Trusted Agent profile · Kirklees
★★★★★
1,176 reviews across 2 platforms
58a Market Street, Huddersfield, HD1 4SH, Kirklees, HD1 4SH
Smart Properties's office in Kirklees, at 58a Market Street, is rated 2.9 out of 5 across 1,176 reviews on two platforms, including 363 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Smart Properties hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kirklees.
The Trusted Agent 2026 results for Smart Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
1/5
TrustpilotWORTST AGENGY EVER - STAY AWAY FROM THEM!
WORTST AGENGY EVER! STAY AWAY FROM THEM!moved to a new property advertised with phone line.... had to wait two months to get it sorted. fire doors and rubbish bins set up after contacting local authorities. Customer service the worst in absolute.The only thing they know well is to get money off you! 2 months in and still no access to electric meters.STAY AWAY FROM THEM!
1/5
Trustpilot-1star wish we haven't gone with this…
-1star wish we haven't gone with this company they was absolutely crap no one come from the company for any viewings people was sent on their own with no information we had no feedback no updates hardly any viewings would not recommend this company😠 use someone else that actually makes an effort to sell your property and not sit back and do sweet F A
1/5
TrustpilotPoor service - Hoddesdon branch
This is a review of the Hoddesdon branch. This branch harrassed me daily to organise a viewing that I reluctantly agreed to attend only to find they couldn't offer the basic courtesy of turning up to show the property. The owner did not provide access leaving me stranded and suffering a 50 mile wasted journey.
1/5
TrustpilotIf there were less than 1 I would give…
If there were less than 1 I would give it.Put on market with them as wanted a property that they had. Took a week to get a viewing, took £135 for the deluxe package and nothing happened had to chase up photogrspher, etc, they are rude, unprofessional and I asked for a refund. No apology or could be bothered to ask why
1/5
TrustpilotNotoriously poor Rushden agent
Notoriously poor Rushden agent. Had an agreed sale with them only to find out from a third party that it had fallen through. Zero contact from them advising this. Generally poor at communicating. I'd steer clear if at all possible.
1/5
TrustpilotUNPROFFESIONAL DONT USE
Booked a week ago to value my House so today 45 minutes before the valuer was due to arrive ,we get a phone call saying he is running late can he come in the Evening,or any time apart from the time booked.One crap company and will never use them again .You dont do that to potential new business so annoyed for screwing up my day .
1/5
TrustpilotNot serious estate agents
I had a property viewing with them today, after waiting for 15min no one showed up. After calling them I found out my appointment has been canceled by the agent. I have not received an email nor a phone call.I would not be conducting business with them anymore, this is not a way to do business.
5/5
GoogleAn astounding agency! Smart properties really lives up to the reputation of being the best in Huddersfield. I highly recommend their services. I am greatful to the staff for always being so kind, considerate and understanding.
1/5
TrustpilotLincoln branch rentals are dreadful
Rentals at the Lincoln branch are dreadful, they’re hard to contact, messages are unanswered, viewing appointments missed, I was left out of viewings arranged despite registering an interest. Bad for renters, terrible for landlords who are potentially missing out on prospective tenants and earnings as their property is left empty.
1/5
Trustpilotterrible agents
I'm trying to buy a property and those greedy Agents wont let me view property because I'm not using they mortgage advisors. I've contacted them about numerous properties but they even wont return emails or calls as they already know I don't want to use their dodgy advisors with elevated fees, disgrace where is free market!!!!!
5/5
TrustpilotAttleborough Branch - Above the Rest
In a recent purchase the Attleborough Team, in particular, Graham has gone above and beyond any of my expectations of the Sellers Estate Agent, they have known what was happening in the Chain, they have always been available to take calls, they have been solution-focused, helpful, friendly and supportive. I cannot recommend them highly enough.
1/5
TrustpilotI would give them zero if I could
I would give them zero if I could. Terrible letting agency, poorest that I've ever dealt with. They ignore communications, lie, over charge and do not pass communications to landlord. They avoid doing any work on maintenance. Just a lot of grief. I never want to rent again after this! Harrogate branch - managed by sequence who are even more rubbish
1/5
TrustpilotUtterly Useless!
After organizing a viewing for two properties without much hassle, the follow up was non-existent. As a student, sorting housing out for the next year can be a stressful time. After liking one of the properties and emailing them to express our interest, no reply was received. Then after emailing them for a second time, still no reply has been received.Utterly useless!
5/5
TrustpilotWHB Lincoln: mortgage
Lincoln Branch. We applied for a new mortgage with Harry MacDavid, our situation was quite complex but he was able to unpick everything for us and to find us the best deal based on our circumstances. He was professional and highly efficient throughout, we wouldn't hesitate to use him again in the future and would highly recommend him.
1/5
TrustpilotThey don't remove ads off sold properties off the market
They don't take properties which have been sold off the market so it's misleading and make you lose time! Unprofessional. Additionally, they don't follow requests about the way to contact you. I prefer to be contacted via email or message as I work nights, but they still will be giving you a call...
1/5
TrustpilotTried 4 times to arrange a viewing of a…
Tried 4 times to arrange a viewing of a property with the Lincoln office through Rightmove, direct email and telephone calls. The guy who took my calls assured me that the negotiator would ring me back - they never did, so I never viewed. If I was selling a house with these clowns I'd be very concerned.
1/5
TrustpilotAvoid at all costs
The worst estate agent company ever. I dealt with a Jerome in Barking and not only was he rude and aggressive he was completely useless! Didnt tell us of a number of offers and was impossible to get hold of. He lied and was appalling throughout. Would never use again.
1/5
TrustpilotTERRIBLE...the communication is beyond…
TERRIBLE...the communication is beyond embarrassing, property is literally thrown on to the market at a random price and left to sit there as they want their advertising boards around town. It's well known this company is NOT the best locally, they just have more money to push their business. AVOID AVOID AVOID!!!
5/5
TrustpilotLetting team at Norwich Bank Plain
Letting team at Norwich Bank Plain Kane, John et alVery pleased with the service I received. A tenant was found very quickly and communications were excellent. This was in stark contrast to other letting agents I have dealt with in the past. I was kept well informed by their trainee Kane. I wish him every success with his chose career.
1/5
TrustpilotTaking more fees than they tell you about and selling your data
After finding a property with them I was told about the fees but when I paid them and wanted to pay the deposit and first moth's rent I was told there was another fee bringing it to £650. What is more they sold my personal data to Spark Energy and changed my energy supplier to Spark energy without mine or my landlord's consent.
2/5
TrustpilotPoor service at Fakenham
Poor service at Fakenham. Took house of market mistakenly. Our buyer only got it by insisting they contact me.Pressured to accept a risky bid.Once under offer, no contact. They never bothered to chase and update etc. I had to chase them. Very poor.I would not use again.
1/5
TrustpilotVery unprofessional agent
Very unprofessional agent. Initially mentioned to me that a viewing needs to be rescheduled as the tenant wasn’t home, rescheduled to the next day. Next day she does not answer calls and when I reach the location I find no one is available. The following day the house is listed as Let agreed. Waste of time dealing with an agency like this.
5/5
Googlebeen with them for a few months now and it has been absolutely amazing and perfect. me and m partner are loving our new home and the service we get from smart properties is perfect. Any issues solved immediately to a high standard and amazing friendly staff. I would 100% recommend!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleIf you want an honest no-nonsense estate agent who you can trust completely then choose Smart properties.Omar and T go the extra for their customers.I live abroad for 1 year now stress free.Happy landlord!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Smart Properties, Kirklees won Gold.
Tell us what you need and we'll put you in touch. Smart Properties hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kirklees.
