Every review we hold for the Kingston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHarrison Jacks rented out my property within 6 days!
Really impressed with the overall communication, they kept me regularly updated & went the extra mile doing evening viewings when suited the tenants after work.
Having now met the tenants, they are lovely and they also commented on how friendly the team are and in particular Jessica who recommended to them all the places to go to in Kingston, which was great as they are new to the area.
I’m really thankful to the team for placing brilliant tenants, for the correct rent so quickly.
Can’t recommend them enough. Will definitely be using them again!
Matthew · 28 August 2019
Agent replied · 27 August 2023
Thank you Matthew for your valuable feedback, we are so pleased that you were happy with the service you received on the ‘Let Only’ package and how quickly we were able to deliver.
Harrison Jacks have extensive experience in this area and members of our team have experienced being landlords themselves, so understand the importance of communication.
We will always go above and beyond to make sure we get the right tenant for our clients, and if this means conducting out of hours/evening viewings then we are happy to do so.
All of our team members live locally to Kingston and so can offer a wealth of recommendations about the area to any prospective tenants. Some of our favourites include the restaurants along Kingston riverside, which sometimes are overlooked by those new to the area!
Thank you for your five star review, we look forward to working with you again!
★★★★★ 5/5
GoogleEverything ran smoothly with Harrison Jacks. Jessica went above and beyond to make the process fast and efficient, as well as finding us the perfect tenant. We were able to arrange evening viewings too - which was a massive help. I highly recommend the rent collection service too. All in all, a very professional agency with a personal approach. Jessica is very responsive on the phone and always let us know in plenty of time when viewings would be happening.
Sophiepeters_ · 31 July 2019
Agent replied · 27 August 2023
Thank you Sophie for your positive review! We continue to value your business and look forward to continuing to provide you with a top service. I am pleased you found us fast and efficient and that we were able to find you your perfect tenant. We pride ourselves on delivering the best possible outcome, and we will always endeavour to go above and beyond for our clients and customers. Thank you for choosing Harrison Jacks!
★★★★★ 5/5
GoogleGreat service! Well done Gemma for all your hard work, and of course the rest of the staff who were so long suffering for putting up with me!
Debra · 2 April 2026
Agent replied · 2 September 2026
Hi Debra,
Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with us. Gemma and the rest of the team are over the moon with your kind words. It was a pleasure working with you, and we're always here to help, no matter what! Looking forward to seeing you again soon.
★★★★★ 1/5
GoogleThe first time I contacted harrisonjacks.co.uk over the telephone was on Tuesday. I spoke to a lady named India. She was polite and listened to me carefully. I gave an offer for the apartment I was looking to rent and asked her to get back to me as soon as possible, as I needed to rent it within two weeks. The next day, Wednesday, nobody got back to me via phone or email, so I called them again. Another staff member took my details and promised to get back to me the same day, but nobody did. I contacted them again on Thursday; again, they promised to get back to me, and nobody did. I contacted them again on Friday, and once again, they took down my details, email, and telephone number, and promised that someone would get in touch with me the same day. It is now Friday, 4 PM, and nobody has called me back or sent me an email. I HAVE NO GOOD WORDS ABOUT THIS COMPANY.
Dinas · 2 September 2024
Agent replied · 26 August 2024
Unfortunately we do not have a record of your name anywhere on our database. This a false review.
★★★★★ 5/5
GoogleGreat service from the team.
Kept me updated along the way and made communication so easy between all
Parties.
5 stars all the way.
Would 100% recommend,
Mohammed · 5 April 2026
Agent replied · 5 September 2026
Thank you for your kind review and recommendation. We’re really pleased to hear that the team kept you well updated and made communication easy throughout the process. We truly appreciate your support.
★★★★★ 5/5
GoogleHighly professional and fantastic service from Jessica and the team at Harrison Jacks. Used their valuation service and was made aware of their expert local knowledge, nearby property prices, and provided invaluable advice on to how to market and sell my property. Fully recommend this thriving estate agent. 5 stars. ⭐️⭐️⭐️⭐️⭐️
The · 28 June 2023
Agent replied · 26 August 2024
Thank you so much Ryan!
It was lovely to work with you and your dad, and what an amazing property purchased! We are also here on hand whenever you decide to sell too and will work tirelessly to get you sold. If you ever want another market appraisal don't hesitate to contact us.
Have a lovely rest of your day
HARRISON JACKS TEAM
★★★★★ 5/5
GoogleHad the most positive experience with Harrison Jacks, such a smooth process from start to finish to find a property to rent. Jess was such a help, communication has been brilliant and would recommend to anyone!!
