Trusted Agent profile · Kirklees
★★★★★
1,176 reviews across 2 platforms
58a Market Street, Huddersfield, HD1 4SH, Kirklees, HD1 4SH
Smart Properties's office in Kirklees, at 58a Market Street, is rated 2.9 out of 5 across 1,176 reviews on two platforms, including 363 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Smart Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
1/5
TrustpilotAVOID 🤬
After a very persuasive hard sell, and a few hours of negotiations to agree a sale (of eventually way under their valuation) WHB of Unthank Road Norwich did absolutely sweet FA.And, boy do they do SWEET FA really well.Even denied I was a client at one point.I could write a whole page about their appalling (non)service which they charged about £3k for but it’s too depressing. Please don’t use them.
5/5
Trustpilot5* for the Rainham office
We would like to thank Luke, Jerome and Bradley for their help in selling our property. Excellent communication throughout the whole process, would highly recommend. Mr and Mrs Blackwell
1/5
TrustpilotNot even worth 1 star
Not even worth 1 star, they have advertised our house for nearly 12 months, we have had viewings where people have come to the house only to find out whb have advertised the house at one time £50000 less than we asked, and today at £25000 less than we asked, Jessie who is the "senior sales" is rude, unhelpful, talks over you won't listen, and blames everything on us, absolute diabolical , my wife assures me that she didnt drop the price but "jessie " is adamant we did, Rude , incompetent and useless about sums them up, think twice before using them
1/5
TrustpilotDiss branch are shocking !!
Terrible service and constant lies from the Diss branch, they will actually use you as a tool to get bids up on a house you want without your knowledge even though we was selling through them ourselves, they have no customer focus at all, it's all about there profit even if its at your expense, although they tell you that your best interests are the most important ... its all lies. AVOID AVOID AVOID
1/5
TrustpilotTenancy service
I have been in touch with Sequence the home tenancy team that are there to make sure all runs smoothly. Since moving into my house 1 month ago, I have yet to have a washing machine. I reported it and have had to chase, chase and chase again to get an answer about what is happening. When calling, I always ask for someone to give me feedback but that doesn't happen. Would not recommend this service at all.
1/5
TrustpilotDo not sell with WHBrown
I asked WHBrown to remove my property from the market within the 14 day cancellation period, that was 2 months ago and I am still waiting for it to be removed despite having emailed and called more times than I can remember. The reason for wanting to take my property off the market is because they did an awful job with the advert and after I kept asking them to change stuff they either didn't do it or only changed 5% of what I asked. The pictures are bad and floor plan isn't 100% correct. Once you sign that contract they basically don't want anything to do with you.
5/5
TrustpilotArranged to view an auction property
Arranged to view an auction property. Owen from Colchester met us there, on time. While we were looking around Owen talked us through the buying process, which was a great help and gave us the confidence to place a bid. Thankyou for your time!
1/5
TrustpilotBrandon office
Went to view a property from their Brandon office, guy showed us round no problems. When checking on crucial details which may affect our purchase the office has been avoiding the issue (still waiting). I would Never use these to sell a property on my behalf. Feel sorry for the vender to think they have to pay for shoddy and unprofessional service.
1/5
TrustpilotAppalling & unlawful practice
I wish I had read other reviews before renting from them. They tried to deceive me, blame me for their errors and sent threatening emails asking me to take the financial burden for their remarkable lack of professionalism and unlawful practice. They messed up my contract, which they acknowledged in writing, however afterwards they refused that they did so. I ended up seeking legal advice to ensure protection of my rights as a customer and as it seems they conducted several legal violations. I believe this company should be seriously investigated. No one, landlord or tenant should go through the financial and emotional distress I went through because of their misconduct.
1/5
TrustpilotTHEY ONLY CARE ABOUT YOUR MONEY NOT YOU
The agency doesn't care about you or your financial problems. Especially if you're not British, they will always call you to pay the rent (if something unexpected happens) every day depsite if you got studies or work even though they can see clearly you've always been paying the rent. Doesn't bother to fix anything. Horrible attitude and clearly talks with you as if you are an dumb immigrant. Continuous attempt to trespass to your property because "they can" even thought by law they need to get tenants permission to do so or at least warn about the visit day before not couple hours beforehand. This agency hasn't attempted to fix anything and if you try mention how it took 4-6years to "fix" the walls,replace carpet in the kitchen with an actual wooden floor, they will say "no excuses will prevent you from paying the rent" or "not our problem sorry". Basically for the amount of money you pay for the rent you won't get anything in return because that's how greedy they are.Stop mistreating people from EU. Stop being a racist, dysfunctional agency and get a grip that some people get financial issues. Don't just ignore us with your pathetic attitude. You are a greedy, scummy agency that does not deserve to be distributed across UK.
5/5
GoogleThe nice ambiance with caring staff ♥️
5/5
GoogleGreat experience working with Smart properties friendly and professional. Had no issues whatsoever would recommend.
