Trusted Agent profile · Kingston upon Thames

Winkworth Surbiton reviews in Kingston upon Thames

4.5

★★★★★ Excellent

1,655 reviews across 2 platforms

26 Brighton Rd, Surbiton, KT6 5PQ, Kingston upon Thames, KT6 5PQ

Winkworth's office in Kingston upon Thames, at 26 Brighton Rd, is rated 4.5 out of 5 across 1,655 reviews on two platforms, including 213 Google reviews rated 4.9.

Google logo

4.9 / 5

213

Reviews on Google

This office

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1,442

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.

5/5

Google

Really fantastic service all throughout the renting process. Ryan especially in the team has been great on all actions/problems. Really friendly team.

Freddie · 10 October 2025

5/5

Google

Hugely impressed with the service provided by Nigel Gama. I particularly appreciated that he called me weekly throughout the process with updates, and read the market and responses of potential buyers with a tough but always rational commitment to my interests as the vendor. It should be said that this is all in contrast to the first agent I gave the sale to, who had been the letting agent. A good letting agent may not be a good selling agent, it turns out...

Richard · 12 November 2022

5/5

Google

I am currently in process of buying a flat with another agent but that has not stoped me leaving this review. You probably wonder why would I do this but I was so amazed by the customer service from Winkworth that I just had to say something. They are honest when it comes to what property they have. This is really important, trust me. No fooling around like some agents in Surbiton who post their properties online but they don't tell you that they really haven't got anything as most are under offer or subject of sale already, and what is left is not what you are looking for. No making of inflated and unrealistic prices. NO lies! They go extra mile with everything. I was so impressed that now I started recomending them to my friends who have properties to sell. Nigel, I must say thank you so, so much for everything. You are a shining beacon of light in that dark estate agents world. Ben and Debbie you make it all happen and just keep doing what you do. Thank you all. I really hope that our paths cross again in future as there will be only one choice for me. You guys are simply the best!

Nada · 12 November 2022

5/5

Google

FTB here. I recently completed on a flat in Surbiton and it's safe to say the sale probably wouldn't have happened without Debbie and Ben from Winkworth going above and beyond to keep the chain together. I found a lot of the more established agents in Kingston/Surbiton to be quite impersonal and complacent. I often got the impression these bigger firms felt they could get anything off their books given the share of the market they had and the number of buyers they had at any one time. I would have to actively chase them for viewings or responses. Winkworth was different. When I saw a property I was interested in, I requested a viewing on a Friday, viewed that same day, slept on it over the weekend, offered on Monday and had it accepted on that Wednesday. The property was immediately marked as "Under Offer" and no further viewings / offers were considered from that point on. The chain collapsed midway but, again, Winkworth found a resolution almost immediately before even notifying me. When a mortgage offer was about to expire in the chain, Winkworth ensured exchange happened before it did. Thoroughly recommend them for anyone considering a stress-free purchase!

Carl · 12 November 2022

5/5

Google

Amazing help from Ryan at Winkworth estate agents. Very quick, efficient and so easy to work with. Thank you so much!

Chantal · 10 October 2025

1/5

Trustpilot

Ok 1st off all as wr wb jazakumallah…

Ok 1st off all as wr wb jazakumallah keyiri for all positive alalkeyir

Abdulhakim · 23 December 2025

5/5

Trustpilot

I always check independent reviews of…

I always check independent reviews of online vendors - Trustpilot gives that confidence

Lee · 23 December 2025

5/5

Google

Debbie at Winkworth is excellent she kept us informed about our purchase at all times.Cant recommend Debbie enough!

Susie · 17 December 2023

5/5

Google

I cannot speak highly enough of Winkworth Surbiton. As a tenant, I have been consistently impressed with the quality of the service and the level of professionalism displayed since renting with Winkworth. No request or question is too small, and both Claire S and Claire M have been wonderful. I am very pleased with my flat and the process could not have been easier.

C · 13 November 2018

Agent replied · 11 November 2024

Thanks Camilla we hope you love where you are living.

