Trusted Agent profile · Kirklees
★★★★★
1,176 reviews across 2 platforms
58a Market Street, Huddersfield, HD1 4SH, Kirklees, HD1 4SH
Smart Properties's office in Kirklees, at 58a Market Street, is rated 2.9 out of 5 across 1,176 reviews on two platforms, including 363 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Smart Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
1/5
TrustpilotUNPROFESSIONAL
They advertised a house for rent on the Second Week of May and they made us want to pay extra charges and insurances. Basically they wanted to charge us for everything. (I think if they could charge us of breathing they would) So UNPROFESSIONAL and every single time you ask them about your tenancy agreement and any updates they will answer you. “I WILL GET BACK WITH YOU LATER” “I’M CALLING THE LANDLORD.” such a waste of time, money, and energy.
1/5
TrustpilotAwful Lettings company with no customer service skills
Took me 4 phone calls to arrange a check out when I left a property and then I was told that a quick email to sequence and I would get our deposit back. Totally misleading as there is an entire process to go through.This agency has no care for their tenants - you are Purely a number. They are flippant on the phone and do not pass on messages. I took keys back and passed on the burglar alarm code. The next day I get a call asking what the code is as the check out guy has set it off!! Hopeless - avoid if possible
1/5
TrustpilotDishonest, arrogant, rude and unprofessional!!
Dishonest, arrogant and rude. Do not attempt to sell via the Welwyn Garden City branch.They will waste 6 weeks of your time with your house removed from the market for a buyer that hadn’t even provided sufficient I.D!! (Something I would have expected to have been done before the gentleman in question was allowed to place offers and demand the house was removed from the market and further viewings cancelled) -which I did in good faith.Grant the manager at WGC takes on average 4 days to respond to emails when asking for simple updates. He fobbed me off with ‘the buyers solicitors are waiting for draft contracts’ when in fact my solicitor hadn’t received anything from either WHB or the buyers solicitors. How can a solicitor draft a contract without even a name? So this was a lie to keep me quiet for a few more days! Viewings always shoddy... Lights left on, sofa sat on, my fridge/freezer had even been turned off and started to defrost by the time I’d got home. Not the service I expect when paying over 3grand in fees. The disappointing part is Grant knew how disappointed I had been with my previous agent, he promised I’d receive a better service from himself and his team at WHB.I now need to add that Grant (branch manager) instead of acting professionally and apologising, is instead going around town bad mouthing me and asking people who know me on a personal level to have me take down this review. I find this highly insulting, unprofessional and inappropriate. As a manager he should be aware this against any code of conduct and client confidentiality.Head office are now aware of this poor management and disappointing practise.
1/5
TrustpilotUNETHICAL PRACTICE ALERT
WHBrown in Halstead came to value our property. We asked them for a realistic valuation and took their advice on a marketing price. The day after our 14 cool down period ended (so we could no longer end the contract) they advised us to reduce the price by 10k. They put the valuation price right up in order to secure our custom, then slashed it. A month later they advised the property is actually worth £30,000 less. They never returned any of our calls or responded to any emails. We made a complaint to head office who had the estate agents colleague from the same office investigate our complaint and respond with factually incorrect information. We followed their complaints procedure and asked for a second review. They had 15 days to do this but we received no correspondence from them. Without this the ombudsman won’t accept a complaint. They are essentially blocking a complaint to the ombudsman by failing to adhere to their own policy! Don’t use, you’ll regret it!
