Trusted Agent profile · Kingston upon Thames
★★★★★
1,999 reviews across 3 platforms
55-59 Fife Road, Kingston upon Thames, London, KT1 1SF, KT1 1SF
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Kingston upon Thames, at 55-59 Fife Road, is rated 4.4 out of 5 across 1,999 reviews on three platforms, including 318 Google reviews rated 4.7.
318
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,680
Reviews on Trustpilot
Business-wide
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional and responsive
We bought our house with KFH Crouch End (Harry was our main contact). The team was professional, responsive and made the purchase process as smooth as possible, which did not go unnoticed given how stressful a purchase period could be and was much appreciated.
5/5
TrustpilotGreat Agency
Charlie Vickers made my experience easy, he was outstanding, very caring and helped me all along during the purchase of my property
1/5
TrustpilotTheir incompetence doesn’t come at a cheap price at all
I'd give this company negative stars if I could.From inconsistent responses to maintenance requests (if any) to messing up residents account they've ticked all the possible boxes when is about lack of professionalism and gross incompetence.For the past 5 years and a half, since I live in a development managed by KFH, KFH employees:* always failed to send the budget on time,* messed up the finances of the development (residents who paid for their services and have direct debit set up get referred to solicitor for having unpaid debt),* sent us all kind of dodgy contractors who did more damaged that repair the existing issues (talking here about plumbing, door entry system, lifts),* ignored or simply delayed to take measures to rectify the security related issues and residents ended up with their property being damaged or stolen,* failed to obtain important documents from the developer when the so called handover took place,* failed to arrange maintenance contracts,* failed for years to collect the unpaid debt which led to not paying the contractors, which affected our RTM company credit score,* failed to put in place a handover process when they changed managing agents (this acted like a factory reset...every time a new person joined, we had to start from scratch with reporting existing issues or restart the improvement work),* lied through their arses the residents numerous times blaming the sun, the moon, the contractors, other residents etc most of the time someone made a complaint, in the happy scenario they bothered to respond to a complaint.The list can go on and on.For anyone who reads my comment, avoid having to do business with them especially if names as Richard Benson, Carl Warland, Lauren Brooks, Denisha Wallace, James Hewitt-Lee come up. Their incompetence doesn’t come at a cheap price at all.
5/5
TrustpilotAgent was very knowledgeable and…
Agent was very knowledgeable and helpful. He was very polite and positive and highlighted all of the positive features of the property
5/5
TrustpilotExcellent service from KFH in Highgate
Excellent service from KFH in Highgate. Big thanks to Samantha Arnold and all the team for friendly, efficient service, excellent advice, steering us through our first let and for finding a great tenant.
5/5
GoogleJack was really helpful. He was really clear throughout the whole process and was able to answer any questions we had. We felt really confident in how he was able to assist us with out property.
5/5
GoogleI had a very positive experience of renting a flat for my mother who has recently moved to the UK. A big thank you to Holly W who was very supportive and responsive throughout the process.
1/5
TrustpilotExtremely disappointed and cross!
Extremely disappointed by the incompetence, poor excuses and untruths from the letting agents of this agency. It started well three years ago with a top negotiator, but went down the slippery slope since he has left. They want to do as little for you as possible, and cancel viewings when clients are actually at the property, because you have a potential offer, even though, contracts have not yet been exchanged or signed, nor the referencing done. They let you down badly. I do not recommend Kinleigh at all if you have a property to rent.
2/5
TrustpilotNot the best experience with KFH
Difficult experience with KFH. I was a buyer. The specific agent dealing with my purchase was almost completely absent from the majority of the process. No communication or updates, several times was told they’d come back to me the next day on my queries, but would only reply with answers when I chased, and then generally several weeks later. Even my solicitor commented they found the agent ‘unhelpful’, and the solicitor was recommended by KFH, so presumably not a standard they generally work to. Towards the end of the process (approx 10 days prior to completion) I received an unprecedented amount of communication (email and phone) from the agent pushing for a completion pre Christmas, so everything subsequently became a pressured, panicked rush to get everything finished. The whole process was unnecessarily stressful, this was not my first property purchase so I’m aware it shouldn’t have been so unpleasant.