5/5

Trustpilot

I suggest you take a good look at this…

I suggest you take a good look at this site and share it with others.

Talebi · 22 November 2025

5/5

Google

Winkworth were great. Debbie helped us to find and buy our first property and was brilliant. Would highly reccomend

Matt · 10 October 2025

5/5

Google

Debbie did an amazing job throughout the whole purchase of my property. She was responsive and proactive on updating me on any movements throughout the chain. Very happy with this experience and highly recommend.

Harry · 25 April 2025

5/5

Google

Claire was simply amazing, helping me to find good tenants within a short time.

Abiram · 13 November 2018

Agent replied · 11 November 2024

So happy we could help!

5/5

Google

I had an outstanding experience with Claire and the team at Winkworths in Surbiton. They were professional, organised, always warm and friendly. They really went out of their way to help me find the right tenants for my flat. I would highly recommend them!

Anna · 13 November 2019

5/5

Google

Benjamin was brilliant, he helped us with all the problems with solicitors, he is very professional, trustworthy and great at his job. I would highly recommend him to anyone. Thank you so much.PositiveResponsiveness, Quality, Professionalism, Value

Thyra · 12 November 2021

5/5

Google

A very smooth and exceptional service from staff members here. Debbie was informative, reassuring, and very proactive in her style of helping. Excellent work and would highly recommend.

Sara · 12 November 2022

5/5

Google

We had a great experience using Winkworth in Surbiton, in our search for our new home. Our agent, Ryan West, was particularly helpful throughout the process and very knowledgeable. We will certainly be contacting Ryan in future and would recommend him & Winkworth to any landlord, tenant or potential buyers.

Tom · 14 August 2024

5/5

Google

Ryan West helped myself and a couple of my flat mates find a beautiful property. He was exceptionally helpful, approachable and made the process feel very smooth. Greatly appreciate the effort and time he took to help us feel at ease, would recommend Winkworth and Ryan especially to anyone new to renting.

Lily · 15 June 2024

5/5

Google

Thanks to Claire and the Surbiton Winkworth team for making our first house purchase so smooth. We really appreciated the open, honest and non-pushy approach from Claire. The team went the extra mile to make our completion date that bit more special! Thanks again.

Fraser · 13 November 2018

5/5

Google

Claire at Winkworth did an amazing job navigating some tricky waters between all parties and going the extra mile to get this house sold. The excellent communication and sheer hard work that went into making everything run as smoothly as possible was very impressive and we are grateful as this sale couldn't have happened without her. Great job.

Federico · 13 November 2019

Agent replied · 11 November 2024

Welcome to the neighbourhood. We loved working with you!

5/5

Google

A pleasure to deal with, always very efficient in keeping us informed throughout our purchase

AJ · 10 October 2025

5/5

Trustpilot

Good response

A quick response to my first effort.

Michael · 23 December 2025

5/5

Trustpilot

Very helpfull amd easy to use

Mr · 23 December 2025

5/5

Google

Estate Agents don’t always get good press. And during the sale of my flat, one agent proved this to be totally justified. But Ben and Nigel at Winkworth, definitely deserve some good press. Their professionalism and upbeat manner shone through, not just at the beginning of the instruction, but the entire way through the sales process. They outperformed the other agency, (who touted themselves as the best local agency) in every department, and got the sale, in a very challenging market. A great example of bluster and bluff, being beaten by some good old fashioned graft and good manners. In short, definitely recommended.PositiveResponsiveness, Quality, Professionalism

Nick · 12 November 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Winkworth's Google reviewsLeave Winkworth a review

Awards

Industry awards

Winkworth Kingston upon Thames won awards at The British Property Awards in two years, most recently 2025.

British Property Awards winner in two years: 2025, 2024.

British Property Awards by year, 2025 to 2024

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Winkworth Surbiton

Has Winkworth Surbiton won any awards?

Yes. Winkworth Surbiton won Gold for Estate Agent in Surbiton at The British Property Awards 2025, and 1 other industry award since 2024.

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