Alice · 30 May 2024
Agent replied · 26 August 2024
Thank you so much Alice that's very kind of you! We are so happy you are delighted with your new property in Kingston
HARRISON JACKS TEAM
★★★★★ 5/5
GoogleI bought my first home in New Malden through Harrison Jacks and I couldn’t have been happier with the professional and friendly service I received. Jessica, our agent, welcomed us to our first viewing and was very informative about the property, and once we decided to put an offer, we received great support throughout the buying process. It can be very daunting going through the process but with Jessica’s help and recommendations, it was seamless. Communication was always flowing regarding any matter or paperwork, and even when we came across an issue from the developer’s side, Jessica would immediately get onto an email or phone call to get it rectified. It was an absolute pleasure dealing with Harrison Jacks. I’m now a home owner and I want to say a big thank you for making it happen!
Steven · 22 July 2024
Agent replied · 13 April 2026
Steven we are so happy you got to be the owners of this beautiful property! We wish you a lifetime of happiness - you were an absolute pleasure to deal with! All the best Jessica - HARRISON JACKS
P.S. Your puppy is always welcome for a pupacino in the Harrison Jacks office!
★★★★★ 5/5
GoogleI've used their services for over 5 years, and have been a very happy tenant. always responsive, supportive, and offered me great value property in fantastic condition. highly recommended.
Julia · 13 February 2026
Agent replied · 13 April 2026
Dear Julia, It was an absolute pleasure being your letting agent for over 5 years!
A very loyal tenant and always so easy to communicate with. We would welcome you in any of our properties again if you ever decide to return to the area.
Thank you for leaving this kind review, its hugely appreciated.
★★★★★ 5/5
GoogleWe had several issues with the property we were purchasing. James Jones was our line of communication and he was absolutely brilliant. I can’t speak highly enough of him, he went well above and beyond to help us. Honestly cannot thank him for all he did for us.
Sally was also extremely helpful in James’s absence.
Ailsa · 2 September 2022
Agent replied · 2 September 2026
Thank you Aslia for taking time to review our service and in particular mentioning James and Sally for the assistance they provided. Always here to help and thank you for purchasing a property through our agency. Regards.
★★★★★ 5/5
GoogleIt was an Absolute pleasure dealing with Kellie hallier and her sales team. We purchased our family home and it was very smooth process from start to completion. Excellent communication and good customer care. …
Jay · 5 December 2025
Agent replied · 5 September 2026
Thank you for your lovely feedback. We're so pleased Kellie and the team made your purchase smooth and stress-free. We really appreciate your recommendation and hope you're loving your new home!
★★★★★ 5/5
GoogleI thought Sally was fantastic, she was really professional but also very friendly. She was quick to respond to anything and kept me in the loop on any changes. Whenever she was not around she let me know in advance and the other team members were always briefed and equally helpful.
I would recommend the team to anyone buying or selling.
Pippa · 2 September 2021
Agent replied · 2 September 2026
Dear Pippa Adams - Thank you so much for taking time to review our estate agent team at Llangefni and Sally in particular. Will pass on your kind words. Regards
★★★★★ 5/5
GoogleHarrison Jacks have been excellent in helping me to find a high-quality rental property. Jessica and the team are professional, efficient and made the move in process very easy, especially with the online services of holding deposits and e-signing. They have been very responsive in helping me settle in and I would highly recommend them for renters.
Lola · 16 August 2021
Agent replied · 27 August 2023
Thank you so much for your review Lola. It has been an absolute pleasure being your agent for the past two years and we are so pleased you settled in well to your first home with your partner. If you ever require a tenancy reference from us, do let us know as we would also like to give you 5 stars!
★★★★★ 5/5
GoogleEmma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they …
Vaibhav · 28 August 2025
Agent replied · 28 August 2026
Thank you for the review. You have been a pleasure to work with we wish you health and happiness in your new home.
★★★★★ 5/5
GoogleJessica made my first experience in letting a property incredibly easy. She found me a tenant immediately and the whole process was managed very smoothly and efficiently. She explained every detail clearly and kept me fully informed of progress throughout. I would have no doubt recommending Harrison Jacks first class service to any prospective customers in the future.
Graham · 16 August 2020
Agent replied · 27 August 2023
Thank you so much for your review Mr Oliver, it is greatly appreciated. We were so pleased we were able to find you professional tenants, so quickly. It is a pleasure working for such fantastic landlords who go over and above for their tenants. Have an amazing Christmas and New Year. Harrison Jacks Team.
★★★★★ 5/5
GoogleWe used Harrison Jacks to let our one bedroom flat. Jessica was professional, knowledgable, efficient and helpful. She helped us get the safety certificates needed for rental. With Jessica’s expertise we were able to let the flat out within a couple of days! We would highly recommend Harrison Jacks as an estate agent.
