Every review we hold for the Kingston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad the pleasure of dealing with Nadine (Branch manager) She took my circumstances into consideration and was an excellent communicator between myself and future landlords. I was offered a property elsewhere, when explaining this to Nadine she was incredibly pleasant wished me good luck in the future and said if there was anything i need to just drop her a call. I would highly recommend this company to anyone who is looking for a property. 5 star service, I would definitely come back to them again if I needed a property.
Thank you,
Dean
DLC · 2 September 2022
Agent replied · 2 September 2026
Thank you for taking time to review our service. Appreciated and we trust all goes well in your new home. Regards
★★★★★ 5/5
GoogleDealt promptly and efficiently with each stage of the sale. Gemma (at the Llangefni office) was outstanding, an asset to the company.
Chris · 2 September 2025
Agent replied · 2 September 2026
Thank you for your fantastic review! We're thrilled to hear that each stage of your sale was handled promptly and efficiently. Gemma will be delighted to know she made such a positive impact, she truly is an asset to our team. We appreciate your kind words and wish you the very best in your new adventures! 🌟 …
★★★★★ 5/5
GoogleHelpful and proactive staff who helped us to sell and buy another property seamlessly. Highly recommend. A big thank you to Dafydd, Caron, Julie, Matthew & Peter who we dealt with.
Victoria · 2 September 2022
Agent replied · 2 September 2026
Thanks for your feedback on our team and delighted we were able to help. Kind Regards
★★★★★ 5/5
GoogleExcellent, professional and friendly service throughout our sale. Realistic valuation and excellent advice. A very trouble free and rapid sale.
Antony · 2 September 2025
Agent replied · 2 September 2026
Thank you ever so much for your glowing review! 🌟 We’re absolutely thrilled to hear that you found our service excellent, professional, and friendly throughout your sale journey. It’s fantastic to know that our realistic valuation and advice hit the mark and contributed to a smooth and speedy sale.
Your kind words are a testament to the dedication of our team, and they inspire us to continue delivering top-notch service to all our clients. We’re delighted that we could make the process trouble-free for you, and we’re always here if you need any further assistance in the future.
Wishing you all the best in your new chapter!
★★★★★ 5/5
GoogleRyhs is a gentlemen and very professional.
1: Approach and opening conversations was excellent.
2: kept to the point, and He understood straight away.
3: find the solution..
In all very professional and downtown the earth.
Shaheen · 2 September 2021
Agent replied · 2 September 2026
Thank you for your kind and positive review of Rhys at our Llangefni office. Regards
★★★★★ 5/5
GoogleExcellent service. Cai handled every query brilliantly, thank you!
David · 2 December 2025
Agent replied · 2 September 2026
Thank you so much for your kind words! We're thrilled to hear that Cai provided excellent service and handled your queries brilliantly. Your satisfaction is our top priority, and we’re delighted to have met your expectations. If you need any further assistance, please don’t hesitate to reach out. Thanks again for choosing us! 🌟 …
★★★★★ 5/5
GoogleI have used Harrison Jacks for a number of years for the letting of my property. They are responsive, professional and have been successful in letting the apartment out again relatively quickly.
Debbie · 22 March 2025
Agent replied · 17 April 2025
Debbie thank you so much for your kind review of Harrison Jacks! We appreciate it so much as a local hard working business. It's an absolute pleasure working for you!
★★★★★ 5/5
GoogleEmma and Raphael are just brilliant! They have let my property a series of times now, quickly and to great tenants. They are such a pleasure to work with. They communicate quickly and clearly. Their advice has always been spot on. They are …
Kenton · 28 August 2024
Agent replied · 28 August 2026
Thank you so much for the excellent review.
We value the feedback. It's a pleasure to work with you. Best E + R
★★★★★ 5/5
GoogleNothing but positive feedback for this estate agency. From the initial market valuation Jessica suggested CGI images for the new build development & sorted out all of the hoarding and design for pre-launch. She's arranged professional photography & videography/drone videography for when they launch which is really impressive. I've always dealt with estate agents but none that have had such a clear marketing strategy and vision. Really impressed with the service so far and would highly recommend them as an agent with attention to detail.