5/5
GoogleFantastic company. Carried out referencing check very easily and helped me throughout the process
Thank you for your lovely response. We aim to ensure that everyone is supported through their application and housing process. -Smart Properties HD
5/5
TrustpilotExcellent service
Excellent service, very helpful staff and manager, got me lots of viewings and sold my property.I would definately recommend their agency in Leicester.Thank you Rob and team.PBains
1/5
TrustpilotDishonest
Dishonest, arrogant and rude. Do not attempt to sell via the Welwyn Garden City branch.They will waste 6 weeks of your time with your house removed from the market for a buyer that hadn’t even provided sufficient I.D!! (Something I would have expected to have been done before the gentleman in question was allowed to place offers and demand the house was removed from the market and further viewings cancelled) -which I did in good faith.Grant the manager at WGC takes on average 4 days to respond to emails when asking for simple updates. He fobbed me off with ‘the buyers solicitors are waiting for draft contracts’ when in fact my solicitor hadn’t received anything from either WHB or the buyers solicitors. How can a solicitor draft a contract without even a name? So this was a lie to keep me quiet for a few more days! Viewings always shoddy... Lights left on, sofa sat on, my fridge/freezer had even been turned off and started to defrost by the time I’d got home. Not the service I expect when paying over 3grand in fees. The disappointing part is Grant knew how disappointed I had been with my previous agent, he promised I’d receive a better service from himself and his team at WHB.
1/5
GoogleI had a terrible experience with Smart Properties. The agent was unprofessional, unresponsive, and often rude. Their lack of attention and poor service made the entire process frustrating and disappointing. I would not recommend Smart Properties to anyone.
5/5
GoogleVery helpful and accommodating. Would highly recommend.
1/5
TrustpilotLazy and not worth the time
We set up the sale of our house with these guys, all seemed well not pushy or overbearing with sales tactics. Been on the market for 3-4 weeks, no viewings at all. No contact from them either and not even a sign up. Sold our house through our original agent and when we called to let whb know, they had no idea who was looking after our sale and took it off the market before the question was even out of our mouths. If you cant be bothered to sell a house, don't bother wasting everyone's time
1/5
Trustpilotone of the worst agencies I have dealt…
one of the worst agencies I have dealt with, they use incorrect surnames in the tenancy agreement and I have been 3 weeks chasing them to correct my surname and still they don't respond till this moment.
1/5
TrustpilotWorst letting egents in the uk Wh brown
Worst letting egents in the uk been renting a property for 3 years from Wh brown my daughters bedroom there is a roof leak and still leaking had to inform the council to get rid of mould it is only a two bedroom home with so many problems on the inventory everything in the house is soiled and stained and hedges in the back garden are as tall as the house the staff at Wh brown are rude and pin everything on the tenants reading off a script
1/5
TrustpilotAgency in wisbech Paige Anderson terrible
Agency in wisbech : Terrible , unacceptable experience I was looking for a house to rend and more than 3 weeks after still no answer. I could see on the add that the house have been rent but she still didnt wanted to tell me this news . Not organise at all , they send agent for view house and they are useless and don’t care about what you want or askThey Gave me 2 appointment for view a house in the dark with no electricity !! Clever I complete the contract for the house not knowing that they was already one contract sent and complete before me !! Haha Thanks for make me loose my time You don’t rent banana you rent house , the most important thing for familly or people !! Be respectfull for them The agent I had was “PAIGE ANDERSON “Very not organise at all ! And just didn’t care , she just want to do her job but she don’t give Dam If i get the house or if I loose my time ....Pathetic
1/5
TrustpilotNottingham branch - can't even manage a valuation, let alone a sale!
I requested a valuation, arranged an appointment, the valuation took place. Afterwards, there was no report and no phone call. After 3 weeks of calling them and multiple promises of them getting the report to me that day, it having been sent in the post, via email etc., still no report. If this is what they're like at providing a valuation, I dread to think what they'd be like at selling a house. I no longer care what their valuation is, because they're incompetent and a waste of time. Avoid!
1/5
TrustpilotAdded so much stress to our maternity
The Great Yarmouth branch. Had a truly awful time only spent 6 months with them as we spent the first half complaining about mold and concerned about the health of my pregnant fiancé then she had an altercation with the landlord whilst I was out which left her in tears. I made a complaint which was ignored and now a month later whilst looking to renew our tenancy as she will be giving birth in a matter of weeks the landlord ups the rent
5/5
GoogleExtremely helpful agent and great location of the property .. They are fast in regards to processing ,would recommend
Thanks Sangeeta!