Suzette · 8 May 2021
Agent replied · 27 August 2023
Thank you very much for your 5 star review of our services! We were so pleased we were able to rent out your rental flat within a few days for you, to lovely professional tenants. A great location, and beautifully maintained grounds. We will always go over and above for our clients, so if there's anything further you require please do let us know! Harrison Jacks Team.
★★★★★ 5/5
GoogleHarrison Jacks provides a great range of amazing properties and Jessica is professional, knowledgable, efficient and helpful throughout all the needs you might have, as i experienced in my years in London. I would highly recommend Harrison Jacks as an estate agent and they ll be the first to contact once im back.
DimiK · 8 May 2021
Agent replied
Thank you Dimitri for your 5 star review of our services. It has been a pleasure being your agent for the past 5 years, in 3 of the properties we manage. You've been a great tenant, and we really look forward to working with you again!
★★★★★ 1/5
GoogleVery disappointed for the service provided and no follow up at all.
I am sadly writing this review as I am hoping to discuss with the agent that has follow up with me for a shop leasing. It was a very positive discussion and the agent just kept telling me it is very promising.
However I have to keep chasing the progress by myself and I have been asked to submit our business proposal in which I did on the following day. I waited till a month after that calling the agent again sadly the agent just avoided to pick up my call and asking me to keep waiting...after a few months right now, they just simply ignore my request and I am really shock by the level of professional that it should be.....I totally could understand if the landlord doesn't want to proceed for any reason though we agreed for all the terms and conditions....however at least as a professional agent they should really call and let me know a YES or NO....
Seriously as a business runner , time is extremely precious stuff and it is alright even though we cannot rent the shop but i am quite doubtful for all the potential tenants to seek leasing from this agency.
Ka · 16 September 2023
Agent replied · 26 August 2024
Unfortunately the name does not appear in our database. Please contact the agency. Kind regards HARRISON JACKS TEAM
★★★★★ 5/5
GoogleCouldn't be happier with choosing Harrison Jacks to sell my property. They provided me with a sales strategy which got me a buyer in the first 2 days! The free drone & videography service meant that, together with assisting the sale, I also got to keep a copy to remember my property by - a class touch. We received a free 'home moving box' with vouchers, drinks & cleaning products, which was another welcome surprise. A huge thanks to the team, I will be sure to recommend you to anyone looking to sell.
Harry · 16 September 2023
Agent replied · 26 August 2024
Thank you Harry! We are so thrilled we got you a buyer in just two days and for the asking price!
You took on board all of our suggestions for presenting the property and it most definitely paid off.
Very kind comments and brilliant vendor to work with.
Best regards
HARRISON JACKS TEAM
★★★★★ 5/5
GoogleHad a 3-year tenancy with these guys up in North Wales, and during this whole time I've had no trouble at all with them. Every member of staff I've interacted with has been incredibly helpful, and very kind and courteous too. They've always responded to my queries quickly and promptly be it over the phone or in person. If ever life takes me back to Wales I'd be more than happy to rent with these guys again. Diolch yn fawr!
Aniis · 2 September 2023
Agent replied · 2 September 2026
Thank you for taking time to review the service you received from our lettings team. Truly appreciated. Diolch.
★★★★★ 5/5
GooglePeter was a great Agent, very personable and helpful.
Would highly recommend 5 stars
Nathan · 2 September 2024
Agent replied · 2 September 2026
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had a great experience with Peter, our dedicated agent.
Peter's personable nature and helpfulness are indeed some of his strengths, and we're glad that these qualities resonated with you. Your kind words will undoubtedly encourage him and our entire team to continue delivering excellent service.
Your recommendation means a lot to us. It's clients like you who make our job wonderful. We look forward to serving you again.
Best regards,
Melfyn Williams
★★★★★ 5/5
GoogleGreat service from Cai Maxwell from start to finish.
Diolch /Thank you
Iona · 2 February 2026
Agent replied · 2 September 2026
Thank you so much for your kind words! 🌟 We're thrilled to hear that Cai Maxwell provided great service from start to finish. Your appreciation means the world to us. Diolch yn fawr/Thank you for choosing us, and if you ever need anything in the future, we're here to help! 🏡 …
★★★★★ 5/5
GoogleMillion thanks to Jessica who have been providing us a professional, responsive and proactive services.
Jessica shows her caring to suit our needs and concerns in order to choose the right letting property for us.
Ming · 16 August 2022
Agent replied · 27 August 2023
A pleasure helping you to find your perfect property. We hope you are all settled into your new home and are enjoying our recommendations of places to go in Kingston Upon Thames
★★★★★ 1/5
GoogleAbsolutely awful communication, I was enquiring about a property kept taking my details said they would call back and nothing still waiting and the property is still advertised.
Brian · 6 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