Barry
Odyssey · 27 August 2021
Agent replied · 27 August 2023
Thank you so much Barry for your review! We work with an incredible supplier for CGI imagery, and are so delighted with the results which really showcases the lifestyle of the property. We pride ourselves on attention to detail when it comes to marketing homes. We are pleased the vision is coming to life, and the development looks fantastic. We look forward to working with you too in the future.
★★★★★ 5/5
GoogleHarrison Jacks has been outstanding in helping to find a new rental property within the Kingston area and assisting me with my recent move. Jessica and the entire team have been considerate, encouraging and supportive throughout. They have been unfailingly responsive to queries and questions, frequently going above and beyond anything I could ever have reasonably expected or asked for. The friendly family feel to the business makes it unlike any other estate/letting agent I have dealt with in London, and so I would unhesitatingly recommend them to anyone looking for top quality property services in the area.
Andrew · 16 August 2021
Agent replied · 27 August 2023
Andrew, thank you very much for your 5 star review. We wanted to do everything we possibly could to get you settled into a new home, during a stressful time of moving home after 20 + years. If there's anything else we can assist with, just let us know!
★★★★★ 5/5
GoogleJessica and her team helped us to sell our property recently. They went over and above their job and took care of everything. I will use Harrison Jacks again. Thank you very much.
P · 8 May 2021
Agent replied · 27 August 2023
We are delighted that we were able to secure a buyer for you quickly. We also wanted to ensure the sale went through as smoothly as possible, so we were happy to chase up the solicitors. A pleasure working with you, and we hope to work with you again in the future. Contact our team anytime you require a valuation on 020 3325 4515.
★★★★★ 5/5
GoogleSupper efficient agency! Best experience so far!
Stergios · 13 October 2025
Agent replied · 13 April 2026
Thank you so much Stergios for this very kind review. We are so pleased to be your agent, and to have such a great tenant to work with.
★★★★★ 5/5
GoogleWe rented a flat from Harrison Jacks for nearly 2 years and they were amazing. Jess was extremely helpful, efficient, provided a professional service and was a pleasure to deal with. Would definitely recommend using them.
Lauren · 10 May 2019
Agent replied · 27 August 2023
Thank you Lauren and Tom for your 5 star review. It was a pleasure having you both as tenants in one of our managed properties. We are pleased you found our services professional, helpful and efficient. We pride ourselves on offering a personal approach to lettings. We trust we will be able to help you again in the near future should you need us, and we hope you are both very happy in your new home
★★★★★ 5/5
GoogleHarrison Jacks were fantastic when dealing with my property requirements. Personable and friendly, Jess and her team offered a fantastic service. Highly recommend.
James · 8 May 2022
Agent replied · 27 August 2023
Thank you James for your 5 star review of Harrison Jacks. We are so pleased you received fantastic service from us
★★★★★ 1/5
GoogleExperienced horrible customer service from the team. I called several times over the course of a few days trying to book a viewing for a rental property and was constantly told that the lettings team were busy or out on appointments and would ring me back, which they never did. I travelled into London from Bath to view flats, and asked for an urgent call back in the morning before they went out for appointments to let me know if they would be able to show me the flat or not. Again, heard nothing from them. Called them in be afternoon, only to be told the office had closed and they had all gone home! I’m shocked at how they have treated a potential new tenant who has shown genuine interest in one of their properties! Won’t be contacting them again.
UPDATE: 1st July - I have just received a call from the lettings manager offering to send me a gift if I taken down this review. I wonder if this tactic of bribery is how they have managed to maintain only 5 star reviews so far?
Jayne · 31 July 2019
Agent replied · 27 August 2023
Thank you for your review. I have checked through our system and phone records and can see that the team did call through twice and left messages to advise you that this property had an offer accepted and therefore was no longer available for viewing. If you can call the office, we can look into what went wrong here. Thank you, HARRISON JACKS
★★★★★ 5/5
GoogleGreat lettings team . Thanks People
Charles · 2 September 2023
Agent replied · 2 September 2026
Thank you Charles for taking time to place a review on our service and also Thank you for choosing us to help you with your letting. Regards
★★★★★ 5/5
GoogleHad a welcoming and friendly viewing experience with Jessica. She was very approachable and informative. She was easily contactable and keen to understand our requirements and how she could help. Highly recommend as an estate agent. Thank you for your help!
