Your Move Kirkby In Ashfield reviews

★★★★★ 1/5

Google

TERRIBLE - Had an awful experience with Your Move and in particular the branch manager Angela- who comes across professional but certainly isnt. Very poor communication would wait days for a call back. Left the house in their hands as sale fell through first time around and I had already moved to Scotand. They put for sale boards up when asked not to, left blinds open, walked through the house with shoes on, and snapped a key in a lock (and didnt tell me ). I was also told by a concerned neighbour that on two occasions a man and a woman were seen going into my property after 9pm (Your Move was the only ones with a key)....... Angela was very rude and condescending towards me and made me feel like I was an inconvenience to her. Your Move were the most expensive agents I had out locally so pick one of the others and you will at least save some money as I can assure you your not getting a better service or better management team for the additional cash. Infact I was told in no uncertain terms by Your Moves head office that I wasn't paying for any management of the sale - literally just to get people in for a sale and then the rest is nothing to do with them. Overall if I could give them a 0 star I would. Moving house is a stressful time and this is the second property Ive sold - you need a team who are on your side as the seller - Your Move Kirkby in Ashfield certainly arnt - As Angela told me "your not the only sale im dealing with" and I was even told in one conversation “the vendors are hacked off with you” over a windows indemnity issue. Never put out a review before and I’m genuinely not much of a moaner/complainer but I felt I needed to because of the way I was treated and made to feel. If they are willing to do this to a man in his 30s - I dread to think how they treat others.

James · 29 July 2019

★★★★★ 5/5

Google

Angie came round to do the valuation the other day and she was absolutely brilliant, so much knowledge about the industry and local area. Angie went through everything with me and really gave me confidence that Your Move would sell my house quick and what can i say.... It is now SOLD!!! Within minutes of going on the market Kurtis was ringing me with viewings and from then on he has been with me every step of the way and worked so hard to sell my house. I can't fault Angie and Kurtis at all. They are both amazing!!!! Thank you so much!! I would highly recommend using Your Move

Fiona · 2 December 2019

★★★★★ 5/5

Google

Big THANK YOU to Charlotte and the team at the Kirkby branch for managing and guiding me through a tenancy change over at my property. Within days of the existing tenants giving notice you’d arranged 6 viewings; all of whom wanted to move in leading to the property only being vacant for 2 days. Your knowledge and professionalism shone through which gave me the reassurance I needed as this was my first tenancy change over since becoming a LL and I had no idea what to expect. You have one extremely satisfied LL who would be more than happy to recommend Your Move to friends and family.

Karen · 29 July 2019

★★★★★ 5/5

Google

Thank you for the team at Kirkby for helping us buy our first home, we have just picked up the keys and recevied a nice card and some nice beers to enjoy when we move in. A big thank you to Kurtis & Pip the two negotiators and for Paul at Embrace financial services for sorting my life insurance!

Reece · 9 September 2019

★★★★★ 5/5

Google

Thank you for all your help and professionalism, all the staff at Your Move have been amazing but a massive shout out to Kurtis, Natalie, Angie, Pip and Paul who all went above and beyond with everything, and after everything we have all been through we regard each other as friends :D Thank you so much.

Julie · 24 October 2019

★★★★★ 5/5

Google

Brilliant service from the team at Your Move Kirkby in Ashfield, nothing is too much for them to do. As you can all imagine moving house is a stressful time but they always answered the questions I had, especially Phillippa. would recommend to anyone. Keep up the hard work :)

Adrianne · 29 July 2019

★★★★★ 5/5

Google

Phillippa who works here is an absolute star She went over and beyond her call of duty to help me get house ready for rent and get good tenants Nothing was a problem for her. Thanks Phillippa much appreciated Would highly recommend this business John

John · 9 January 2020

★★★★★ 5/5

Google

I would like to say a very big thank you to Phillippa who have worked really hard in helping us to get our dream home. Another big thank to Kurtis, who looked after us when Phillippa isn't in the office. Thanks again guys.

Rose · 10 October 2019

★★★★★ 5/5

Google

Kirkby Your Move staff are so hard working and passionate with what they do. Charlotte lettings Manager is extremely knowledgeable in what she does in lettings and overwhelmed that I got a tenant fully referenced and moved in within 48hours! Thank you!

Charlie · 8 July 2019

★★★★★ 5/5

Google

Highly recommend Your Move. A massive thank you to Phillippa who has been incredible, helping us every step of the way and always there to answer our million and one questions. Couldn't of wished for a better service.

Leanne · 24 April 2020

★★★★★ 5/5

Google

Brilliant from start to finish in spite of all this years problems. Phillippa, Sam and Nat were on top of everything all the way keeping me informed and up to date through out. Highly recommended.

Roger · 5 September 2020

★★★★★ 5/5

Google

Amazing service from start to finish! Dealt with Kurtis mainly and also Angela. Great communication and helped in any way they could. Made the process of buying our new house all that bit easier.

Amy · 26 December 2019

★★★★★ 5/5

Google

I would highly recommend Your Move for being courteous, helpful and understanding. Natalie Giller has been the most helpful and efficient lady when helping us through this most stressful time. Thank you ;)

Louisa · 25 March 2020

★★★★★ 4/5

Google

Good correspondence and well informed experience was what there team of agents delivered to me on the tenancy renewal agreement.thumbs up. Special thanks to Philipa and Samantha for there input on the exchange.

