Premiere Rentals Fife Kirkcaldy reviews

★★★★★ 5/5

Google

Victoria was and is exceptionally professional and friendly, completely calming (especially if your housing situation and requirements for moving house/securing a viewing and deposit are near immediate) and she made a potentially stressful experience a smooth and easy to navigate, and any issues were dealt with fast and I felt at ease the entire time. At no point did I feel any information or interaction had any negative vibe, and provided patience with a stressful situation (on my part) with confidence. Due to my reasons to find a new living arrangement, I feel a gratitude I won’t be able to convey with an internet review. I beyond highly recommend this company and service. And I got to pet the dog at the office. 25 stars out of 5

Kyle · 27 January 2025

★★★★★ 5/5

Google

Premiere Rentals have been amazing from day one. They gave us the opportunity to rent with them without any hassle, and we are truly grateful for that. Throughout our tenancy, every request was handled professionally, promptly, and with genuine care. The team was always friendly and willing to help. Even after moving out, their support has continued. I recently needed an important document delivered to our former flat, and within minutes they had everything sorted for me. It’s rare to find such responsiveness and kindness in customer service. We can’t thank them enough and would gladly rent with them again in the future.

Lorena · 14 February 2026

★★★★★ 5/5

Google

As an investor I have been really happy with the service provided to me by Premiere Rentals. Victoria offered to help me in the search for the perfect property and undertook numerous initial visits on my behalf, providing thorough feedback on each occasion. At this stage in the process, I really benefitted from her keen attention to detail and expert knowledge of the local market place. Victoria was also on hand to project manage, getting the property ready for the tenants to properly enjoy and was quick to allocate work to some fantastic local trades people. Nothing was ever too much trouble and I felt very supported by regular communication as things progressed. As a landlord I have been delighted with the rest of the team who are all efficient, friendly and professional. I would highly recommend Premiere Rentals to investors and landlords.

Elizabeth · 2 August 2023

★★★★★ 5/5

Google

Absolutely First Class service from Premiere Rentals! I have been with them for nearly 20 years. They are professional, efficient and most definitely the best management agent you can find!! Our properties were always well looked after and maintained. Many, many thanks to Gary, Victoria, Anna and all the staff for providing us with your service over the last 2 decades. Your service is greatly appreciated. We wish you all the best!

Paola · 25 December 2022

★★★★★ 5/5

Google

Couldn't recommend Premiere Rentals Fife enough: I've been renting with them for 2 years & the entire process has been so smooth & easeful. The team is full of lovely people that care & are also professional & efficient. From finding my flat, through the 2 year letting period, to the final inspection the process has been a pleasure. By far the best agents I've ever dealt with (& I've been renting for 15+ years now)

Brett · 25 April 2025

★★★★★ 5/5

Google

I bought my house from Muir homes exactly a year ago 31st July 2020. It was a year in the building and because of COVID-19 there were delays, which I accepted. On ( Eventually) getting my keys from Muir, there were several things that needed to be executed ( little minute issues that were promised wouldn’t be an issue to resolve) . Thank God Victoria was there on handover, otherwise you wouldn’t believe this saga. Victoria & Premiere I have used and known for 4 years and They Are Thorough and Professional in Their Tenancies and that Professionalism has Ruled The Day. I was getting No where. I mean No Where after Calls & Images and e mails of magnitude proportions. Victoria & Gary @ Premiere have Saved My Day - The Houses Day and the Comfort of the Tenant. I am getting All My Snagging Done for Free-The Customer Services Team told me Everything Was Chargeable ( I was prepared to Pay MuirHomes). I might get My Wall or Fence Put Up that Was Part of Original Sales Gumff/ Or Even Bumff. Thank you Premiere for Saving My Retirement Home. JohnPositiveResponsiveness, Quality, Professionalism

John · 24 August 2021

★★★★★ 5/5

Google

Absolutely First Class service from Premiere Rentals! I have been with them for nearly 20 years. They are professional, efficient and most definitely the best management agent you can find!! Our properties were always well looked after and maintained. Many, many thanks to Gary, Victoria, Anna and all the staff for providing us with your service over the last 2 decades. Your service is greatly appreciated. We wish you all the best!

