Lucie White & Company reviews

★★★★★ 5/5

Google

A friendly, helpful and caring estate agents. You will be looked after and listened to with Lucie White and her team with their warm approach from the very beginning. Georgia has been our go to person with any issues within the property and has always been on top of getting them sorted for us. It's reassuring to feel this way when renting as there are many companies that leave you feeling this way. A big thank you to Lucie and Georgia!

Anastasia · 10 November 2024

★★★★★ 5/5

Google

Lucie White & Company made the process of finding our new rental home a truly positive experience. Especially thanks to Georgia and Sarah, who both stood out for their professionalism and warm, attentive service. They made sure everything was handled smoothly and kept us well-informed at each step. We’re really grateful to have worked with the team at Lucie White & Company. We highly recommend them to anyone looking for a seamless and supportive renting experience. On top of that, our kids absolutely love the new place, which has really made settling in easier for the whole family.

Jerry · 23 August 2024

★★★★★ 5/5

Google

I had an outstanding experience working with Georgia Dodsworth from Lucie White & Company Limited during my recent property search. Their professionalism, expertise, and dedication truly stood out. From the initial consultation to the final closing, they provided excellent guidance and support every step of the way. I highly recommend Georgia Dodsworth and Lucie White & Company Ltd to anyone in need of real estate services. I will definitely turn to them for any future property needs. Sunitha Kainady

Sunitha · 26 March 2024

★★★★★ 5/5

Google

I cannot recommend Lucie White enough! I’ve recently moved into my new rental that I’d found on their rightmove listings. I was very quickly booked in for a viewing and they greatly helped me in putting together a successful offer and securing the property, despite there being lots of applicants. Every step of the rental agreement signing process as well as the move-in was smooth, swift, and clear. So far this has been the best experience I’ve had renting in London, and I’ve been renting for over 8 years now. A special thank you to Georgia, who’s been incredibly professional and friendly!

Davide · 8 February 2025

★★★★★ 5/5

Google

This company have been outstanding from start to finish regarding a property I will be renting. The support and help has been above and beyond the call of duty and my agent Georgia Dodsworh has been her weight in gold. Highly recommended company.

Hardy · 23 August 2024

★★★★★ 5/5

Google

Great support during the viewing and moving in process. Aftercare after move in was also great. Georgia and Lucy were very helpful and attentive. Recommend the agency

Mera · 11 March 2025

★★★★★ 5/5

Google

I previously rented a property through Lucie White and had an excellent experience. The company is highly reliable, professional, and efficient, making the entire rental process smooth and stress-free. A special thanks to Georgia for her responsible and attentive approach. I highly recommend Lucie White to anyone looking for a trustworthy and well-managed agency.

Stanley · 11 March 2025

★★★★★ 5/5

Google

My experience with Georgia Dodsworth from Lucie White & Company Limited was fantastic during our property search. Not only were they professional and knowledgeable, but they were also incredibly accommodating to our busy schedule, always available to address my numerous questions.

Hayley · 25 May 2024

★★★★★ 4/5

Google

We have had to redo the letting contract 3 times as the agency sent us different terms (expiry, rental increases, break clauses) than what they accepted in our offer, which was quite a bit frustrating. We are now first month in the house managed by the agency and so far they are quite proactive to get the house in a good standard as well as responsive to issues we have raised after coming in. 3/5 on contract set up and 5/5 on property management.

Petr · 22 September 2024

★★★★★ 5/5

Google

Me and my partner could not speak more highly of the team at Lucie White! Charlotte kindly showed us around a rental property in Surbiton which we immediately loved, she was so warm and welcoming during our visit. Unlike a lot of estate agents we have met with, she advised the agency don’t encourage bidding. As a tenant who has been renting in London for many years, this was so refreshing to hear and put me and my partner at ease. The relentlessness of other agencies to push you to your ‘final and best offer’ ‘are you sure you can’t offer more’. Lucie White do not do this and pride themselves on it. The offer form and process was very easy to complete. We were overjoyed to receive the call from Lucie on the following day to say that our offer had been accepted. We were ecstatic! Lucie was again, very warm and friendly when she relayed all the details. They exceeded our expectations and ensured our offer was fair and relative to the situation. I can’t thank the team enough for helping us find our dream rental property. We are so happy! Thank you Charlotte and Lucie. Flash forward 1 month - we are happily in the property and it already feels like a home! All outstanding jobs were addressed promptly and any concerns I had have been attended too. Thanks so much Georgia (Property Manager) for being so excellent and communicating and reassuring ☺️

Alice · 23 October 2023

★★★★★ 5/5

Google

Charlotte and the team found for me over a recent corporate relocation I was assisting and they were fantastically proficient, great communicators and everything was put forward in the most effective way possible. As someone involved in property for 17 years I would definitely recommend them to any friend or contact with property in the area as they work with their clients' best interests at heart while making the process as smooth as possible for the incoming tenant and achieving the best result overall.

