie · 16 January 2019
★★★★★ 1/5
TrustpilotDo not use.
Do not use.Some branches are okay from my own dealings but most branches communication with clients is abysmal and seems to be a total lack of coordination or indeed communication between colleagues or with their buyers in certain branches.
Louise · 25 June 2024
★★★★★ 1/5
TrustpilotI’ve constantly had to chase the estate…
I’ve constantly had to chase the estate agents to do anything. I couldn’t move into my property because they photocopied the wrong side of my driving license, didn’t notice this until 3 days before and when I tried to call the agent I was working with hand gone on annual leave. Despite going to another branch (I’m 160 miles from where I am moving to) and then photocopying it, they forgot to send it on.I’ve rented and bought properties before and never worked with such an inept load of estate agents.
Mr · 12 November 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