Paola · 7 June 2022

★★★★★ 5/5

Google

We have recently worked with Premiere Rentals again and have to say that they are very professional, approachable, and clearly knowledgeable in their field. They present themselves extremely well and have a reputation for doing things properly. A business that inspires confidence.

Estates · 14 February 2026

★★★★★ 5/5

Google

The process of renting with Premiere Rentals Fife Ltd was very easy from start to finish. Firstly, the property they managed was of great quality when we entered; it was very clean and well maintained. The agents are also highly responsive and any small issues we had with maintenance were sorted out promptly. Overall, this was a friendly company to deal with and they exceeded our expectations.PositiveResponsiveness, Quality, Professionalism

Rachel · 24 August 2022

★★★★★ 5/5

Google

My wife & I approached The Premier Rentals team over a year ago to help us find a suitable rental property to purchase. The team has been absolutely fantastic. Extremely friendly, helpful and efficient. As landlords, we have not had to worry about annual certifications, inspections and routine repairs. All have been performed efficiently and to our complete satisfaction without any prompting. With the property ready to market, Premier Rentals found us tenants within a day of it going on the market. Even with the operational difficulties that the Covid-19 restrictions are placing on all businesses at the moment, the Premier Rentals team reply promptly to any queries we have despite working under "home-working" conditions. We would definitely recommend Premier Rentals Fife Ltd to any landlord looking for an agent in the Fife area. They fully deserve their British Property Gold Award.PositiveResponsiveness, Quality, Professionalism, Value

Old-Time · 24 August 2020

★★★★★ 1/5

Google

Very disappointing end to a long happy tenancy! Gary and the team are the nicest people, they seem to be the perfect small business. Until the end of the tenancy... Never in 15 years of private letting have I ever had anything deducted from a deposit. Myself and my partner are very respectful and leave tennacys in better condition than when we move in. Especially in this case!! Too long a story but I will leave you with a small snippet of our recent experience.... Premier rentals - 'you owe us £30 for a full oven clean, it's a mess! Also £40 for missing items (a lightbulb)'. Me - 'we use an air fryer as when we moved in the oven was broken, also that bulb that was missing I know nothing about but £40 seems a bit excessive!' We are confident we will receive our full deposit from letting protection scotland, fortunately we are in a comfortable position in life with full time work and savings, but I feel for those who cant afford to be completely let down and taken advantage of by a company you had nothing but faith in.

Spin · 7 June 2020

★★★★★ 5/5

Google

My wife & I approached The Premier Rentals team over a year ago to help us find a suitable rental property to purchase. The team has been absolutely fantastic. Extremely friendly, helpful and efficient. As landlords, we have not had to worry about annual certifications, inspections and routine repairs. All have been performed efficiently and to our complete satisfaction without any prompting. With the property ready to market, Premier Rentals found us tenants within a day of it going on the market. Even with the operational difficulties that the Covid-19 restrictions are placing on all businesses at the moment, the Premier Rentals team reply promptly to any queries we have despite working under "home-working" conditions. We would definitely recommend Premier Rentals Fife Ltd to any landlord looking for an agent in the Fife area. They fully deserve their British Property Gold Award.

Old · 7 June 2020

★★★★★ 5/5

Google

I would just like to thank the whole team at Premiere Rentals, Kirkcaldy, for their service over the last nine years. Special thanks to Cheryl and Keiran for their constant support. …

Just · 14 April 2024

★★★★★ 4/5

Google

I would be happy for the details before I move in take account of the state of the old non-renewed cupboards. Thank you for your help.

HMC43 · 14 October 2025

★★★★★ 1/5

Google

Absolute shower of (beep). Substandard heating system, C2 code electrical faults and plumbing that causes leaks. Great when it happens on a Friday after 5pm and there are no people to help with emergency situations like that. So they eventually will send someone out but to hell with the surrounding properties that have damage due to a leak from their property. Customer service is absolutely stinking too but not as stinking as their attitude towards disgruntled homeowners who have to deal with the destruction they and their tenants cause.