Donald · 23 October 2023

★★★★★ 5/5

Google

Lucie White & Company has helped my partner and I find our new rental home. In our experience they offer a personable and friendly service, and that couldn't be more different than other property management companies. Most of our dealings were with Georgia and Sarah, who offered a very professional and personable service to us and made us feel well looked after whilst going through the offer process, securing the flat, signing contracts, protecting our deposit etc. After moving in, we had some issues with the property and the team were very quick to respond and secure resolutions. We very much appreciate having met the team at Lucie White & Company, and we are very happy with the fantastic customer care we have received. They really made a difference in mitigating the stresses of finding a rental home in London. We would highly recommend.

Antonis · 23 August 2024

★★★★★ 5/5

Google

I have been a customer of Lucie White & Co since 2018 and would not change them for anything. Lucie's knowledge and attitude to servicing clients is amazing. And the Team are fab too. There is no six stars, is there?

Antonio · 14 February 2024

★★★★★ 5/5

Google

Lucie and White were extremely helpful throughout the entire process of finding a property to rent- they were extremely responsive allowing us us to book a viewing of the property very last minute and throughout the whole process of referencing and signing the tenancy agreement were extremely helpful and supportive. Lucie and Georgia are both lovely people and I would highly recommend the company to anybody looking to rent a flat!

Natasha · 26 November 2024

★★★★★ 5/5

Google

Excellent Letting Agency, Smooth and Supportive Experience We've had a great experience working with Lucy White and Company. From the very beginning, the communication was clear, professional, and friendly. The team made the moving process smooth and stress-free, always available to answer questions and provide guidance. They were transparent about all the steps and documentation, and everything was handled in a timely manner. We especially appreciated how approachable and supportive the staff were, it really made a difference during a busy time. Highly recommend them if you're looking for a reliable and helpful letting agency.

Andronache · 27 July 2025

★★★★★ 5/5

Google

I had an excellent experience with this real estate agency while renting a house. From the very first contact, the team showed professionalism, promptness, and great respect. I especially appreciated their openness in offering helpful suggestions and continuous support throughout the entire process. What truly impressed me was their effort to ensure clear communication by involving colleagues who speak my native language, a gesture that speaks volumes about how attentive and professional the team is. I wholeheartedly recommend this agency to anyone looking not just for real estate services, but for a human, empathetic, and client-oriented approach.

Alina · 27 July 2025

★★★★★ 2/5

Google

Whilst my interactions with Lucie were great, the company did let another renter view a property that was already confirmed to me. Especially after cajoling me to increase my offer which i did. It was disgraceful to see within a day the property go to someone else!! It was outrageous to see this happen especially in Teddington. I was terribly upset as i had cancelled viewing other properties. Whilst agents are known to be less honest most of the time, I’m not sure how this was allowed!! I cant say the emails were very professional either. Ive never had this happen before and ive been renting for 20 yrs plus.

Bruaks · 16 May 2025

★★★★★ 5/5

Google

Lucie has been my estate agent for many years now and always offers an excellent service, which is why I have stayed with her. Unlike some of the high street agents I have tried she is honest, fair and offers a very personal service. She ensures she finds the right tenants for the right property rather than forcing them into a place just to get the commission. Highly recommend her and her team!

Katie · 26 March 2024

★★★★★ 5/5

Google

Friendly. excellent and responsive. The smaller business touch is evident. Thanks Georgia in particular.

Michael · 22 September 2024

★★★★★ 5/5

Google

We had a good experience finding a house with Lucie White & Co. Any maintenance issues are dealt with really efficiently and Lucie and Georgia have been contactable and helpful throughout the process of securing the tenancy, arranging maintenance before move in and making sure everything went smoothly. The ongoing management service is also very efficient. Thank you!

Claudia · 3 November 2024

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I’ve had a great experience with Lucie White and Company managing my tenancy. Georgia Dodsworth has been especially helpful, responsive, and professional, making the process smooth and stress-free. Highly recommend their services!

Mehrdad · 22 February 2025

★★★★★ 5/5

Google

100% recommended for renting. I am an international resident with usually odd ways to communicate, pay, etc.. However, the team at Lucie White were extremely helpful and made my whole renting process so easy and quick. They had no hidden/sneaky terms in the tenancy agreement and told me everything I need to know. Shoutout to Charlotte for helping me :)

Siham · 23 October 2023

★★★★★ 5/5

Google

Over many years Lucie White and her team have found me tenants, definitely choosing people that they knew I would be very happy and comfortable with. Now I have handed over the management to the team and I delighted to have them deal with anything and everything. Thank you all. K

Karine · 8 November 2024

★★★★★ 5/5

Google

I have dealt with lots of agents over the years, but Lucie White and her team offer a truly personal service where you feel you are being listened to. They are reactive, flexible and super friendly, making the whole progress painless for both tenants and landlords. And they found me great tenants within 24 hours.

Joanna · 23 August 2024