Thank you for your reply. We are delighted to hear that you would recommend us, we appreciate your support always. -Smart Properties HD
1/5
Trustpilot'0' communication from this company
If I could rate our experience with this estate agency in Lincolnshire, it would have to be -0, they never answer their phones or any messages left on their answerphones .... to date after 3 days we have still not received a phone call from them re booking some viewings...luckily we found another agent in the area who were very good and who we bought our home from ...
1/5
TrustpilotDo not use this company
Do not use this company! The list why would be too long, but they would include: rarely return a call; lost my front door key after saying they didn't have one (it was found later, in a drawer in the office); asked if the letting was going OK and would I think of selling - it WAS with them for sale; moved to a different office and they at first insisted on a new contract, later agreeing that this was an error on their part; only one viewing (that WE had to arrange!) over a 15 month period; decided to withdraw from them and a month has gone but they still haven't collected their sign - phoned and emailed but no return of communication. Basically, an incompetent company who seem not to care at all about 'service'. Avoid like the plague.
1/5
TrustpilotAVOID AT ALL COSTS
We had to call them on several occasions just to get them to put the property on the market still don't know why they offered 200 pound discount on sale due to this but they have not paid this to me even though Miguel confirmed they would pay this into my bank several times they do not return calls and that was just to get property on market AVOID AT ALL COST NOT WORTH TROUBLE LIARS mildenhall branch
5/5
TrustpilotGreat service, very impressed
I’ve used WHB HARWICH many times for purchasing and selling, also their rental department. I’ve been extremely pleased and must say their new manager Sharon seems to have team all working together as a great team. I can’t rate them highly enough, thanks guys and keep up the good work.
5/5
TrustpilotBrilliant Staff, Brilliant Company
As a prospective tenant I have been taken aback at the exceptional level of service I have received, the staff are fantastic and able to take on any challenge with a smile, true credit to the company, will definitely strongly recommend based on my experience.
1/5
TrustpilotCustomer Service is non existent.
Customer Service is non existent.Norfolk branch I handed my keys to Landlady on day of Inventory... Phoned one week later to enquire about my deposit.Oh we weren't told you'd left!!!Where did they think I'd been living in the mean time?Nearly three years of asking about getting an outside light fixed as pitch black. They didn't even bother to tell me I had my own off-road parking space. Total lack if customer satisfaction when don't call or email you when they say they will whereas you're out of pocket waiting for them to pull their fingers out. AVOID AT ALL COSTS.
5/5
GoogleExcellent service and staff commitment. Very efficient with renting out properties and hospitable to everyone who comes to the office.
Thank you for your feedback!
1/5
TrustpilotNorthampton Branch destroyed our chain
Totally unprofessional estate agents, tried to sell our house but they obviously didn't do the correct checks as we had two buyers pull out due to lack of funds, however their after sales team decided to tell the people at the top of our chain that it was due to the survey, when it wasn't, which caused the collapse of the whole chain. When we complained to the branch manager he wasn't bothered.
1/5
TrustpilotWARNING ⚠️ DO NOT USE We placed our…
WARNING ⚠️ DO NOT USE We placed our house on the market with these in 2017 we didn’t have one viewer and they were not interested in selling our house. We unwittingly signed a sole agent contract and didn’t know anything about it after being pressured into signing. When we told them we didn’t want them to market our house anymore they sent us letters from Connell solicitors demanding we paid them over £2000. Now 18 months after they are still demanding £2000 for something they never did.
5/5
TrustpilotHarlow branch
So far I have been impressed with the quick advertising and finding a buyer after 1 month of being on the market The staff at Harlow branch have been very friendly and approachable whilst under pressure with the volume of work during the pandemic. At present I have not exchanged or completed as yet but due to exchange this month. Will update further once I've completed but so far they have been a good team!
1/5
TrustpilotDon’t do it!
Don’t do it! One of the worst agents I have ever used! They charge high commission and tie you in for 5 months! But fail to mention that at sign up. One member of staff was very rude in her manner. They don’t ring you to keep you updated, most other agents ring you weekly with an update, not them. I didn’t hear for 3 weeks and I had to constantly ring them. They have staff with little experience in selling houses. My advice go with someone else!
1/5
TrustpilotDisgusting con artists!!
Disgusting con artists!!! Constantly harassing you to use their very expensive mortgage advisors and if you dont use theirs you ARE NOT even getting a look in. We turned them down 6 or 7 times and everytime we phoned up to arrange a viewing or with any queries we had been "archived" so nobody could find us even though we are still actively looking for a house. We had no contact no property alerts we have been waiting 3 weeks for someone to respond to us after we asked for a viewing numerous times, the one property we did actually get to view through them we arrived at the property and they did not even know we were coming. They tell you everything you wantvtonhear and then tell the sellers completeley different things to make them sell to the ones who have used their expensive mortgage advisor.Very un professional!!!!! DO NOT USE even if u like the house just look elsewhere.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Smart Properties, Kirklees won Gold.