5/5
GoogleI was pleased with the service KFH Kingston provided. I called in on a Saturday and the lady in the office understood my requirements completely. She arranged a viewing that very afternoon, and the flat suited me well. I've now moved in and am pleased with the property. My agent Jack was most helpful throughout the process. Well done KFH.
4/5
TrustpilotKFH property management services
KFH has been providing the property management to us for more than 10 years, the service is always great.
5/5
TrustpilotThere were numerous challenges with…
There were numerous challenges with achieving the sale. Sophie at KFH assisted and prompted the parties concerned at every turn. Her efforts and persistent were much appreciated in finally making long awaited completion.
5/5
TrustpilotI dealt with Jade from the Lee office
I dealt with Jade from the Lee office. She was friendly, listened to what I wanted and took everything on board. Emailed when I asked because of not being able to take a call. Made looking for another property a pleasure! Thank you Jade.
5/5
TrustpilotJust rented through KFH
Just rented through KFH. Cameron has been exceptionally attentive if I could rate higher I would. Any questions I had Cameron answered them, nothing was too little for Cameron to give help and advice on. Will be recommending to everyone that moves to the
5/5
GoogleIt’s my first time came to the UK to rent a flat, I had a lot of problems that I hadn't encountered before. Thanks to Sam for answering my questions quickly and patiently. Sam is efficient and takes good care of the needs of his clients. I would highly recommend him to my friends.PositiveResponsiveness, Professionalism
5/5
TrustpilotThanks Lucas!
Had a great experience with the mortgage team - Lucas was very efficient, friendly and reassuring throughout, explained everything clearly and worked fast to get a good rate locked in for me. Would highly recommend!
2/5
TrustpilotWouldn't recommend
We went with KFH as we had purchased our property from them and they seemed honest and competent. Unfortunately, after a few weeks, a new agent was assigned to us (the original lady dealing with us had left the company), and he was everything you don't want in an estate agent. He was pushy, told half-truths, tried to push his panel of solicitors etc... We did eventually sell the property but it would be difficult to recommend them given this experience.
5/5
TrustpilotGreat Personal & efficient service
I have used KFH for letting/managing my properties for in excess of 7 yrs and as a landlord quick responses and a personal service is essential. Kelly Mahon the Senior Property Manager @ KFH has looked after my properties pretty much from the outset. She is great! She takes on all the usual hassles that occur during any new or ongoing letting creating an excellent link and sensible communication between landlord and tenant. More importantly she is quick with her responses and get things sorted! Highly recommend her and her strong work ethic.
5/5
TrustpilotPeckham Branch
Peckham BranchThe staff were great, Jason kept things on track, answered my queries and made any stress that crept up on me disappear. I have no hesitation in recommending Jason and his team for selling a property.
1/5
TrustpilotTerrible at sorting issues out
Terrible at sorting issues out. We have had issues which our house we are renting that has been known to them for months now yet no progress...
5/5
TrustpilotThe staff at Catford KFH was very…
The staff at Catford KFH was very helpful.They helped us to fill in lots of forms as had no idea how to do them. We went back to say a special thank you to Alex but was told he had gone on holiday.
5/5
GoogleReally appreciate the support provided by Holly and the KFH team (including Alex)!!! We were looking for a house and they really helped us throughout the whole process. Holly was very responsive, very courteous, answered all our queries patiently and always positive. I would highly recommend them.
1/5
TrustpilotHorrific Management
Persistently poor management and maintainence of the heating and hot water system in our estate has meant that over 100 residents have been left with no heating or hot water for over 2 weeks, in December/ January. Residents have been treated extremely callously by KFH, poor communication, lack of support for vulnerable residents, no urgency or attempt to rectify the mater in a timely fashion. Residents have been persistently lied to about the issues, the progress of the works and the timeline which these are to be completed by.
5/5
TrustpilotMihai and Darren are very good agent
Mihai and Darren are very good agent. They know how to advertise and they are both good in the field.Mihai have been very good from the beginning to the end and he supported me throughout my time with him and he also help to call order agent on my behalf to re assured them that I am very ready to buy the house that I am interested on
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