Harrison Jacks reviews

★★★★★ 5/5

Google

Harrison Jacks is an outstanding agency and it is clear that they only choose to take on high quality properties. I had such a positive experience renting through them a few years back. Jessica was very transparent and friendly in the whole process, and helped us establish a good relationship with the landlords right away. This was particularly useful when we needed support with any maintenance during our stay. You can tell that Harrison Jacks genuinely care about their landlords and their tenants alike - I would not hesitate in recommending them to anyone who is looking to find their new home!

Laura · 22 March 2026

★★★★★ 5/5

Google

What a breath of fresh air. Harrison Jacks led by the wonderful Jessica have that rarity when negotiating a property - outstanding communication. From our initial enquiry, through to the completion itself, Jessica was just 'on it' - super helpful with us and both parties solicitors. It was a breath of fresh air to know we were not part of an automated sequence of emails - from start to finish we had attention to detail emails, ensuring that things kept moving and any questions were promptly answered. This is a lovely business that truly does focus on their customer's needs from both sides of the transaction. Thank you Jessica

Jacqui · 22 March 2026

★★★★★ 5/5

Google

From the very beginning I had a good feeling about using this office. Phil was to the point and informative. He gave me what I thought was a honest appraisal of my property. During the process the staff were helpful and accommodating and willing to help with any questions I had . The entire process from start to completion was a smooth stress free experience. My property is officially sold on the 9th . Thank you for your help and support. I would recommend the Hornchurch office to anyone selling their property.

Ken · 5 March 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I can’t recommend Neil and Kellie at the Hornchurch branch highly enough. They have been absolutely fantastic in helping me sell my house. From the very start, they’ve been friendly, approachable, and incredibly knowledgeable, always taking the time to explain everything clearly and keep me updated throughout the process. Their professionalism and dedication really stand out, and they’ve made what could have been a stressful experience feel smooth and well-managed. When other agents have been pushy HB have been the complete opposite. An excellent team and truly outstanding estate agents!

Emma · 5 March 2026

★★★★★ 5/5

Google

We both sold and purchased through Amy Williams. From the offest, Amy was professional, committed and an excellent communicator. The sale and purchase process was made a lot easier as a result of Amy’s dedication and thorough process. We could not fault the service we recieved and would recommend Amy and also the team around her to anybody who wishes to sell or purchase through williams and goodwin. Having been on the market with a different estate agent for 12 weeks with no interest, no viewings and very little updates, We instructed W&G and Amy was on the case. Within 4 working days of our property being relisted, it was sold…. Thank you for all the hard work.

Dan · 2 March 2026

★★★★★ 5/5

Google

We dealt with Jessica at Harrison Jacks for our commercial property lease for our shop in Maple Road, Surbiton. Jessica was super helpful and efficient, nothing was a problem and the whole process was made very easy. We are delighted with our new premises and look forward to serving the local community for many years ahead. Thank you Jessica!

White · 22 May 2026

★★★★★ 5/5

Google

Emma and Raphael were fantastic in helping my partner and I secure our new flat. Everything was handled incredibly quickly and seamlessly, with clear and consistent communication throughout the entire process. What could have been a long …

Karen · 28 March 2026

★★★★★ 5/5

Google

I had an excellent experience with Gemma at W&G. She was professional, prompt, and extremely helpful throughout the entire process. The team at the agency was also efficient and supportive, making everything run smoothly. I would highly recommend Gemma and her colleagues to anyone looking for a reliable and trustworthy estate agent.

Samuel · 2 November 2025

★★★★★ 5/5

Google

We’ve had a really positive experience so far. Kellie and team have been transparent, professional, and incredibly reassuring, especially when we were feeling nervous during parts of the process. They’ve kept us well informed at every stage …

Ursula · 5 March 2026

★★★★★ 5/5

Google

Phil, Neil and Kellie and all the other members of staff I’ve dealt with at the Hornchurch branch have been fantastic! Great advice and communication from the very start along with a very honest and accurate valuation with competitive fees that ultimately resulted in tying up a sale in what could be considered a very difficult period of time in any year ( the run up to Xmas)!!! With some pre Budget “Rachel Reeves” nerves across the whole market to boot! And more importantly, each and every one of the team are very personable people. Great work 👏🏻👏🏻

Paul · 5 April 2026

★★★★★ 5/5

Google

Harrison Jacks were great throughout the process of me buying a property. Jessica was great help, from the initial viewing up until and post completion of the property. Would definitely use them again, and recommend to anyone in the Kingston area looking to purchase or rent.

Ollie · 22 November 2025

★★★★★ 5/5

Google

Jessica at Harrison Jacks has been a complete pleasure to have advertise the sale of my property. I will update and add this review on completion, but so far everything has been brilliant. Jessica has been courteous throughout, and keen to get keen and legitimate buyers through my door. She is everything you'd expect from an estate agent. Don't bother going for big chains that see you as a number, and fail to provide that personal and attentive touch, instead Jessica, will ensure the sale of your property is handled with the utmost care, detail and respect. Thanks again Jessica!

Oliver · 16 September 2024

★★★★★ 5/5

Google

I honestly don’t have enough words to describe how amazing this estate agent agency is. From the very first moment, from the very first step of our journey to buying a home, they were there for us with nothing but kindness, positivity, and incredible support. Their service was outstanding in every way. Always professional, always friendly, and always full of such positive, uplifting energy. They didn’t just help us buy a home, they supported us emotionally during one of the most important moments of our lives. That means more to us than we can ever express. Because of them, our first contact regarding our new home was a beautiful and unforgettable experience. They were patient, caring, and genuinely invested in helping us. Every conversation felt warm, reassuring, and full of encouragement. Their positive energy is something truly special and rare. This is without a doubt the best experience we have ever had with an estate agent. An amazing, amazing agency with wonderful people and a big heart. We will never, ever forget them and everything they did for us. Highly recommended from the bottom of our hearts.