Michael · 24 February 2020

★★★★★ 5/5

Google

The process was quick, easy and stress free, I absolutely recommend. From start to finish Phillippa was extremely professional, attentive and accommodating. They’re extraordinary and I wish I heard about them sooner.

Loren · 24 April 2020

★★★★★ 5/5

Google

So, my house was sold by Yourmove Kirkby who from start to finish have been professional, courteous, efficient and above all personal. Dealing with each of them was can be likened only to ringing a friend to do you a favour, the team being Kurtis, Natalie, Phillippa and Angie, Angie who did the original introductory appointment and valuation was positive and excited by her job and keen to get on with the process, knowledgeable and through in her details of what they have done and could do for me. In the closing stages, both Kurtis and Natalie especially really pressed to meet a very tight deadline. I used a solicitor of their choice who was brilliant throughout and the photographer was also recommended by them and again excellent. Very friendly chap! So all in all a 10/10 experience and I would not hesitate to both recommend and use Yourmove and their fantastic team again!!

Dellies · 9 January 2020

★★★★★ 5/5

Google

What a team at Kirkby from first contact Phillippa listened and understood our needs. We moved up from Cornwall on arrival all was ready for us. Then Sam sorted all the admin. they both took all the stress out of relocating and went above and well beyond to help us to the point Phillippa gave up her own time to enable us to move in. Then Sam got everything sorted for us to ease us in to our Rental property. Both Jaki and I can't thank them both enough a credit to the company. Your Move is very lucky to have such a team that work together to assist their clients in every way possible. Thank you team

Neil · 9 January 2020

★★★★★ 1/5

Google

Your move knew exactly what to say when selling their service to me but once I was signed up to sell my property with them they were absolutely shocking. They had appalling communication, either not getting back to me for days or not telling me about viewings which had been booked in. I complained and was assured by the branch manager the service would improve, which it did not. They made selling my property so stressful as they were so unhelpful. When I chose to change estate agents, I went to the office to collect my keys and was greeted with a very cold and unprofessional greeting (by the branch manager Angela, which clearly set the unprofessional standards of the team) which just made me realise I made the right decision changing agents. One individual who viewed my property after I had changed estate agents told me that she had actually viewed through your move and wanted to make a offer, but they never got back to her about a query, which she chased a number of times, and I was not made aware of any query of the property or that anyone wanted to make an offer. Absolutely appalling service and I would highly recommend using any other estate agent.

Stacey · 31 August 2019

★★★★★ 1/5

Google

If I could give 0 stars I would; the service was not great and felt like I was bothering them when ever I rang to check on the property I was meant to be renting through them. They didn't keep record of my details when they said they had, I had to give my number to them 4 times and still don't get a call back. When ever I asked what was taking so long they would blame the landlord and now four weeks down the line form my viewing I haven't heard a single thing from them other from when I ring them. If you are young and trying to get a first time property I wouldn't go through Your Move, felt like I was being judged a lot.

KingOfToast · 29 July 2019

★★★★★ 5/5

Google

What a service provided by angie holly and Lucy absolutely amazing team!!! Last year I put my property up for sale and it didn't go fast but they kept at it!!! June 2017 I had an offer which I accepted!!! Fast forward nearly 8 months the house looks to finally complete soon!!! Not due to the yourmove team at all!! If anything they kept the deal alive with there help. I must have placed nearly 400 calls to the team in the 8 months maybe more every call and email was answered in a very professional way and polite!!! In my opinion if you want to sell your house this is the team for you!!! I can't stress how amazing they have been. Angie holly and Lucy thank you soooooooooo much for everything you 3 are worth your weight in gold ????????????

Anthony · 29 July 2019

★★★★★ 5/5

Google

I sold my house with your move Kirkby in Ashfield. I was very impressed with the service from start to finish. Natalie and Jackie came to my house and gave me a valuation which I was happy with and told me the best way to market it and explained everything step by step. From there my house was sold within 4 days and everything moved very quickly. Great service would use again if I ever move again.

Jenny · 25 March 2020

★★★★★ 1/5

Yell

Terrible

TERRIBLE - Had an awful experience with Your Move and in particular the branch manager Angela- who comes across professional but certainly isnt. Very poor communication would wait days for a call back. Left the house in their hands as sale fell through first time around and I had already moved to Scotand. They put for sale boards up when asked not to, left blinds open, walked through the house with shoes on, and snapped a key in a lock (and didnt tell me ). I was also told by a concerned neighbour that on two occasions a man and a woman were seen going into my property after 9pm (Your Move was the only ones with a key).... Moving house is a stressful time and this is the second property Ive sold - you need a team who are on your side as the seller - Your Move Kirkby in Ashfield certainly arnt - As Angela told me "your not the only sale im dealing with" and I was even told in one conversation “the vendors are hacked off with you” over a windows indemnity issue.

JamesB-1190 · 1 October 2018

★★★★★ 5/5

Google

Reviewed our mortgage with Your Move and had excellent service from Chris the advisor who helped us through every step, particularly any obstacles or over complicated parts involving third parties. We think that internal Your Move employees that oversee the mortgage advisors are a little over cautious when the lenders have already agreed in principle but Chris ensured this was a minor point also. Very friendly and professional service that we would not hesitate to recommend.

Phil · 29 July 2019

★★★★★ 5/5

Google

Fantastic service from Your Move, dealt with everything ASAP. Would highly recommended, big shout out to Paul C, Kurtis, Phillippa and Angie for all their hard work.

Michael · 16 September 2019