Garth · 24 May 2023

★★★★★ 5/5

Google

Have been using Premier Rentals for past 4 years and would highly recommend this company. Gary and his team are always helpful, friendly and professional, with excellent communication at all times. Even during the recent restrictions the team have always responded to any queries and concerns.

Steve · 7 June 2021

★★★★★ 5/5

Google

I have no hesitation in recommending Premiere Rentals Fife. They have managed my tenancy for several years now. The staff there are friendly, helpful and professional. In addition, they always answer the phone quickly and they are keen to …

Tom · 14 April 2025

★★★★★ 5/5

Google

I have been a tenant with Premiere rentals for four years. Victoria, Charles, Kieran and the team have supported me through changing housing needs, kept in contact at all times and answered all queries and repairs immediately. Best landlords I have ever had. Would definitely use again.

Lesley · 7 June 2020

★★★★★ 5/5

Google

Thank you Rae and the team for enabling me to rent a property with confidence. At all times they have delivered a highly professional service in a caring way and nothing is too much trouble. I would certainly recommend Premier Rentals in Kirkcaldy as a first choice rental company.

Elaine · 8 June 2019

★★★★★ 1/5

Google

Edit in light on the response: It is not for the agent to say whether or not the items referred to (that were never repaired) had a detrimental impact on our enjoyment of the property ... that it for the tenant to express - which they did. Also, these were subsequently reported a number of times, and still nothing done to rectify, the failure to deal with this sits with you, we should not have not chase and chase. Furthermore, even if we were not in touch after 7 days that does not excuse the poor level of service. For the deposit, this was not taken further, simply due to the fact that we were able to evidence that, conditions you were listing as being "missed" were in fact listed as being an issue on the original inventory, at the outset of the tenancy and so you agreed to remove them from scope. In any case, continuing a discussion over google reviews is not a great look. But I am pleased you have seen it & hope others do also. Would not recommend. In breach of contract for over 9 months as various appliances (including radiator) not working and NEVER fixed even at the point we left. Will look at holding back money for the most tenuous of reasons. Pretty disgusting. Beware of lack of documentation from them, and make sure you get everything at the outset. Upon leaving, they cited exactly the same reasons, we had pointed out to them at the start of the tenancy (fortunately we had this all documented) The staffs level of knowledge also seems pretty low, (one that I spoke to was not even aware what the LAS was) ... All in all, a pretty unpleasant set of dealings. I would advise treating with cautionNegativeResponsiveness, Quality, Professionalism, Value

J · 24 August 2022

★★★★★ 5/5

Google

Fabulous experience with Premiere rentals, especially thanks to Gary who went above and beyond to make sure it was a great personal service. Highly recommend your services, great work, thank you!

Air · 7 June 2022

★★★★★ 5/5

Google

Place to go for rental property, staff helpful

Vic · 14 November 2025

★★★★★ 5/5

Google

I have been using Premiere Rentals as my Letting Agent for around 6 or 7 years. They have at all times been completely professional and their service has been to a very high standard. All staff are particularly pleasant and easy to work alongside. They were always there when I needed advice or assistance. The only reason I am leaving them is because I am now preparing to sell the property. I would, however, strongly recommend Premiere to anybody looking for an agent. You would not be disappointed.PositiveResponsiveness, Quality, Professionalism, Value

Brian · 24 August 2021

★★★★★ 5/5

Google

We rented two properties from Premier Rentals and we found them to be excellent rental agents. They always responded very quickly when we had questions or issues, they were helpful and easy to talk to and contact. When we had a leak then sent someone round straight away to sort it, when the boiler went funny they fixed it immediately without a problem. We were sorry to have to leave Premier Rentals as we've had other rental agents who were difficult to get hold of and avoided fixing things or finding solutions to problems. Victoria particularly is really lovely, always so helpful and friendly, a pleasure to communicate with. We looked after the property well and cleaned it thoroughly upon leaving and they noticed how much work we put in and gave our full deposit back. Highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Elaine · 24 August 2021