Emma · 30 May 2024
Agent replied · 26 August 2024
Thank you Emma, so lovely meeting you and thank you for the wonderful comments.
We look forward to working with you in the future!
HARRISON JACKS TEAM
★★★★★ 5/5
GoogleAs a very long time client of 16 years, ( HARRISON JACKS) I can thoroughly recommend the loyalty and commitment, they offer in the expert way that is evident in the handling of their business. Jessica especially will make every effort to attend to any problem or situation that needs addressing as soon as she possibly can.
Donna · 13 April 2023
Agent replied · 27 August 2023
An absolute pleasure being your agent! You have been a brilliant client for all of these years, and this review has really made our day. Thank you
★★★★★ 5/5
GoogleI instructed Harrison Jacks to rent and manage my property in TW15. They were very quick and efficient in terms of getting us a tenant and are very on the ball when managing my property. My tenant and I are very happy and I will be recommending them to my friends thanks
Mart · 13 April 2023
Agent replied · 27 August 2023
Thank you very much for your very kind 5 star review of our services. We were so pleased to find you a suitable tenant in just 3 days!
★★★★★ 1/5
GoogleVery disappointed for the service provided and no follow up at all.
I am sadly writing this review as I am hoping to discuss with the agent that has follow up with me for a shop leasing. It was a very positive discussion and the agent just kept telling me it is very promising.
However I have to keep chasing the progress by myself and I have been asked to submit our business proposal in which I did on the following day. I waited till a month after that calling the agent again sadly the agent just avoided to pick up my call and asking me to keep waiting...after a few months right now, they just simply ignore my request and I am really shock by the level of professional that it should be.....I totally could understand if the landlord doesn't want to proceed for any reason though we agreed for all the terms and conditions....however at least as a professional agent they should really call and let me know a YES or NO....
Seriously as a business runner , time is extremely precious stuff and it is alright even though we cannot rent the shop but i am quite doubtful for all the potential tenants to seek leasing from this agency.
Ka · 28 June 2023
★★★★★ 1/5
GoogleAbsolutely disgusting discrimination against disables people in 2020 i phoned about a bungalow and explained about my spinal injury and that I could not view in person and would like a virtual viewing was told I could not as the property is popular and would only go with people viewing in person when I questioned the girl she actually put the phone down DISGUSTING
Soraya · 2 September 2021
Agent replied · 2 September 2026
Thank you for taking time to place a review. Sorry to hear that you feel you’ve had a bad experience with us. Please be assured that we would not discriminate against anyone and regret if there has been a misunderstanding. To confirm, the particular property does not currently have a video tour available and we are happy to arrange a video call from the property for you to view. As mentioned there are several interested parties, so this would need to be arranged as soon as possible. If you remain interested please contact our letting manager on 01248724040 who will be able to discuss your requirements with you. Regards.
★★★★★ 5/5
GoogleI've let my property with HarrisonJacks for years and I couldn't fault the incredible above and beyond service they have provided me with. It's taken all the stress out of renting a property, knowing that I have a professional team of experts guiding me through the process. Thank you - I would go out of my way to recommend!
George · 13 April 2022
Agent replied · 27 August 2023
Thank you George! Thats what we are here for - to take the stress away from renting out a property. Your tenants are so lovely, and we are so pleased you are happy with our service
★★★★★ 5/5
GoogleHave used Melfyn, Caron and the team a few times now - excellent service, friendly staff. Would highly recommend
Iwan · 2 September 2020
Agent replied · 2 September 2026
Thank you for your kind words - Diolch Iwan.
★★★★★ 5/5
GoogleExcellent and professional service from Cai who found us exactly what we were looking for. Also thanks to office staff who helped with admin. Thanks.
Don · 2 September 2024
Agent replied · 2 September 2026
Thank you so much for your fantastic review! We're over the moon to hear that Cai and our office team provided you with excellent and professional service.
It's always our goal to find exactly what our clients need and ensure the process runs smoothly. We truly appreciate your kind words and your thanks mean a lot to us.
If there's anything else we can assist you with in the future, please don't hesitate to get in touch.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