Ivelina · 5 March 2026

★★★★★ 5/5

Google

I met with Jessica today, to rent a beautiful apartment, which unfortunately was small for my family. Nevertheless, I will continue to try to find the right home with the help of Jessica, whose professionalism, accuracy in what she represents, knowledge, patience and understanding of our needs are to me unique qualities in a professional estate agent. Thank you Jessica for your time and help, it is much appreciated!!!

Betty · 16 September 2024

★★★★★ 5/5

Google

Highly recommend Harrison&Jacks for all your housing needs in the vicinity of Kingston. Jess is very approachable and knowledgeable about the area. I had a very pleasant viewing experience. We saw all areas of the property, including parking and communal areas. Also, I was provided with a high quality brochure on the property. Any additional queries I had were also promptly answered. If you are looking for a property around Kingston, they do not get better quality than H&Js. Best wishes.

Michaela · 16 September 2023

★★★★★ 5/5

Google

Jessica is professional and efficient! Quick respond, easy communication warm and friendly. Very helpful in the process. The case had a lot complications but Jessica always came up a solution! I was amazed and appreciate that she made it work perfectly the end! I won’t image it can be done especially in a tight deadline without her. Would work with again.

Aimee · 16 September 2024

★★★★★ 1/5

Google

Deeply Disappointed, Unprofessional and Immoral Conduct I recently made an offer on a property listed at £750,000 through this agency, and unfortunately, the experience was nothing short of appalling. After a few initial emails, the vendor responded with a counteroffer that I accepted late on a Friday afternoon. I followed up the next morning only to receive an out-of-office reply from the agent, stating they were on holiday for six days, with no prior notice or handover to a colleague. I was left completely in the dark. After the bank holiday weekend, I contacted the office on Tuesday. The staff member I spoke to had no knowledge of the property or my offer, but promised a call back. That call finally came on Thursday, from the same individual, who informed me that another buyer had viewed the property and submitted a higher offer. I was asked if I’d like to increase mine. I was stunned, especially since I had already agreed terms with the seller. I expressed my dissatisfaction, only to be told that while this practice, commonly known as gazumping, isn’t illegal, it may be considered “immoral.” Despite my frustration, I was again asked if I wished to raise my offer. Under pressure and seeing little alternative, I reluctantly increased my offer significantly the next day. It was accepted, and I was informed the property would be taken off the market. While preparing the necessary documents, I received a dismissive and condescending response from the manager, Matthew, regarding my formal complaint. Rather than addressing my concerns or offering an apology, he simply reiterated that they had followed procedure and expressed delight that my higher offer was accepted. Still unsettled by their handling of the situation, I emailed Matthew again, expressing serious concerns about continuing with the purchase. To my shock, I received a reply stating there was no longer a need for me to decide, because the vendor had opted to proceed with another buyer and the property was now sold (subject to contract). Twice my offers were accepted, and twice I was left blindsided. This agency demonstrated a complete lack of professionalism, transparency, and empathy throughout. They seemed more interested in playing games than in supporting serious buyers through one of the most significant financial and emotional decisions they’ll ever make. I will never do business with this agency again and would strongly caution others to think twice before engaging with them. The service was dreadful, and the attitude throughout was disturbingly cavalier.

I · 2 September 2025

★★★★★ 5/5

Google

Very pleased with the selling experience, Amy and the team were very supportive and professional.

Marc · 2 February 2026

★★★★★ 5/5

Google

Jessica is super helpful and she has checked all the questions I asked. Highly recommended.

Kat · 13 December 2025

★★★★★ 5/5

Google

A first class service! From the first moment I opened the door and explained my request, I received a fantastically warm welcome from everyone in the Hornchurch office. The service has been superb so far. Nothing is too much trouble for them. A lovely friendly family firm. I would highly recommend.

Linda · 5 March 2026

★★★★★ 5/5

Google

I recently bought a property with Harrison Jacks and I was really pleased with their customer service. Unlike usual estate agents, Jessica didn’t use high pressure sales techniques, she was polite, respectful to my elderly mother and took time to answer my many questions. I really felt like Jessica went above and beyond, working beyond her working hours on a Sunday to help the sale go through, checking my surveyor report and following up. And to top it all off I received a lovely welcome pack with money off vouchers and some products in there as well as a bottle of Prosecco! I can’t recommend Harrison Jacks enough. I love where I’m living and their service is faultless - if you want great customer service and an estate agent who goes above and beyond then please use them! I’ll be recommending them to friends and family! Thanks again Jessica - you helped make a stressful process much easier 😊

Amazingrace1613 · 16 September 2022

★★★★★ 5/5

Google

The whole team, and in particular Elin Owen, looked after us throughout the whole process of purchasing a property in Anglesey. We registerd our interest in purchasing a property with the team some 2 years before we final found the right one. And it was through their regular support and property alerts that enabled us to find the property we wanted so much.

Chris · 2 September 2023

★★★★★ 5/5

Google

Great experience with this estate agency. The team has been very helpful, supportive, and responsive throughout the process. They made everything much smoother and were always willing to answer questions and offer guidance. I’d definitely recommend their services.

Florans · 5 April 2026

★★★★★ 5/5

Google

Katie and the rest of rental team manages my apartment portfolio professionally, dynamically and pays attention to every detail. Her prime concern is and should be the tenant but she always manages to ensure that all parties are support promptly and often out of hours.

Phil · 2 February 2026