Trusted Agent profile · Kirklees
★★★★★
1,116 reviews across 2 platforms
58a Market Street, Huddersfield, HD1 4SH, Kirklees, HD1 4SH
Smart Properties's office in Kirklees, at 58a Market Street, is rated 2.8 out of 5 across 1,116 reviews on two platforms, including 303 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Smart Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
1/5
TrustpilotNot serious estate agents
I had a property viewing with them today, after waiting for 15min no one showed up. After calling them I found out my appointment has been canceled by the agent. I have not received an email nor a phone call.I would not be conducting business with them anymore, this is not a way to do business.
5/5
GoogleAn astounding agency! Smart properties really lives up to the reputation of being the best in Huddersfield. I highly recommend their services. I am greatful to the staff for always being so kind, considerate and understanding.
1/5
TrustpilotLincoln branch rentals are dreadful
Rentals at the Lincoln branch are dreadful, they’re hard to contact, messages are unanswered, viewing appointments missed, I was left out of viewings arranged despite registering an interest. Bad for renters, terrible for landlords who are potentially missing out on prospective tenants and earnings as their property is left empty.
1/5
Trustpilotterrible agents
I'm trying to buy a property and those greedy Agents wont let me view property because I'm not using they mortgage advisors. I've contacted them about numerous properties but they even wont return emails or calls as they already know I don't want to use their dodgy advisors with elevated fees, disgrace where is free market!!!!!
5/5
TrustpilotAttleborough Branch - Above the Rest
In a recent purchase the Attleborough Team, in particular, Graham has gone above and beyond any of my expectations of the Sellers Estate Agent, they have known what was happening in the Chain, they have always been available to take calls, they have been solution-focused, helpful, friendly and supportive. I cannot recommend them highly enough.
1/5
TrustpilotI would give them zero if I could
I would give them zero if I could. Terrible letting agency, poorest that I've ever dealt with. They ignore communications, lie, over charge and do not pass communications to landlord. They avoid doing any work on maintenance. Just a lot of grief. I never want to rent again after this! Harrogate branch - managed by sequence who are even more rubbish
1/5
TrustpilotUtterly Useless!
After organizing a viewing for two properties without much hassle, the follow up was non-existent. As a student, sorting housing out for the next year can be a stressful time. After liking one of the properties and emailing them to express our interest, no reply was received. Then after emailing them for a second time, still no reply has been received.Utterly useless!
5/5
TrustpilotWHB Lincoln: mortgage
Lincoln Branch. We applied for a new mortgage with Harry MacDavid, our situation was quite complex but he was able to unpick everything for us and to find us the best deal based on our circumstances. He was professional and highly efficient throughout, we wouldn't hesitate to use him again in the future and would highly recommend him.
1/5
TrustpilotThey don't remove ads off sold properties off the market
They don't take properties which have been sold off the market so it's misleading and make you lose time! Unprofessional. Additionally, they don't follow requests about the way to contact you. I prefer to be contacted via email or message as I work nights, but they still will be giving you a call...
1/5
TrustpilotTERRIBLE...the communication is beyond…
TERRIBLE...the communication is beyond embarrassing, property is literally thrown on to the market at a random price and left to sit there as they want their advertising boards around town. It's well known this company is NOT the best locally, they just have more money to push their business. AVOID AVOID AVOID!!!
1/5
TrustpilotTried 4 times to arrange a viewing of a…
Tried 4 times to arrange a viewing of a property with the Lincoln office through Rightmove, direct email and telephone calls. The guy who took my calls assured me that the negotiator would ring me back - they never did, so I never viewed. If I was selling a house with these clowns I'd be very concerned.
1/5
TrustpilotAvoid at all costs
The worst estate agent company ever. I dealt with a Jerome in Barking and not only was he rude and aggressive he was completely useless! Didnt tell us of a number of offers and was impossible to get hold of. He lied and was appalling throughout. Would never use again.
5/5
TrustpilotLetting team at Norwich Bank Plain
Letting team at Norwich Bank Plain Kane, John et alVery pleased with the service I received. A tenant was found very quickly and communications were excellent. This was in stark contrast to other letting agents I have dealt with in the past. I was kept well informed by their trainee Kane. I wish him every success with his chose career.
5/5
TrustpilotWilliam Brown Reepham
The best estate agent in Norfolk.The team there were superb, but Sandy stands out, her customer service was exceptional.Would use again without doubt
1/5
TrustpilotTaking more fees than they tell you about and selling your data
After finding a property with them I was told about the fees but when I paid them and wanted to pay the deposit and first moth's rent I was told there was another fee bringing it to £650. What is more they sold my personal data to Spark Energy and changed my energy supplier to Spark energy without mine or my landlord's consent.
2/5
TrustpilotPoor service at Fakenham
Poor service at Fakenham. Took house of market mistakenly. Our buyer only got it by insisting they contact me.Pressured to accept a risky bid.Once under offer, no contact. They never bothered to chase and update etc. I had to chase them. Very poor.I would not use again.
5/5
Googlebeen with them for a few months now and it has been absolutely amazing and perfect. me and m partner are loving our new home and the service we get from smart properties is perfect. Any issues solved immediately to a high standard and amazing friendly staff. I would 100% recommend!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotVery unprofessional agent
Very unprofessional agent. Initially mentioned to me that a viewing needs to be rescheduled as the tenant wasn’t home, rescheduled to the next day. Next day she does not answer calls and when I reach the location I find no one is available. The following day the house is listed as Let agreed. Waste of time dealing with an agency like this.
5/5
GoogleIf you want an honest no-nonsense estate agent who you can trust completely then choose Smart properties.Omar and T go the extra for their customers.I live abroad for 1 year now stress free.Happy landlord!
5/5
GoogleI am a care worker who came from abroad and I can not thank Smart Properties enough for their welcome arms and helpful support through the entire process of finding a house. Thank you!
1/5
TrustpilotMy 81 year old mother wants to move…
My 81 year old mother wants to move closer to me due to covid . Sold her property and put in a offer and telephone call to confirm offer was accepted took all information and no letter arrived. Dereham branch manager they have all lied . It a shame they didn’t realise it affect people’s lives !!
5/5
GoogleSuch helpful and professional individuals as they were the perfect team to speak to regarding my property. They are very attentive and make sure everything is always done on time. I would highly recommend smart properties to anybody as they have provided such excellent service. Very reliable and respectful, as well as trustworthy.
1/5
TrustpilotGreat Yarmouth Avoid
Great Yarmouth We rented. Our house had damp, water coming through the ceiling and they didn’t give a toss. Once they’ve taken their money you no longer exist. A damp house, hole in roof and didn’t want to know. Rude, don’t get back to you, basically a very costly estate agent who only want to know you until they’ve received your money. Avoid.
5/5
TrustpilotA very professional service
WilliamHBrown in Clacton gave a great service when I was looking for a tenant. Emails and phone calls were answered promptly. Very professional service from Oliver and Tom. I will be using them again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Smart Properties, Kirklees won Gold.