5/5
GoogleAs a landlord very happy rent paid on time. Any repairs need doing the team will contact me first.
Thanks Mohammed!
5/5
TrustpilotSimply the best
Simply the best. I have been a landlord for a while and have used many different agencies. However, Jess and Taylor at the Diss Branch have been absolutely marvellous. From the word go, the initial meeting with Taylor all the way to Jess conducting viewings and moving them into my property, I was very impressed. Would recommend to anybody looking for top quality lettings agents. They certainly do the company proud! Will be using only Jess and Taylor in the future!
1/5
TrustpilotChelmsford - sick and no morals
Chelmsford - absolutely disgusting. No point putting this bad review up in the hope they see it because given the amount of terrible reviews for them they obviously don’t care. Just hope that someone reads this and stays away as warned.Sick company. Sick in the head with no morals and no professionalism. The so called entry condition report (inventory) made the place sound like it was immaculate, I added more than 200 items. Mum passed away 3 weeks after moving in and my poor elderly dad has been left trying to get deposits back from this sick in the head company, whilst for even though they paid 6 months in advance, no repairs were undertaken, glass was left smashed on the driveway the day we moved in, the place is falling apart (but we needed location for hospital) now they have the audacity to keep the deposit. We have contacted local newspapers and solicitors, all this on the back of mums death.....for a piece of manky old floor link that is supposed to be missing from inside a water damaged and stained cupboard!!! We have photos that it was missing when they moved in. Terrible terrible company. Blaming the landlord and yet they were the ones who didn’t do the inventory correctly and have failed us for the entire lease.
1/5
TrustpilotThe Rot Has Set In @ Huddersfield
Huddersfield branch.Absolutely unbelievably bad, the lights are on but nobody is doing anything. Seriously a bunch of wild animals let loose in the office would eventually be able to achieve something. It's like they are intentionally trying to be useless.Nobody's being proactive, they don't even answer the phone most of the time - and getting someone to phone you back? FORGET IT!Then they force the world's worst conveyancers on you for the full double-act of crap on crap!Good luck selling, but then seriously good luck getting to completion. IT'S A JOKE.Seriously how can a company be nationally so bad? Every single branch? Really?Rotten company.
1/5
TrustpilotI’ve constantly had to chase the estate…
I’ve constantly had to chase the estate agents to do anything. I couldn’t move into my property because they photocopied the wrong side of my driving license, didn’t notice this until 3 days before and when I tried to call the agent I was working with hand gone on annual leave. Despite going to another branch (I’m 160 miles from where I am moving to) and then photocopying it, they forgot to send it on.I’ve rented and bought properties before and never worked with such an inept load of estate agents.
1/5
TrustpilotDo not use.
Do not use.Some branches are okay from my own dealings but most branches communication with clients is abysmal and seems to be a total lack of coordination or indeed communication between colleagues or with their buyers in certain branches.
5/5
TrustpilotExcellent service
Really pleased with the service from william h b rown huddersfield branch. Friendly professional and courteous at all times. Would happily recommend Liz Hirst and her colleagues for buying or selling.
1/5
TrustpilotWellingborough branch - AVOID
Wellingborough branch. DON'T EVER USE THEM! Was trying to sell my house and purchase another property, which they had already had on the market for over a year. Lies, misinformation, every email an exerercise in cya, rather than trying to sell your house or help you to purchase another property. COMPLETELY UNPROFESSIONAL. They have now lost six clients alone related to my house sale and I know of several other unhappy vendors, including someone who asked them specifically not to give out her potential purchase address to an ex-partner, who was guilty of domestic violence, and which they ignored!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Smart Properties, Kirklees won Gold.
